Oojo.com
Reviews and Complaints

I purchased an airline ticket from Lagos Nigeria to New York city. I arrived at the airport only to be told the Royal Air office closes at 11pm. My flight was for 5:35am . I was advised to wait for the office to open. I sat outside of the airport over 3 hours to be told that I missed the flight and I needed to purchase another ticket. I spoke and chatted with a representative over 4 hours only to be told the airline said I was a no show and now I need to pay an additional $1100.. I tried calling customer service several times and was hung up on. This company is a rip off!

I purchased five Turkish airlines tickets in February. I accidentally entered my name instead of my son’s name. promptly I’ve contacted oojo.com and representative Kumkum advised me to buy another ticket with the correct name. I did that and the previous (one out of five) wrong reservation was cancelled. I then requested a refund from oojo, they said they no longer have my money and I need to request it from Turkish airlines. I got an email with an approved code for a refund from TA but because oojo.com bought it with its own credit card, TA needs oojo’s permission to wire the refund directly to my bank account. All I need from oojo is to write an email to Turkish Airlines stating that they agree to that. It’s been October and no result. The representatives and like Mahaelani keep saying that someone from their accounting department will get back to me. I’m feed up and filing a court complaint next week

I bought Three airline tickets April-2023 through Oojo. They over charged me $717. I contacted my credit card company to dispute the extra charge of $717, but unfortunately, I couldn't get the money back as Oojo said I agreed to the purchase, which I never did. I am posting about this company on different websites and social media platforms, in order to warn people and expose their deceptive business practices. They even asked me to pay tips to their employees after I finalized my ticket purchase.

Booked with OOJO 4 months in advance of my trip, since then they’ve made over a dozen changes now to both legs of the journey.

After contacting OOJO support ~2 months ago about a 14 hour layover (was 2 hours when I bought the ticket), they claimed they would refund that part of the ticket, but that I would need to use my departing flight(s) first before it could be processed for a partial refund.

Well as it turns out that was a lie, and 3 days before my trip I was informed that I either had to accept the new schedule— and as such would not qualify for a refund— or I would have to refund my entire ticket and be left to book my trip through other means days before I was set to leave.

Pretty clear to me now that they were giving me the runaround so that I would have no other choice but to accept their new schedule or be SOL when the time came for the trip.

Very shady people. Literally go anywhere else.

PLEASE DO NOT BOOK FLIGHTS WITH THIS COMPANY. I booked round trip flights but later I had to change the date due to family emergency. They were hiding to disclose how much was charged for my flight in and out. They said they will not provide that information. They already paid 1,020 for round trip and they wanted me to pay another 1,000. I went to their website, their one-way ticket price was $600. So why are you trying to scam me? I already paid you for round trip and we only use one way ticket so far. SCAM SCAM SCAM! STAY AWAY! CUSTOMER SERVICE PEOPLE ARE LIARS TOO! Can someone from this airlines get my return flight money back or change my return flights from May 08th to any date in July? That would not be nice to scam your customer and take their money! I NEED HELP FROM SOMEONE FROM AIRLINES!

Later, the airline company wrote me that they have a case with a complaint assigned a special id: 239067. And asked me to email them so I did email and called multiple times, I was told that someone will call me back but no one called me back!

CAN SOMEONE FROM AIRLINES LOOK INTO MY CASE? My mom's flight is on May 8th, but she wont be able to fly back. So I need to change her flight dates to July. I did explain to the customer service that my dad went through amputation surgery so my mom needs to extend her time and stay longer. But they did not seem to care!

CAN SOMEONE FIX THIS PROBLEM BEFORE MAY 8TH?

Stay away from from this company once you buy a ticket from they make your life miserable.

I tried to change the date on my ticket they wanted to charge almost $1000 and my ticket was $950

I changed my mind I just wanted to go back on the date I was supposed to. They canceled my return date and asked either I will buy the changed date or I have to buy another return ticket because I can no longer travel on the date they canceled it. Customer service all from India covering each other they will not let talk to a supervisor. It was terrible. I had to pay extra to comeback in a later date and 10 hours layover as soon as I get to the state I am taking them to court

Ive purchased tickets through oojo multiple times without issues; however, this time is horrible. After selecting my flight and submitting payment info I received my confirmation number. Oojo took a new (to my experience) approach this time and never attempted to *** my account in any way, and then canceled my flight 2 days later. They never told me they canceled my flight, but left voice messages asking for a call back to discuss my reservation (sounded like some sales promotion bs). Upon calling to confirm my flight a representative said he wasnt in the right department and someone else would call. No one called. I called again the following day, the day of my flight, again, a representative told me someone else would call me back. No one did. I called back and a representative (sounded like the same person) said the system shows no record of ANYONE talking to me at any time over this 2 day period. She told me my flight was canceled and irredeemable. She said she would look up a new flight I could book (obviously, it would be more expensive) and call me back in *** minutes. She never called me back. And when I called her back, more than once, and left a message, still no response. Utter and complete failure on their part to make the ATTEMPT to purchase my ticket, nor *** me for it.

SCAM*Did not send e-tickets after payment was made and when calling they keep telling me to wait the 24 hours, even though the payment was made and card was charged.They sent me a confirmation number from their website but will not send the e-ticket till 24 hours from booking which is the time that you have to cancel your reservation and then will get a hard time disputing it with your credit card because it's past the 24 hours.+ VERY BAD customer service:- They are based outside the US.- They will put you on mute and stop answering, - They will transfer to another department - They will not transfer to a supervisor.- They dont respond to emails and on website states might take 15 days to respond to emails.- Eventually, they will stop answering your calls.+ False advertising and they will try to steal from you any way they can:- Besides the fact that they will not purchase the ticket from the airline right away;- On the website, they are advertising free cancelation but when clicking on the details you will see a refund minus fees:From their website:"If you made your booking within the past 24 hours, you might still be eligible to cancel your booking for a refund minus *** charges. Click here for information about same-day cancellation."- These good reviews are probably all fake!

Be very careful! I bought an expensive ticket to *** for two months. I found out later that I could not take any bags. This information was not visible at all. If it were, I would not have bought it. Oojo's customer service did not help me at all. During the several calls, the employees would either lie that they would solve the problem or the person would not help at all. The last employee told me that they just sell the ticket, and that I have to buy the bags if I want any. It became very clear to me that, on their website, they sell a fare that should be much cheaper because it does not include bags for much more money, and they purposefully do not inform the customer about the bags. The customer then finds out that they do not have the right to take bags, so s/he must buy those bags from the airline. I am going to inform the travel company that Oojo is doing this. According to them, they are not obligated to add that information there. So, be very careful with this website! I have always bought tickets with Expedia, and they have been excellent. I deeply regret why I bought this ticket from Oojo. Oojo is not an honest company. This was my first time using it, and it became a nightmare. THEY ARE A BIG SCAM. My name is ***. If you feel that you have been scammed by this company, let's join forces and put it out of market, so that they do not keep scamming people any longer.

We had a lot of unneeded anxiety with them. We purchased plane tickets on what we thought was through Kayak only to find out after we purchased the tickets it was through Oojo. Usually after I book a ticket, I get to choose a seat. Not so here. Here they take your money and don't even give you a ticket. We called up and asked what gives. While polite, they explained they need a half hour to procure the tickets. Huh? You mean I just paid you for seats you don't even have? I read reviews where by the time they procure the tickets, the price went up and the purchaser was forced to pay extra money. Hence our anxiety when we heard a half hour wait. After a half hour, no email of tickets and we had to call back again. Again, polite, and they said they need a half hour more. We had never heard of Oojo, thought we were dealing with Kayak.com, and now wondered if Oojo is a scam company. I'm now feverishly scanning the internet to see if they're even a somewhat legit company. If people must call up twice, and eventually a third, just to get an online ticket, how can they stay in business? This business model is too labor intensive to be profitable and now I was really worried we lost over $1,000.00. After over an hour of anxiety we finally did get the tickets for the price we paid. However, Im used to buying a ticket, its immediately followed by seat/meal choice and then the airlines confirmation number. Id have reservations using Oojo again.

If I could give a negative star rating I would. I have been travelling for about 25 years now and never had such a worst experience.Granted the ticket prices were the cheapest of all. However, the customer service is terrible and worst of all. They are straight up defrauding people out of the money. We bought 3 tickets and had to cancel them due to Covid. They cancelled the tickets, but haven't refunded a ***. When I filed the dispute with the *** they wrongly claimed that they offered a credit for future use or a refund which they never did. They did not cooperate with the refund either. The *** couldn't do anything about it. While the dispute was in progress, an agent named Borjee called multiple times threating me to retract my dispute and they will refund. That, while the dispute is in progress they cannot proceed with the refund. that is totally false. Even though the dispute is now closed, they are not processing my refund. They have cancelled the tickets and have my money. They are just defrauding people. They never connect you with the actual refund, billing or customer service team. It is only via email and nothing comes out of it.Even if you pay a little extra, go with a reputed travel agent and be assured you are working with a genuine and ethical company. Oojo is definitely not one of them. I will never ever buy tickets from them and will strongly advise anyone against it. I don't trust these positive ratings at all. What other recourse do I have to get my money back?

OOJO is scam artists. The site mid reservation transaction, generate an error message stating "your reservation did not go through". I did not see any messages in my email box after this message. However, a week later I discovered that my card was charged over $1266. I called OOJO. They have customer service office in ***. The office does not allow to speak with a manager, or any one at OOJO headquarters in CA. They let me know that the ticket they issued for me is not refundable and it has wrong travel dates and flight times. I wanted to leave on Sept 6 and return on Sept 17. The site booked me Aug 7th and return on Aug 17th. The ticket is more expensive. Since the ticket was issued with wring dates is not refundable, they allow me to change it for additional $170 to cover processing and change fees. Essentially, OOJO wins an additional $340 in extra fee as a reward for the error site mistake. The customer service rep says that their company site errors is responsibility of passengers. They have to constantly monitor their credit cards and email inbox and ignore messages OOJO site generates. Passengers have no right to speak to mangers or anyone working at OOJO office in CA. You only speak to answering service low level staff at ***. It is clever scam that could pay lots of money to OOJ in the form of fees. take advantage of busy potential customers and minimize risks of 24 hours changes and cancellation by issuing misleading error message "your reservation could not be completed". I need a full refund or at minimum free ticket change.

Hello, I recently booked 3 refundable flights with Oojo and purchased trip insurance, in case there were issues. The day before the flight I was diagnosed with Covid and I called to change the flight. I was told that refundable meant I would only receive 20% of original value, that my trip insurance did not cover cancellation or changes for medical issues like Covid, and that I would have to pay $300 per flight to move my 3 flights. When I spoke to the actual airline, they stated I could get a waiver for my medical issue, but Oojo said they could not do that and I needed to change the flight now or risk losing all of my money as a no-show. I was taken advantage of by predatory marketing on their fees and buying the more expensive refundable flight, with little to no value. Moreover, I had to spend over 24 hours while sick on 6-8 phone calls with Oojo and was hung up on multiple times. So now I have moved my flight to a future date that I am unsure I will be able to use and had to pay an extra $300 plus difference in fees (a total of $1250) just because I was being responsible and not flying with Covid, per my doctors order. And this was something that LatAm, the airline of record said could be waived when I spoke with them in multiple calls. Recommend not using *** Services marketed were false and misleading. Ability to work with airlines was non-existent (I had to three way call both LatAm and Oojo because the Oojo agent did not know or have the ability to contact LatAm as said they didnt believe the airline told me I could get a medical waiver for fee changes).

The people at Oojo.com seem to think it's ok to take your card details and pretend like you've successfully booked a flight, only to have you find out weeks later (whenever you think to double check) that you haven't actually booked a flight at all. Instead, they take your "booking" and treat it as a statement of what you're interested in, and will then send you offers of similar flights a week or two later, usually costing hundreds of dollars more. Always with some flimsy excuse (if you reach someone legit and ask) that it must have been a glitch in the system. Except that it happens again and again to hundreds of customers. I mean who does that? If you're buying something and the transaction shows to have succeeded, you want to move on with life knowing you've already taken care of that purchase (and not wait another few weeks until prices go up). I guess if they were clear upfront (or even after the transaction was completed) that "Oops sorry, we know you believe you've just secured this ticket, but we actually didn't secure it, and may get around to sending you a similar offer in a week or two," maybe some people might be OK with that, though I can't frankly imagine any serious person willingly going for that. These people are scammers and need to be stopped. They've since asked me to take down any negative reviews and instead leave them positive ones. Happy to do so once they make a public statement openly acknowledging the scams they run, how they profit off of creating obfuscation and confusion in the booking process, and how they'll commit to stopping this behavior and becoming a legit airline booking company instead.

Bait and switch. Ordered my international travel tickets online 3/20/22, received email confirmation - all great. 5/27/22 - *** sends me an email "Alternative flight schedule for your flight to .." which I assumed was a notification of time variation - plus or minus on the departure, which I've received from airlines before. Viewing and confirming this notification on my cell phone I did not catch *** changed the departure and return date forward by one day. Three days before our assumed departure I notice the discrepancy in departure dates. I call the airline explaining the situation - they say, it's the travel agency I have to communicate with and they have 10 free seats, so changing is not a problem. I call *** requesting my original departure date and say they can't do that as this requires a rescheduling fee. I explain *** did not charge me a "rescheduling fee" when they changed my original flight 66 days after my original purchase. The *** customer service rep hung up on me. I emailed *** and employee Hunter responded "Dear Customer, As per investigating this case, you confirmed the new schedule and we exchanged it to your new tickets. Unfortunately any changes will be subject to additional fees and will be done with the customer support department of ***." Hunter did not elude to what the "additional fees" would be. I called *** back asking what are the rescheduling fees. *** said they can't assist as there are no more seats on the original departure date despite my informing the *** rep her information was not correct according to the actual airline. *** needs to be investigated as they operate in a fraudulent manner.

Ive been calling and emailing your company for the refund of my ticket purchased on 4/9/22, but I have not received my money back yet. I purchased this ticket on the mentioned day, but an hour later, I called to change the return days for two days later. The agent that took my phone call at that time was the person that called me to provide me with the ticket number. He told me that he could not refund the money at that time because it takes five business days for the refund to be processed. He suggested buying a new ticket since the money for the previous ticket would be refunded anyway. I purchased the second ticket one hour after I called asking to change the return date. I ended up paying for two tickets I only needed to buy one. I truly trusted your sales representative about my refund. Every time I called the same number to speak with the sales representative working with me, he kept saying that the refund was not ready yet. After a week calling him, I tried to call the same number, but the number was disconnected or not working. Then, I kept calling customer services which kept telling me that my complaint/refund was revised by the administration. I bought the ticket with your company. Your company promised to refund my money within five business days. Due to his lack of professionalism and customer service, it was your worker who lied to me to sell more tickets. He never thought about my benefit at all. I used your agency because your ticket prices were inexpensive, but to be honest, I regrated buying from your company since it caused me more money than I was expecting to spend. Since April 9, 2022; I've been communicating with Oojo sales representative, but until now, they have NOT refunded my $529 for my ticket. I ended up with two tickets which I only needed one.

Do not book with them! Whatever minuscule discount you get is not worth it considering:1. they start harassing you right away non-stop over email, phone and even whatsapp trying to get you to buy extra services, such as travel insurance and such. Even if you declined it during the booking process. Pleading with them to stop does not work 2. They give the airline you booked with the wrong contact info, so they stay in control of your booking and whatever important information the airline sends to you. They dont provie you with the direct booking reference from the ailline either (luckily you can use ticket numbers to pull it up. Hopefully you are lucky and can change your contact into with the airline directly (some do not allow that.)3. Whatever discount you got from them, they got much more - a huge amount of your personal information, including your name, address, date of birth, phone number, email address and so on. Do you trust them to have it? I dont anymore. After I spoke to the customer service ppl (who cold called me on my cell) and asked them to stop spamming me with their whatsapp/calls/emails, I got a huge number of spam emails from all kinds of scammers coming into my email account (which I barely use, and almost never had spam there before.) Also their customer service doesnt speak good English, and has strong Asian accents - so the country of origin does not appear to be the US. Now I am frankly very worried about all the personal details I willingly let them have for a few dollars saves over booking directly with an airline.My advice - avoid all these new travel booking businesses and go either directly with the hotels/airlines or use proven trustworthy booking services, such as Expedia, Orbitz etc. I do regret not going that route. Whatever doscount I got was not worth giving away my personal data to the unknown business that seem to have no qualms about using that for potentially nefarious reasons.

oojo.com is a FRAUD website. I was shopping for 3 international tickets. Kayak.com forwarded me to this website. I never heard oojo.com but I trusted Kayak.com. They are SCAMMERS. I booked 3 overseas plane tickets with them, I received a conformation e-mail from them. They charged my credit card for $3,700.39. After I started to get many calls from them. First agent called me told me that there is no flight at that date. Airline did not approve my reservation even I got a conformation from them. I insisted that there is a flight at that day, he then he tried to change my time, he tried to change my flight, he tried to change my air line, I told him that no I want what I paid for then he hang up the phone on me. Each time agent says he will call the airline and after 15 seconds he comes back, "I called your airline and your airline says..." Everyone knows it is impossible to reach out to an airline in *** seconds. Lying, lying and lying. Another agent called a few minutes later to fix the issue. I googled mean while and read all the horrible reviews about oojo.com Please never ever book with this company! You will be so sorry! I did this mistake please you don't do it. They asked me to take my credit card's picture, asked me to send photos ect. I didn't do it. Sent forms to me to fill out. More money to change the flights, I received numerous emails and calls from them to take further actions. One agent called from their sales department and he told me that their sales department is located at Delaware and they also serve from India too. I asked him to cancel this transaction and refund the the funds back. He said I will be getting an email about the refund in a few minutes. Never got that refund email. Your bank can not help you until the ticket date passes in these situations. Please do not give your credit card information to this company. I did and I am trying to take back my $3700. It looks like it is going to be very difficult get this money back.

I had missed my 1st flight supositly due to not having Covid19 test, that I paid out of pocket almost close to 300$ at the airport, while still having 45min remaining to board on after the test. I should have been able to board on but Emirates had closed the gates early. Due to covid I should have been able to be refunded or assisted with a new flight for free. After loosing more then half of my money from the 1st ticked and repurchased a second ticket, with only a very small *** amount given back as refund an exchange, due to not purchasing there insurance and being considered as a No Show. Categorizing me as they pleased just to rip more money off me! I was present but they refused give services!-Emirates & Oojo. They want to do this for the 3nd time around just so that I can come back and pay more for the next ticket. Emirates allowed me to be able to use my ticket for a whole year but my 3rd party *** wants to take my money while replying with the same excuses. When in fact Emirates indicated notes that I didn't have a *** to *** and refused to board me on. Emirates used the excuse that the place I was traveling is sanctioned country and they cant assistme me and to do it on my own. There agent lied just to make a ***. They take a small amount of chump change from your account by fooling u to confirm your payment account. Which should be none of their business on how I make payment as long as they receive there money. Also note that If u don't buy their insurance, you will end up like me, loosing all ur money with no exchange or refund, but a small amout, even during Covid when rules where leanyent. Their business set up ethical practice is unjustice and uncalled for, with nothing disclosed from the beginning but as you go along with their services. Oojo discloses by telling you word-of-mouth. They hide the fine prints taking no responsibility, Hiden charges of $600 airline administration fee plus 150 processing fee If you don't purchase their insurance.

One of the worst travel services I have ever delta with. They have the worst customer service in the entire airline ticketing services. And they are not even located in ***. When you see the ticket price on OOJO you would think oh it's better than others, but you have to know the amount of transit you have to face when you book the ticket for cheap, which I honestly don't mind if I am traveling alone. But I booked tickets for my mom and for my sister thinking that the price is reasonable with the transit. As soon as I book the ticket, I get a call from one the customer service people telling me about travel care which protect my flight in case anything happens, I normally don't take travel care but because two female is traveling, I was like ok. I asked the person so how the travel care will be beneficial to me, he said with the travel care you can change flight date without any additional charge, in case of emergency, flight cancellation and flight delay all will be taken care of by OOJO if anything happens. so, I took the travel care, so I don't have to worry about anything in case any of the situation happen. 5 days before my mom and my sister return flight my father passed. So, I called OOJO customer service to let them know my situation and that I have to change my flight date, they said OK and put me on hold for couple of minutes and when they got back to me, they told me that I have pay money for changing flight date. But I told them I have travel care and they told me the travel care is only for OOJO not for the airline which shock me because the person who called me for the travel care told me if I needed to change the flight, they will do it for free. The customer service people were so rude that every time I called and told them I have travel care they hanged up on me because they already got my money and don't care for their customer anymore. The situation I went through with the passing of my father, and the fact that they still didn't help me

I bought travel insurance of $59 per ticket and has to cancel due to stage 4 cancer of husband. I still had to pay a cancelation fee and processing taxes to the airline. The insurance was explained to me that it only covers the OOJO $200 penalty for cancelation of each ticket. It's a scam. I told them it sounded like fraud, since the insurance is just for their fees. They told me, "Do you want me to refund your $59 and give you a $200 penalty then." Worst customer service ever. The sexism was potent on how he spoke to me.

Today (30/01/2024) morning I have checked the availability and lowest price for Mumbai to Indore flight, on cheap flight, while surching best options may possibly something worng done by me.

Being honest with you, I am not expert of this online bookings.

I do not want this tickets, kindly check and confirm that I get refund of amount deducted from my American express credit card number [protected].

Hope fully awaiting your valuable response.

I booked a ticket from Washington DC to Islamabad Pakistan of Qatar airways through oojo.com.10th December is the flight date. From DC to Doha and Doha to Islamabad.booking reference 9U22S. now I want to refund the ticket.but unable to do so even I have paid an extra amount for refund eligibility during booking process. Please help me in this regard.

I am mahnoor .I booked tickets from oojo in July 2023 for my December 2023 flight to Pakistan.but in November ,I received text that my ticket is rescheduled and the arrival city is changed . As arrival city is too far from the city where I supposed to arrive, I request for refunds but now 3 weeks has passed. I did not get any response.

I request them to switch my refunds with new tickets earlier. But no response yet .

Please take action . That's not my fault . At last moment they rescheduled tickets. I want to book my new tickets as soon as possible.

Ticket number :[protected]

Regards

Mahnoor Jawad

[protected]@gmail.com

Electronic Ticket Itinerary & Reservation:

Ticket #[protected]

Reservation #4CBZUM([protected])

To Whom It May Concern:

Before I canceled my flight I emailed to Oojo asking about the cancellation fee charged. Oojoo agent reply to my email and had a breakdown of the fees:

Ojoo Agent

Exchange:

$120-Airline Administrative Exchange Penalty

$150-Ojoo processing fee...

So, total of penalty fees should be charged $270. I paid for a ticket $492.85, therefore, the amount Oojo refund to me should be $222.85. But, why am I got only $113.35 refund instead of $222.85? I emailed to Oojo Customer Service 2-3 times to questions about this matter. Unfortunately, none of Oojo agent had reply to any of my emails about this! Well, should I as a "customer" deserve an explaination here? I was patiently hangin on the rope to wait to hear from your agent to explain why I was charged much more than what it should be from Oojo's first email? Could some one please check in to this and give me some advice... .

I attached a snap shot of an email from Oojo agent replied about the charged, but for some reason it didn't upload. Should you have any question, please contact me at my email address [protected]@yahoo.com. Thank you so much.

This company is a total scam. I booked a flight from Seoul to Los Angeles on September 12, and it cost me almost $3,000 USD. On that day I only received a confirmation email, and my bank text message only informed me of their charge once. Also, I confirmed the price and time with them on the phone several times that day to verify my credit card. However, by the time I received my bank statement at the end of the month, I realized they had charged me twice and immediately contacted them. They said that they had accidentally booked two tickets and that they could only contact the airline for a refund, minus a processing fee of almost $800, and that they couldn't do anything else because I hadn't contacted them within 24 hours of finding out. This is really unreasonable. Why should the customer have to pay for the mistakes of your website employees?

My ojo confirmation number is LI3M5

I had a horrible experience to buy ticket from this website. I bought tickets in January for July and we went to airport with all of our luggage and for my surprise our names were not there even ojo already sent us confirmation email and we called from airport to the ojo customer service but nobody helped us and they were blaming your airline canceled your ticket due to schedule change which was completely lied because flight was on time and nothing changed . Even if airline canceled it then they should informed me because I bought tickets from ojo not from airline.Now I just bought new one way tickets from other airline and I requested to refund me my one way ticket and I got another surprise that due to our policy we can’t refund it .. please be careful before buying tickets.I don’t want anyone suffer like me…

So, I recently decided to book a flight through Oojo (oojo.com) and I must say, my experience was not a pleasant one. At first, everything seemed to be going smoothly. I received an email notification with my reservation code and all the necessary information. I was excited and looking forward to my trip.

However, a few days later, I realized that I had not received my ticket yet. I checked my email and found that I had only received the first confirmation email. I immediately called Oojo to inquire about my ticket. To my surprise, they informed me that they could not see my reservation and advised me to call another number.

I called the other number and was told that my transaction had not gone through and my ticket had not been ticketed. I was shocked and frustrated. I had not received any notification or call from Oojo regarding this issue. To make matters worse, when I asked if they could fix the issue, they told me that I would have to book again, but at a higher price of $600 more than what I had originally paid.

I was outraged. How could they expect me to pay more for their mistake? I asked if they could take accountability for their mistake, but they refused. The best they could offer me was a $25 voucher for my next flight. I was insulted. How could they think that this was an acceptable offer? The guy on the phone even told me that if I found a cheaper flight, I should go with them instead.

I was left wondering how Oojo could operate a business like this. It was clear that they did not care about their customers or their mistakes. I would not recommend Oojo to anyone and will never use their services again.

I had a really bad experience with Oojo. I booked five tickets for myself and my family with the Travel Care Protection Plan, but they didn't tell me that flights were being cancelled due to the Covid-19 pandemic. They just wanted to charge me money, so they booked my tickets anyway. When the flight was cancelled by Qatar Airways, they didn't refund me the travel care plan, which cost almost $650. On top of that, they charged me $186 of recall fee from my credit card without my permission.

If you don't buy the protection plan, they charge $250 each to other passengers upon cancellation. Their agents, Mr. Paladin and Mr. Borgee, are real crooks. Once they catch you, they play with you and loot you. I am one of the victims and I'm looking for options to file a case against them. I agree with the comments of LATHA U word by word. The same thing happened to me, and I advise you all to be careful with this company. They are based in India, and their time with USA standard time won't match, so you'll lose your money and time.

I'm really disappointed with Oojo. They should have been more honest with me about the situation with the flights. It's not fair that they charged me so much money and didn't refund me when the flight was cancelled. I hope that other people will read this review and avoid using Oojo.

I recently purchased tickets from Oojo and was disappointed with my experience. When I was making the purchase, the website stated that the cancellation charges were $160 per head. However, when I went to cancel my tickets, I was shocked to see that they were initially charging me $750 per head and $1,500 in total. When I asked for an explanation, they gave me four different reasons, including blaming the airline for the charges. I had to explain to them that the airline had issued a completely refundable ticket, but they still didn't have an answer.

After some back and forth, they finally reduced the cancellation fees to $250. However, when I asked for an explanation, they escalated the issue to their "Special Services" team. I didn't hear back from them for five days, which caused me to have panic attacks because I was afraid of losing all my money. Eventually, they cancelled the tickets and charged me $500, but I still haven't heard back from the Special Services team.

I would advise anyone using Oojo to be cautious and make sure to use a credit card for purchases. There are plenty of scammers out there, and it's important to protect yourself. Overall, my experience with Oojo was frustrating and stressful, and I wouldn't recommend them to others.

So, I was looking for a cheap flight and Rome2Rio.com suggested Oojo. I had never heard of them before, so I did a quick Google search to make sure they were legit. Everything seemed okay, so I went ahead and bought the tickets. However, about an hour later, I got a call from a representative saying they had to switch my flight to a different airline. It was a bit unusual, but I didn't think too much of it.

Later that day, I got another call from Oojo asking me to confirm my identity by sending them a photo of my face and a copy of my photo ID. I've never had to do that before when buying a plane ticket online, and my parents always told me never to give out my photo ID online, so I got a bit suspicious. I decided to cancel my tickets, just to be safe.

It's been around 4 hours since I canceled, and I've only seen a $0.77 charge from Oojo on my account. I'll keep an eye on it and report it if it still goes through. A few hours after canceling, I got another call from Oojo asking me to confirm my identity again. I told the representative that I had already canceled, and they were understanding and said the charge would be canceled.

All the representatives I spoke to were polite, but I'm still not sure about Oojo's authenticity. If they want more business, they should stop asking for a copy of my photo ID and a face picture. It's just too suspicious.

This company, Oojo, is a complete scam! At first, they were all smiles and sunshine, but as soon as I purchased my ticket, they completely ignored me. They didn't care about me or my family at all. My daughter's passport was expiring in less than 6 months, and they refused to let her board the plane. I tried to reschedule, but they wouldn't let me. They said that if we didn't board right away, we would lose our ticket. I couldn't believe it! My 5-year-old daughter couldn't board, and they didn't even bother to notify me when I entered her passport information.

Then, they told me that I would be considered a no-show and lose my ticket. But how could I be a no-show when I was right there at the airport, talking to them and trying to board? It was ridiculous! I suggested buying two one-way tickets and using my return tickets, but they said no. They told me that if I didn't board right away, I would lose my whole ticket. I had paid for a round-trip ticket, and if I didn't board for the first trip, for whatever reason, I would lose the return as well. It made no sense, but they told me that "it is what it is."

When I talked to customer service, they asked if there was anything they could help me with. I replied, "You didn't even fix my issue." They said that I had lost my tickets, and they refused to let me use my return trip tickets. This company completely ruined my family vacation. They separated us, and we had to spend more money to buy new tickets. It was a complete nightmare.

I am going to sue this company for what they did to me and my family. They are a complete fraud, and I wouldn't recommend them to anyone. Stay away from Oojo!

I recently had a terrible experience with Oojo, an online travel booking website. I thought I was getting a good deal by using their service, but it ended up costing me twice as much as it should have. The reason for this was because Oojo has a "new system" and they lost my ticket that I had purchased months ago. I had a confirmation from Oojo, but not from the airline itself. I spent hours on hold with their customer service, but no one could help me. They kept telling me that everything was fine and that my payment had been processed, but I still didn't have an itinerary or any confirmation from the airline.

I found it strange that I hadn't received an email from IcelandAir yet, but the two different ladies I talked to at Oojo assured me that it was normal. Finally, just two days before my trip, someone at Oojo admitted that they had lost my tickets and couldn't get the same price. They wouldn't match their old price or pay the difference in cost for the new flight. They didn't make any effort to fix the situation and the price they quoted me to re-purchase the same flight was even more expensive than what the airline was charging.

It was truly unbelievable and a nightmare experience. I was able to get the charges reversed, but it left me with a ticket that cost twice as much as it should have and a headache. I learned my lesson and will never use Oojo again. I would recommend buying directly from the airline or using a more reputable travel booking website like Hopper or Expedia.

So, I decided to book my flights with Oojo.com. I had a family emergency and needed to travel overseas with my daughter. I found their website easy to navigate and selected the flights I needed. Shortly after, an agent called me to confirm the passengers' details and credit card information. I was happy with the service so far.

However, after two days, I received my tickets only to see that they had my daughter's last name wrong. This was a last-minute trip, and I was panicking. I called them to report the issue and ask for help, and they directed me to the airline company. I called the airline and sent a feedback request so they could make a correction. They emailed me saying it was Oojo's fault and they should fix it.

I spent the next few days on the phone, where they were tossing me from one agent to another, and pretty much demanding I pay cancellation fees and for a new ticket! At some point, they started promising they would fix it - I even have the name of the employee that promised - and that I should expect a call soon. The call never came.

In the meantime, I had to book tickets because I still had to travel. I canceled the reservation via their website, but they started demanding that I pay fees! I disputed the charges, and they had the audacity to fight it!

Overall, I found Oojo.com to be unprofessional and ripping people off thousands of dollars. They caused me stress because they don't care about anything else other than ripping people off. I would advise anyone to keep away from them!

I want to share my experience with Oojo, and I must say, it was not a pleasant one. I purchased a ticket to Brazil for a two-month stay, and to my surprise, I found out later that I could not take any bags with me. This information was not visible on their website, and if it were, I would not have bought the ticket. I tried to contact their customer service, but unfortunately, they were not helpful at all. During the several calls, the employees either lied to me that they would solve the problem or did not help me at all. The last employee I spoke to told me that they just sell the ticket and that I have to buy the bags if I want any. It was clear to me that they sell a fare that should be much cheaper because it does not include bags for much more money, and they purposefully do not inform the customer about the bags. As a result, the customer finds out that they do not have the right to take bags and must buy those bags from the airline.

I am planning to inform the travel company that Oojo is doing this. According to them, they are not obligated to add that information there. So, be very careful with this website! I have always bought tickets with Expedia, and they have been excellent. I deeply regret why I bought this ticket from Oojo. Oojo is not an honest company. This was my first time using it, and it became a nightmare. THEY ARE A BIG SCAM.

If you feel that you have been scammed by this company, let's join forces and put it out of market, so that they do not keep scamming people any longer. My name is Marciana Lobo, and my telephone number is ***480.

In conclusion, I would advise anyone planning to purchase a ticket from Oojo to be very careful and read all the terms and conditions carefully. It is essential to know what you are paying for and what you are not. The lack of transparency and honesty from Oojo is unacceptable, and I hope that they will change their ways soon.

I recently had an experience with Oojo, a flight booking website, and it was not a pleasant one. I booked a flight for my mother-in-law to travel from Antananarivo to Washington on July 7, 2022. The next day, I received a call from someone at Oojo to verify the passenger's name and the credit card used for the booking. After the call, I was told that I would receive an e-ticket receipt for the flight.

However, on June 23, 2022, I received a call from someone at Oojo who claimed that they had been trying to contact me, which was not true. They informed me that my flight request had been rejected because the name on the credit card used for the booking was different from the passenger's name. The lady I spoke with was rude and hung up on me after saying that they could rebook the ticket but at a higher price of over $600. I immediately called back, but no one picked up the phone or called me back.

I have since made several attempts to contact Oojo to find out what is going on, but to no avail. The customer service has been terrible, and the main line takes me to people who claim that they do not have access to see what is going on. They promised that someone would contact me regarding the ticket, but no one ever did. Instead, they sent me an email stating that their ticketing system failed to issue the ticket because the name on the credit card did not match the passenger's name.

It is clear to me that Oojo manipulated the situation to make me pay more for the flight. I am extremely disappointed with their customer service and would not recommend them to anyone. If you are looking for a reliable flight booking provider, I suggest that you look elsewhere. My experience with Oojo has been absolutely terrible, and I would not want anyone else to go through what I did.

This company is absolutely terrible and I would not recommend it to anyone. If you're thinking about booking through Oojo, do yourself a favor and choose a different, more reliable company.

I had a terrible experience with Oojo when I booked a flight ticket that I was unable to use due to testing positive for Covid one day before my flight. Oojo had been urging me to purchase flight insurance for an additional $50, which I eventually did. The insurance policy stated that in the event of a cancellation due to Covid or any other reason, I would receive a full refund or be able to change my flight for no additional fee.

When I contacted Oojo to cancel my flight, they assured me that I would be able to rebook my flight once I was ready to fly again. However, it took me five hours on the phone to be transferred from one person to another, only to be told that I would need to wait a MONTH in the USA until SAS Airline was ready to provide feedback on my case. Alternatively, I could book a business class ticket, which was completely unreasonable. Furthermore, I was assigned an agent who did not respond to my emails for three days.

Despite the insurance policy, Oojo refused to provide me with a refund or exchange for my cancelled flight. They also refused to book me any of the other flights that they were offering online, instead insisting that I book a business class ticket for $5000.

The customer service at Oojo is absolutely terrible and their people talk nonsense. I would strongly advise anyone to stay away from this company and save themselves a lot of headache and frustration. They are nothing but frauds.

In the end, I had to book a completely new ticket with a different airline and service provider. I will never use Oojo again and I would strongly advise anyone else to do the same.

I booked a flight from MCO to CMB depart on 25th apr 4.35pm using OOJO.com travel agent. But when i went to checkin i was not allowed to travel because the jetblue checkin counter told that my first segment from MCO to JFK was not booked to the itinerary. All booking references were provided by OOJO. Now when i call them to give me a new departure flight they are not willing to give one. I am stranded in Orlando with my family for 6 days now. I also have a 1 year infant. We r emotionally and financially affected by this mistake of OOJO.

I purchased a ticket since yesterday and its been passed 24 hours and still didn't receive my ticket, i called too many times every call different story same script they will tell you that they don't know and will send am email and will call you back let you know and its all total lies, even if you want to cancel after you give up on everything they wont do it, its my first and last time for sure, i warn everyone not to book from here, you will regret it BIG TIME believe me.

I booked a round-trip flight from Atlanta to Pakistan. I boarded the flight from Atlanta on 9th December and went to Pakistan. My return flight was on January 14th, 2022. Right before my flight, my covid test came positive and I informed the airline. At first, the airline and Oojo, told me that I didn't show up and now I have to pay a no-show fee in order to rebook. I explained to them how one is not supposed to travel when they have covid so they do not expose other people to covid-19. It's so hard to communicate with them, they responded to me days after. Upon showing them the right documents, they both agreed that the case is legit so I should be either refunded or get an exchange for the same ticket. By the time they responded which was like a month later or something, I had already come back to the US. I paid $900 for the entire ticket and only used halfway. The refund I was offered was about $91. I settled on that I will exchange the return ticket which I missed with another one in the future before November 2022 which is the validity of my ticket. Now I called them to reschedule the ticket and now they are taking everything from scratch saying that this ticket is totally non-refundable and non-exchangeable. If I want to exchange it, there is a $3200 penalty on it. I have all their conversations recorded and email threads where the company itself agreed that they would help me with it. Now they are just making excuses all over again. They are so unreliable and never check the communication records before contacting a customer.