J.Jill / Jill Acquisition
Reviews and Complaints

I had a really bad experience with J.Jill. I bought some stuff online and paid a lot of money for shipping so I could get it before I went on vacation. But guess what? I didn't get it when they said I would. So I sent everything back and then they charged me a late fee on my statement. I called them up and they said they didn't get my return in time for the billing cycle, so the late fee wouldn't go away. Then I got another bill with another late fee! What the heck? I called them again and talked to a guy named David. He said he would take off one late fee if I didn't cancel my account. But I told him I would cancel if they didn't fix it. I think it's illegal to charge people like that. David didn't care though, he just wanted to keep me as a customer. So I paid one late fee and then cancelled my account. I'm not going to let them rip me off like that. I've heard from a lot of my friends that they've had problems with J.Jill too. No wonder they have a bad rating. Be careful if you shop there.

I recently had a terrible experience at the J.Jill store in Dana Park Mesa AZ. The manager, Susan Pulchalski, refused to let me shop and even threatened to call the police on me. All because I have a medical condition that exempts me from wearing a mask.

As a severe asthmatic, I can't wear a mask because it can be life-threatening for me. I explained this to Susan, but she refused to listen and insisted that it was company policy to not allow anyone without a mask to shop in the store. I even offered to show her my medical information and doctor's note, but she still refused to let me shop.

I was the only customer in the store at the time, and both Susan and another employee were standing behind glass and more than 6 feet away from me. I had been shopping for about 15 minutes before Susan even noticed that I wasn't wearing a mask.

I felt discriminated against and refused service because of my medical condition. It was a shocking experience, especially since I have been a loyal J.Jill customer for years. But after this incident, I will never shop there again.

I am considering contacting an attorney to address this discrimination. It's so sad that a store that I once loved and trusted would treat me this way. I hope that J.Jill takes steps to ensure that this never happens to anyone else.

So, I just got my last order from J. Jill before my vacation and let me tell you, I'm pretty bummed out. I'm so sick and tired of having to order multiple sizes just to find something that fits me properly. I mean, what's the deal? J. Jill has been around for ages, so why can't they get their sizing right? I've ordered over 45 items in the last two months and I've had to return almost all of them. The quality of their clothes is also pretty questionable. I mean, who wants to wear sheer blouses in the middle of summer? And don't even get me started on the tops that are either too short or too long. And why do some of their clothes require such ridiculous washing and ironing procedures? It's just not worth it.

And let's talk about the fit of their clothes. The shoulders are always in the wrong place and the armholes are way too low. And what's up with the waist of their pants? It's like they're not even fully sewn in. And don't even get me started on their expensive t-shirts and tops that pill and get tiny holes after just a few washes. It's just not worth the money.

And when you do finally find something that fits and doesn't fall apart after a few washes, they never make it again. It's like they don't even care about their customers. I don't know why I kept trying with J. Jill, but they've finally beaten me down. I guess I'm just not their target customer anymore. It's a shame, really.

I recently made an order on jjill.com since the local store was closed due to the pandemic. However, when I wanted to return some items, I was disappointed to find out that I would have to pay an additional $6.95 for shipping. I tried calling the store multiple times to check for any updates on their reopening, but all I got was an outdated recording that they would be closed until March 27th. This was in April, and I was getting frustrated with the lack of information.

I decided to call their customer service, hoping to get some answers. However, I was told that I would have to sign up for their emails to get any updates on the store's reopening. I found this to be quite inconvenient, as I didn't want to clutter my inbox with unnecessary emails.

To my surprise, other businesses in Texas have already reopened last week (May), but JJill remains closed. I decided to visit the store today to see if there were any signs of reopening. I saw someone go in, but the door was locked. When a woman opened the door, she was very rude and told me that they were not accepting returns. I had a hard time understanding her because her mask was so heavy.

I feel that poorly managed businesses are using the Covid situation as an excuse for their bad business practices. In our local area, we did not have a serious outbreak of the virus, so there is no excuse for the lack of consideration for customers. I can easily spend my money elsewhere, and I intend to do so. JJill has a bad attitude toward their own clientele, and this is not about 'keeping our customers safe.' It's about bad management making excuses.

There are plenty of places to purchase clothing, and for less money. I will not be back to JJill, and judging from other reviews, perhaps it's time for them to keep their doors locked and shut down. It's a shame because I used to enjoy shopping at JJill, but their poor customer service and lack of consideration for their customers have left a bad taste in my mouth.

I've been a JJill shopper for a long time, even before they had stores you could walk into. Back in the 90s and early 2000s, I used to get so excited for each new season of clothing. I loved the rich colors and interesting prints, and I especially loved how their clothes fit my not-exactly-slim shape in a flattering way.

But I have to admit, I've noticed that the quality and aesthetics of JJill's clothing have gone down over the years. And yet, the prices have stayed the same or even increased! It's frustrating to see the colors become muddy and the garments become shapeless and unflattering.

I read some of the other reviews and I have to agree - I still wear some of the garments I bought from JJill back in the day. I have a beautiful teal silk blouse, a deep fig corduroy button-up tunic, and several lightweight pure merino wool sweaters that I absolutely adore.

But unfortunately, I've had some bad experiences with JJill's newer clothing. Last winter, I bought two colors of the same sweater that fit well, but after washing them according to the label directions, they shrunk just enough in the bust area to make them unwearable. I didn't bother trying to return them because I was afraid it would be a hassle.

It seems like there's rayon in most of the sweaters now, and that material tends to shrink when washed. I'm honestly afraid to buy a JJill sweater these days.

I was really looking forward to the September collection, but when the catalog arrived today, I didn't find a single thing I wanted to buy. So I went online to see if there were any other offerings that would appeal to me. But to my disappointment, I couldn't find anything. Not a single thing!

Just because we're mature doesn't mean we want shapeless, bland clothing. How about some tailoring, JJill? Please, get your mojo back before it's too late!

I've been a fan of J.Jill for a long time, but I gotta say, this year's changes have been a real bummer. They've gone and changed up the styles, fabrics, and silhouettes that I've come to love and rely on. The collections that have come out in the past few months have been a real letdown, and I haven't seen anything that I want to buy. They used to have these great long cardigans, maxi dresses that looked clean and classic, and tops made from nice cottons and blends. But now? It's all cheap, thin poly fabrics and fussy styles with bell sleeves, cut-out sleeves, ruffles, ties, and all sorts of other embellishments that just look silly on someone my age. And don't even get me started on the sizing - the tees are running super small, especially in the arms. If they keep this up, I'm gonna have to find another store to shop at. Come on, J.Jill, please bring back some of the classic styles that you used to sell for years and years. If you want to attract younger customers, that's fine, but don't forget about your loyal base. I'm really disappointed in J.Jill this year.

BUT WAIT! I just saw the new September collection, and it's a HUGE improvement! The colors are better, and they've brought back a lot of the more traditional cuts that I love. The new styles are flattering and not too edgy or weird. I walked out with the biggest haul I've had in months - great new pants, a classic faux suede jacket, classic sweaters in vibrant colors, and a really nice blouse. I'm so happy with the September collection, and if they keep this up, I'll definitely be sticking with J.Jill.

J.Jill used to be my favorite store back in the day. They had the most beautiful and unique clothing that you couldn't find anywhere else. I still have a black leather jacket and a gorgeous heavy black cotton cardigan with the most beautiful and unique embroidery from those days, hoping I'll be able to wear them again someday. But then, something happened, and JJill seemed to lose its way. The styles became drab and frumpy, and that's what I see a lot in reviews. I ordered once several years ago, and the quality control and sizing were so bad that I never ordered again.

But then, a few weeks ago, I saw the most beautiful clothes pop up on my Facebook feed. It was JJill's new coral line. I couldn't figure out what size to order from the catalog, so I made the three-hour round trip to the nearest store. And let me tell you, it was like the old days! I found so many styles in the store that I wanted to try on, and everything coordinated with everything else. I left with three beautiful outfits, but it's a good thing I went to the store because I wound up with everything from a size small petite (their tops are VOLUMINOUS) to a 14 (pants that I wanted to wear to church without looking like leggings)! Fortunately, I had a salesperson who was able to think outside the box with sizing.

I also love that the catalog seems to offer nearly everything in tall size. That's a big plus for me, and I'm sure for many others as well. However, I can't give 5 stars because the sizing needs to be more consistent. But overall, I hope JJill is on the right track again. I haven't washed anything yet, though, and I'm a little nervous after reading some of the reviews. I'll update after a few washings.

In conclusion, JJill has come a long way from where it was a few years ago. The new coral line is absolutely stunning, and the store has a lot of beautiful styles that are worth trying on. However, the sizing needs to be more consistent, and the quality control needs to be improved. But if you're willing to take a chance, you might just find something that you'll love.

So, I gotta tell ya, I got some mixed feelings about JJill. My friend, bless her heart, keeps buying me gift cards from this place, but I gotta be honest, I'm not really feelin' it. I mean, I'm 75 years old, but that doesn't mean I wanna dress like a grandma, ya know what I mean?

Anyway, the first gift card I got was for $75, and I tried to find something I liked, but everything just looked so frumpy and old-fashioned. I ended up gettin' this tunic shirt that didn't fit me right at all. I mean, I appreciate the thought and all, but it was just a waste of money.

Then my friend gave me another gift card two years ago, and I still haven't used it. And now I got one for $100, but when I tried to use it to buy a gift card for my friend's birthday, they told me no way, Jose. I don't get it, why can't I use my gift card to buy another gift card? It just seems like a silly rule to me.

So now I'm stuck with $175 in gift cards that I don't really want or need. I don't wanna hurt my friend's feelings, but I think I gotta tell her that JJill just ain't my style. It's a shame, 'cause I really do appreciate her generosity, but I just can't find anything I like there.

BUT, I gotta give credit where credit is due. After I posted my original review, JJill's customer service reached out to me and actually let me use my gift cards to buy more gift cards. I mean, it seems like a no-brainer to me, but hey, I'm just a simple old lady. Anyway, I appreciate the gesture, and it definitely improves my opinion of JJill. Maybe I'll find something I like after all.

I've been shopping at J Jill for a long time now and I've always been satisfied with their products and services. However, my recent experience with their credit card department has left me disappointed and frustrated.

In December 2019, I placed a web order using my J Jill credit card for $118.04. The bill was due on February 2, 2020, but due to my cancer treatment exhaustion, I paid it two days late on February 4. On February 9, I received an email stating that my credit card statement was available with a balance of $29.60 due on March 3, 2020. The email did not mention anything about a late fee, and I did not receive any mail regarding this matter.

To my surprise, on March 11, I received another email from J Jill stating that I now owe $58.60. I immediately called their customer service number and was transferred to the credit card department. I asked the representative why I was being charged $58.60, and he informed me that it was for two late fees - one for $27.60 and the other for $29.00. I was shocked that I was being charged such a high amount for being just two days late on my original bill.

I told the representative that I wanted to cancel my account, but he offered to waive the late fee if I agreed to keep the account open. I reluctantly agreed, but then he informed me that I still owed $30.40 for the second late fee on the original late fee that was now waived. I found this to be ridiculous and told him again that I wanted to cancel my card. He responded in a terse manner, saying that I had agreed to keep the account open if he waived the late fee, and now I was going back on my word.

In the end, I confirmed that I wanted to cancel my card, and he cancelled it for me. I was disappointed that J Jill lost a long-time customer over a small amount of money, and I felt compelled to leave a poor 1-star review. I believe that this experience has damaged J Jill's reputation and future business, and I will not recommend them on social media or to my friends.

In conclusion, J Jill's credit card department needs to improve their communication and customer service skills. I hope that they will take this feedback seriously and make the necessary changes to prevent this from happening to other customers in the future.

J. Jill is a clothing brand that claims to cater to everyone, but in reality, their sizing is ridiculous. For instance, their petite size extra small top usually has a bust measurement of 40-45! Who ever heard of that? The tops are so huge with the cheapest material they can squeak by with, mostly A-line in shape, and they add side slits to boot! Just because people are getting larger, a small should still be a SMALL. If you have a 34" bust, a sweater or shirt should be 36-37" WITH SHAPING AND DARTS FOR A NICE LINE. No, their small is sometimes 46" in the bust! A normal-sized person who has worked out and eaten right all their life has NO chance of finding even a T-shirt to fit. They are HUGE! It is very frustrating.

The fabric is a cheap mix of all kinds of materials to make it the cheapest for them. It fades, shrinks, and/or stretches out. There is NO facing around necks or armholes or at the bottom of their tops. The pants pull on so they don't have to use a real zipper (which costs more), yet they charge way too much for their clothes. I used to love J. Jill, but for the last 6 years or so, the tops keep getting larger for the same size. I wear a small tall. The sleeves are ALWAYS too short, and the people who wear regular smalls buy up all the tall long-sleeved tops for the extra length of the sleeves, so they sell out of small talls quickly because others who are NOT tall buy them for the sleeve length! It is ridiculous.

Pants are now ankle-length and come above the ankle so that in the winter, your booties don't even come up to the bottom of the pants, and there is a gap. The pants and jeans should be normal length for at least winter time to be warm. There are NO MORE 34" length pants... They are so cheap they even try to save on material at the bottom of the pants and instead keep adding it to the voluminous tops as they get bigger and bigger. I closed my account and feel cheated and lied to about how they cater to everybody because they don't. Beautiful colors of spring and summer draw you in, and then you get cheated. I just don't get it!

I bought the clothes in J.Jill store Tysons Mall in Virginia. When I bought the clothes there, the store clerk input the wrong address. My correct address is 7908 Inverton Rd APT 103, Annandale VA 22003, Not 7948 Inverton attached below. So, I received the bill after due date. I Paid the bill without the late charge. And then I got the bill about another late charge again. I requested the correct address to customer service today. That is not my fault.

[protected] order J Jill

J Jill site showed pkg shipped between UPS and USPS. Customer service rep, Caroline and Oscar, indicate package was in New York on 8.28 but J JILL OFFICIAL SITE showed pkg was in Honolulu in 8.24.23 with USPS. My suspicion is the tracking is incorrect… And my issue is customer service is unconcerned and merely states the package is lost. J Jill is not interested in making an inquiry with USPS in Hawaii regarding the status of the package when they have a tracking number. This is very poor customer service. My shipping address is a post office box and the final shipper must be USPS. This pkg is probably delayed due to Hawaii USPS and the Labor Day holiday. J JILL customer service provides no assistance re a delayed pkg. The J Jill order site does not match UPS and USPS isn’t even updated. JJILL doesn’t care …isn’t interested. Oscar was polite but Caroline was not helpful.

I really enjoy shopping at JJill for their clothes. However, I prefer to try on clothes before I make a purchase, so I don't order online. When I visit the store, I have noticed that the salespeople can be quite pushy about signing up for the JJill card and other promotions. Even after I decline, they continue to talk about it. It can be quite frustrating.

Recently, I had an experience where the salesperson at the register was particularly aggressive about signing me up for the JJill card. I politely declined, but she continued to talk about it. I became frustrated and told her that she was being rude by not listening to my first "no thank you." She explained that she just wanted to inform customers of the "many benefits" of the card, but I was already annoyed. I regret that I snapped at her, but I don't think it's fair for salespeople to be so pushy.

Unfortunately, this isn't the first time I've had this experience at JJill. I've noticed that the salespeople at the Cherry Creek and The Meadows malls can be quite aggressive as well. It's a shame because I really like the clothes, but I don't want to deal with the pushy salespeople. Now, I will also avoid the store at Aspen Grove.

Overall, I'm disappointed that I will likely avoid JJill altogether because of this issue. I wish the salespeople would be more respectful of customers' decisions and not be so pushy. It's not a pleasant retail experience when I feel like I'm being pressured into something I don't want.

I'm an avid online shopper and like most people, I don't like paying for shipping. Some retailers charge a fee if you don't meet a certain amount, but the best ones offer free shipping no matter what. However, J. Jill has a different approach that I find quite interesting, and not in a good way.

I recently discovered that the more you spend at J. Jill, the more you are charged for shipping. This seems like a punitive concept to me, and I'm not a fan. I decided to call their customer service to express my opinion, but unfortunately, I was told that nothing could be done except to bring my concerns to the marketing department. I was disappointed that they didn't seem to care about my feedback.

As a result, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. I don't want to support a company that doesn't value its customers' opinions or provide good customer service.

Instead, I'll be sticking with retailers like Bloomingdales, Ralph Lauren, LLBean, and Nordstrom. These merchants really understand the importance of customer service and make sure that their customers are happy with their purchases. I don't think J. Jill is worth the hassle or the extra shipping fees.

Overall, I was disappointed with my experience with J. Jill and won't be shopping there again. I hope they take their customers' feedback seriously and make some changes to their shipping policy in the future.

J.Jill is a store that sells clothing and accessories for women. Some people have said that the quality of the merchandise is not very good, and that the shipping is slow compared to other stores. But the real problem is when you need to return something. They say it takes 3 to 4 weeks to process the return, which is way too long. When you call customer service, they don't really help you. Other credit card companies are better because they let you open an inquiry and they contact the store for you. They also credit your account right away. But with J.Jill, you have to wait for weeks and you still have to pay your credit card bill. This is not fair. I am going to cancel my J.Jill credit card and use a different one if I ever shop there again.

I ain't too happy with the new stuff J.Jill's got going on. They done changed up the colors and styles, and I ain't feeling it. They got a lot of black, brown, dark green, and white for the summer, but that ain't gonna work down here in Texas. It's too dang hot for all them dark colors. And they done got rid of them linen pants I loved so much. Now they got all these other styles that don't fit right. I reckon they tryna appeal to them young folks, but they need to remember us older customers too. Keep some of them old styles and mix in some of them new ones. I ain't bought but two tops and no pants from them this summer, and that ain't normal for me. I usually buy a whole lot more. I reckon I'll just save my money for now.

I recently had a terrible experience with J.Jill.com and I just had to share it with everyone. I purchased a dress from their website and it was nothing like what was advertised. To make matters worse, I had to pay a hefty sum in tax because I don't live in the USA.

But that's not the worst part. Since then, J.Jill.com has been bombarding me with emails on a daily basis. I've tried to unsubscribe multiple times, but they just won't listen. They completely ignore my requests and even the simple unsubscribe link in their emails.

It's frustrating because I use Gmail and there's no way to block these cowboys - or should I say cowgirls. It's like they don't understand the meaning of the word unsubscribe.

I strongly advise against purchasing anything from J.Jill.com. Save your money and go to a physical store instead. Online sales pitches can be a nightmare, especially when dealing with companies like J.Jill.com.

I gotta say, I got two of the most amazing cotton tunics from JJill.com. One of them was this stunning turquoise color that I wore so much, it's practically falling apart. So, naturally, I was excited to order a black turtleneck tunic. But boy, was I in for a surprise. I guess I wasn't paying attention when I ordered it, because the stretchy fabric was not my jam. And to make matters worse, the petite large size I ordered was like a sausage casing on me. Not a good look, let me tell you.

But that's not even the worst part. When the package arrived, it was in terrible shape. Like, did they run it over with a truck or something? And to top it off, there was this black and white shirt in there that I didn't even order. Like, what am I supposed to do with that? I tried to write a review online like they asked me to, but my account wouldn't let me in. And I know for a fact that I have all my passwords written down, so it's not my fault. That's on them.

So now I gotta go to one of their stores and deal with all those bright, flashy colors assaulting my senses just to make sure I can return this stuff and get my money back. And get this, they said it'll take "two billing cycles" to get my refund. Like, what even is that? I'm never shopping here again. Like, ever.

I recently made a purchase of $300 worth of clothing from J. Jill's website and it was my first time shopping with them. I was pleased with most of the items, but unfortunately, I had to return two of them to the nearest store in Hillsboro, OR. However, the experience of returning the items was quite unpleasant and embarrassing.

The sales associate who assisted me was very loud and announced my personal information, including my name, address, phone number, and email, to the entire store. I felt like my privacy was being violated and it was a humiliating experience. To make matters worse, the sales associate insisted on seeing my driver's license and even called corporate to verify my information. I recently went through a divorce and had a legal name change, which I had all the necessary paperwork for, including my driver's license. However, the sales associate forced me to explain my situation in front of other customers, which made me feel uncomfortable and embarrassed.

To add insult to injury, the sales associate made a mistake and charged me instead of crediting me for the returned items. I had to wait there, feeling like I had done something wrong, while she had to get another person to fix her error. The whole experience was unpleasant and left a bad taste in my mouth.

Overall, I don't think I will be shopping at J. Jill again. The experience of returning items to their store was offensive and humiliating. I hope they can improve their customer service and make sure that their customers feel respected and valued.

Back in the 90s, I was a big fan of J. Jill. Their clothes were always so artsy and high-quality, and they fit me like a glove. I still have a skirt and a cashmere sweater from that time, and they both look like they've hardly been worn. But recently, I've been on the hunt for some decent petite clothing, so I decided to give J. Jill another try. And let me tell you, I was sorely disappointed.

Like so much other clothing these days, the stuff at J. Jill is just plain crap. I mean, I've never had a piece of clothing go bad after just one washing before. But that's exactly what happened with the shirt I got from their Wherever collection. The inside material is white, while the outside is a pattern on black. But when I washed it, the white from the underside bled through onto the front, so now the shirt is covered in something like lint, and it looks like it's been washed 50 times. Not a good look.

I do have one other shell from J. Jill that seems fine, but you really have to be careful there. And don't even get me started on their pricing. The original price of the shirt I got was $59, but then they marked it down. And let me tell you, those marked-down prices are always fake. That shirt is probably only worth $12, if that.

It's a shame, really. I used to love J. Jill, but now I wouldn't recommend them to anyone. If you're looking for high-quality clothing that will last, you're better off shopping somewhere else.

J.Jill's been around for a while now, and I gotta say, I'm not too impressed with their stuff. I've bought a few things from them over the years, but everything I've gotten since 2000 has been a total bust. The clothes fall apart way too fast, especially anything that's knit. I mean, come on, I'm not exactly washing my clothes with rocks and sandpaper here. And don't even get me started on their prices. They're way too high for what you get, and their shipping and handling fees are just ridiculous.

But the worst part? Their return policy. You can only return something if it's "unworn, unwashed, and still has the tags attached." Like, how am I supposed to know if I like something if I can't even wear it or wash it? And forget about returning anything that falls apart after a few washes. They won't take it back.

I remember back in the 90s, J.Jill had some really nice stuff. Beautiful embroidered blouses, soft velvet pieces, and cute homegoods. But now? It's like they're stuck in a rut. They've got like sixty cardigans that all look the same, ugly prints, and t-shirts that just disintegrate after a few wears.

I don't know how they're still in business, to be honest. Maybe they're just relying on their name recognition or something. But if they don't step up their game soon, I don't think they're gonna be around much longer.

J Jill has been going down hill overall. Their clothing quality is has been consistently on a decline. Their buyers keep missing the mark. Their stores don't stock what they used to stock: size and variety-wise. It's a real shame because I used to love shopping at J.Jill.

Shipping is also a real issue. I recently ordered 4 items and had to pay $17 for shipping. And to top it off, it took 7-10 days for my items to arrive. What a joke!

The "New Talent" in stores don't know me, they've taken away many of the sales staff that knew me, and that were close to my age, replacing with younger people that don't even want to wear J Jill clothing. It's frustrating to have to explain my needs and wants to someone who doesn't even understand the brand.

Their new website is also a disaster. It's slow to respond and doesn't allow for multiple promo codes at checkout. They used to allow for it, but now it's a take away. I would love to speak with whomever authorized this horrible experience to launch.

Overall, it's a real shame to see J.Jill go downhill like this. Maybe they should have asked some of their customers about their needs before making all of these changes. I used to be a loyal customer, but now I'm saying bye bye to J.Jill.

on 8/24/2022 i purchased a shirt from JJILL. On 8/29/2022 my daughter was diagnosed with Leukemia. I went to the West County Missouri store 4 days after the 90 day return policy to return the shirt but the manager was not helpful and somewhat disrespectful. They gave me no options not even store credit. I feel there was no compassion or understanding of what my family is going through.

The associate at the Paramus Park New Jersey J.Jill store was very rude to me. She judged me immediately and followed me around store until I left. I felt helpless to compliant to anyone and was intimidated by her. In general, I feel that women at the Paramus Park Store in New Jersey, tend to make you feel like you are intruding by entering the store, that is always been my experience. Every time I would pick up an item she would take it off my hands and her whole agenda was to nudge me out of the store. I had been cleaning earlier and was wearing my weekend sweat pants with some sandals, either she didn't think I had money or she was prejudice as I am an indian female. Its amazing that all your clothes are made in India and yet you sale associate is prejudice against indians.

I took out a loan to pay off my credit card. Apparently the check was not received. I called and spoke to a representative who basically said the check has been received but not processed. during this time I was charged late fees, etc... Long story short, they have me "under investigation" when my bank has proof the check has been paid. I have not received a phone call or anything confirming that it has been paid. This is complete disregard and incompetency. If you know I am stressed wondering where this check has gone, and you know you have found it, why would you not contact me? You have lost me as a customer, and I'm sure many others too.

My name is Joanne Marsh. My j.jill account number is [protected].

I started to put my bills on line 2 or 3 months ago. My last two payments paid to you were paid on line and were received by you before their due dates.

On 10/19/2021, I received my j.jill bill due on 11/3/2021. It showed a balance due of $121.08. I called j.jill immediately. I was told the amount due that day was $62.74 and that the amount due 10/3/2021 was not received until 10/11/2021. My bank statement showed that the payment in the amount of
$58.34 was posted (paid) on 10/4/2021 when it was suppose to be posted on the due date of 10/3/2021.

I went to my bank, ES&L and talked to them about what was going on.
I was told that for an amount due to a store, like yours, they actually mailed a check for payment and it takes 10 days to get there!
I was never given this information, in addition to, I did not have a problem with you receiving the past two payments that were paid on time and on line.

I asked to talk to a supervisor and I spoke with a Jerrica. She said that they would not credit me for the late fee or interest charge since payment of $58.34 was not received until 10/11/2021.
I tried to explain the above circumstances and she told me it does not matter. They would not remove the charges.
She said that they do this as a courtesy every 18 months, depending on the circumstances. She said that they already issued a late fee and interest credit back in April. I explained that we moved states...from Dayton, Ohio, to Rochester, New York in April, 2021.
We had our mail forwarded in ample time but did not receive your statement until after the due date. We paid it immediately.

I think that it is unfair not to make an exception in light of the fact that we moved in April and now I started to pay my bills on line, and I was never informed that the bank actually has to mail you a check, especially since my bank statement showed that the payment was posted on 10/4/2021, that you refuse to credit my account the $29 late fee and $2 interest charge!

In order to stop the interest from accruing on the amount not due until 11/3/2021, I paid $63.39 over the telephone by debit card on 10/20/2021.
The only amount that I should have had to pay by 11/03/2021, was $31.74.

I fully expect that you will credit my account for $31; the $29 late fee and $2 interest fee, which will be reflected on my next statement.
If this amount is not credited to my account, I will be cancelling my j.jill credit account.

The supervisor that I spoke with, Jerrica, was not very cordial and for a customer representative, and was actually rude at times.
The next person I spoke with, Jannette was very kind and helpful.

I have been a j.jill shopper for many years and I would appreciate your immediate attention to this matter.

If you have any questions or you require additional in formation, please feel free to call me at [protected]

Thank you, Joanne Marsh

I have a customer at Jjill for many years. However, the quality of the fabric being used has declined in the past couple of years, while the costs have increased. I find that I can only wear pants once and they bag out in the knees and/or the seams pucker. The fabric used in jeans is not even close to denim quality - very thin. In addition, the styles have become frumpy and way too boxy looking.

Dear JJill,

I am a loyal fan of yours who buys every time I travel to the USA twice a year and have introduced my mother to you, who lives in the USA.

I often want to browse your items so my mom can ship them to me or suggest items for her to wear. Your website blocks me from viewing anything as I live in England.

Surely you could allow international customers to view your page as most people these days travel or have family in the US that could facilitate the order and for pure fact that I could recommend items to friends and family.

With kind regards,
Vanessa

I live in the United Kingdom...the UK is a member of the EUROPEAN UNION and NOT OF THE EUROPEAN ECONOMIC AREA. It will be in the EUROPEAN UNION until at least March 2019. I am a long term and loyal customer of yours yet thanks to your inability to understand I am now blocked from even looking at your website. This is disgusting...Brexit is not a done deal and I can order from all other US companies provided I have a credit card and pay shipping and customs. I have posted this on your Facebook page and would suggest that you check the information above by reading a newspaper.
Your comments please

[protected]@gmail.com

I will be visiting the US at some stage later this year and unless I get a reply from you will boycot your stores and spend my money with Eileen Fisher, J Crew etc

I ordered a sweater and needed to exchange it for a different size. Had to pay to send it back for the exchange. I totally agree with charging to return and not keep an item but with the way clothes are made today fit is a guessing game.
There was no consession what so ever with customer service. If I didn't like the sweater so much I would have sent it back with no exchange.
That's the last time I will order from this company.
Poor policy and bad customer service!