JetBlue Airways
Reviews and Complaints

My son and I booked flight Boston/Richmond Va for 17 September - Flt AA9361 which was operated by Jetblue. When I received email re paying for baggage online (AA said that this should be done by the operating carrier ie. Jetblue), I followed instructions and all was OK until I had entered my payment details then the site crashed and I assumed that my details had not gone through. This was 16 Sept, the day prior to flight. Rather than try again and maybe be unsuccessful, I waited and checked bags in on Sept 17 at airport. Explained about earlier attempt to check bags in online and counter staff said, she had no record of any bags so we paid to check them at airport at a higher rate!

When I checked my Travlex Travel Money transaction report, Jetblue had charged us twice for the same two pieces of baggage, first on 16 Sept US$60

and then 17Sept US$80.

I tried to contact Jetblue while I was travelling on holiday through south eastern USA, which was to no avail, so went online yesterday and tried the chat line.

Your customer relations employee had no desire to help me and just kept to the mantra that I must have checked two extra bags in and that Jetblue doesn't refund baggage charges. She was very insistent and would not listen to the facts that I was obviously charged twice for same two bags.

Further, you clearly have a record of number of bags which accompanied the booking so it is also obvious that I was charged twice.

By keeping the extra amount charged, it would appear that Jetblue has actually stolen my money and has given me no possibility of redress.

I would request that you refund me the second charge made at the airport

(US$80) so that this matter can be finalised.

When I read that your CEO takes home US$51million, I start to wonder how many unpaid claims contribute to his hefty paypacket.

on July 26, 2022 I had a 2:20pm flight fromft Lauderdale to jfk airport. they told us there was a delay and we would be taking off at 4:00pm which didn't happen. we were then told we were not leaving until 5:30pm. we finally boarded and taxied out to the runway at 5:30pm and then sat on the runway for 2 hours until 7:30pm, where then some people demanded to be taken back to the gate. a few people left the plane and did not return. we were then told we were going to depart at 8:30pm where we sat on the runway again until 9:10pm

when we finally took off. we arrived at JFK at 11:30pm where we then sat on

the plane for another half hour because there was no gate to pull into. we finally got off the plane and then waited an hour for my luggage. so, the moral to the story is...i left my house at 11:45am on July 26th and did not arrive at my destination until 2:00am on july 27th the next day which made this a 14 hour day of traveling for a 3 hour flight. i'm hoping at some point after reading my complaints there will be some kind of compensation for all this misery.

second complaint:

on june 12th, 2022 we were returning from cancun,mexico. we waited on line for 3 hours to get checked in. no one spoke to us as to what the delay was. finally they told us the computers were down and they were processing everything by hand. they had to hold the flights because everyone was late.

we finally got home hours late.

My husband I recently flew from Los Angeles to JFK on 10-16 flight 2300. We upgraded and paid $130 more for two Even More Space seats. It was a 5 pm flight, landing at 1:15 am.

We were in row 8 aisle seats.

JMVNGL conf #

The flight was packed. The plane was very old. Old seats, tvs, etc. The Wi-Fi was not available and the plugs for devices were broken. My plug for the headsets did not work. I would plug it in and it would crackle and make noises. I could not hear the volume at all. I could not watch tv. I told the stewardess and she apologized and said the plane was very old and needed major repairs.

I am very disappointed in this plane. It was a piece of junk. Seats were crappy and uncomfortable. We paid quite a bit for our flight and then $130 each to upgrade our seats. I could not watch a movie on a 5 hour flight. I was hoping to to pass the time.

I would appreciate a refund of some sort. I feel this is due as to the shape of our plane and the awful conditions. That is not the quality of Jet Blue I expected.

Please respond in a timely manner.

Melissa Warner

14 Rimmon hill rd

Beacon falls, CT 06403

[protected]

[protected]@msn.com

I’ve booked a flight with the confirmation code of ELOLDW. I’ve gotten no email confirmation, I also asked emails be sent to my two daughters, who also got no confirmation. I purchased it as a guest as I don’t have an account. I tried chat, phone calls, text and email. I’ve been ignored or disconnected every time!

If my funds have been compromised I will have to hold JetBlue accountable.

Why is this an issue and why is it so difficult to get customer service? The website is misleading to make people believe they’ll get help when they don’t.

I recently received my Mosiac status again, as I started to travel again since the pandemic. I've held Mosiac status since 2017. It was a pleasure to have this status, staff was very attentive and the airline was appreciative that I was a frequent flyer. I usually travel to the DominicanRepublic for business and to visit family. This year Mosiac status is not even close to what it was. The Jet Blue staff in JFK New York have little if any regard for Mosiac status customers the plane staff is even worse, I have been a die hard JetBlue customer through the years but lately I am starting to rethink this position.

[protected]

Me and my daughter were flying home and no one from the jet blue customer service date relayed any information about the delay or even when it would be boarding. it wa flight 206 to Boston. I feel like us customers were completely ignored and unimportant. It is now almost 6 and my transportation home I will miss. Loved jet blue but deeply saddened and disappointed by this experience. My name is nichole levy and my phone number is [protected] and my email is [protected]@icloud.com.

Sincerely disappointed

9/28/2022: Jet Blue

I recently took the following MINT flight:

American Record Locator: ZDOXXS

Ticket #: [protected] linda

Ticket #: [protected] greg

Tuesday, September 27, 2022

LAX JFK

11:35AM 8:01 PM

Los Angeles New York Kennedy

B6 424

confirmation code: ZONMDM for Jet Blue

Seats 4A/F

Jet Blue brags about their inflight WiFi so we booked this flight for my business trip to New York City. I am a Hematology-Oncology physician specialist and review cases in order to approve chemotherapy for patients. After being seated there was an announcement that the WiFi was broken. I spoke to customer service who told me that it could not and would not be fixed, that the next flight was booked and the flight after was delayed, so “nothing could be done”. This was terrible news for me and the patients that depended on me.

Just so you are aware:

1. When you advertise something you should offer it

2. Wi-Fi is not just something for entertainment purposes on a flight , businesses and in this case, patients depend on access; patients were denied their chemotherapy because I could not review and approve it

3. Your customer service could do nothing and your IT service is apparently poor and not very motivated

4. I have made everyone aware of Jet Blue’s bait and switch

Sincerely,

Linda W. Wilson, M.D.

I recently flew from BOS to San Diego.

On both my outbound and incoming flights, my entertainment screen did not work. Not a happy situation given that these were 5+ hr flights.

Confirmation Code - UTKEJK

My outbound fligtht on 9/7/22 - #619, Seat 15F

Inbound flight on 9/12/22 - #620, Seat 14F (the middle seat 14E) was also open but that screen did not work either.

My wife and I are long time JET Blue members, credit card holds. Generally, we are happy with JB. But this time, not a good experience :(

Charlie Armenti - JetBlue - TrueBlue - [protected]

Karla Armenti - JetBlue - TrueBlue - [protected]

We checked our bags in Honolulu and when we arrived in Orlando our bags never showed up. I opened a claim and the agent told us she would give us a call when the bags showed up on a later scheduled flight. Sept 12, 083 from JFK to Orlando at 6:22pm. She still hasn't called and I've been on hold on the [protected] number for over 1 hour and I cant sit on hold forever. Our baggage numbers are

[protected]

[protected]

She also input my email incorrectly it should be

[protected]@nextdimensionconstruction.com

my phone number is [protected] (Brett) or [protected] (Julie)

Someone please contact me as there are medications inside.

FLIGHT 1601 from Fort Lauderdale to JFK Delayed 2Hours 9 Mins

TV MONITORS NOT WORKING Seat 29 D. I'm a true blue Member 10 years flying with Jet Blue Whats going on BOOKING#DAEQDQ

Most insensitive airline! No mercy and horrible customer service. We were traveling to Fort Lauredale on August 4th at 9:37 pm from LGA Airport in Nyc. We received our first notification on August 4th at around 5:30 pm that the flight was delayed by an hour. Furthermore as the evening progressed and after we reached the airport we received the next few notifications of the flight being delayed to 10:39 and then 11:30 pm then 1:00 am and finally at 2:15 am , Mind you we were at the gate we were told the flight is canceled. Let me add we were 15 of us with eight kids and an infant! At this point we were tired and drained. The moms and kids exhausted and hungry waited at baggage claim after collecting the bags while the dads waited in a long line of 2-3 hours at JetBlue customer service only to come to the conclusion that JetBlue was merciless and could not offer any other flight to any area in Florida for us. WE Were SUPPOSE to get on the DISNEY CRUISE on SATURDAY AUGUST 6th. ! They did not seem to care. After arguing and fighting with them the least they could do for us is offer a flight to SAvannah GA later in the day at 3:45pm at another airport JFK !and expect us to drive to FL at our expense! No hotel compensation and no rental car or Uber compensation! Ridiculous is just an understatement! Wait hold on tight….. it gets as worse as it could. We refresh ourselves and leave in an Uber again at our own expense to get tronJfk to continue our journey… Guesss what! We arrive st Jfk airport at 1:00 pm and get our famous JetBlue notification….. “your flight to Savannah Ga has been cancelled”! Can I remind you again we are 15 of us traveling with kids from 8 months to 10 years! There we go again wait in the line for jet blue customer service but all in vain … they couldn’t offer any help or any replacementS and they were ruthless they didn’t care. We as a group of 15 people used all our resources and spent almost $3000 per family to first take an Uber to China town Ny and then take a bus from Chinatown to Richmond Va, bought new airline Delta tickets with a connection from Va to Atlanta to West Palm Beach Fl and then an Uber to make it to our flight. It took us 48 hours to get to our final destination with the fear at every moment of not making it. After we returned and contacted JetBlue for any compensation as per their website of canceled and delayed flights they were rude and clearly told us we were not eligible for any reimbursements because they will be refunding our basic one way fare of the canceled flight! @ JetBlue what about all my extended expenses because of your airline! Such as additional flight tickets, hotel reservations!’ Uber rides bus tickets…….

Worst experience and bad airline… horrible staff and poor customer service! Don’t ever travel JetBlue again.

On October 14. 2021 registered for inflight JetBlue Master Card due to 50.000 Bonus offer. Card activated 10/25/21. I met all requirements for bonus points, but the bonus points were never rewarded. After months of phone calls and different explanations with promises and case numbers I still didn’t get the 50.000 bonus points. During the last call on July 18, 2022 I was told that JetBlue sent the wrong Card. That was your mistake-Not mine. The 10.000 points was given as a pacifier. That’s not what I sign for. I hope to get the balance due of 40.000 points. I beginning to believe that it’s a scheme to get you sign for the card.

My luggage has been missing for month and they are just lying and giving me the run around. I am not getting anywhere. Everything my child has is in the luggage. It took two weeks to assign someone to my case and the lady that was assigned did nothing. I kept sending her messages and no response. Almost two weeks later I found out she was on a sick leave. Somone just started working on it and they want another 30 days to review my case and get back to me. No one cared and no one looked for it. I am so frustrated and appreciate any direction.

I booked my roundtrip flight from Boston to Denver back in December. They notified me that the departure times have changed (significantly) and if I wish to change my itinerary just manage my flight on their website.

The option to change your itinerary is NOT available - you must call. If you call there is a $25 service fee! I opted for the text message option and the wait for that is over 1 hour.

My flight dates are 8/11 and return on 8/15 and my name is Patricia Myers.

I am appalled at the lack of service and will reconsider being a TrueBlue member going forward.

my name is tracie santos i traveled with nathan jones we were suppose to fly out wed july 27th jfk after delay after delay after delay were going out at 7pm they cancelled our flight 1130 pm hours later to tell us we needed to get our luggage and rebook we were flying to aguadilla puerto rico...after wating on a very long line till 2am they said they could get us on a flight to sanjuan at 5am now that wasnt our destination we were 3 hrs from our destination had to get a car to get us to aguadilla pr 5am came never got us on the flight we were on standby never got us on the8am i was very upset the employee that helped us never put us as confirmed standby so we kept getting booted off i have cancer my meds were in my suitcase i asked to speak to a supervisor they were very nasty ,,i said i need to be put on the plane at 10am ...im not waiting anymore finally thursday morning i got on a plane to sanjuan 10am flight ...when i arrive in sanjuan my luggage was not there like i said i had my meds in there..one suitcase my fiance and the broke it wheels were missing mine not there they labeled our name on someone elses suitcase very irresponsible...they told me had to put a claim into jet blue ...so we arrived thursday lost our room and paid for that night of the 27th lost 2 days we were only going for 6 nights ...had to [pay a taxi cab from san juan to aguadillia pr 180,00 dollars later no suitcase until saturday evening they told me it had never left jfk ridiculous so no meds for 3 days ...now seeing a cardiologist am i suppose to be a happy camper ...cancelled trip 3 delays lost my suitcase damged my fiance suitcase had to arrive in another destination havent gotten refund or my money back yet plus for the clothes i had to get paid for suitcase lost hotel room just miserable still no one has contacted me yet

On Sunday, July 24th, at 9:00 PM, I arrived at the Lima Airport with the intention of catching Jet Blue flight 1824, departing at 11:55 PM, to return to Ft, Lauderdale, Florida USA, with a scheduled arrival at 6:53 AM the following day.

Prior to the journey to the airport and having been invited to Check-in by Jet Blue e-mail notice, I had repeatedly attempted to do so through the day, to no avail. The system disallowed that facility and, whereas I was able to successfully complete the medical affidavit on-line, its production at booking and baggage was dismissed as irrelevant as they ‘had no record’, and I was obliged to fill out a Spanish language form, the content of which was meaningless to me, and thus an exercise in sheer redundancy. Certainly, this proved a sure indication of problems yet to come with Jet Blue staff as this evening progressed.

I am a TrueBlue Member, Number: [protected], and had booked the aforementioned flight under Confirmation Code: EXVBQT, investing in ‘Blue Extra’ status for journey comfort and additional facilities, as permitted and appropriate.

My return journey to Florida was booked with seat 7-D and the entire vacation ticket was booked utilizing a combination of payment and membership points.

I am 70 years old. I suffer from spinal stenosis, trapped sciatica nerves on the right side, being sometimes ambulatory challenged in consequence, and am hard of hearing, having significant hearing loss in both ears. I am also on medication for a heart/blood condition.

Given that the medical issues are troublesome and in deference to which, I tend to aim for the route into the airport, security and boarding through the lanes designed to accommodate ‘special needs’.

It is by this means that I approached security to enter the restricted preflight area on leaving the public area. I fully complied with the security necessities and had all my possessions X-rayed, passing personally through the security system effectively without issue, beyond having to return and place my shoes through the X-ray machine, despite initially being told shoe removal was unnecessary.

That being accomplished, I approached the boarding line at Lounge 23 in the international departures section, the location designating for boarding for the flight in question.

I again approached through the ‘special-needs’ corridor, being positioned by staff behind those passengers in wheelchairs awaiting boarding. I was offered but declined the use of a wheelchair, being content to sit on my small upright, wheeled case on a pro-temporary basis.

My two bags were examined and rummaged extensively by the young team of non-English speaking persons providing what appeared to be intended as yet a secondary line of security searches, notwithstanding the professional security scrutiny on entry and this appearing to be the exclusive double-redundant protocol of Jet Blue. No other international airlines appeared to have this double-redundancy issue in place.

It seemed these teenagers were there to exclusively locate bottles of water and soft-drinks, and either force the holder to finish the drinks whilst in line or confiscate them as a pre-condition of boarding. A salutary and over-bearing action, which by definition is not at all conducive to customer care or consideration, as clearly many of those who had purchased their own refreshments in the secure refreshment areas were not at all pleased at the dictatorial ‘drink-it-or lose-it’ mandate.

Not at all being impacted by such over-reaching and otherwise superfluous mandates, I proceeded from there into the line to await actual boarding, and was ultimately allowed access to, and settled in, my allotted seat – 7-D.

The passenger boarding continued in earnest, the flight attendant announcements indicating the plane was fully booked and urging people to conform to actions designed to facilitate expediting of preparations for timely take off.

That task being mainly completed, with all passengers on board and settling in, the plane was boarded by a number of Jet Blue agents, identifiable as those who had been present at and undertaking the secondary redundant baggage inspections and fluid removals at the boarding gate, the female in the lead being one contacting and possibly in charge of, or senior to, the liquid-searching/removing youngsters.

She was holding a sheath of papers and appeared to remonstrate or discuss pointedly with a crew member, referring to the papers and mentioning my name and seat number. Initially, I suspected there had been a double-booking of seat errors perhaps but was content knowing my booking had been long since confirmed.

The female approached me and demanded I disembark, taking my possessions with me! No further explanation! I was shocked and confused and inquired as to why this course of action was being taken, receiving no comprehensible response whatsoever. I persisted without moving and received some explanation that appeared to include a security sanction requiring my removal from the aircraft.

I was shocked and totally embarrassed by this arbitrary selection and assault on my person and expected right of peaceful and comfortable enjoyment of my rights when aboard a Jet Blue flight. This effectively ‘strong-arm’ treatment in the presence of others, caused them to look upon me with alarm. Heaven knows what they were thinking, but it certainly made me feel that I was being accused of being some sort of criminal or terrorist!

As I rose and gathered some of my possessions, I continued to inquire what was wrong and what had I done. I tend to speak loudly in deference to my hearing loss disability, so it was impossible for those within hearing not to be aware of what was taking place. The female remained tight-lipped and non-responsive and effectively ‘gestapo’ like.

I inquired whether I would be allowed to return to the flight after whatever it was that was causing this action was resolved, and in response I only received an order to recover my carry-on luggage and disembark, the effort to recover such from the over-head lockers causing some back pain, given the tension and urgency of the moment.

My distress level now being acute, I was even more distressed to see the female herself being fully patted down by other staff members on exiting the aircraft, that distress now reverting to fear and anger on my part – if she was being searched having spoken with me, what was intended in my regards.

I followed the non-responsive, rude and dictatorial female to the boarding area, where yet again my luggage was examined, with identical negative findings – naturally, that was the third such search exercise destined to end in sheer redundancy. I was physically patted down, and my shoes demanded for inspection notwithstanding the X-ray examination n of them on entry!

Still, I could get no explanation as to what they were doing or why they had selected me, in isolation to anyone else on the full aircraft. My anger at this rudeness and overbeating action was evident and manifested volubly in my fear and panic of not knowing what was going on, and a male member of staff advised that I should calm-down, or I would not be allowed to return to the flight.

Not essentially reassuring, and not at all an explanation – still denied no matter how many requests I made – but I did my best to abate my fear-induced anger.

Seemingly content with physically and emotionally abusing me, and/or disappointed that whatever their concern had not manifested to expectation, I was allowed to board the plane, unescorted, and regain my seat. The stupid part of the entire exercise was that I had inadvertently left electronics in my seat pocket, and it did not appear anyone had included my actual luggage for inspection in any event – adding completely to the sheer stupidity and total ineffective redundancy of the actions of these incompetents representing the best interests of Jet Blue.

Of course, by that time, there was no room for my case at my seat level and my bag had to be relocated behind me, adding more stress to the eventual landing and disembarkation, which now necessitated my moving against the flow of exiting persons to recover my bag!

This flight was an utter and embarrassing disaster, unequalled in my extensive air-travel experience.

QUESTIONS:

To allay my profound sense of grievance at the actions of Jet Blue representatives, as occasioned in the circumstances described above, I believe I am entitled to make this complaint and be delivered of answers to the following:

1. 1. Why is Jet Blue apparently the only airline at that location that embarks upon this wholly redundant and duplicitous passenger abuse in having near-children search their possessions ‘again’ and seemingly with the exclusive and settled intention of upsetting those who have purchased water, etc., within the secure portions of the airport; the professionals security agents at entry being more than able and competent to remove any such items when entering from outside?

2. 2. Why was I allowed to board if it had always been the intention of the incompetent boarding so-called ‘security’ personnel – who are blatantly obviously anything other than cosmetic in application and close to time-wasting-useless – to drag me from the plane, in front of the entire passenger compliment to my complete and utter embarrassment.

3 3. Why select me for this abusive behavior? I am a 70-year-old pensioner, a former police officer from new Scotland Yard, (previously an anti-terrorist specialist and commercially a security expert) who, since hitherto enjoying commercial air transportation since 1969, has never, ever, been exposed to such aggressive and compromising behavior by any airline’s staff members, competent or otherwise! My career has entailed world-wide travel, by air, for more years than I can property recount. I fully accept my background credentials, experience and medical disposition is a wholly unknown quantity, but could someone not have asked? Could someone have explained what was going on? This complaint would be equally as redundant as these nonsensical boarding security checks if someone had actually fully explained the reason for what was taking place.

4. 4. Why was I not fully informed of the reason and purpose for the abuse of me by these near-child incompetent personnel? This lack of communication is wholly unacceptable and, if your response is to excuse the fact that this is a ‘local-custom’ beyond your control, I will not readily believe it and you should know the negative impact on your hitherto unblemished reputation from my personal perspective.

5. 5. Is it to the satisfaction of Jet Blue management to have passengers so exposed to this over-bearing, over-reach by clearly poorly trained personnel, as appears to prevail at Lima Airport,? Be it a local enforced issue or a corporate mandate?

6. 6. If there was truly a valid reason for my selection, why were not all my possessions subjected to the same treatment and why not in the presence of a law officer? Where is the presumed professionalism here? In essence, clearly no such standard of professionalism exists. Who is responsible for training these youngsters at least to the level of somewhat appearing competent and knowledgeable about their duties?

7. 7. Purely as a matter of interest, rather than an element of this particular complaint, what happens to the items confiscated at gate-boarding, a practice that does not impact me but leaves an unbelievably bad taste in the mouth of other customers?

IN CONCLUSION:

An unprecedented and shocking experience that has deeply upset me, and I trust this complaint will be received, reviewed and acted upon in the certain knowledge that my preference in utilizing Jet Blue has been traumatized by this incident. I have had a travel relationship with Jet Blue and Peru in particular since 2015, totally without incident or cause for complaint; this personally being my third trip, so my expectations are not over and above the norm by comparison with travel to other countries.

However, never, anywhere in the world, have I felt so sorely aggrieved by the actions of the few.

I leave this matter to your best judgment and await your advices in due season.

Yours very truly,

David

David P. Roberts, LPI. BAI. CLSO.

(Formerly - New Scotland Yard, London)

British American Investigative Consultant

"Raising the level of Expectation ever in the Pursuit of Perfection"

(Celebrating almost Four Decades of International Professional Service to the Legal Profession & Commerce)

Florida: West Palm Beach: Tel: [protected]

New Jersey: Tel: [protected]

Cell: [protected]

Flight was delayed 5 hours. No annou8ncements as to why-no snacks-even water. Just 5 hours totally in the dark. When a pilot and plane were finally available, it was given to flight 1320 so it could leave on time (almost) rather than to us 720 passengers that were already waiting for hours. This was outrageous. The earlier passenger should have been sent out on that planeand the 1320 passengers would only have then been delayed by one hour. When IL finally got to JFK-the train I take home was no longer running. As I went for 5 hours without insulin, I had a very dangerous low blood sugar emergency.

When I got the notification of the first delay, it said thatb I should still go to the airport at the original time (even though the first announced delay was for 2 1/2 hour) because "(if a plane could be found ) it could go earlier. That false information cause me to spend 6 extra hours at the airport unnecessarily. Again, no anouncements , no explanations, TOTALLY UNNACCEPTIBLE DISDAIN FOR THE CONSUMER.

I confirmed my fight on Friday afternoon 6/17/22. For my plane # and seats for 3 people that departing at 0815. On booking # 4202217. On 6/18/22 At 0300 in the morning JetBlue called. They canceled my flight and put me on hold for more info. I was on hold for 3hrs. Not sure what was going on. So when my kid and grandson woke up. We jumped into the car and drove to Westchester NY Airport for some answers. There was no parking anywhere. The cop told us to park on the grass. We went to talk to a guy behind the deck. I showed him my phone It was still on hold 4 hrs. later. He sent we to JFK AIRPORT we took a uber to JFK. To flight out at 1230 flight #0083 41/2 HOURS LATER . We left JFK at 1250 got to Orlando then circled. For a1 1/2hrs. because they said a STORM (LOOKING OUT THE WINDOW IT WAS SUN SHINE ). We Were low on fuel so we when to JACKSONVILLE FLA. to refuel.2hrs later we returned to ORLANDO FLA. ( WITH NO RAIN ON THE GROUND.) They said half of the planes went to JACKSONVILLE and half went to TAMPA?. A 3:15hr. flight took 6 1/2hrs. Are tickets for DISNEY & DINER were no good to late . PLUS $240. to park on the grass when we got back . FIGHT FROM HELL John Ruggio # [protected] I hope they fix the problems . I like JetBlue and have to go to Tennessee September & Bahamas in February

To Whom it May Concern;

My name is Rosa A. Strano and I am TrueBlue #[protected]. I made a reservation for my son Abraham Matos on 7/15/2022 confirmation YOXCEA this was to attend a family reunion dinner on 7/17/22 from 8:00PM to 10:00PM due to the flight delay this never happen.

I have been a member of Jet Blue and I have few oncoming trips for my husband and myself. I also booked my son Abraham Matos and grandaughter Mia Matos returning on 7/20/2022 Jet Blue

Confirmation: XQAFWM. I am very dissapointed how this happen and the way it was handle there was no announcement to why was the delay . I can understand the concern from Jet Blue of safety when they said that and give other options. This trip I made it on 7/15/2022 and I paid $203.60 for no reason.

I will appreciate your response and attention to this matter.

Sincerely,

Rosa Adela Strano

[protected]@ymail.com

I purchased 5 tickets to Puerto Rico and on the return flight #1990, we were stranded in the airport for nearly 15 hours. First, they said there was a problem with the ventilation system and we had to deplane. They said it would be a quick fix, but it was hours before we got an update. Then we hear that the crew didn't feel well...the whole crew! WTF! We were on that plane! Was it Covid? We never found out. Then they said we'd get a new plane and crew. They kept changing the departure time from 5 pm to 6:30, next 7:30, 7:50, 7:43, then 9 pm. We thought we were leaving at 9 but they hit us again with another message that no one could understand because they were talking about 3:30 in the morning. We'd been at the airport since 2:30 that afternoon! I couldn't believe that they were having us stay there without accommodations, especially people with small children and health issues. One woman said that her diabetes meds were in her checked luggage. She had enough for the day but the bulk of her meds was in her checked luggage...and they didn't bring her the luggage. Another woman had an 8 mo baby and they didn't get her stroller and told her to make do with a wheelchair! Outrageous!

We had to ask for food vouchers and got a measly $20 after all that time! They did not care that families with babies were without formula or diapers! They did not provide blankets or pillows although the airport was cold. People who had carry-on luggage started putting on clothes from their bags to stay warm. They did not care that the stores in the airport were closing, limiting our options for food! A 58-minute wait on the phone for customer service! I finally speak to someone and had to ask for compensation for the travel problems. Then I learn that they issue the travel credit to the traveler, not the person who paid for the tickets! I traveled with children who do not have email addresses. The credit should be to the payee. I used to think Jetblue was my preferred airline but they have disabused me of that idea.