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J.Jill / Jill Acquisition Customer Service Phone, Email, Contacts

J.Jill / Jill Acquisition
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J.Jill / Jill Acquisition Complaints 34

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4:07 am EDT

J.Jill / Jill Acquisition Rude behaviour

I think this company is just in need of good employees. The ones they have are very rude and not taught to talk to customers.
I thought they were there to help me with my problem, but what I encountered had made me think that I must stop dealing with them.
I really adore their clothes, but when I got a dress that was smaller, I called their customer service to find out what I should do next. They talked to me like a was a garbage, was arrogant and obnoxious to me. FOR NO REASON. I asked what happened, who told them they can talk to me this way?
I was answered: if you don't like something, you can always leave a complaint.
And hung up on me. Maybe this woman was in a bad mood, but why would I care? I felt the same and I called them without any purpose to feel much worse.
Needless to say, I was nice when asking my questions, you can check the records (October 17th, approx. 5:20 pm).
As I said, I wasn't helped and my problem hasn't resolved yet.
Shame on you for hiring unprofessional employees.

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4:49 pm EDT

J.Jill / Jill Acquisition credit card charges

I had made a purchase in May for $35 that I either never received or lost the bill. I was charged $31 as a late fee which I called to request a reduction/waive due to my long standing account and timely payments as well as very high credit rating. I was told no. I closed the account and paid for the purchase but not the charges. The charges continued to be billed, I called looking for a "truce" but was now told the charges could have been waived before but not now that the account was closed. In frustration I paid the the $31 charges due Aug3, 2017 on July 21, 2017. Now it is Aug 21 and I have a new charge of $2 I am being told it is a finance charge, but there was no purchase. The customer service people all sweetly say they understand my frustration but then speak double talk of charges. They said I could give them bank info to pay this. No thankyou. I will not give you access to my accounts. GOOD RIDDANCE JJILL...YOUR BANKING COMPANY JUST LOST YOU A GOOD CUSTOMER. COMENITY BANK SHOULD BE FINED FOR POOR BANKING PRACTICES.

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2:31 pm EDT

J.Jill / Jill Acquisition late shipping, not as advertised

On July 31, I bought a dress online from J Jill, although I rarely wear dresses. It was for a special occasion, the memorial service for my mom who recently passed away. They stated "shipping and handling" would take 3-5 days, and I paid an extra $12 for "2-day shipping" in order to get it on time. Today is August 7, SEVEN days after I ordered, and when I contact them for an explanation, customer service briefly apologizes and says "it should ship soon." They also say that "2-day shipping" means 2-5 days. No guarantee that I will receive it by Aug. 9.

THEN I thought I'd go to Plan B and see if they had a nearby store where I could buy the dress. Their website claimed they had a store at a mall near me, so I went over there only to find the J Jill under construction -- due to open sometime in Fall 2017!

Meanwhile, my computer is plastered with their ads, including numerous ads for the very dress I bought from them! Cannot believe it! This company is bogus. I won't (try to) buy from again, and console myself with the thought that the dress was probably not something I wanted anyway.

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6:38 am EDT
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J.Jill / Jill Acquisition late charge

I mailed in my payment 5 days before it was due. I have done that in the past with no problem. My bill was for $27.00 and J.Jill billed me a late charge of $29.00 the following month. When I spoke with customer relations they denied they had received it on time. I have been a customer of J. Jill for over 15 years and have never had a late payment with them or any other business.
I was not satisfied with customer service so I told them I was going to close my account. They said go ahead... So, I did. I find their attitude amazing since retail stores are dying across America. You think they would want to keep their customers happy.

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david davidsonshine
US
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Oct 21, 2017 7:40 am EDT

I had the same situation occur and it was after my first time using the store card that I opened to have the discount, this does not seem to be a winning retail strategy, some Wharton business school graduate could help them a lot.

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9:51 am EDT
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J.Jill / Jill Acquisition nuisance communication

Since purchasing a dress from J.Jill in 2016, this company has pestered me continually with nuisance emails on a daily basis.

I live in London United Kingdom, not the USA. The Tax charges for the item of clothing was most off putting and the clothing itself - not worth the hassle.

But it is impossible to unsubscribe from these spam nuisance emails.

I am finding this very annoying.

Because I am with gmail I cannot block the sender.

Of course I have tried clicking on the so called unsubscribe link - which does not work and I have tried to contact J.Jill customer services on a number of occasions to ask them to remove my email address from their database.

This is simply refuse to do.

I am therefore making a complaint regarding their poor customer service and I would not recommend this company to anybody in the future.

Yours sincerely

Jacqueline Cole

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Update by guthlac
Jun 12, 2017 4:25 am EDT

j.jill refuse to unsubscribe my address from their database despite assurances to the contrary (see below).
I have been inundated with daily spam nuisance emails from j.jill for more than 365 days since purchasing one dress in 2016.
I would not buy another item of clothing from j.jill.

I live in London UK

I have written to j.jill many times and most recently yesterday to ask them politely to remove my email address from their database.
All I get is an email reply similar to the one copied here - and the emails keep coming.

They never unsubscribe me from their list and neither does the unsubscribe link appear to be effective from any of their nuisance emails.

I have had enough.

I am not going to change my email address.

Google mail does not block spam .

See below for their fatuous reply.

Yours sincerely

Jacqueline C
Hello Jacqueline,

Thank you for contacting J.Jill.

Per your request, we unsubscribed your email address from our mailing list. Please note: You may continue to receive J.Jill emails while our system is processing your request. We apologize for any inconvenience.

We hope that this information has been helpful to you. If we may be of further assistance, please contact us via email at customerservice@jjill.com or by calling [protected], 7:00 a.m. to 11:00 p.m. EST, seven days a week.

Sincerely,

Sierra B
Your friend at J. Jill Customer Service
www.jjill.com

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6:03 am EST

J.Jill / Jill Acquisition quality of product/customer service/returns

Placed an order in early december. Returned item... Mailed on december 14, using the return label provided. Item didn't reach their facility until nearly 3 weeks later and return processed after a month that it was sent back. The shipping fee is not credited back as it appears you, the customer is charged with shipping the return. Also the amount credited back was not correct.
Avoid ordering from this store! There are plenty of other good and decent merchants with better products that handle returns more efficiently. Buyers: definitely beware.

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guthlac
LONDON, GB
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Jun 11, 2017 4:34 pm EDT
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completely agree with you

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8:26 am EST
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J.Jill / Jill Acquisition payments thru comenity bank

I pay my wife's J Jill bill. I have had dealings with their payment company on several occasions. Comenity Bank is rude, not up to date. Let me explain, I pay the bill when my reminder tells me it is due. They use two factor authentication which is a good thing; however, the text message takes hours to receive. It should be immediate, this is Nov 14, 2016.
Comenity Bank does not allow you to automatically pay your account balance by bank draft or credit card. Even my $40 at month local water utility can do this.
And don't even think about calling this bank's customer service (or disservice). They are rude, short, not at all friendly. Naturally this reflects on J Jill since they are their agent.

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8:43 am EDT

J.Jill / Jill Acquisition shipping and handling charges and return policy

J Jill has added a ridiculous $19.95 shipping and handling fee. It has been so long since I have been charged S&H by ANY medium to large size company that I literally did not notice it until I saw my bill. They add an extra $8 to $15 for expedited shipping, yet although my order wasn't received in time they refused to credit any of the shipping. J Jill - get real - get rid of the S&H charges.

J Jill has also changed their refund policy without notifying customers - so if you have shopped with J JIll for over 15 years (approx) as I have - you will have a big shock if you try to return something after 90 days. Additionally, they will not accept quality issue returns. I washed a pair of pants on gentle cycle (label said machine wash, I happen to use gentle), and the hem came out. I returned them for an exchange and they sent mine back to me with a rude letter saying I could not return worn items.

Finally, they keep changing the fabric of the Wearever line - so it's not the same from year to year, and the quality just keeps declining. The pants now weigh a ton, so packing them for travel is a nightmare. And they have a big seam which protrudes right at your tummy. Even reducing the size of the seam would make a big difference. The pants actually look better than the last couple of years model other than the seam - until you wash a few times and they get "shiny".

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Sandra Ciarmella
US
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Sep 26, 2019 7:28 pm EDT

I have noticed that Jjill stores hate when you return an item. Ridiculous! If you went into a store and ordered shipping was free. Since the first of the year they now charge for shipping. There merchandise is pricey and can't figure out why!

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7:28 pm EST

J.Jill / Jill Acquisition high/unreasonable shipping charges

I am a frequent online shopper and like most, don't care to pay for shipping. While some retailers do charge for shipping when the total spent falls under a certain amt., the best ones simply offer free shipping, period. Well, then there's J.Jill...which has an interesting and punitive concept regarding shipping charges... I've discovered that the more you spend at J.Jill the more you are charged for shipping. I called them to express my opinion but was told by a supervisor that nothing could be done except to bring my concerns to the marketing department. So, I promptly emptied my cart of over $250 worth of merchandise and asked to be removed from their mailing list. They need to realize that consumers have choices and there are much better options out there. When shopping online I'll stick w/Bloomingdale's, RL, LLBean, Eddie Bauer and Nordstroms from now on. Each one of these merchants really understands customer service. I'm sorry to say J.Jill just isn't worth it.

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9:36 am EST

J.Jill / Jill Acquisition overpriced clothes

Clothes they sell are overpriced. Everything I've purchased from them has fallen apart rapidly. Their prices are obscene, their shipping fees are extremely high, and their return policy is pretty much nonexistent! Yes, you actually can return the items if you don't like them, but the items must be unworn and unwashed. Otherwise they will not accept anything back. This company used to have great quality clothes in the past, but things changed and just take a look at their clothing now. Clothes they sell are extremely ugly and disgusting. Don't waste your money and time dealing with J.Jill.

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Former J Jill shopper
US
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Jan 24, 2016 7:37 am EST

I agree about the quality of their clothing -- it has gone downhill while their pricing is outrageous. When something is on "sale" it is still way overpriced. WOW, your low-quality $150 blouse is now marked down to $89! Ridiculous. I do disagree with your comment about returns, though. Last winter I bought a puffer coat, and (true to their declining quality) the stuffing started coming out., and yes, I had worn it. I had my receipt, took it to the store, and showed them the problem. They returned it with no questions asked. I, and many other people who used to love J Jill are now shopping elsewhere.

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6:59 pm EDT
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J.Jill / Jill Acquisition manager karen treated in a very descriminative way

My experience with manager Karen at store # 3049 was just horrible. She describi ated against me because I was a foreigner. I was treated in a very discriminative way. I been a customer of jjill for many years. However a after my experience today I am never going back there. Manager is very racist. Horrible experience

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Matimbo
US
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Oct 01, 2015 8:00 pm EDT
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Ordered petite medium, dress was very large, immense. Paid $17+ shipping/handling to receive then $7+ to send back. Out $25 have nothing... Do not order clothing from this company.

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3:29 pm EDT
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J.Jill / Jill Acquisition payment options

To Whom It May Concern,
I am a long time customer of jjill, and now am very frustrated. I have attempted to pay my bill today, and found out that to pay my bill directly by phone will cost me a fee of $15!?... Outrageous. If I wanted instead to pay online by credit card, I have to go first through a lengthy process of opening an account and providing information through FIVE security questions, more than any other place requires, and more personal information than I am comfortable providing, so this became a prohibitive payment method as well. Why are they making paying my bill so costly and difficult? Further, for being two weeks late with my payment I am now charged a $25 late fee + "finance charges", which is exorbitant and excessive. I am paying in full by check this time (the only method that won't cost me extra), and the final time. I will never again use the jjill credit card. I feel I've been scammed and taken advantage of by my favorite store, which is very disappointing and unfortunate.

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5:20 pm EST
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J.Jill / Jill Acquisition the customer is never right

I am a J Jill cardholder and have shopped there for years. I went online to order three items. They are currently running a 20% discount for all shoppers and a holidays savings event (for select customers, apparently) that gives, as relevant to this issue, $30 off a purchase of $150 or more. My total online included shipping. From past experience, I knew that if I called my local store with the order, I could avoid the shipping charges. I called the store and the manager took my order. She told me the total after she placed the order. I knew what the total should have been, so I asked why she hadn't given me the $30 off and she said "you didn't tell me about it." She told me the order would have to go through and I would have to go into the store to resolve this. I proceeded to explain to her that the usual custom in ordering anything either on the phone or online is for the customer to know the total before the order is placed. She seemed "shocked" at that notion. If I had been told that it was too difficult for her to input a 6 digit discount code (something I had done online without breaking a sweat) to get the $30 off promotion, I would not have continued with the purchase. I hung up and immediately responded to the flurry of "order confirmation" emails from J Jill that I wanted to cancel the order. Several minutes later, the crack salesperson called me back and said she would cancel the order (apparently waking up to the fact that she was going to lose one of her better customers). I said great and hung up to call customer service myself to make sure she was, in fact, cancelling the order. Customer service said it hadn't been cancelled and tried to defend her. I honestly have no idea whether the order has been cancelled. What I do know, however, is that a J Jill card being cut in two makes a particularly satisfying sound.

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Unhapicustomer
Williamsville, US
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Nov 22, 2013 8:10 am EST

Very poor customer service! Customer is laughed at on the phone! And watch your credit cards! They charge, refund, and charge again without the customers knowledge! When you try to speak with Sandy (the supervisor) she's mysteriously away from her desk!
Shop somewhere else!

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Aspen chew
Manassas, US
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Aug 23, 2012 7:39 am EDT

Its does let you know on the web and in store when it's final sale. Not too hard

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3:05 pm EDT
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J.Jill / Jill Acquisition bad service

I had my J Jill card for at least 4 years and never missed a payment. Last month, I accidentally forgot to schedule a payment with my online banking to make a payment. Before I received the automated calls regarding an overdue bill on 9/3, I had actually already scheduled a payment with my online banking account to make a payment on 9/2 and estimated it should be there 9/4 or 9/5.

I was not home on 9/3 when the automated service called my house. My husband picked up the phone. All you had to do is verfied it is me and give my zip code and my account balance information is released. I got another automated call today asking me to verfied my zip code and my balance was released. I called to complain that I don't think it is right to share that information so easily. The customer service floor mgr. did not agree and repeatly called my account delinquent because I missed one payment during the last 4 years. CS rep said he can't tell since he can only see six months of payment. And, it goes to collection after missing one month of payment. I have never heard of such poor customer service. I asked to have my account closed. Within less than a second, he said it is closed. I told him can he send me verfication of the account closure. He told me that he can't because my account is in collection. I have to wait until my account status is reinstated? I told him that I want to talk to his supervisor. You can't since he doesn't take calls. He sents me to his supervisor email box. His name is "Happiness". Unbelievable!

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Linda Davison Loftin
US
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Jun 29, 2016 6:20 am EDT

I.Jill asked me to review an item of clothing and when I did, they rejected my review. I liked the 2 tops I bought, but my review indicated my shock at the fact that they were charging $15.95 for shipping! I guess one is only permitted to make positive reviews on their site. I will not ever be purchasing from them online again. I buy online regularly from two other we'll known women's retailers; one has an $8.00 flat shipping charge and the other includes free shipping, as long as you are over a certain nominal dollar amount. J.Jill's shipping charges are absurd.

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Joy Windle
US
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May 17, 2016 8:37 pm EDT

Credit card problems have little to do with J.Jill & everything to do with the bank issuing the card.

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TomMc
US
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Apr 04, 2016 10:58 am EDT

I agree. Does anyone else find the shipping fees on J Jill excessive? I just spent over $200.00 for 3 items and they charged me $19.95 as a "standard" shipping fee! I recently ordered an item from one of their stores (it was not available in the size needed on line) and the shipping was only $5.95. I have been a customer for years as my wife loves their clothing and it's my "go to" on line store for a guaranteed positive response when gifted "she likes it".
I have sent an email to customer service asking that an executive who is a stakeholder explain their thoughts on the cost of shipping. Are they trying to gain additional profit from shipping? I compared shipping charges, utilizing their 4-7 day business model; no surprise I could ship for less and still hold the same estimated time frame.

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Diana Blake
US
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Jan 29, 2016 11:13 am EST

I have been a long time online customer of JJill; but I will no longer be.

1) S/H fees are high
2) charge for returns when many online business do not
3) fabrics have been getting cheaper and cheaper not worth the price
4) JJill takes their time crediting a return to credit card account

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skrytie
Yadkinville, US
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Mar 17, 2015 6:27 pm EDT

JJill is losing my tall sized business to Eddie Bauer, who has much better customer service! JJill changed their return policy, to limit returns to within 90 days of purchase, which seems like it should be fine, but I was ill and could not get it sent in in time, since I live an hour away from any store and have to lug things to the post office. Also, sometimes something is simply not good! It wears too quickly, or shoes hurt your feet, and cut into your heels. With Eddie Bauer, you can return them, even if you have worn them, but not JJill. With JJill, you are stuck with a 60-80 dollar piece of trash, that has probably been put in clearance for the very same reasons you now want to return it! Also, the "two-day" shipping, is not really two-day, although on the website, it says it is. What they really mean, but do not spell out in their shipping info., is that you will receive it two days after they ship it, regardless of how long they wait, after you placed the order. Please improve your customer service, and shipping speed, or you will no longer be competitive. If Amazon can do free two-day shipping with Amazon prime, why can't you seem to manage it, with you high-priced clothing?

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Ojai Shopper
Ojai, US
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Jul 01, 2013 9:12 pm EDT

I signed up for the J Jill card so I could receive the discount. Not a good idea! I just received a bill and I was charged a $25.00 late charge on a balance of $87.47. That's 28.58% of the total bill! I must have tossed the prior bill thinking it was an advertisement. I called to pay the bill over the phone and they are happy to take the payment, but they charge $15.00 for doing so. Thanks, but notthanks. I'll put the check in the mail.

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klaygal
lafayette, US
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Apr 18, 2013 4:27 am EDT

j jill uses their shipping and handling as another income source. it's one thing to charge a fair price but to make money on a customer service? watch out it can add 15 to 20 percent to your bill.

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No More Usury
US
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Oct 02, 2010 12:10 pm EDT

I've noticed through the years that online clothing stores seem to choose the nastiest creatures in the world of credit cards (which is really saying something, since they're all nasty and are all committing usury).

My credit has always been in the excellent range, btw. Even so, I've had to cancel credit cards from Eddie Bauer and llbean because of really terrible experiences such as the ones told above by others. I'm now going to close the jjill account.

I've had my other credit cards for 15 years or more, but always end up completely fed up with the BOLD RIP-OFFS of the usury/jewsury of clothing store credit cards. Oh, and we can definitely place any of Amazon's credit cards in the same category.

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yve
west ro, US
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Jun 13, 2009 12:03 am EDT

I needed to pay a bill on the date it was due, and realized that I would be charged for a phone fee of 17.00 or be charged for a late fee of 29.00.

The women that I talked with told me that I could pay on line today and that she would watch my account and not charge me for the late fee.

I am in a situation where I can give the account # but cannot give the 3 digit # which is required to register to pay y bill because I do not have a card which is lost and have never got another one because I can still purchase my items because JJill just looks up my account # and my SS#.

Now what do I do. I called customer service and they are not open until Monday. I call technical support and they can't help because I need the 3 digit #. This is quite frustrating and now I will be charged the 29.00 late fee. I would think that my account # would be enough.. When I pay my bill I am not asked for a 3 digit #from my JJcard? I am not even using my jjill card to pay my bill, I am using a master card?

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rosie
US
Send a message
Apr 16, 2009 10:52 pm EDT

I believe your card is issued by CITI bank.J.Jill does not issue credit cards.(or at least that was the last I knew) So blame the bank and not J.Jill.

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About J.Jill / Jill Acquisition

Screenshot J.Jill / Jill Acquisition
J.Jill is a popular women's clothing brand that offers a wide range of stylish and comfortable clothing options for women of all ages and sizes. The brand is known for its high-quality fabrics, timeless designs, and attention to detail, making it a go-to destination for women who want to look and feel their best.

Founded in 1959, J.Jill has been a trusted name in women's fashion for over six decades. The brand has evolved over the years, but its commitment to quality and style has remained constant. Today, J.Jill offers a wide range of clothing options, including tops, pants, dresses, skirts, and more. The brand also offers a variety of accessories, including jewelry, scarves, and handbags, to complete any outfit.

One of the things that sets J.Jill apart from other women's clothing brands is its focus on comfort. The brand's clothing is designed to be both stylish and comfortable, with soft fabrics and relaxed silhouettes that flatter a variety of body types. Whether you're looking for a cozy sweater to wear on a chilly day or a lightweight dress to wear on a warm summer evening, J.Jill has you covered.

Another thing that makes J.Jill stand out is its commitment to sustainability. The brand uses eco-friendly materials and manufacturing processes whenever possible, and it has implemented a number of initiatives to reduce its environmental impact. For example, J.Jill has a clothing recycling program that allows customers to donate their gently used clothing to be repurposed or recycled.

Overall, J.Jill is a brand that offers high-quality, stylish, and comfortable clothing options for women. With its focus on sustainability and commitment to customer satisfaction, it's no wonder that J.Jill has become a favorite among women of all ages and backgrounds. Whether you're looking for a classic wardrobe staple or a trendy new piece, J.Jill has something for everyone.

Overview of J.Jill / Jill Acquisition complaint handling

J.Jill / Jill Acquisition reviews first appeared on Complaints Board on Sep 11, 2008. The latest review About the Late Charge was posted on Oct 9, 2023. The latest complaint manager karen treated in a very descriminative way was resolved on Sep 21, 2014. J.Jill / Jill Acquisition has an average consumer rating of 1 stars from 44 reviews. J.Jill / Jill Acquisition has resolved 3 complaints.
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    Credit Card Bill
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    Store Locator
    +1 (212) 288-0926
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    +1 (212) 579-5455
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    Columbus Ave. Store
    +1 (973) 773-0613
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    The Promenade Shops at Clifton
    +1 (201) 712-5599
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    Garden State Plaza
    +1 (973) 379-7773
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    The Mall at Short Hills
    +1 (516) 408-7802
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    Roosevelt Field Store
    +1 (732) 549-0630
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    Menlo Park Mall
    More phone numbers
  3. J.Jill / Jill Acquisition emails
  4. J.Jill / Jill Acquisition address
    P.O. Box 2006, 100 Birch Pond Drive, Tilton, New Hampshire, 03276-9900, United States
  5. J.Jill / Jill Acquisition social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all J.Jill / Jill Acquisition contacts
J.Jill / Jill Acquisition Category
J.Jill / Jill Acquisition is ranked 11 among 159 companies in the Women's Clothing category

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