JPMorgan Chase
Reviews and Complaints

This is Wells Davis. I have since left Chase because a manager Hector Gonzales at the 13365 W. Washington Branch, Culver City, CA 90066 suspended my account because I asked him to show me a bank policy in writing. Then his supervisor told me the bank has a policy where they do not show their policy in writing to customers. I said this makes no sense and that may allow for discrimination and them hiding behind an invisible policy. They still did not show me. I withdrew $200 and then left the bank. The next day I got a letter saying I was no longer welcome on the property and they suspended my accounts. This not only affected me, my business and my wife's money, it also affected my son's college account. I have since moved my accounts to another bank that does not hide behind policy at the expense of customer concerns. I am writing to say tell Hector Gonzales to not tell my wife I am lying or not telling the whole truth. The bank has many cameras. If anyone does not believe me they should just look at the tapes and they will see I didn't even raise my voice much less cause an incident. I am a tax paying business owner who had several accounts with Chase and a mortgage. However, I will drop everything and move on if Hector is warned to not tell stories and untruths about me. I would tell him to my face but I am being respectful. Please let me know what your actions will be as soon as possible. Wells Davis wells.[protected]@dng.com [protected].

I have just opened a new account and had trouble with Chase Bill Pay. After feverishly attempting to resolve it online & by phone, I visited the branch bank locally. I was directed to Ernesto A Villarreal and sat down with him to discuss my problem. Well he wasn't much help in getting the bills I paid which did not clear or telling me what the problem was. I was frustrated and told him I did not want to use Chase Bill Pay next month. I incurred late fees on my rent for being late & my phone bill. Thinking all was resolved, I left but 10 days later still nothing had been done. I got 2 money orders; one for my rent & the other for late fees. Still other creditors were not receiving their payments so I go back to same bank & this time a lady, name unknown cause she gave me Ernesto Villarreal's business card but she helped me with copies of payments or a choice of stop payments on the ones that never cleared. She said to contact her if she could further help. Today I received a email from phone company wanting proof of payment. I called the bank but didn't get that sweet lady. Guess who I got? That [censor] Ernesto Villarreal. I asked him if he could fax a copy of proof of payment to the phone company? His answer was, "No, it's not bank related". Really? Is this a representation of how Chase Bank treats its customers? I'm really sorry I ever opened this checking account.

Me and my girlfriend went to open an account at chase, located in coral gables, 37 Ave. and Coral Way, Florida 33145.
First and foremost, the banker didn't even greet us or ask if we are being helped. I had to go and ask someone for help.
In addition, we had all documents to open the account, however, my girlfriend had her passport expired but had her ID, work permit and social security, and I also had all my documents.
Since my girlfriend is not a US citizen, the banker told her she couldn't open the account.
My girlfriend felt discriminated as did I for a minute.
What a horrible experience, wouldn't recommend to anyone.
We need resolution to this matter ASAP.
I contacted my attorney and he said he may have a good case here.

Looking forward to hearing from you.

Thanks,
David Fermoselle
[protected]

On 05/15/2017, my husband went into the Chase branch location at De Zavala and I 10-5258 De Zavala Rd San Antonio, TX [protected] at 17:37 to make a deposit. He provided his paycheck to the bank teller, Alex (female), and the check was placed in his account. This morning, my husband attempts to log into the account online but is unable to do so. He calls and is told by Bobby (wouldn't give id#) that the account had been closed. My husband asked to speak with someone else above Bobby as this issue needs to get handled and money needs to be returned. Bobby didn't really seem to care about the situation much until my husband mentioned he would contact a different entity to resolve this issue. At this point, Bobby transfers my husband to the executive escalations team for assistance. We spoke with a woman named Barbara who was able to listen to the concern and get someone on the line to assist. She stayed on the line as my husband, herself and another bank rep were discussing options. The second rep on the line wanted to send check via mail and it would be received in 7-10 days; however, Barbara and my husband both advised her this was not an option. My husband was able to go back to the branch location that took his money the day before and received a cashier's check for the amount that should have been deposited. The bank rep, Alex, should have informed my husband that the account was going to be closed and given the option to keep the account open or let it close. This isn't the first incident with the financial institution but this is the most recent.

Early this year, I was given a mortgage loan approval from JP Morgan Chase Bank to purchase a home. A new purchase agreement was made on April 2,
with a requested close of May 5, 2017. Chase provided me with the following loan ID # [removed]. The May 5th close date has passed and each day since, the feedback is that the loan has been approved and we should get the CD and close 3 days later. Today, another day has passed with no approval.

The sellers made commitments to be moved out by May 5 and this has had impact on their purchase and their sellers as well. A request of $157 per diem has been implemented since May 5. Plus, they have received my earnest money of $2k. The above was accepted by them with the understanding that we close this coming Friday May 19 at the very latest.

Meanwhile, an agreement is pending on my existing home - close in early June.

It is imperative that we close escrow on May 19 for the loan id mentioned above. Chase must act now. Additional monies are at risk.

[names removed]
mobile [removed]

My disabled sister moved back to my area of the country from the Seattle, WA area and in February 2017 opened up a Chase checking account with automated deposit of her recently received Social Security disability monthly check. She tried working with the local Chase office at 4425 Harrison in Rockford, IL on obtaining the $200 credit to no avail and we even stopped into another Chase branch in our city. Bottom line, they say here best option to attempt to receive the $200 promotion is to leave Chase bank for 90 days and return to apply for it.

I find that so very wrong to have a disabled senior go thru the headache of leaving a bank, beginning a new banking relationship and then returning. There must be some way for her to obtain the $200 incentive which was promised. Her name is Kathleen M. Kettner with a date of birth of 2/12/54. I am her sister Patty Quinn and can be reached at my office at [protected].

Thank you in advance for your assistance.

Last month I received a notice that I needed to get the funds off of my card. I was given 3 ways do this, which I choose to have a check sent to me. I called [protected] and talked to a representative that took all of my information and told me he would see to it that I would receive a check of which I had no idea how much was there. This was a card that I applied for with AARP and was suppost to received a $100 gift card if I used the card for more that $500 the first 2 months. Well I charged nearly $1200 on it the first month. I had not received the gift at the time of the call last month which was the reason for my call to customer service. Well now at this time still no gift card or check. What a losey company and service. I have told AARP that they had better be more careful who they support. Please let me know what is going on with my account.

I visited the chase atm at 530 myrtle avenue in boonton, nj on april 7th to make a cash deposit of $2000 (The money was counted twice before putting it in the machine). After entering the money in the atm, the machine malfunctioned and did not confirm my deposit. A receipt was printed saying to call chase. Which I did and was soon "temporarily credited" 2, 000. I woke up the morning to find a miscellaneous debit to my account of $1160. When I called chase they said this was an adjustment because after an investigation, they could only retrieve $840. Unacceptable! I deposited exactly $2000 into the machine. You"re machine malfunctioned! I have taken measures to have the $1160 credited back into my account as I was told the investigation would be revisited. Again, unacceptable! I will not stop until the money which is rightfully mine is credited back to my account. I have also opened a claim with the office of the comptroller of currency within the department of the treasury to investigate as well.

I wanted to provide my experience with one of your "managers". I normally do not provide negative feedback but this experience was very disappointing for a company like yours.

I went to 1102 Silber Rd, Houston, TX 77024 on 5/9/17 and arrived to the branch at approximately 5:30pm. The "manager", Ramiro Gonzales, asked me what I needed. I advised him that I wanted to discuss potentially closing an account. He stated that there were a total of 3 people in front of me and suggested that I drive to another location. I found this to be his first response but he then told me that it would take him 1.5 hours with the 3 customers. I advised him that the other location was completely out of my way and I could wait. I signed in at 5:30pm.

A gentleman had allowed 2 customer to go in front of him and Mr. Gonzales was done with those 2 customers within about 10 minutes. Mr. Gonzales approached me at approximately 5:40pm and stated that if the gentleman allowed me to go first then he could help me. I had overheard that the gentleman needed an account closed and having closed accounts before, it would not take more than 15-20 minutes to do. I advised him that the gentleman was there before me and he should go first. I also advised him that I could wait to get assistance.

Mr. Gonzalez stated that it would take him about 45 minutes assist the gentleman so he could not help me. He also said that he could not stay over the closing time of 6pm to assist me. I asked him if there was someone else that could help me and he said no, although I heard several voices in the back of this location.

I asked to speak to the manager and he said that he was the manager. I told him that I had been waiting and willing to wait but he said "Regardless, I can't help you. I already gave you your options earlier." He basically told to leave at 5:45pm from the location. I advised him that I would file a complaint on his total disregard of customer service. He just nodded his head like in disbelief and his body language was go ahead, nothing is going to happen anyway. There was a security officer that witnessed the interaction.

When I arrived home, after not getting the service I was looking for, I looked up the reviews for this location. There were bad reviews that stated, "I blame the lazy manager. He doesn't care if there is a line at the window he will just sit at his desk and stare at you.", "Go somewhere else. Very lazy manager. Long lines. People in cubes just sit there. Embarrassing for chase.", and "Always too many people in line, not enough clerks."

My experience and all these comments are a very clear indication of the lack of oversight and blatant disregard for customer need and customer service. I have already spoken to several family and friends regarding this and they will be moving their business to another bank. The word of mouth is very important and Mr. Gonzales has displayed a selfish and lazy perspective as to customer service and leave until the last customer is helped.

I hope this feedback is taken seriously and Mr. Gonzales is made aware of his deficiencies before his actions create an major issue for Chase.

Dispute Dept. MAJORLY messed up a dispute for a significant amount of money charged. They sent nothing but WRONG info to the vendor. Wrong amount of charge, wrong reasons for dispute, etc. etc. Then they told us the vendor wouldn't refund (based on their erroneous statements they sent to vendor that weren't my information at all). I was supposed to be able to respond to Chase and continue the dispute. But then they said I had to wait for them to send a form. Then they purposely mailed the form many many weeks later (proven by the postmark). So it was received on a weekend and I was composing my response (containing a tons of information about them screwing the whole thing up) then they called on Monday to say they were closing the dispute because they did not get my response in time! (there was no time to write it all or mail to them in the 2 business days they allowed)!. I told them about their mistimed late form arrival and they just said it was too bad for me--they didn't care! Also, during one of my many follow-ups calls before they abruptly and wrongly ended the dispute, one of their idiotic Dispute Dept. employees actually told me the vendor issued a full refund to my account. Imagine how I felt when they told me months later (that was completely untrue!) They don't even know how the disputes work or how to read their own records.
Worse--I contacted Chase Executive Office (the ONLY place you are able to complain at Chase) and an idiotic woman intials D.C. called me finally and just read back the same ALL WRONG info, wouldn't investigate or simply listen to all the recorded calls proving all Chase's errors, and stated numerous untrue things about the normal dispute process and about my case. She wasn't even slightly apologetic about the incredible repeated incompetence and she ended by affirming lies and her own ignorance and apathy about my case. She herself didn't even know how the dispute process is supposed to work. I wrote another letter and they had the same idiot call me and continue lying and refusing to take responsibility or acknowledge all the wrongs. It didn't used to be this way. This used to be the best VISA for many years. Now I am not going to even use their cards anymore. They place zero value on customer retention. It was outrageous. (They claim hqs are in NY but they make you send to Executive Offices somewhere else like Columbus, OH. Its just a black hole where they diss their customers).

JP Morgan Chase was alerted in June 2016 that my account [removed] had fraudulent activity and forged checks after adult protective services alerted me that my daughter and her husband had committed identity theft on my accounts and had been stealing my mail. I am 86 years old and a victim of elderly abuse. After my attorney at the time, Ashley Ingram, helped me close the account and open a new one, [removed], we requested the forged checks be refunded to me. Chase has refused to do refund the fraudulent amount saying they were not informed within 60 days. I filed a complaint with the Ohio Attorney General’s office and Chase stated they were first informed in August. That is not accurate, as they received one of many letters in August. The Henderson Rd. branch in Columbus Ohio was first informed as soon as I was aware in June 2016, when Adult Protective Services informed me. Even by their own policy, I should be due a refund.
2016 - $16, 330.14
Prior 2016 - $15, 938
I was not aware of this activity since I am 86 years old and was incapacitated. JP Morgan needs to refund the amount of the forged checks to me. This does not even include the full amount of what was raided out of my account. I had direct deposit of OPERS pensions and Social Security raided from my account for 2014, 2015 and 2016. This suspicious activity should have been flagged by Chase and stopped. Banks are supposed to have policies in place to protect the elderly from financial abuse. Chase should stop refusing to rectify this situation and refund me the amount that was stolen.

Over the many years of doing business with JPMorgan Chase, I have been increasingly troubled by the banking practices and security of JPMorgan Chase. In recent years, it has become the worst I have ever seen. From appalling customer service received from the fraud and disputes departments, to horrific offshore support, and local branch support.

JPMorgan Chase has sent my cancelled checks to someone else and sent me another local merchant’s cancelled checks. Because of JPMorgan Chase’s sloppy handling of cancelled checks, someone else now has my signature. When I called Chase, I got a “who cares” attitude and same for local branch representatives.

Since that incident, someone presented a check with my signature forged and stole about $450.00 from my account. I went to the local branch and got the same “who cares” attitude and they did nothing.

I have many examples that show systemic problems with JPMorgan Chase “security”, including the one you are probably familiar with, the JPMorgan hack exposed data of 83 million customers data, among largest data breaches in history.

Now some "security specialist" has sent me a letter that essentially blocks my on-site access to funds either at any branch or ATM all because I filed a complaint with a JPMorgan Chase supervisor who agreed with me. I am sure she is fired now for agreeing with me.

Beyond frustrating. I have tried 3 times and each time it says I need to put in my name and review the policies, but it does not show where my name is missing. I emailed and called, all I get is "sorry" and a phone number that wants a credit card number which I of course do not have because I am trying to apply. It is IMPOSSIBLE to actually speak to someone who has a clue. Why is this so difficult? You should just put "SORRY" under you bank signs, since that is all I hear.

I disputed a charge with the company truegreen. They killed my lawn which cost me 1, 900 and spray my dog with chemicals. I waited 40 minutes to talk to someone tonight. Last night in an email they asked me for pictures and anything to support my claim. I spent over an hour taking pictures and getting receipts and got a big envelope and they gave me the address where to send it. Tonight she said that we are reversing the charge and I have to pay because it's out of the time frame. She basically called me a liar. Emilia said they only asked for dates of service and I requested to send pictures. This is totally a lie. Because of Emalia between me and my wife we have over 600, 000 in a regular money market we are taking out this money and not doing any business with chase. Last month the ATM shorted me $560 and for them to give me back my money was hell. Lesson learn a day going to PNC bank.

We have two Mileage Plus Explorer United Chase Cards for many years; we open the account to earn miles on United Airlines. Our experience with Chase has been negative and sour, each time we have had to dispute a charge, a very easy process when merchants are not responsive and an expected service when the client pays a yearly fee for the card. Chase Credit Card Services has the worse customer care team, starting with the operators all the way to their Executive Offices in Ohio; they are the THE WORSE, arrogant, insensitive and unfair, just to name a few attributes. We were conned by Assurance Van Lines Moving Services, we had made a credit card deposit of $1, 500, but AVLS didn't provide the services promised. We charged-back the amount, and it took five months for a response/denial and another five presenting proof of the fraud, arguments and waste of time and efforts; we took our claim all the way to the Executive Offices in Ohio ( a waste of space regarding customer care) and to the President and CEO Jamie Diamond, who didn't even bother to respond. Contrary to JPMorgan Chase Bank promises to the board of directors, and the sales pitch of the yearly subscription of "a card you can use with confidence" Chase will always side with the crook. We will never use Chase Bank Credit cards, EVER!. I advise anyone to get a banking institution that protects the customer.

I have been going back and forth trying to find out where did you put my money. I wrote a check for services, vendor stated they were never paid. The check was cashed by your bank but was the money out in the correct account? I have been talking to your associates no help, my bank no help, go back to Chase and ask them where they put the money. I am not a customer of your bank but you can tell me where my money went correct?

I'm tired of running back and forth to the chase I opened a new checking account to get a $300 bonus which I never received... And i'm tired of calling the chase customer service number explaing the story over and over to get nowhere... I'm closing my account as soon as I get my monthly social security direct deposit and going to another bank... I've had nothing but a horrible experience with chase never again... Nobody is of any help to resolve this matter

Probably crappiest chase bank i've ever been to and it sucks because it's so close to my house so to go to another would just be out of the way. # service, the tellers can't count to save their lives and even management it not helpful and extremely rude. They are always messing something up. I can't honestly say I have been there once where they haven't messed up. Pathetic. Even when they mess up they either say they can't fix their mistakes or don't know how. It's embarrassing I have to call the chase all the way in abilene texas for help correcting 91st mistakes and they are always so nice and polite. Re evaluate your workers and management because sadly it effects the whole bank as a whole for one poor location.

Update: I went into the same branch and I went in because I needed a statement for the month, I get it on my phone but that day my printer had went out so no big deal I thought I would just go to the bank and get it! My mistake, the employee who help me was so rude. "well you know we send them to you" "yes I know, I have it on my phone" "okay, well you can print it off yourself, you know?" "yes I know but I came because my printer was broken" "oh well ok, hold on then" *waits about 5 minutes* and he couldn't even converse. I guess 9:30 is too early to want to help and customer because he had to be pulled away from his buddies that were all talking in a big group. Sorry you had to do your job.. Lol and you should never question why I customer came in or why they didn't just do it themselves. Apparently pressing buttons to print something off is too hard.

On two occasions i was treated in a rude and sexist manner by one of your employees, to the point where I feel threatened and harrassed. The first time I encountered him was towards the end of the work day. I was with my daughters. I had been in earlier abd spoken briefly to the branch mgr. Although i was there for something else, she suggested i open accounts fir my girls so i went back home to retrieve the necessary documents. When i came back, she was gone so the greeter saud she would get me someone else. Then a man came out and asked us what we were here for. I told explained that i had returned to open the accounts for my daughters and had some questions and possible changes i needed to make on my account. He obviously didn't want to help me and emphasized how he was really busy and I would have to wait a long time. When he was done with his client he walked out for a bit then i see him go in with another person. I waited at least an hour before came out. When he did, the first thing he says is oh you're still here. He spoke in a really rude tone, often being short and arrogant. He spoke in spanish several times even though i asked if he could use english since my girls don't speak spanish. He then made a rude comment about what a shame that was and how too many hispanics get americanized and allow there kids to loose there culture. He made several other rude comments and it was clear he didn't want to help us. When we sat down he asked again what i was there for, i told him again that we were opening accounts for my girls and had some account questions. He immediately rolls his eyes, lets out a big Ugh, and says nobody to him we were there to open accounts then say, you know we're closed right? I was obviously confused. I had been there for over an hour, no one said they were closed. This branch closes at 6pm and it wasn't 6 so again even more confused. He made me and my daughters very uncomfortable. Everytime i tried to explain what i needed he reminded me of the time. Obviously he wanted me to leave. Finally I said, look i understand its the end of the day and maybe you're feeling tired but I'm here and I've waited so can you possibly just try to help me. He said ok, but you know you're keeping me late. I ignored his response and gave hime the documents. He said he couldn't help me because my licence was expired, even though i had an interim license. I actually was upset about the license although earlier the branch mgr said it was fine. What was so disturbing was his blatant rudeness and aggression. After he said he couldn't help i asked if he could at least order a new card for me. He reminded me of the time again to which i replied that since i had been here such a long time it would be nice to get something done. Then he says well if you feel like you're not getting anything done why are you still here. I was so shocked. I told him that in all my time as customer a of chase this was the worst experience i have ever had. He had the nerve to tell me i was welcomed to go bank somewhere else, and actually he was surprised i was still here. His tone was very aggressive. I asked for the mgr name and which he did give me but was sure to say that i could tell her whatever i want that it wasn't going to make any difference to him. He said he wasn't worried about it and that he's "good" and that he doesn't worry about women like me. I told him i was going to talk to her anyway. Then he starts going on about my coming in with false id and asking him to do illegal things. I have a valid drivers license, theres nothing false there and i didn't ask him to do anything illegal. I was opening an account for my daughter and depositing cash. When he said i he couldn't open the account i didn't even push it. I just said ok. I just wanted to leave but he kept holding us up. Honestly this guy was freaking me and my girls out. Then he goes on to tell us a story about some guy taking money out of an account with no id but then later clauming it wasn't him that took out the money and wanted bank to pay him back. Then he says so you see people lie to steal money. I'm sitting there thinking, is this guy really accusing me of trying to steal money? This guy is freaking nuts. He kept smiling but saying aggressive things to me. It was scary and weird. When i went in back yesterday i was hoping the mgr was there but she was not. I was standing and waiting and he sees me and comes over. He asked are you ready to be helped this time. I politely said that i prefer to wait for someone else. He said well migdalia aint here so you're going to have to deal with me. I told him that after our last encounter i prefer to wait for the woman who was in the back. He laughed and walked off. He did let her know i was waiting then comes over and says you can go have a seat over there. It wasnt a friendly have a seat it was more an order. I told him i preferred to stan. Honestly i wanted to in full view of all the cameras. He made me very uncomfortable. He then walks over to the teller and as he does makes a rude sexist comment in spainish. He then starts talking about me and my account to the teller. I couldn't hear her but i could clearly hear him. There was another customer in the bank. I said to employee excuse but can you refrain from discussing me or my acct with another employee. I told him he had no right to violate my privacy. He was openly trash talking me and discussing account with the teller in the lobby with some random person standing there. He even told her i came in with false id. He said he wasn't discussing me and i told him i could cleary hear what he was saying. He then comes over and tells me that he has the right to discuss my account with any employee and because i had false documents he had to make her aware in case i come in and that he and she would be required to verify my documents. I told him i was in to use the teller so there was no need for her to know my personal business, nor need for to verify any of my documents. I told him that i didn't want him anywhere near my account. And that i would be dealing with someone else. He then tells me that even if i work with another banker he still has acct access and will be supervising and verifying my documents for her. He said that whatever she does, it will still have to go through him. This guy is hell bent on harassing me. I felt so humiliated in front of that other customer. I keep a strong face when i was there because i didnt want to give him the satisfaction of seeing me break down, but that guy is freaking bully. He even went in to talk about me to the other banker before i got to go in and see her. I asked her about it when i finally went in. She obviously looked uncomfortable and it was clear from the way he was behaving that he did say something to her about me. She was actually nice. She just said she is unclear about what the previous situation was with him but that she would like to make my experience with her better. I did tell her everything that happened. Throughout my meeting with her he keep staring over at us and walking past the cubicle we were in. It was very uncomfortable. He was stalking me in the darn bank. I was determined to get what i needed done, after all i am a client of this bank. My son is active in the military and we have have a joint account. I needed information on military accounts and investments since he will be depositing a large sum of money. Also with his up coming deployment he wanted to make sure i would be able to pay his bills and take care of his banking needs. The only reason i didn't pull all my money out was because of how nice the woman i spoke to was. She reminded me that I was the client and should not let myself be run out of my bank because of an employee. She Also gave me the customer service number for chase. I did not open accounts for my daughters. They refused to open an account with a bank that allows and employs such sexist people to work for them. They opened accounts at another bank instead. I am shocked and appalled at this employee. How does Chase hire people like this. This employee made sexist and derogatory comments and harrassed me in your own branch. Am i to be harrassed by him every time i go in? How do i know he's not going to mess with my account. Is my money safe?

My family and I have been loyal chase customers for more than 10 years and had been very happy about chase products and services until my recent disappointing and frustrating experience through Chase travel center.
Here is my story. Because of my friend's recommendation, I booked tickets through Chase travel center for my long planned trip back to China, for the first time and hope it is not the last time. The flights were carried by Air Canada and supposed to departure on Apr 5th from Dallas to Vancouver (AC8625) and Vancouver to Shanghai (AC025). On Mar 9, AC informed the chase travel center that the flight AC025 got cancelled. Because chase travel center did not leave my contact information to AC, they could not inform me. What chase travel center following did really disappointed me:
1. Chase travel center did not try to notice me after they got the notice of cancellation from AC. When I tried to check in at the DFW airport on Apr. 5, I was informed that my flight was cancelled and my rearranged schedule was Apr. 4. How can I leave Dallas on Apr. 5 and have a connection flight at Vancouver on Apr. 4? So immediately I called the chase travel center, they told me their record showed they tried to call me once but I did not pick up the phone. A message was left. But in fact, as I only recently changed the cell phone carrier, I even did not set up the voicemail. Except the only one time call, they did not send me an email or try to contact me again.
2. Chase travel center did not want to provide me a solution or help me out after I found the flight got cancelled. In the phone, I waited almost 1 hour to get a chance to talk to the specialist who also claimed she is the supervisor of this travel center. I was only informed that I should take the full responsibility to check the status of flight by myself. The onetime call just a courtesy. She even told me that if I want to change the flight, I have to pay the changing fee, if I want to change the carrier, I should pay whole for the new ticket and forfeit my pervious ticket. But in fact, I called AC directly and they changed my flight to Apr. 6 without any additional charge. Was the manger try to hide some information and earn more money from their already miserable customer?
3. Chase travel center did not notice their customer about updated requirement of documents to travel to other country. They did tell me that I need visa/green card to go back to USA. But they did not inform me that Canada launched a new policy which required eTA for passages even only with a flight transfer in Canada. So in my return trip (on Apr 23) from Shanghai to Dallas, I was refused to board at Pudong international airport. Because my eTA was not approved immediately, I had to change the flight to Apr24.
I am a working lady and it is not easy to find 2 weeks for a vacation. It is a reunion with my family members in China after many years. Each day is super cherish to me. However, because of the negligence of chase travel center, I suffered so much trouble, both from time( I wasted whole two vacation days) and money (wasted more than $500, one connecting flight ticket from Shanghai to Kunming, luggage storage fee at airport and hotel fee) sides. All the response I got from chase travel center was" it is not our business". When I asked for compensation, what they provide me was 5000 reward points. Is this the appropriate way as a big bank's travel center to treat their customer? Did they show any respect or care to their business? As I said before, as a loyal chase customer, I did advise a big improvement of the customer service quality of travel center, hope at least they try hard to notice any change of the flight schedule and provide updated documentation information. If they do not want to spend time in it, at least leave customers' contact information to the airline so airline can inform their customer directly. Finally, when a poor customer suffered in a trouble, please try to help them out!
Thanks for your attention and hope I can hear something from you!