Credit First, N.A.
Reviews and Complaints

A chapter 11 bk was filed on March 9th. Thereafter this lender called three times and was informed of the bk each time. I confirmed this later. Despite knowing of the bk they posted negative info on the credit report in violation of the auto stay. This now subjects them to sanctions. I have talked to two persons who are completely clueless. My number is [protected]

In 2020, I was offered a credit card for CFNA at a local Tires Plus, now affiliated with Bridgestone/Firestone. My credit charges have always been paid in a timely manner. Earlier this month I inadvertently paid my balance twice. Go figure. :-) It was a mistake as a result of a computer crash, whereby I lost data in my e-Calendar and forgot I'd already Paid in Full. Duh! Although it was my error, I've talked with 3 CNFA Customer Service Reps via telephone and email over the past 3 weeks and all promised to refund my $101.41 within 72 hours. Now we're approaching an entire month and as of this posting (2/23/2023) my money has not been returned/refunded! I will never use this credit card again because it will be cut up into small pieces and tossed in the trash and my account with CFNA will be closed. If you conduct business with Tires Plus, Firestone or any entity associated with Bridgestone and they attempt to persuade you to sign up for a CFNA credit card, say "NO". Add, "Hell No!" To be polite, end with "Thank you."

I've had my account for a few years and I make on time payments. I mistakenly missed one payment and when the rep called me I paid the late portion and advised I'd pay the next portion in the coming weeks (the next portion would've been current charges). The company reduced my credit limit by $600. The agent did not inform me of potential repercussions. I did not receive a notification of the reduction. When I called to find out why, they said every 3 months they review the account and because of the missed payment I was reduced on my credit limit. I explained this has a negative ripple effect to peoples credit when this happens. The agent said that is how they do things and I requested to speak with a supervisor, the line disconnected. There should be a review of the account in its entirety, not making a decision based on one mistake. Poor customer service and because of the impact to credit, you should give a disclosure.

I realize another big problem to let you know, , that is from JFK airport Luggage check, security checking is no problem for me, I am happy to be safe every one in the Aircraft, but after they open by breaking a Locks they never lock back by Plastic ties lock or any other devices for luggage safety, , please do order and arrange in JFK airport security and tell USA Emirates authority to do passengers interest for make a lock back in the luggages. Luggages can open then check for passengers safety then lock back, make sure all items are like before in luggages, , , After we have reached our Destination we always get Luggages open, it's a danger and big problem for us, other airport could not be like DXB or JFK, , please think about it, , ,
Thanking you, ,

I received a statement which said the payment was due on Dec 15. Chase, my bank, made payment on Dec 15. However, I had a late fee on my next statement. The customer service clerk told me that if my payment was submitted by Chase after 5 p.m. on Dec 15 then it was considered a late payment. I asked where this was stated on the bill, and she said it is not in the bill--it is stated in the general conditions for the credit card. Because I didn't know this, she removed the charge and told me that in the future I should make the payment ahead of time. I said I would take that under advisement. But nevertheless, I think that if they give me a due date and I pay on that date, then this is an unfair way of picking up late fees. Better the burden should be on them to make the due date one day earlier if they know they are going to be so slow in processing the payments.

Like with many who have made complaints... I have a new one... the other day I came into Firestone to have tire replaced and paid my payment using my precious firestone card... I knew I had more than enough to cover my bill but OH NO... CFNA DECIDED TO CHANGE MY CREDIT AND FORGOT TO TELL ME THAT MY LIMIT HAS CHANGED AND SO I WAS FORCED TO COME UP WITH AN ALTERNATIVE PAYMENT WITH NO CASH AND THE POSSIBILITY OF THE LOCAL AUTHORITIES BEING CALLED... LUCKILY MY MOMMY BAILED ME OUT... I HAVE SO MUCH CONTEMPT AND HATRED FOR THIS COMPANY AND WHAT MADE IT WORSE WAS WHEN I CONTACTED CUSTOMER SERVICE AND TOLD THEM OF THE EMERGENCY AND THAT I WOULD PAY THE BALANCE OFF WITHIN A WEEK... SHE SAID AND I QUOTE, " I CANNOT HELP YOU." I EVEN TOLD HER THAT I COULD LOSE MY JOB WITHOUT MY CAR OR HAVE SOME INVOLVEMENT WITH THE LOCAL AUTHORITIES... " I'M SORRY BUT THERE IS NOTHING I CAN DO. I CAN TRANSFER YOU TO MY SUPERVISOR BUT SHE WILL TELL YOU THE SAME THING." ITS LIKE JEW PLEADING FOR MERCY FROM THE NAZIS. ON 2012 I HOPE THEY GET WHATS COMING TO THEM.

I went to Firestone for car service in July. They clerk was nice enough to sign me up for credit card account with CFNA so that I get 10% off my service. I got a 90 day interest free deal as long as I paid for the minimum payment each month. I decided to pay the whole thing off in 2 payments; one payment at beginning of Aug and one at the end.

On Aug 25, I called in to CFNA to ask why the statement is showing late fees and interest charge without receiving any payment from beginning of the month. After digging around, I put down the wrong address on my payment for ebill in Bank of America. The problem was that there was NO payment address on my statement when I logged into CFNA, so I wrote down the address for the car service. I called in to ask for my money back, they are only returning late fees and not removing finance charges. When I said it's not my fault that there is no address on my statement online to make payment to, the respresentative acknowledge that it's not my fault but there is no way for her to give me my money back.

The second time I called CFNA customer service, they said that they remove late fees for me as a courtesy, they are not required to do that. Also, my case is the first time ever happened. This is unacceptable customer service compare to others. If I want to make a payment, I should have all the information I need from a statement online AND not have to call customer service to ask for address. It's also wrong to ACKNOWLEDGE that it's not my fault YET charge me for their own mistake.

Overall, they have bad customer service and their internet statement is a scam to everyone relies on internet to pay their bills. IF they cannot direct me to where the address to send the payment is on a statement online(which they couldn't, so ended up giving address verbally over the phone), then there is a problem. Perhaps it's time for them to learn about internet and ebill

I will cancel my credit card from CFNA since they obviously don't have a need for me as a customer.

I had a credit card from this company and had to undergo a very bad experience. They do not bother to make you a call to let you know of your missed payments or any other reminders and then charge you for the same.

Its a personal experience and I would not suggest any one to go for this card.