JPMorgan Chase
Reviews and Complaints

Somebody was somehow made $2k worth of atm withdrawls from my account in a 3day span. I contacted chase on the 3rd day. They credited my account, then reserved the credit a few weeks later as the claim was denied. Fraud rep wouldn't give me an explanation and told me I had to pretty much further the investigation on my own. The way they are treating their customers is disgusting. I wouldn't bank with chase if somebody literally paid me after this. Is there an action we can take, or are we all just [censor] out of luck?

My online checking account was hacked on 04/16/18 and I was told I would be issued a temporary credit which still has not happened. I was told on 04/19/18, the credit would be issued by COB, still didn't happen. I called again today and now they tell me a temporary credit would not be issued until I have signed some paperwork. I said to the rep., somebody hacked into my accounts and took my money and you are telling me that I have to wait for you to mail me a document to sign and mail back to you before you will issue me a temporary credit for something I had no control over and she said, yes. The she proceeded to tell me that I could go into a branch and sign the paperwork there. Nobody at Chase knows what the other one is doing, really sad because they use to have very good customer service. Once all this is done with, I definitely closing my accounts and going elsewhere.

My wife and I used to have a 2007 Chevy Colbalt. The car was in my name. It wasn't a reliable car. I put the car in the shop every year I had it. The car was repossessed 1 or 1/2 years ago. We don't know if the car was sold at auction. Last week, I received a letter from a ollection agency in California. I received some other papers before. We don't know if this is a scam. The collection letter said JP Morgan Chase is the creditor. The collection account representative wants me to send certain amounts to the agency. The amounts are high, and we can't afford the payments.

Customer Service Complaints Department:

This incident happened on or about March 22/23, 2018

Card holder - Filomena Zanedis
Spouse - Dean Zanedis

I do all the finances and payments (on the 23rd of each month) for our family. This is not the first time this has happened with my wife's Chase Reserve Card. They only accept payment from me due to the protocols that are in place for this card. That's fine, no problem. In the past I was listed on the account to make payments and other things as long as my wife speaks to an associate for her approval. They requested me to have my own card, but there is an additional of $140 annual fee. This is not cost effective for us or anyone in my opinion. Especially if I do not get any additional benefits. They gave me such a hard time to make a payment, due to my wife was not available to speak with them. I explained my wife and I have been AMEX card holders since 1979 and never had a problem in the 38 years I've been a member.
I requested to speak to a supervisor, because CHARISMA did not research and was incorrect with her answer to me, as per her supervisor. Please research the notes from the supervisor and listen to your monitoring system from the customer service rep. Charisma as well as the supervisor they connected me to. You will be surprised, because the supervisor also was incorrect with her statement, until she finally research my question. She finally found the answer that I was right and apologized. I wasted over 30 minutes to pay my wife's credit card statement. I feel that you have to revisit the training and coaching on these individuals as well as the protocols for what I requested. As a loyal and long term Chase Bank customer, I was very disappointed on how this was handled and the inefficiencies of these associates that represent the Chase brand.

There are several other credit card companies we are partners with that treats their customer with the highest level of professionalism. This is for your Reserve Card. I can't imagine the customer service for the lower annual fee and no fee cards Chase offers.
We travel internationally and domestic approximately 12 times per year.
If you notice my wife's charges in 2018 have been minimal, compared to the first year we had the card 2016/2017. My wife and I each have our own separate accounts with AMEX Platinum card which now we use 90% of the time.

If you need additional information, please e-mail to [protected]@gmail.com
or via home telephone # 201.327.2367

I would appreciate if you can forward and escalate this to your COO, and CEO. If you can not, please provide me with their contact information.

Thank you for all your help in this matter.

Dean and Filomena Zanedis
26 Anona Drive
Upper Saddle River, NJ 07458

I was charged overdraft 3 times total $102 I called and talk with Sup brain he said no it's a red flag I can't touch anything more we need someone to take care of this it's my money I switching the bank and reporting all over Facebook and social media about chase brain is useless Superviser sitting in the office getting paid for doing nothing to customers he should be fired . I want someone from cooperate to call me and refund my money bank it was showing pending yesterday and even after midnight I got my paycheck everything ok till this morning it's overdraft by $102 please refund my money call me [protected] Bharti thks there must be someone empowerment for returning customers their overdraft in customer service call center all agents and Sup have same empowerment that's not true and why chase have Superviser and managers pay ...all fake chase . Brain didn't bother to help me with one refund he is not a good customer service Superviser. He's first approach on the phone everything was no no he kept saying as he's agent and him have same access and we can't refund the money instead of telling me what went wrong my transaction was still pending till this morning and how come I got charged this morning with the fees ..1 overdraft I understand but 3 no no ..I need someone else look into my acct
My name is Bharti Kaur

If you need more information please call me [protected]

This woman has a criminal record and has been into accounts of people who she knows and checks accounts to find out personal information and gives it out to third parties. She has ruined people's life's. Her name is nina finch. You shouldn't have people like this working for you. Much less in a high position like a branch manager.
Nina has been arrested for a dui, on previous occasion. Nina most recent charge was for a dui and drugs. This is despicable to have someone like this working for you and have access to this much personal information and giving personal information out to the public.

I closed my chase account last week for several reasons. They charge more and more money to poor people who have less in their savings and I do not like that. They are like the reverse robin hood.

Anyway, I closed my account and told them that I live in a different place now so I would like you to send the check to my new address. We went thru some 40 minutes confirmation process to renew the address on the card so the check can be sent to where I am. After this lengthy process, they assured me that I was going to receive my check in maximum 7 business days. Its already passed seven business days and I gave them a call,

1. problem, The only way to get to speak with a real person is putting your card information in. So it is really difficult to talk about your closed account because they say this account is no longer existent. So I had to act like I want to open a new account to actually talk to someone... (very frustrating)

The 2. problem, They admit that they [censor] up after I explained my situation, and the solution they offer requires ME to fill some forms, Wait 13 business days, and wait another extra week to actually get my check... I already have plans to move around and this simply doesn't work for me!

How come in every industry when companies fail they try to make things right for the customer, but in banking customers have to sacrifice things for THEIR [censor] ups? How come, can someone please explain me?

I never liked banks since they only work for wealthy and not for the average people, but now I hate them so MUCH cus they have the nerve to TELL me I have to travel to another state where there is a branch or I have to fill some forms and wait three weeks for their mistake...

I had carpal tunnel surgery 2/22/18. My surgeon approved 4 weeks off of work due to my duties. On 3/19 I returned to my Dr for extreme pain. He therefore approved 4 more weeks of leave. The documentation was faxed to Sedgwick 3/20. Candace Skannel is the case manager and is very hard to get in contact with. Candace Skannel called me 3/23 to state my extension was not approved as they did not receive the paperwork and that sedgwicks nurse had a "verbal conversation"with my surgeons nurse and thus the denial. I contact Dr. Steven Gaines nurse, Alecia and she stated she faxed the surgeons approval for additional leave. Please explain why my extension was not approved and how a nurse, who has never seen me or what my pain is, can deny an MD recommendation. I tried the website claimlookup.com/jpmc and it was down. How can I dispute this when I cannot even contact you via email or by phone?

1) Your call centers are in India. As if identify theft isn't bad enough, you have the data of Americans spread all over the world. You are cheap!

2) Why can't you read faxes? I faxed you 3 times! You cannot understand government issued ids. You should be able to read documents properly.

3) Why do you do hard credit inquiries and then completely delete the applications from your database? You took forever to respond via letter and never emailed about any concerns over faxes.

I am a client and went in October to get my dormant account activated, the personal banker had no courtesy to even say hello, I sat down and he said it is all good. Went to branch again in march to make a deposit and they said your acct is dormant and I am not sure how they did but made the deposit . flowing Monday went to chase again to do a transfer and I was told that acct is dormant. I requested to talk to manager. Manager is rude as well no apologies no concerns about a client inconvenience. Just told to come and make a deposit next day as that is how the dormant status will work. HORRIBLE BRANCH AND CUSTOMER SERVICE .

PARK RD BRANCH OF CHASE

On 11/2/17 there was a charge to Western Union to a supposed business that I was paying a fee. It was a scam and fraud. I have complained to several companies to resolve including Western Union. They refuse to pay. My bank should back me up on fraud charges with these types of companies. I filed a claim and with the BBB. I got a call that the were waiting for WU to respond by I believe it was Feb 7th to respond to the complaint. WU also has claimed Chase never responded to them when I first complained about this charge and fraud. The company is fraud and not a real business. Apparently anybody can send money and it is not checked. That is why they have a lawsuit against them but still haven't learned. All I care about is my money is returned as a consumer I need to be protected.

my online account wouldn't open. I called at least 3 or 4 times and did not receive help they wanted my secret ATM code which I gave them and now they can get into my bank account and I cant. no security except to keep a customer out of an online bank account to pay a bill and no customer service. it was tonight, I spent the whole evening talking to them all for nothing. now they say I tried too many times and I can never get in. I tried different numbers too, but nobody fixed it. its broken and so is the bank

I understand chase is a large corporation and they care more about the business side than the personal lives of the little people who actually bank with them but I am very disappointed and upset at the way business is handled. We were charged 3 overdraft fees even though we deposited cash to cover all of our charges. You claim we deposited our funds 5 minutes too late and that it's not your problem and you had every right to do what you did but I will forever go on living and feeling like i was robbed. We have deposited funds later than 11:05 in the past and it has never been a problem until last night. I know it's all business and not personal but my son who is only a year old and who should never have to suffer is going without things that he needs and bills are going unpaid because we made a deposit 5 minutes too late. Yes you claim to have every right and I guess you do but you stole $100 from my family and I guarantee we need it more than you do! I'm not going to hold a grudge, and I'm going to forgive and forget and move on. We will close our accounts and move on with our lives and no one will ever remember that anything happened. I'm sure as soon as I hung up the phone your representative forgot about me and my family instantly but I thought you would like to know that your company did make an impact on someone's life... but it was not in a good way. Good luck with the future of your company that we were once going to be apart of. Best wishes.
Sincerely,
Kaitlin Kemmet

I took up a Chase Bank interest-free promotion offer that I received in the mail and paid to have my old credit card account balance transferred to Chase. It was my clear understanding that transfer and new purchases were treated the same and both were included in interest-free 1 year promo.

I recently paid off the full balance before the promo ended, expecting to avoid any charges. Unfortunately to my disappointment I just found out Chase Bank charged my $60 for the one purchase that I made. This was not stated in the offer, nothing that the offer was only for account transfers, that new purchases were subject to financial charges. Absolutely nothing.

I would not have used the frikkin card if I had known that. As far as I am concerned I was scammed and I think Chase Bank should be held accountable.

I would never expect this from Chase but I was wrong. I want my money back!

This letter is a formal complaint regarding my current situation with Chase Mortgage Division. As the Seller I have been treated horrible, and after 67 days our home still has not closed and we still have no closing date.

Working with Chase Mortgage has been a nightmare. Our pre-qualified buyer and I decided to use Chase Mortgage Banking since we're both Chase customers. However, if we had known in advance of the incompetence, inexperience, lack of professionalism and continuous resubmission of documents, we would not have used Chase to close my home. Every time I tried to personally get information from the lender he said I had to ask the buyer, because he couldn't give me information for privacy reasons. Since when can't a lender give the Seller information regarding the buyer's documents status and the closing updates on Seller's home?

History: I put my home on the market December 8, 2017. The buyer and I signed the contract December 30, 2017. January 2, 2018 Rex B. of Chase Mortgage received our contract and said everything looked great and we should be able to close in 35 days or by February 9, 2018. The appraiser came on January 12, 2018 and we renegotiated the price based on the appraiser's low estimate (that is another complaint), with an addendum to our contract. The new addendum was signed and submitted to Chase on January 21, 2018. By the way, per the original contract the approval letter should have been submitted within 5 business days. That didn't happen. Our buyer received her approval letter via mail on February 23, 2018.

Complaint: On February 6, 2018 when I complained to Rex B., Home Lending Advisor about the lack of communication on updates, changes, documents, closing and response to questions asked, he said not to speak with him and to solely communicate with our "first time" home buyer for information and feedback in the future. Chase lending has not been responsive to me, the buyer or the Attorney's office with updates or the closing status. After 67 days, no one knows what is going on. Is this how Chase Mortgage trains their lending staff to treat "valued" mortgage customers, or is this treatment reserved for Blacks and Hispanics?

After selling three homes, Chase lending has been the absolute worst experience. The treatment throughout this process is unacceptable. Every promise Chase Mortgage has made has been broken, without apology.

This is what I want to happen, immediately. After 67 days with no closing date scheduled or insight, I want to know our exact closing date and time today. I want Chase lending to communicate with me and the buyer directly and have us close as soon as possible, without any more excuses and needless request.

On 1/23 I reviewed my bank summary and noticed a charge of 119.95. I had no idea what the charge was for. I called the merchant speaking to a XAVIER, after considerable time on the phone he told me it was for a purchase for face cream. I told him I would never ever have made such an extravagant purchase, and that the only charges I was authorized was for a "TRIAL SIZE" of the products and that the only charges would be for 4.95 for shipping and handling, i was also charged another 4.95 for a item i did not receive. Xavier told me this was also a reoccurring charge. I told him I had never consented to this and the BANNER I placed the order on DID NOT STATE any of these terms. He said I should have called during the trial period? I again told him I was not aware of ANY trial period. When did this period began, his reply "10 days when you placed the order for the trial products. I did not even receive this until the 23rd of January, so I did not have a trial period Did I?Checking with our POST OFFICE, the item was received by the USPO on 1/20/18, the item was picked up on 1/23/18. I called the merchant on 1/26. (no trial period violated). I wanted to return it but he told me under FDA product was not returnable, this was another lie, it is returnable. He offered me a 25% refund, I refused, then a 35%, again I refused, then 50%, I refused but I figured I would file a fraud charge with Chase and they would help me get back the 50%. I was told 59.95 would be refunded all this was done with a supervisors approval. I filed a claim with Chase on the 26th being told that the merchant was familiar and that other fraud charges had been filed by other customers. I should have no problem with the claim and that not to worry . My bank card was cancelled, I was issued another card. I called a week or two after this claim and was told again, it would be in my favor not to worry. I had no idea this claim was still under investigation, that is not what i was told ever!. I had explained that I had called the merchant and the results of that conversation. Next thing I receive is a letter from Chase informing me that the investigation found in favor of the merchant and that the $119.95 plus fees would be charged back to my account. I called Chase asked what evidence was given. The only response I received after several attempts was that the merchant had my address and card no, and I replied "of course they would I DID order the trial product, but I did not provide my pin, which made this a credit charge not a debit charge, and I should have been liable for only 50.00 not the whole amount, and I was told I would get a refund from the merchant of 59.95 (which was refunded but Chase Fraud refunded the whole 119.95 which included my refunded amount from the merchant.) my arguments were never considered, and I was once again out 119.95 because CHASE did not investigate properly and DID NOT even contact me prior to this decision. I received the letter on 2/26 and the monies were charged back to merchant on the 26th even though the letter stated 2/27. I called your fraud department and asked them on the 26th I had printed out the evidence of the actual charges I consented to, as well as proof that this was a scam and the advertising fraud was a way for this merchant to obtain the purchasers card number and to keep charge reoccurring charges. I was NOT aware of any of this yet my arguments and proof were not even given consideration. I even drove 30 miles to the bank and they were uncooperative and rude. Not even glancing at the documents I provided.
I was also told by one of your bank officers as well as bank manager that I could not have these two checks I had deposited returned, when in fact, this again was a lie under the FDIC I have a right to have the checks given back to me, they refused to do this which is a strict violation under FDIC.
I again called regarding the charge back and that the amount I was charged was incorrect due to the agreement with the merchant, it shows up on my bank summary as a refund by the merchant yet I was denied this transaction and given very poor vague reasons for the transaction error. I called the merchant who agreed to refund the 59.95 again on 2/28 only to be told after I deposited enough to cover the charge that they had no knowledge of this agreement, again ANOTHER LIE. This notice serves that I want to file a claim on the 59.95 with CHASE upon receipt of this statement,
The inconsideration, the rudeness, the refusal to view my documents was disgusting and unacceptable. I was not given the professional honest treatment I expected to receive, being treated like a criminal and my arguments not even given any consideration whatsoever. Shameful.

I used the sacramento airport chase atm, to withdraw money, well ot aaid it could not dispense funds, yet charged me for the 500$. My bank card, b od a filed a complaint for me, but said it could be weeks before i get my money back. My bls arnt going to wait for weeks, i cant believe this cant be fixed sooner, i will never ever use anything associated with chase bank again

don't even know where to begin with the lack of support and horrible experience I have dealt with from chase support team regarding a deposit that was inadvertently transferred to the incorrect Chase account. My daughter and I contacted chase to cancel this transfer and we were transferred around to 10 different reps that were not able to assist and finally we were told it was too late to cancel the transfer since it was past 8pm! And now i have to wait 3-5 business days for fund to be returned to the account! This is wrong and unacceptable. I contacted Chase again today and spent another hour on the phone with 2 different reps and then escalated to a manager who told me I have to go into the branch with a photo ID due to fraud concerns! i AM SO UPSET! I work 10 hour days and have a child and responsibilities that I am unable to meet because of this issue! I have medical bills/mortgage and my daughter could not attend after school function because I did not have funds available because of Chase holding my funds! i Want to speak to someone from Corporate and have this resolved asap. I have pending bills that are being returned for NSF because of this. Chase will need to reimburse me for all fees ! Please contact me asap to get this resolved.
Christine Serra
[protected]

Does it really matter to complain? In most cases nobody has the power to change anything but here goes. I lost my job recently and fortunately found another starting next week. I'm like most of us paycheck to paycheck. I'm on fumes at moment so every dollar counts and have just enough for food and gas until I get paid 3 weeks from now. I recently got overdrawn by $30 over the weekend (netflix autopay and toll road charge that came thru) I knew and was told if I could get the $30 in there before 8pm Monday I could avoid $68 in overdraft fees. I scrambled all day and finally at 745pm a friend send the money from his chase account to mine. The account has $6 positive before 8pm. I guess that did not seem to matter as Chase still took the $68 from my account, I had received $100 Tuesday morning to help get that gas and food I needed to survive. I called chase for help and they stated that there was nothing they could do. A supervisor made the same claim and there was no empathy for my situation whatsoever. The system charged the fee based on some rule about the money being transferred rather than put in by atm. Imagine they thought maybe the $40 was fake or something. In any case I now am really jammed up and likely will have to go put gas in the car and buy food and go negative on my account some more which of course they will in turn charge me $34 and $34 and so on. The customer service is terrible at this bank and they human side is worse (there is none). I will work on getting my account with the local credit union set up for direct deposit with my next job (they are very careful with overdraft charges because they care about their clients)

My wife and I an getting ready for a divorce and she took the majority of money that was in our joint account to an account she had opened some time ago. Since I am caring for our 3 year old son, I went and opened a new checking account and moved what money remained in the joint account over to have fund available should I need to get anything for my son. I opened this account on 2-6-18. On 2-13-18, I received a letter from Chase that was dated 2-8-18 that stated that they could not support my account and that it will be closed on 2-21-18. I called to inquire why they are screwing over a customer of 6 years, and they refused and told me that no Chase employee will ever tell me the reason why. Now I am scrambling to try and get things figured out because I have bills coming up and also have no way for my paychecks to be deposited and with a pending divorce/custody battle, I need to have somewhere to have my hard earned money go that is safe and can be trusted.