Oojo.com
Reviews and Complaints

Preface: I was supposed to fly as a part of a group of four, but our experience with the airline was a disaster. Unfortunately, the airline was highly incompetent, and we ended up waiting to check our bags in for an hour while we watched other people cut in line in front of staff. By the time we got to the gate with 15 other people, the doors had already closed since they had overbooked and gave all of our seats away even though we had checked in bags. We were scrambling at the airport to find a flight to get to our destination the same day when we came across a flight for around $1800 round trip for the four of us on Travelocity. We were ecstatic, hoping it wasn't too good to be true. We thought by going through Travelocity, that Oojo would be a trustworthy company to purchase tickets through. We were so wrong. Tickets were purchased around 9am. We waited the hour in which the email they quote should be the time we would receive our e-ticket. I called at 10am, and they couldn't give me any information about the status stating, 'I am unable to access that information, but I'll put in a request for a customer service department to contact you as soon as possible.' I thought, 'Are you not a customer service rep? Why is there no direct number or transfer option available?' which the reason became very clear to me as I attempted to call each hour until giving up after my 3rd call. My boyfriend attempted to call 3 times with no answer, but somehow they picked up when I would call one second after. I wonder if it's because his phone number was on file with the purchase. I asked the rep during the 3rd call, 'What happens in a few hours when the plane is supposed to board?' and she stated something along the lines of 'I'm unable to give you advice on that, but I'll put in a request with our team. We are allowed a certain number of hours to reach back out.' Clearly they were unable to fulfill the ticket request and couldn't even give us the courtesy of telling us that, and instead we waited around for hours when we could've purchased tickets through actual reliable means. We ended up missing our opportunity to fly out the same day, but were able to book directly through another airline for the next day. Just save yourself the time and headache unless you really want to take the chance to possibly save some money. Oh, and it's now 3pm and still no call back. The flight departs at 4pm. I felt obligated to leave this lengthy review so that hopefully other people don't go through what we did. I'm pretty sure another reviewer was correct when they said most of the reviews are falsified in an attempt to balance out the genuine negative reviews. Will update post if the charge actually gets posted onto our card. Thanks for listening to my rant. Oh, and look at all the positive reviews. The majority of them are short and have tons of spelling or grammar mistakes. I wonder why. Update: They finally called back my boyfriend on his phone around 6:30pm which is funny because I left MY number as the call back twice. They even told me to keep my lines open. They probably saw this review.

To whom it may concern, I purchased a ticket on July 19,2021. After, one hour I received a call from number, when I answered the call, a guy asked me that I must send him my debit card photos both front and back. So, then he will confirm that it me and then they will book/ confirm my ticket. I told him, that this whole thing is sound to me like a scam. Since, these days some hackers steal people info in similar way they pretend to IRS agent etc. and ask for people credit number etc... So, I told him, that the booking is under my name and the card used for the ticket is also under my name, you can call my bank if you have any concern. Why will a someone fraud would steal my debit card and then book a ticket for me? This does not make any sense. So, to check that above mentioned number is a scam or real. I call the main customer service number on the ***. A lady who calls herself *** answered the phone, I try to explain it to her that whats going on and I told her about the phone that I received a call form a guy who is stated that he is working with oojo and they want the photo on my debit card both front and back. Also, I added to the lady, if you guys have such policy which I did not experienced before with any other ticket agency, and they never requested me that I must send them the pics of my debit card. She simply said that I do not understand that how their company works, and I must send the pic of my debit card to that person. So, I ask her could you please send me the policy via email or the link on the website. According to her there is no official policy but there is one internal and she do not have time to send that policy to me. I call after few min, I thought, that maybe I can speak to a different person who can understand the problem. Again, It was her, so I ask her if she could please transfer me to manager etc... so I can talk to them, but she said, "that the manager do not wana talk to me", "if i transfer the phone they will hang up the phone". "There is not over there, no manager". I asked her 15 times for manager, but she refused each time. Then, when I told her if she can provide a number for HR or complain department. She refused again. Then she asked from my booking number, and she told that sometimes they can waive the confirmation. I am not sure Why you guy asks the photo of debit card to verify if the ticket? When the debit card and the ticket under the same name for the same person. If I am not wrong, I believe the debt card etc. are protected under HIPAA LAW PHI (Protected Health Information) is a requirement of 45 CFR Section 164.530(c) HIPAA Privacy Rule, which includes PPI. Your company customer service is very unpleasant, you guy needs to work on this. However, when I checked in your website it says " that the cardholder has in fact authorized the transaction and the booking" they did not mention that people must send them the photo of their cards both front and back. Thank you Note: I removed the phone number from this review because otherwise Complaintsboard.com will not posted this comment but if need the number that I recivied a call from it. i can provide to you.

My friend and I booked our flight through the travel agency Oojo. Our connecting flight was cancelled on July 9th due to an involuntary schedule change. After much back and forth and lack of clear communication from Oojo, we both submitted identical alternative flight schedule requests. After sending the incorrect flight schedule request back to me for confirmation, they eventually sent the correct one on July 17th and I immediately accepted the request. My travel companion, however, did not receive any information from Oojo despite sending the same flight request as me, and on July 22nd, she received an email stating that there were no available flight options to offer her and that the only option was a refund. We both began calling Oojo trying to understand why one of us got a new flight option and the other did not. We tried to get them to give my friend the same flight option as me, but every time we called they came up with a different excuse and eventually said it would cost an additional $200 to do so. When I demanded a refund, they said that I already confirmed my flight change and that I would not be able to. I eventually gave up after being transferred on the phone multiple times over the course of two hours and even being hung up on, and ended up booking a new flight through United. Oojo stole $500 from me and I still do not understand why my friend and I were not given the same options. I am infuriated with Oojo.

On June 20, 2022, I booked a flight for my mother-in-law Voahirana Rahanitrarilalaniaina to fly from TNR on July 7, 2022. The next day, a call verified the passenger and credit card name. They promised an e-ticket. On June 23, I was falsely told they couldn't reach me and rejected the booking due to name mismatch. The agent hung up, mentioning higher rebooking costs. Callbacks failed. The main line was unhelpful, and no follow-up occurred. An email blamed the ticketing system for the name discrepancy. Despite past successful bookings, they credited us, but the new flight cost is $1274, not the $936.17 paid. It seems they're forcing us to pay more. Oojo should respect the original price for her travel on Ethiopian Air 852 and 500 from TNR.

Book two tickets through Oojo on Sept 21st for a trip taking place in December. Unfortunately due to rising cases of COVID, that trip was canceled on 11/22. I called Oojo's customer support line on 11/22 and asked for a refund on the tickets ($930.60) but was told this could only be done by an agent who I could not be transferred to and would have to call me back. After several hours, I called back and asked for a direct transfer or email but was told neither would be possible. Two hours after sending an email asking for a refund on my booking, I was called by an agent who informed me that my refund would be processed minus a $250 'processing fee'. I asked the agent to waive the fee under the circumstances which they repeatedly refused to do. The agent informed me they would send me an email confirming the breakdown of the costs/fees and how much I would be refunded (which I stayed on the line for 30+ minutes waiting for) but this information was never sent. Later in the same call, the agent then informed me that due to the 'fare rules in their system', I was actually not eligible for any refund at all. The agent did not provide/send any documentation to back up this claim and unceremoniously disconnected my call shortly after. I have sent multiple follow-up emails requesting the documentation/rules backing up the claim that I am not eligible for a refund but have received no such information or any response from Oojo whatsoever. I find Oojo's practices of hidden fees and fare rules obfuscation to be incredibly shady and am growing to suspect that I have been scammed. I would highly suggest that any prospective customers take their business to a more reputable travel agency.

August 29, 2022. While at the airport waiting for the ticket counter, we received a text message that *** Airline canceled our flight due to mechanical issues. We were told to contact the agency we purchased the ticket from and they could change to the next available one immediately at no charge. I called OOJA right away and they confirmed the flight cancellation. They told me because of this issue, they should be able to change my ticket without any issues. However, nothing was done. I never received a phone call or email regarding my ticket. I called several times and was told lies that someone is working on it. At 2 am I called again was told that I should ask the ticket counter and they cant do anything. 6 hours passed and I was told this. They made it impossible to *** airlines to change the ticket for me, they were not willing to work with *** airline to resolve the issue. At 3 am and 6 hours later, *** did nothing to change my flight. By the time *** decided to take over, it was too late and the flight was fully booked. I still cant fly and missed the next date because OOJO wasted 6 hours and kept telling lies that someone is working on it. They were not willing to transfer me to their supervisor or the expert was working for 6 hours and doing nothing. I wish I never OOJO, they cant handle normal flight changes, they are not able to assist immediately. They wasted time claiming someone was working on it and the flight got fully booked because other agencies rebooked the tickets immediately. They also charged extra for price drop and not willing to refund it! After 6 hours and not being able to help, they transferred my tickets to *** airline. Should have immediately and I was going to go on the next flight. OOJO is a joke, not a serious company.

I booked a plan ticket through this company at 1pm 11/11. I received a booking confirmation code and multiple confirmation emails. I have the confirmation emails and confirmation codes for review if need be. The ticket was $150 at the time from *** to ***. There were multiple available tickets available from multiple airlines at the time of booking. I then get a call the next day from one of their customer account managers named Cayenne. She called at 11:56am on 11/12. She told me that they never actually booked the ticket and that they could book one for me for twice the price. They promised that they had already booked it from their email receipts, but they had not. She hung up on me during the conversation. I called back immediately two times with no answer. She picked up the third time. I asked to speak to her manager and was told that there was no manager available. She told me that she put in the request to their booking service for vouchers to help pay for the difference after 30 minutes of discussing. She told me that was all she could do and she would call me back. At this point, I needed a ticket because I had booked travel to and from the respective airports and already had accommodations booked. I called the companies main line at 12:33pm and was transferred to a sales rep and then another rep. I was told that I would be then transferred to Cayenne again because she was taking care of my account. She was unavailable. They promised a call back from her within 15 minutes, which was arranged 10 minutes into our call at that point. The call ended at 12:43pm. No Call back. I called them at 1:13pm. On phone for 3 minutes and left message in main mailbox. I called again 1:18pm and left message for cayenne. Called cayenne at 1:40pm and no answer. Called main line 1:45pm. They have yet to reach out to me to rectify the issue. It is now 11/14 at 8:47pm.

I booked a reservation (Bought a Flight Ticket: Record Locator KSJPTQ) on 11/07, planning to travel on a future date. However, due to unforeseen circumstances, I had emergency surgery on December 03. Subsequent medical examinations on December 10, led to medical advice against traveling. Consequently, I canceled my trip on December 14, at 10:28 am. On January 19, 2022, when I contacted the travel agency to request a refund, I was informed by the agent, Zhask, that a $300.00 fee would be deducted by Oojo Travel. I consented to this deduction via email, expecting a refund of $1,870.97 to my credit card. Despite assurances of a prompt refund, Oojo Travel later reneged on their commitment in a late-night call on January 19, 2022. Despite repeated attempts to escalate the matter and having paid $199.45 for emergency travel protection, Oojo Travel has refused to refund the $1,870.97. My total payment was $2,170.97 for the ticket and an additional $199.45 for travel protection, akin to insurance.

Dear Complaintsboard.com,Oojo.com sold me an airline reservation with what I thought was a fully findable cancellation policy based on the following email: Dear Travel Partner, Thank you for booking your trip with us! I'm glad that you were able to find a great itinerary. I'm Tipolo and I'll be here in case you have any questions about your booking. I did notice that you had opted out of the *** Given that there's still some uncertainty to air travel. *** Servcie is something we offer to fast track your prioritized service and save you from potential headaches from anything unexpected comes up before or during your trip. It doesn't add that much to the cost of your trip (USD89.45) and is a great way to safeguard the great investment you've made on your next trip. We see a wide range of cases of travel disruptions from medical emergencies to flight delays to mishandled bags, and *** is a great way to make sure that your trip is protected--it even allows you to cancel or reschedule your flights for any reason. It's a service I'd definitely opt for and I hope you feel the same way. Please feel free to shoot me a line if you'd like to add the *** Service to your trip, and I'll have my team to get you set up in no time! Thanks again, and have a great trip!Sincerely,Tipolo End email The part where it says it even allows you to change or cancel your trip for any reason is what lead me to believe this booking and service would allow me a refund if I needed to cancel my ticket if I needed to when I paid for this. When I reached out to do so after getting sick and unable to travel they denied my request and offered me a 50 dollar refund for the 950 dollar ticket I booked. Im still trying to resolve this and Im happy to provide further evidence that this is an illegal scam this company is running on people.Please advise i intend to collect a full refund for the service I paid for.

I bought a ticket for my mom, and within minutes of purchasing, I get a phone call from the agency advising I purchase insurance incase anything happens. This seems like the smart thing to do, I tell them Ill consider it and get back to them, can they send me an email so I can read over the term. I get an email and AGAIN the agent calls saying I should do this ASAP if I want my flight to be covered. I purchase the insurance for my moms flights. First trip goes smoothly! Her return flight home is then delayed, from one hour, to three hours, to 24 with layover changes! the minute I get notification of this delay I call the airline asking what is to happen with connecting flights etc, the agent I speak to doesnt even know that theres a delay on the flight, Im on hold for 30min or so, only to get a lousy response. Fast forward a few hours later, I call and email the airline to claim insurance now as it stated should the flight be delayed for more than 6 hours due to unforeseen circumstances, file a claim within 12hours to get $300 credit! Its been 2 months since this incident and the agent taking care of this issue has given me EVERY excuse to not reimburse me for my insurance claim, even with me sending them screenshots word for word what THEIR insurance policy stated and *** (the agent helping) replies once every two weeks. WHAT A SCAM! Ive sent through all the paper work they requested for the claim and its been over two weeks (the insurance policy states that if they cant work with the airline to get compensation within two weeks if the claim, OOJO will cover this cost) and today I get an email from *** saying they will give me half of what they had initially stated they would pay! It went from a 19hr trip home to a 3.5day trip, its beyond ridiculous this company doesnt see fault in this! Mom missed her connection flight which also wasnt reimbursed as the cancellation period had passed,more money lost because of

I was planning an urgent trip for my daughter and me due to a serious family matter. I was planning the trip for August 26 to September 6. This was last minute. On August 13, 2022, I found a good price for flights to Athens through the Oojo website. I placed a request and awaited their call. The reservations I requested were for the 26th of August. On August 14, an Oojo representative called me. We discussed and confirmed flight details, passengers' names, and credit card details. When I received confirmation, my daughter's last name was incorrect! I immediately called to resolve this. After speaking to many agents and managers and being repeatedly placed on hold, a representative suggested I give feedback to the airline as it was the only way to get a name correction. I did so immediately. The airline responded on August 22, apologizing for the inconvenience but stated it was the agent's responsibility to fix it. I called the airline, and they said it was Oojo's responsibility. I informed Oojo of what the airline had said. Again, they shuffled me between agents. No one took responsibility, and they suggested I cancel the tickets, pay cancellation fees, and rebook. I refused, stating it was unacceptable. Finally, a representative assured me the name would be corrected at no charge and promised to call back soon. No one followed up. I decided to cancel my flight through the Oojo website. Instead of confirming my cancellation, I received an automatic reply about them working on my flights. I disputed the charges on my credit card. However, the airline presented the issue as my fault, and I ended up paying for tickets I couldn't use.

I bought a ticket for my mom, and within minutes of purchasing, I get a phone call from the agency advising I purchase insurance incase anything happens. Of course, this seems like the smart thing to do, I tell them Ill consider it and get back to them, can they send me an email so I can read over the term. I get an email and AGAIN the agent calls saying I should do this ASAP if I want my flight to be covered. I purchase the insurance for my moms flights. First trip goes smoothly! Her return flight home is then delayed, from one hour, to three hours, to 24 with layover changes! Of course the minute I get notification of this delay I call the airline asking what is to happen with connecting flights etc, the agent I speak to doesnt even know that theres a delay on the flight, Im on hold for 30min or so, only to get a lousy response. Fast forward a few hours later, I call and email the airline to claim insurance now as it stated should the flight be delayed for more than 6 hours due to unforeseen circumstances, file a claim within 12hours to get $300 credit! Its been 2 months since this incident and the agent taking care of this issue has given me EVERY excuse to not reimburse me for my insurance claim, even with me sending them screenshots word for word what THEIR insurance policy stated and *** (the agent helping) replies once every two weeks. WHAT A SCAM! Ive sent through all the paper work they requested for the claim and its been over two weeks (the insurance policy states that if they cant work with the airline to get compensation within two weeks if the claim, OOJO will cover this cost) and today I get an email from *** saying they will give me half of what they had initially stated they would pay! It went from a 19hr trip home to a 3.5day trip, its beyond ridiculous this company doesnt see fault in this! In addition, mom missed her connection flight, that too wasnt reimbursed as the cancellation period had passed, lost more money due to OOJO

Dear Valued Customer, Greetings from our support center. We are a subdivision of the main office which handles escalated complaints and disputes. Regrettably, our agency received a charge-back notification with the reason: Cancelled Merchandise/Services, for a certain amount. As per the payment form submitted by the client (attached below), this amount was charged for: - AMERICAN AIRLINES ticket for a flight with departure scheduled for 27MAY, a specific amount was charged - Additional charges amounting to $0.00 - Tips, amounting to $0.00 Please be reminded that since the ticket was sold as non-exchangeable and non-refundable, any changes/refunds are subject to the airline's restrictions, which may include penalties. As a travel agency, we cannot override these rules. It's possible that if passengers requested amendments in the past, we might not have been able to assist. However, as operations resume, some restrictions may have been lifted, offering flexibility. We aim to resolve this matter amicably and invite you to share your feedback. Let us know what went wrong and what we can do, so you might consider closing this chargeback. We'd like to understand the issue to improve our processes and provide a better customer experience. We appreciate your patronage and look forward to hearing from you. Sincerely, The Care Team Dear Customer, Please note that while there is an open dispute regarding reservation NLH9ZZ, we cannot process a refund. To expedite the process, kindly consider closing the dispute. DISPUTE IS CLOSED!

Worst online travel agency experience ever. Please avoid giving these people your money. We were unable to board our flight due to a newly introduced Covid restriction at our destination country. We were told to cancel and we would receive flight credit for a future and got confirmation from both Oojo and the airline that we could use the flight credit toward a future flight. But as soon as we tried to re-book, we got the run around, spent hours on the phone with many "disconnections" e.g. they hung up on us...all the time as flights booked up that we were trying to book. We provided specific flight options to see what would work with the credit, but were repeatedly told they needed to "build" us a flight plan, with the *** provided being those with multiple or extended layovers that delayed our arrival significantly. They insisted that we needed to build a plan before they would confirm the amount of our credit. When we provided options directly from their refreshed website, we were told those were not available on their "live inventory". We met every stipulation provided to us regarding options and were given conflicting or variable reasons as to why those were not viable options. For example, we provided all Turkish Airline flights and were told this was not an option because it needed to be a Turkish Airline flight. Despite providing multiple options, we were repeatedly told there was only one option. I had never used them before but would never use them again and would absolutely advise anyone to not use them. Trust me, do not cheap out with these guys to save a few bucks...they ruined my time off. All customer service off shore, extremely hard to get ahold of and multiple 888/855/800 numbers...we dealt with Natsumi and Callianassa (at least these are the ones who would provide their names). To top it off they hung up on us when we asked for a confirmation email showing our credit and cancellation confirmation number. Never been so frustrated.

A ticket was purchased on 10/30 my card was charged $660.07 instead of the $610 on the check-out page including taxes, fees etc. As I tried to inquire about the difference, there have been communication and customer support issues from day one: no direct human communication available on the website such as messaging or chatting. Even the phone number provided for customer support would go to a recorded answering service. As it was getting close to the flight day, 12/25, I developed severe COVID-19 symptoms,on 12/23 I left other voice messages and explained my situation, requesting that the credit be returned to my credit card, no response. I sent a message via this "comment" page with my ticket number repeating my request, no answer. My wife sent more messages. Until very close to the flight, I received a phone call at 8:15 AM, a rep located in another country told me that they received the information and not to worry about the situation. After discussing with his supervisor, he confirmed I will get the full ticket amount of $660.07 for a future flight ticket up to one year from that date. This was the last communication and I agreed to the resolution provided. To my surprise, on 12/27 my credit card was credited only $305.37. I contacted the company, but There was no response, after many attempts finally I was able to talk to a rep named Glydel; he said there were deductions for fees. this was shocking, the transactions were not authorized and I did not consent to these fees, the merchant was not allowed to withhold the amount and partially credit my account. Glydel told me that had I purchased the insurance, they would not deduct any fees. I contacted *** Airlines, they confirmed that they did not have fees/penalties for passengers w/ COVID symptoms, actually, they discourage people with even exposure let alone positive test, and they would not allow boarding. *** a supervisor at Oojo, also declined my request. i request Complaintsboard.com to please review.

I bought tickets through Oojo for a flight. I reached my destination but tested positive for COVID-19 and was isolated. I contacted the airline, which made my ticket open status to avoid a no-show and valid through December 2022. This was confirmed thrice by the airline. When I tried rebooking with Oojo, they didn't respond. After an extended stay, I had to buy a new ticket directly from the airline. Later, the airline confirmed via email that I'd get a full refund, but it had to be processed by Oojo. Oojo mentioned a fare difference of $905 but didn't send a confirmation email. Their site listed the same flight for $737. Despite numerous calls to Oojo for my refund, I got inconsistent responses about the ticket's refundability and no-show status. Eventually, two Oojo reps confirmed with the airline that my ticket was open and eligible for a full refund. I received an email stating a refund of $461.64 after fees, but another claimed it was non-refundable. I request a full refund without fees due to the extensive effort involved.