JPMorgan Chase
Reviews and Complaints

No call, no email, no warning. Just all of a sudden my bank account was close by chase. I called the customer service and went to a local bank and no one can say why. The funny thing is they said they have the right to just close the checking account as much as I have the right to close my account and go to another bank. But at least when we close, we actually give them a reason why. The other problem is they close the checking account and there's still over $5k in the account, which cost problems from things that are pending or needed to be paid. Other is now you have money which you can't access and they said 14 days or more. What am I going to do to feed my family for 2 weeks if they're going to hold my money. The thing is I've had a good history with them for years. A cc since 2006 and my house mortgage is with them, and my checking account was never negative, for them to just froze my checking with no reason. So if anyone can read this. I advice you to not open a chase checking account cause apparently they can just close it with no explanation and hold your money for 2 weeks.

A fraudulent transaction was used through Paypal with my debit card from Chase Banks on 11/21/17. I was notified by ebay that a fraudulent transaction occurred via email. This alerted me to check my bank account. I was charged $463.34 through a fraudulent paypal purchase. I immediately contacted on 11/22/17 my bank to let them know that a fraudulent purchase had occurred. I also contacted the ebay seller to let them know that I did not make the purchase. Chase banks stated that they were going to investigate and issue a temporary credit to my account of $463.34. On 12/26/17 the day after Christmas I noticed that the credit had been reversed and $463.34 was gone. I contacted the bank and they let me know that they had investigated and the charge was valid. I let them know the charge was not valid and what type of documentation they had received to validate the charge. Chase stated that because the name/billing address and tracking number had my name, then the charge would not come off. I escalated the issue to a manager to let them know that it was a fraudulent charge and to send me what type of documentation was received. I faxed over several emails from Ebay on 12/26/17 to Chase to reopen the denial and spoke to a manager later on in the day and they let me know that the issue would be expedited. I spoke to Chase bank again on 12/28/17 to find out any updates. They let me know that they could not see any documents, but that the case had been reasserted. On 1/6/18 I had finally received the Police report that I had filed and faxed it over to Chase Bank. Today on 1/8/18, after I had been told I would receive a call back, I received the documentation through the mail that was submitted by Paypal for verification of the purchase. The following summary was attached: "This transaction is consistent with this customer's activity. The card; I/P; device; location; item/merchant category for this transaction is similar to those used in 36 transactions that the customer authorized in the past six months. This transaction is consistent with the activity in another account the customer owns. The card; I/P; location; item/merchant category for this transaction is similar to those used in 36 transactions that the customer authorized in the past six months" I called the customer service representative and they let me know that the claim had been denied again on 12/28/17. I let them know that I was supposed to receive a call back, and that I had just received information in the mail that is incorrect (Paypals Chargeback Response Form). I let them know that the information above is completely false and that I have not purchased any type of Lego (which is what this purchase was for) at anytime. I also explained that there has not been any type of purchase that is consistent and that there has not been 9 or 36 purchases at any point in time consistent to this purchase. I also let them know that there is not any type of other account that is owned. The chargeback response form also included the purchase, purchase date, amount, billing address, and IP. Everything was included, but the IP address. I let the representative know that if the IP was listed, it would prove that this purchase was fraudulent. I let them know that at the bottom of the letter it states that "Please review with the cardholder and proved an updated response if they are still disputing this transaction. Please proved signed cardholder letter stating the nature of the dispute or a completed fast track form to remedy chargeback. Thank you". When I asked the Chase representative how we complete this, they stated to me that we are 3 days over the time that Visa allows and that we will not be able to do anything. I do not understand how I received this false information that the denial from Chase came from based on a fraudulent purchase and I do not have any recourse. Several Chase bank representatives that I have spoken with stated that due to the fact that they have no recourse to recover the money from Paypal, that the claim denial is final. If you look at Exhibit 3B - Dispute Resolution Form - It was not filled out at all. I would like the IP addresses for the purchase to be investigated to prove that the purchase was fraudulent and my money returned.

I submitted this to the Consumer Financial Protection Bureau on 1/8/18, but all Chase did was say that the merchant provided proof and received another denial on 1/23/18. The merchants proof is fraudulent and did not even share the IP address of where the purchase took place. If this documentation was provided, it would prove that the purchase was fraudulent and that I should be refunded my money. This is a direct violation of the EFTA - Regulation E.

A couple of years ago, I ran into some issues financially and worked out a payment plan with Chase which they INSISTED had to be put on a payment program in-house with them. I gave them my banking information and everything went smoothly for just over a year...then the nightmare began. They had an error on their end (which they still cannot explain what happened) that kicked back payment (the money was in the account, my bank never got a request for payment from them). So after the next payment would have been due and was not processed I finally received a letter telling me there were problems and my payment was NSF so they had to kick me off the payment program.

I called and got the run around. "You can't use the same bank account information even if you pay this yourself." and the late fees piled on for a few months while we supposedly got things sorted out. I got back on the plan again supposedly. So I set up auto pay on my bank to send out payment every month. And after a few months of everything going fine...I get a notice today that they've applied a late fee and next month's payment needs to be $10 more for that. I call their automated line and it advises my minimum due next month is the normal amount.

They also advised that they would be able to get the damage to my credit taken off. My credit rating has dropped over 40 points thanks to this fiasco. I will NEVER, EVER have another Chase product.. At this point, I'm going to go back through my notes about this mess and file complaints with consumer affairs and the BBB...I'm fed up!

I reside in Argentina, and just received an Account Certification Form dated June 2017 asking me to certify that my account is active or that the account would be closed.
My account is in Chase and amount on deposit: USD 3, 868.61

I contacted several layers of Chase's telephone banking sector, asking the same questions:
- I had just received the letter from Chase in my home in Argentina, and so was unable to answer in a timely basis, and so requested assistance. Can Chase help? The answer was always "no".
- where do I need to go to get my refunded funds? I explained that I did not recall where I opened my Chase as I have lived in several different states and cities in the US, and so was not able to claim the funds from the correct state. The answer was always "no" even though Chase had made the decision to send the funds to the entity.

I have to be honest, sometimes I get the right person on the phone and they seem to have a clue and aren't rude, but most of the time I get the bad ones who insult you. I'm fully aware that I'm behind of my own fault. I have a lot of bills and I'm not great with keeping up with everything. I'm working on it. Right now I'm behind three payments. I'm 100% sure I can come up with two payments at the end of the week. They claim this will cancel the repossession order. It's staying in the garage when I'm not using it for work (driver, and they don't know where I work). They keep asking if the address I live at is the correct address. I'm guessing they've been by a few times late at night. I keep telling them, "Look, I have another car that's completely paid off and not in my name, and if you keep pushing me I'm going to just go file Chapter 7 and I won't owe you a penny." Seriously, filing that would cost less than what I'm behind on and would actually solve a lot of problems. For one thing it would freeze the repossession. They can't take it after they get notice of a chapter 7. The problem is I have a wage claim that might net me about $15, 000. I'm not sure if I'd be able to keep all of that if I went the chapter 7 route. My goal is to catch up really quickly, then trade it on something else with any other lender with a few thousand down in cash. I've already had Santander and now Chase so I'm really not sure who would finance me. Maybe Toyota? But these people harass me, too. I blocked their number months ago. I call them every few weeks to check in and let the harassment calls go to voicemail.

My house was posted on a bond. Washington Mutual is the trustee. The District Court sent me a letter and the deed stated that it is cleared and I need a full reconveyance from Washington Mutual to record.

I took the District Court letter and the deed to a Chase Bank in Simi Valley for help. A loan officer is assigned to help me.

She could not help me and suggested me to contact Chase Mortgage Service Department. I had contacted Chase Service Department in September and they gave me an email address for contacting and sending document. I sent them two email including the District Court letter and the deed in September and Decembet of 2017 but did not receive any response yet. Please help me to obtain a full reconveyance. My email address is [protected]@sbcglobal, net

I provided all the evidence that SpotFN was a scam company and even had the contact information and website of a former broker of theirs, who publicly revealed all of their scam, to help with my case. The supervisor of the dispute department actually requested that I get in touch with a broker to teach them why the brokers of SpotFN were wrong for what they did, which was why I provided the broker's contact info and website.

Before this, Chase actually raised the credit limit *and* authorized a $5, 000 charge with the merchant SpotFN without my permission! It was not a 3-way phone call where Chase received verbal consent from me but rather the authorization was between them and a corrupt broker by the name of Sebastian Grey. This was the last charge after I chose to stop working with SpotFN once I found out that they were running malicious schemes to steal money at all costs under the guise that they were working with clients to build successful financial portfolios.

When I asked Chase if they would do a charge back of that $5, 000 because I didn't authorize it over the phone and to lower the credit card limit back to where it was previously before, the agent said that the merchant said they did the transaction on my behalf and couldn't do a charge back until there was evidence it was fraudulent...?

I total of $10, 250 was stolen from me on the Chase Freedom Card from SpotFN with essentially the help of Chase. Chase chose to ignore the abundance of evidence I sent over to them even specific ones that they requested and instead chose to generically validate those charges.

Less than a year later, the company SpotFN was given a Court Order of Cease and Desist and Order to Show Cause Why Restitution, Civil Penalties, and Costs Should Not Be Imposed, for most of the same reasons why I filed a dispute case against them with Chase. The court obviously understood it, but the bank supposedly didn't. https://www.sos.mo.gov/cmsimages/securities/orders/AP-15-12.pdf

I thoroughly enjoyed using the Chase Freedom card for the few years before this incident, but never again, even if given the opportunity, would I ever become a customer of Chase again.

My son made a cash deposit of $125 at an ATM on Dearborn in Chicago and must have lost his debit card there or somewhere soon after. Supposedly, Chase claims my son called them - no voice records as it was all done electronically - and claims that he deposited $2000 in cash. This "supposed" person called them several times and Chase said that this individual passed their security questions and they deposited $1875 into my son's account. Within an hour of Chase doing this, someone went to the south side of Chicago where they have an E ATM that allows anyone to withdraw up to $3000 in cash with no identification and took out $1800.00 This person has my son't debit card and supposedly knows his pin. If Chase did not put this money into his account, this would never have occurred as my son is lucky to have $100 in his account at the most. I have banked with Chase since it was Bank One. Between combined family accounts I have over $300, 000 in their bank. Corporate offices in Columbus were very rude. Told me the claim was denied twice and even if police look at the video where the person took out the $1800 was not my son they would not honor it because they have my son's pin and the "supposed" security questions they asked. Will not provide me with the questions - usually just your zip code, last 4 of your social (very easy to obtain nowadays) but they still won't even let me know what these questions were. Several days after account was frozen, someone once again tried to use his debit card. How difficult is it for Chase to realize this is identity theft? If they did not put $1875 into my son't account this would never have happened. I spoke to my local branch manager and he told me that a lot of theft took place at the southside bank where the funds were taken out as he used to work there. Not only that, when I called they told me that the person that called said it was $2000 in cash that was deposited - the letter I received from Chase claimed that the check my son deposited was not for $2000 and I could go online and see "said" check - it does not exist and executive offices and in Columbus do not know why I cannot see this check as they cannot either. What? First it is a $2000 cash deposit - then it is a $2000 check deposit? My son deposited $125 in cash as he did not want to be walking around downtown with a lot of cash! I filed a complaint with the Chicago Police Department and I will get law enforcement involved - rude Kesha at the executive office said if I were to get law enforcement involved they would "try" to work with them. What? I cannot believe what this bank has become. As soon as this is resolved, all my monies will be withdrawn.

I have had an business account for 20 years the bank shut down our debit cards with no notice. Now they are saying that I have to open a whole new account with new numbers because it was set up wrong ITS BEEN 20 YEARS I HAVE HAD THIS ACCOUNT! They should allow me to keep my account number! They are refusing to give more debit cards to access MY MONEY! This should be illegal if it is not already.

I made a mistake setting up an auto payment through Zelle on line payment to Ford Credit to [protected]@none.com...I though it was strange that they ask for email instead of address and account number. It was money was being rejected for 5 months and it was going through so I though Ford was receiving it. I start getting late charges and had to send more money to Ford. Where did the money go if Chase and Zelle and Ford does not have the money...Steve Yum [protected]

Today 12/1/17 I visited branch 747387 to cash my payroll check, which I have been doing for the past year. I have visited many chase branches but never have I been so inconvenienced and insulted by the teller than this branch. It took almost a 1/2 hour before my check was cashed. The teller Ms. Linda Caballero interrogated me with questions about when I last cashed my check and how much was the amount. After I was able to give her the answers, she walked to her manager Mr. James Roland, took approximately 15 minutes before returning and when he arrives back at the window he apologises. My wife and myself both were very frustrated as well as the customers on the line due to this hold up. Mr. Roland says he had to verify the check, which we understood but did not understand the amount of time that this process took. Both my wife and me explained that we visit many of the Chases branches to cash my check without out being treated as a criminal and it never takes this long. I told Mr. Roland that is why I will never become a chase customer due to this kind of treatment. Ms. Caballero then cashed my check. After we were counted the money, she then hands me my i.d.'s with an attitude saying that it was in the window. She held on to my i.d.'s as well and did not have the class to apologise for not returning them to me sooner. This branch needs to retrain their personnel on customer service as well as train their branch managers on how to deal with customers and show theim they are appreciated.

I have had continuous problems paying my mortgage since transfer from Chase Bank, October, 2016. I made payments early in the month when I started, but now put it off as long as I can. Telephone payment costs $25, and I have had to resort to that the last 4 months. The web site never works. There is a new problem each month with trying to use the web site. This month it has been continued closed since the "maintenance" starting on Sat., Nov.18. There is a 3 day grace period from the 15th, so I tried to pay Nov. 18. The site has not worked that day, the 19th, the 20th, 21st, and I have yet to try today. When you call in, the message informs you of the easy payment on the web page. I have looked into refinancing to move from this company, but have not arranged this, yet.

This complaint is about an ongoing frozen/closing account. As of 11/10/17 till today I had opened a new college checking set up direct deposit and used my atm card 1x before being locked out and having my acct frozen or pending a close. I am very unsatisfied with the unethical behavior of your bank and personal banking inquiry line.in feb 2016 I was a victim of a fraudulent check. Now I pay off my credit line with you, and set up a new account and direct deposit, and you decided to freeze and pend a close on it. Why even let me open the account then? This makes no sense what so ever. Ive done some reasearch and found out im not the only client you have done this to. I have $333.79 sitting in an account you wont let me have access to. Not cool. I have now been fighting your bank for about a week and a half just so I can get my hands on my money. I get paid weekly on fridays and my dd goes in thurs at midnight. 1-3 business days means I should have access today 11/20/17. But no, you tell me tues is the first day I can get at it. And you tell me when it closes you will send me a check for the balance. No thanks! I have seen numerous other clients of your bank say they have been waiting a month or two sometimes for these! That's unacceptable not to mention a horrible business model. You and your bank should have some kind of flag system for when these types of instances occur so you don't try and play us (Your clients) I have now had the worst 1.5-2 weeks that started with you and your banking institution. I had to watch my ex fiance die in the er in front of me, im close to being evicted, ive had to borrow fund from friends and family to stay afloat. (I hate doing this) as a client who used to bank with wells fargo, I can say I will never recommend you to anyone ever again. Especially after seeing how many clients have had similar issues with your institution and were given the run around just like me. Your 1800 number for personal banking issues has horrid customer service, they dont sound empathetic whatsoever to client misfortunes, and a few of them ive dealt with inculding floor supervisors are just as rude. So for 1.5-2 weeks ive been trying to just get the money out of that account in cash because I do not want your check sent to me. I want the funds in the account paid out to me in cash and then you can close it out and I will happily go the other way. This situation is casuing me a graet deal more stress than its worth, your customer service has been shotty and making me run in circles. All I want for this peacful resolution with your horribly run banking institution is to access these said funds in my account in cash. I cannot wait for your stupid [censor] check which I was told would be an additional 3-5 days. Unacceptable. It should not take 2.5 weeks to close out an account. If I can get to the funds in my personal banking acct and clean it out in cash I would be glad to repost a positive review for your bank. Although, I will still never suggest your institution as a bank to any friends or family ever again. This has got to be the worst customer service experience I have ever had.
Sincerly,
Nathan r. Powers
(A very pissed off client)

I was finance too high and kept my car for 2 and a half years without no trouble.When I asked Chase to refinanced my car after being two months behind because of being in a car accident with the Dart 2013, Chase repossessed my car.A gain all I wanted Chase to do was low my payments where I could pay my note.That car was my only way to go to the doctor, s office.

My name is richard Cianelli and starting last November I was charged via google for something called chang fei every month and it ended up driving my credit card to over $8, 000 even though my credit limit was $4, 000. Chase bank does not want to know anything and I have been hacked.

If the hackers can get into the Pentagon then they can hack my insecure account. I need help here!

I recently set up a savings account with Chase bank and when I set it up I asked my banker to set up the account so it would be attached to my Chase checking account. I asked my banker to set up the savings account so that if I overdrew from my checking account it would draw directly from my savings account instead of charging fines. My banker, however, set up my account incorrectly and I, unaware of this, was charged over $600 from overdrawing from my checking account. If my account had been set up correctly, when I overdrew from my checking it should have simply come out of my savings account and no fees should have been charged. I went to my bank to resolve this issue and get reimbursed and was refunded $100, but the remaining $500 is not being reimbursed.

On 11/13, I called to make a change in payment method from my debit card to my credit card in referenced to my Mariott reservation in Falls Church, VA. The first few representatives that I encountered provided great customer service to which led me to be satisfied.
The last representative that I encountered was extremely rude; very condescending. The demeanor in her tone made me feel as if I was a burden. I have NEVER encountered such a bad customer experience. I asked for a call session ID from the agent so that way I could include it in my complaint, however, she refused to provide it to me. The only information that I was able to obtain from this representative was what she referred as her phone ID number (2280651). I believe she mentioned her location was Omaha (No name was ever provided).
Due to the inconvenience, I would like to close this credit card. I was excited to be part of the Mariott/Chase family but based on this experience shows me that I am not valued as a customer. I am expecting a turnaround for the resolution of my complaint to be resolved within 2-3 business days. Failure to comply to my expectation will result in further action taken against my complaint.

My account # is [protected]. I went to a branch office in Long Island, August 2017 to apply for a mortgage for a co-op I want to purchase. In September 2017 after closing on a property I sold, I gave all the requested documentation to the mortgage rep.at the branch. I was preapproved for a mortgage. I submitted additional documentation requested early October and was expected to close no later than October 31st. During the following several weeks I received calls, emails and standard mail from 4 different individual requesting and saying the same thing the others said. (Ex:We apologize for the delay, we forgot to submit documents to underwriting, did not notice documents in your file, this is an update of the update...) I indicated the inefficient process to all and also to the Chase rep at the branch in Long Island. I spoke with the rep manager who stated in October, they have all the required documentation and he will expedite the process through underwriting. I did not receive a call or an email for over 2 weeks after that conversation. I called the branch manager Friday November 10, who stated, it is still in underwriting. I stated I know I have until November 15th or the rate may changed. He indicated that will not happened and I will not have to pay extra fee because closing date is after the 15th. He stated it will have to go to auditing after leaving the underwriting dept, which is what I was told by him 2 weeks prior to November 10th and also from Adis 3 weeks prior to November 10th. I indicated the inaccurate information I was given to the reps, Adis, Andre, Karema, Randy and another Chase rep, who called the end of October. After being told in mid October I will close by October 31st. Two weeks prior to November 10 there were no phone calls, no response to emails or calls, no correspondence regarding the status of the mortgage. If I knew the incompetence of the staff who work in the mortgage dept. I would have taken my business elsewhere. I will not recommend Chase to a friend, family or enemy until there is a complete operational change on how to work with consumers in an efficient manner during the mortgage approval process. Please review my account and let me know the status of a mortgage approval, to allow me time to shop around for another if the Chase mortgage will not be approved.

Thank you for your assistance

I went to a branch office in Long Island, NY August 2017 to apply for a mortgage for a co-op I want to purchase. In September 2017 after closing on a property I sold, I gave all the requested documentation at that time to the loan officer at the branch. I was preapproved for a mortgage. All additional documentation requested was submitted via email or at the branch office in LI early October. The tentative closing date was expected no later than October 31st. During the next several weeks I received calls, emails and mail from 4 different individual requesting and saying the same thing the others said. (Ex:We apologize for the delay, we forgot to submit documents to underwriting, did not notice documents in your file, this is an update of the update...) I indicated my frustration and dissatisfaction to all and also to the Chase rep at the branch in Long Island. I spoke with the rep manager who stated in October, they have all the required documentation and he will expedite the process through underwriting. I did not receive a call or an email for over 2 weeks after that conversation. I called the branch manager Friday November 10, who stated, it is still in underwriting. I stated I know I have until November 15th or the rate may changed. He indicated that will not happened and I will not have to pay even if the closing date is after the 15th. He stated it will have to go to auditing after it leave the underwriting dept. I indicated my the inaccurate information I was given to the reps, Adis, Andre, Karema, Randy and another Chase rep, who called the end of October. After being told in mid October I will close by October 31st, as of November 10 there are no more phone calls, emails or any correspondence regarding the status of the mortgage. I emailed Karema at the branch office, no reply. If I knew the incompetence of the employee who work in the mortgage dept. I would have taken my business elsewhere. I will not recommend Chase to a friend, family or enemy until there is a complete operational change on how the staff work with consumers during the mortgage approval process. Please review my account to determine what could have been done to have a satisfied customer.

Chase bounced my rent check. My land lord informed me my rent chk for 995.00 had bounced. They said i will need to pay with a cashiers chk and on top of that 75.00. My account shows chase withdrew the funds but put the money back in the next day bouncing my chk. When i spoke to a rep he said it was for my protection because the chk numbers were out of sequence and they decided to hold the money. They said they tried to notifiy me but i chked my cell phone history, text and email history and found nothing from them...so no they did not. They now admitted the banks error. They said they will send an appology letter for me to give to my landlord and ask them to drop the 75.00 fee. If the corporate office for my apartment refuses to waive the fees for my banks error then chase will more then likely pay the 75.00. MORE THEN LIKELY? Are you guys serious? What is wrong with this bank? This cannot possibly be company policy. Not only am i sick over this but i will now HAVE to pay with a cashiers chk. To make a mistake is one thing...but to make me wait for a letter to give to my landlord is shifty and not right. Are you going to pay for my cashiers chk? Which is over priced i might add. Am i crazy or can you see the bs in how this bank has handled this situation?