Joshua James Jewellery / Joshua James Ventures
Reviews and Complaints

I signed up for the emails in the hope of taking advantage of 10% off, on entering the code I was surprised to see the code was not valid against the Nomination range so I completed the online query form. There is nothing in the email - not even an asterisk - to highlight the discount is only for use with certain ranges.

Four days later I had no response from Joshua James other than a reminder I had something in the basket so I called the number on the request form. The member of staff I spoke to was incredibly rude, unhelpful and refused to give any information to identify who she is so I could flag her attitude to management the only thing which stood out is she had a very strong northern accent, she stated there were no managers until next week and all other staff working were of equal level when I challenged her, she hung up on me.

I called back immediately and discovered she works as their only "Nomination Adviser" in store. The second person I spoke to agreed that their welcome email needs updating to be clear the 10% discount is not able to be used against Nomination products but said nothing could be done to resolve the misleading information and didn't seem too bothered their email is inaccurate.

Both members of staff said I could forward the email I had so it can be amended but we're unable to direct me to find the information for myself, I was never given an email address to forward to though.

I will be seeking the charm elsewhere as I don't think customer service or value is of interest to this company, I feel fobbed off and treated as a burden for raising a concern.

I ordered 2 nomination charms on line on the 27th november, plenty of time for xmas (you would think!). I received an email on the 28th to say one of the charms was out of stock and would arrive in 7 days, again plenty of time for xmas (you would think!). 10th december I have to chase up the charms and was told they will arrive with them either that day or the 12th december and which case they would despatch the same day, again plenty of time for xmas (you would think). 13th december still no sign of the charms as I would have at least expected them to be sent via next day delivery, after emailing them again which were not responded to and numerous phone calls which went unanswered I had to involve paypal. On monday the 17th december I had an email to say they were despatched, still naively expecting them to be sent out via next day delivery, its now the 20th december and still no sign of my charms. If anyone decides to order from this company please take head to the google reviews (which I obviously didn't), all the negative complaints are much the same as mine!

I'm not the only one who they appear to be taking advantage of in regards to their Nomination stock. My husband had been saving for a long time to buy me a bracelet and charms to go with it and we thought they were reputable having seeing them using Nomination logo and advertising However after being guaranteed next day delivery on my Nomination order of over £118 I keep getting fobbed off with 'awaiting stock'. I appreciate this isn't directly an issue with Nomination but I have serious doubts as to whether I will ever receive the items I ordered. They are seriously putting the brand to shame and reviews on Trust Pilot and even on Joshua James website suggests highly that I'm just one of their many disappointed customers in regards to the Nomination brand.

I made an order with you on the 6/09/18. My order was a Classic Rose Gold Sister Plate Charm. I also paid for next delivery but have still not received this item which has caused problems for me as it was supposed to be a gift for someone's birthday. I have received an email from you on the 07/09/18 saying this item is not in stock, however when purchasing this - it was never stated. I have not received any refund or email to explain to me when my order will be delivered. I am especially upset as I paid for next day delivery and needed this item by the 08/09/18. I would like a refund for my next day delivery and I would also like to know when my order will arrive, if it will not be here in the next 2 - 3 days, I would like a full refund.

I ordered a nomination bracelet and two charms on 1st Aug. I got an email to say the order had been received. Then 2 days later received a second email telling me the item was out of stock. I have since heard nothing. I have tried tonphone everyday at various times for the last week and no body answers the phone. I have sent numerous emails and just get a generic reply saying my email has been received and some one will be in touch. As of yet no one has. This item was a 40th birthday present for a friend which a few people had put money together for. I would either like my items or a refund if the £50 it cost so that I can order from somewhere else.
Many Thanks
Mrs R Nisbet

I had a terrible experience with Joshua James Jewellery company. I have purchased a charm from this website as a present and it did not arrive. When I ordered my item was in stock but later they contacted me and said that my order was no longer available. I asked them to cancel my order but they refused and said that they will contact their supplier and will resolve my issue any time soon.
When I contacted them last time they claimed they were still waiting their supplier to reply. Are you kidding me? I'm 100% sure I'll never get my order!

I ordered a Nomination Mexican Flag on the 28th October. I received confirmation from JJ Jewellery that day quoting reference "Web 710418". I was advised 5 - 7 days delivery. The item has still not arrived.
I have e-mailed twice via their web site; the last one was dated 10th Nov. I received a confirmation to say it would take a 2/3 of days before I would hear from them. To date I have not had a reply.
I have on a number of occasions tried the number on their web site; [protected] which just rings and rings without reply.
I have today tried a couple of times to use the number quoted on your web site; [protected] with the same result.
I don't know where to turn now!

I have ordered something from Joshua James Jewellery two weeks in advance. I needed it fast because the item I've ordered was a goodbye present for a dear friend who was leaving overseas. I placed my order and paid some extra for the next day delivery but nothing arrived. Customer service was absolutely unprofessional and I heard nothing but lies. They said they had some difficulties with the delivery and stated I'll get my order within 4-5 days. I was ok with that, I still had some time. But 5 days passed and there was no sign of my order and when I contacted customer service they said that my order was out of stock and they were not able to deliver it. I asked for a refund and they said that they don't do refunds and offered me a 15% discount on my next order! Cheaters!
Their ruined everything and stole my money! I bought something from another company and they delivered within two days!
I'm totally disgusted with Joshua James Jewellery and will never use their discount and will never buy anything from them again!

I ordered Pandora bracelet and earnings from the company www.joshuajamesjewellery.co.uk. When I placed the order, I choose the next day delivery, so I paid extra sum. On the next day, I sat and waited for the whole day, but the courier hasn’t arrived. All my emails were ignored and it was useless to send more. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.