JPMorgan Chase
Reviews and Complaints

I am out of the country internet very slow ...I am using the right password but unable to get into account ...it times out ...now I get a too many log on attempts ...Chase banks sight is always slow loading ..I at times have trouble in the USA now adding fact that they will not transfer funds from my cd to my savings I can not get into my account ...but that is ok in 10 days I will be in jail ...but

My son was given a counterfeit $20 bill from a Chase ATM. We returned it to the bank, as it would be illegal to try to pass it to some unsuspecting merchant. They took the money and have refused to credit my son's account. They seem to think their ATM counterfeit detection system is foolproof, and the bank manager actually told me that I should have been able to tell that it was counterfeit. (Even if I had been able to detect that, it STILL came from their ATM!) They refuse to take responsibility for accepting counterfeit money from someone and passing it to me. I will report them to the Secret Service, since they broke the law by asking counterfeit money to a customer.

I went to the bank on 9790 w Peoria ave in Peoria Arizona to withdraw 600.00 out off my direct express master card. I'm on social security. Everything was going alright, gave me my card back and told me to take the money, but the door never opened. So I tried again, but this time it decline it. So I said what the f--k. So I tried to take out 40.00 and it gave me my 40. Where is my 600.00 so I can pay my rent. Common sense tells the bank that it has an extra 600.00. I called the bank and I was told by the branch manager that because I didn't have an account that there is nothing they can do about it. If that is the case then Chase bank should not take any other card other than their own. Now where is my 600.00 and I want it put back on my card last four of my card is 3658.

Edward Calhoun

Dear Sir,
On May 4th I went to Chase ATM located in Fred Mayer Lynnwood WA 09036. I had to deposit $ 900 in to checking a/c. I was my very first time making a cash deposit in a ATM. I deposit first $100 and completed the the transaction instead make more deposit. I had to start over the ATM took money but did not complete the the trisection. Than I moved to next Machine to put rest of money which was $700 and got my receipt. Came home called Customer Services got my $ 100 put my A/C. On May 18th Chase reversed The $ 100 . That where It all started I have called numerous time and they changing the Day I will have my money put in my A/C. Today I have asked for complaint Dept and the man there was not even a Complaint Dept transferred me to Philippines where that was disaster she could not understand what I want, finally got American Customer Dept and she said It will take another 18 days to have my money, I need to have my money today or I am closing my A/C in chase and find me some other bank. I am 69 years old disabled male with censer do not need this kind of run around where they keep my money for month and half. thank you. krishan chopra

I called Chase payment center to cancel a credit card (-8399) payment dated today because I wanted to wait a day or two to insure funds are available. (It is for $21,000+.)
I spoke with a Barbara who identified herself as a member of the payment team. I asked for her help. She said there was nothing she could do because the fund request had already been sent to my bank. I stated that the bank is not even open yet! I spoke with her at 7:10 am this morning, the 31st. She insisted that she could not help me. I refuse to believe her. This lack of service is just one more reason why I wish to pay off my two Chase accounts asap.

I went into JP Morgan Chase bank today in Rochdale Village queens N.Y.. I'm a private client customer for several years. I needed a money order. When I was asked if I needed help I told the officer on the floor that I needed a money order and that I was a private client customer. She said I had to stand on line like the rest of the customers. I asked her if she knew the service private client customers are suppose to receive. She stated she would speak to Latoya Bryant who is suppose to be my banker. She spoke to her and when i asked her for a response she said that Latoya was busy but she had no customer in her cubicle. I asked for the manager and told her my treatment. I told her I will be closing all my accounts tomorrow. I was late for an appointment because I had to wait on line for my money order. I was promised all kinds of service to be a private client this service is ridiculous and outrageous. Latoya Bryant is a poor excuse for a banker and the manager isnt any better. I will no longer be doing business with this institution my patients have run out. I'm appalled that I have not even received a call with a apology from the branch manager. I would be remissed if I didn't mention this isn't the first time I've had poor service with Latoya and had to go see my old banker at another branch in Lauerlton Queens NY named Ms Gloria Thomas who is phenomenal.

Ok, I live in Monroe, Louisiana where I went to a Chase Bank near my home. The only reason I go there because my landlord deals with Chase. So I proceed to put my card in machine over there to find out seconds later that it's broken no sign was up stating it was broken or anything so it didn't give me money ! So now I'm out of 263.00 of my rent money and might get evicted and then in order to get my money back I had to file a Dispute with bank cause Chase doesn't service non customers nor third party banks but a consumer that's not fair! Now I'm almost terrified that I'm going to get evicted because I have no money for my rent! Cause they didn't notify customers the machine was broken.

My name is Angela Williams on April 2, 2018. I opened a new checking account with the promotion that I saw for $200 if with a direct deposit. I submitted the online code to the representative who opened my account and I waited and waited after 10 business days but my $200 was not deposited in my account. I called but apparently the representative did not submit the code at the time of registration. I was told that someone was handling the case it would be a few days then 4 days then I don't know how many days and as of May 15th I still have not received the $200 promotion. I feel like I've been lied to and defraud it. I can be reached at [protected] thank you.

Customer service rep I888781 was the worst manager that you guys could possibly have over the phone she not only did not help me she yelled she told me if I use foul language she would disconnect the call which I was but I was not yelling at her I was yelling at the fact that money have came out my account to go into a personal account of somebody I no longer deal with I asked her how can I resolve the situation meaning how can I get some how can I stop for someone to be taken out of my account and she then told me to have the person call up there I had to then hang up recall and speak to another customer service representative where I then find out that I can have the person removed from my joint account that I just found out I still have after going into the bank and having them sign and remove both of our name but after verifying over the phone that that person is still attached to my account. How is it that somebody can have an account with themselves and still have ties to your own personal account that sounds like fraud you all are allowing fraud to happen on our accounts that have money in it so who knows who we are paying off on people that don't have a positive balance in their account

We got a mortgage thru OnQfinancial which was then taken over by Chase.
Our last statement from OnQfinancial on 03/26/2018 showed us owing
$139, 560.69 (We had paid $10, 000 towards the principle)
When we got the statement from Chase it showed was owing $149, 471.31
We went to a Chase branch and they faxed the OnQfinancial statement to the mortgage department and we were told it would be taken care of in 10 to 14 days. We waited 3 weeks but never heard anything. We called again and nothing has happened. We also called OnQfinancial and the sent documents to Chase showing the amount of $139, 560.69 that was transferred over. I have been on the phone for 3 days and all I am getting is the run around.
If we don't get an answer soon we will sue and also close out all of our accounts with Chase which is around $300, 000
Edward and Evelyn Mckeever loan # 13146968965th
Phone number [protected]

On Sept 10, 2017 we were hit with hurricane Irma. Due to this hurricane my property had some damage. I was told that Chase Mortgage was giving assistance to help us with our mortgage payment. Called customer service and was told that this was true. I was told that I had an extension for 8 months. All payment would be put behind our loan. That we were not going to be charge late charges nor be report to the credit bureau. So I accepted.in March 1, 2018 I called chase to make my mortgage payment for may which I called customer service and the office was closed. I called back the next day. I gave them my payment information. I was then told that I would need to pay 6 months of payment which was over 14,000.00 if not I will in default on my loan. Was told for months not to worry about the mortgage payment and that I would be receiving a letter in reference to this.

8 months I was giving misinformation. Now I was not qualified for the Forbearance plan due to the type of loan I had and I was already behind 2 payments. They should of told me that in Sept 2017. They knew what type of loan I had and that I was calling to make my late paymemt. But instead lie to me for months. Now they want me to modify my loan or
pay all this money to bring my loan up to date. I took my monthly payment and fixed my house. I spoke to a supervisor and she informed she was sorry for the misinformation they gave me. Really! Now they're trying to take my home under me.
What I'm being told now, I'm not the only one going thru this with Chase. Please be aware of Chase. Lies

On 4/27/2018 I drove up to the ATM at Chase bank in lake station to get my rent money off my NetSpend card the first withdrawal of 360.00 and denied it said over daily limit. So I proceeded to do a lower transaction of 300. oo and I heard the money being counted and then the was a snag in money techinal money dispensing error and my money came out of machine. The 300.00 plus a 3.00 service fee was taken off my NetSpend card for money I never received from this atm.. the message in ATM said for me to call the 1800 number and or go inside and speak to a customer service rep so I did.. She told me it ain't there ATM to call my bank.. I have NetSpend the are telling me I have to wait up to 45 to 90 days to get my money.. I'm. A single mom with 2 small children at home my rents due today.. and I'll be getting latest fees daily added to m to rent.. pleas in some one help me..[protected]

I have recently submitted an application for a Southwest Credit Card. This was denied because of a BK. I called the escalation line and they put me on hold for 5 minutes and came back with the same decision. The representatives I have spoke to tell me because of the BK they cannot approve me. I have built my credit for the past 6 years to better my score and allow me to be a good candidate for credit. This fell on deaf ears as they seemed not to care. I requested to have this escalated to a senior level. I was call 48 hours later and Allan is the person I spoke with and he said because of the BK he would not ever overturn the denial. These representatives talked to me like I was a criminal and are not willing to help someone that has made a mistake but has learned for this and has only done the right things to better myself. I have been approved for cars, homes and other CC with other customers. I would understand if this BK was a year or 2 old but being almost 6 years and no late payments on any of my bills should be taken into more consideration than just having a BK on my report. Chase seems that they don't want to do business with someone that makes more than enough money and has established a 200+ credit score. I fly Southwest all the time for work and figured they would want my business but it seems the people they have hired do not want great customers. Chase let me tell you something, people make mistakes. If they have learned and bettered themselves after a mistake and know how to keep that from happening again they should not be treated the way I have with this experience. There should be more that your representatives can do to make people feel like people instead of criminals for a mistake.

The bank transfer I made to pay my Chase credit card balance did not go through the first time. Chase only notified me a month later, but because it was after the due date, I was charged a late fee, even though it was Chase's doing to inform me one month late. I paid the full balance as soon as I got the notice. A month later, I receive another bill for the interest on the supposedly late payment + another $25 late fee. I called and told them I had already paid and I wanted to close the account. After several minutes, they agreed to close the account but also informed me that I will again be receiving another statement next month for an interest charge on the late fee and another $25 late fee. Absolutely ridiculous. So the cycle doesn't end. This is one way they are making money off people. I had to pay an extra $0.20 (!) for them to totally close off the account or else they will charge me again on a full payment and said I should not receive any additional fees or statements. This feels like a scam and highly unethical.

Out of thin air Chase began harassing me with regular barrages of emails, basically demanding (seriously) to know how much my current income is. Given that I'm now 67 and have set up direct deposit with them for Social Security, one might give them a big DUH? on this one, except for the fact (unbeknownst to Chase) that my wife and I have just recently started a business, a local small town distillery. Surely something triggered this information request, but wait - there's more!

In repeatedly saying NO, NO WAY, NOT GONNA HAPPEN, EXACTLY WHAT IS THIS INFORMATION FOR, I was finally told by Chase (quoted from their secure messaging system online): "Regulators are asking banks to be more knowledgeable about their customers. Our regulatory responsibilities and being an industry leader is a top priority for us. Paul, we are required to have certain information on file for our customers."

I asked that the relevant regulation / rule / statute or whatever be cited such that my wife and former attorney wife could take a look at it, and while we're at it (noting that my wife kept her maiden name and we have no joint accounts with Chase) I'd love to know why she hasn't been similarly questioned. Suddenly the backpedaling began; the waters became muddy, and imagine my surprise when no credible or substantive answers were given.

"I'm sorry" just isn't cutting it this time. Something smells really bad at Chase.

On 4/24 there was an unauthorized debit from my savings account for a "google payment". I called and reported the activity and worked with fraud department to trace the transaction to an unknown wells fargo account. All done and I was advised to freeze the account, get myself to a branch and close that account and open a new one. Then I was passed on to a ccs person on the phone. And here is my complain on top of the fact that my account was compromised (how did this happen to a savings account?) the ccs person had the gall to tell me (when asked "how did this happen?"): well, ma'am, if you had given your account number or login information to someone, then they can have access to you account bla bla bla. [censored], are you kidding me? Your security is so lacking that you guys get hacked all the time for years now, and you dare tell me its my fault? Seriously, chase?

So guess what? I'm closing my accounts and moving everything to boa first thing monday. Because chase, you guys suck.

Complaints filed against Jp Morgan dba chase bank have led to a federal investigation, April 10 2018, chase bank in san jose ca. Andrew douglas an elderly man was a victim to chase bank insiders not following federal guidelines, checks where reported stolen, and a stop pay, however chase cashed over $10.000.00 worth of "hot" checks not signed by account holder over the period of one week, chase banks fraud team closed the douglas account, and refused to credit back moneys taken from the account,
chase bank violated the law, federal banking regulatory compliance code (reg-e )

I opened a new business checking account with a local branch of Chase/JP Morgan in Fort Myers last week primarily because US Bank, my primary business bank, does not have offices or branches in Florida. I also wanted to consolidate three business lines of credit and business credits cards into a low interest 5 year term loan. I applied for the term loan 7 weeks ago and submitted countless documents over the 7 week period, many of them redundant to the first set of documents submitted on day 1. during this 7 weeks, I had to prove I owned by company of 30 years. No one I have ever worked with in 30 years has demanded I prove I own my company because it is in the public domain and on my tax returns. After 7 weeks and a verbal approval of the term loan, I stopped by the nearest branch office to see what documents I needed to sign. The very pleasant branch manager called the customer rep I was dealing with and said that there were no documents to sign, so I left. The next day, 4/17/18, I went back into the bank due to a request received that previous night @ 9pm by the rep who said I needed to open a checking account to receive the term loan. So I went back and opened the account with another very pleasant bank office at this local branch. I also opened an online account and also obtained a debit card. The next day the roving customer service rep who I had been working with for these 7 weeks said that they needed further information and could not approve the term loan until I provided it. These newest requests were redundant to the original document requests and were on file. I was stunned at the reversal after I spent so much time in these 7 weeks providing documents to support the small term loan. Then, yesterday, I was locked out of my online account. When I called, I was told I needed to go back to the branch and prove again who I was with 2 forms of identification. I was simply dumfounded at this point. They had this information on file from 3 days previously. The branch manager, while friendly, could not over ride their system. At this point due to first the approval of a term loan, and then the demand I return to the bank and re-prove who I was was the last straw. I cancelled the business accounts and term loan application. While I like and use extensively the United Airlines Chase credit cards for both personal and business use due to the accrued miles, I cannot recall a worse experience in 30 years of successful business with a bank. They were disorganized, disjointed, inefficient, and the individual representative whom I had to deal with was downright rude and unprofessional.

So my wonderful bank, Chase blocked a fraudulent charge from Sprint a month ago and cancelled out my debit card. They let the transaction for over $1500 to go though my account on Monday on a cancelled debit card that they initiated originally last month. Now they are telling me I have to wait for them to investigate the illegal debit from my account before they will correct their error. Trying to tell me that a merchant that had an old contract with a customer has right to pull funds owed. I don't think so. If that was the case there would be no reasons for collection agencies. Anyone could then pull money from anyone's account. They were told last time about the fraud Sprint did to my account that they refuse to correct with caused me to have to move to a new service provider because they kept turning off our phones because they [censored]ed up my account and added fraudulent lines and charges. Sprint was never given authorization to keep my card on file in the first place. They were specifically told by me that I was only authorizing a one time charge and that the card was not to be saved in their system. So now my rent money is gone without any promise from the bank that is supposed to protect their customers from [censored] like this. How dare they lie to me and tell me that this charge was blocked and that I had nothing to worry about. Lies lies and more lies. They need to learn their laws. The fraud associate that took the call even refused to give me his credentials and I am sure he gave me a fake first name to begin with, because Chase has to prevent fraud for their employees. [censored] the rest of us.

I bank at Chase on 91st and Memorial, Tulsa, Ok. I have two complaints. The first is that the drive up ATM is constantly down. I get off work @ 9 pm and usually make my deposits then. But for the past week, the ATM had been down, again. This time I had been charged an overdraft fee (which was reversed). I would have to drive several miles to another Chase ATM, which defeats the purpose.

The second complaint is when I call the branch at 91st and Memorial, I cannot get a hold of anyone. I keep getting a recording that the staff is busy. I have actually been in the parking lot of Chase, called that branch, got the same recording and then go inside and see the staff not busy at all. This has happen several times. When I asked one of Chase's representatives, they do not know why it does that. Again just like the problem with the ATM, this has been going on for quite some time.

I am seriously looking into changing banks.