JPMorgan Chase
Reviews and Complaints

Try this; the first time I applied I was denied because my payments were not late, I reapplied it took a few months cause they kept losing the documents I would send them at their request went on for a few months, they finally put me in trial mod for 6 months-lower payment and the in Dec it was approved we signed everything sent the documents back and in May it was reversed, because my acct was audited by IRS (so they say) it was incomplete on their side, they never let me know until I started getting papers saying if I was having problems making my payment to call. It has taken from Apr to get an answer and now its in review pending again, so I get the calls again while it is, cause its one company-but each dept doesn't know what the other is doing and to find out it may NOT be approved.
I also have a second with them-I was trying to do the same, I sent them the final papers from the 1st and they told me they would start things going on the mod for that--no calls from them I called them over the weeks to make sure all was ok, they said we are working on it and not to mention everytime I called the rep I was dealing I never got a call back after leaving messages--so now its been charged off, I called to get info on what to do to get out of that status they said too late--they said I could make a lump sum payment or make monthly payments but they still could not guarantee anything--even after I make payments. Chase SUCKS--I guess they are above the Obama bill to help!

Never ever finance a car through chase. They are horrible to deal with. My car payment is due on the 15th of the month and they usually start calling on the 13th and 14th. I have told them numerous times. Do not call before the payment is even due. Absolutely harassment. I have never been more than 10 days past due. I was told the grace period is just before late charges are assessed. Any other place I have had a car finance through calls after the grace period not before the due date.

Chase is horrible at auto financing

Judy Meyer lied to my family stating that I went to her branch and tried to illegally withdraw money from my parents account. This lie was told to my brother and sister and spread around my family. I never met this woman she has no idea who I am or what I look like. When I complained to the branch manager I was told to forgetg about it. I am pursuing a defamation of character suit against c hase and Judy Meyer who should be fired!

I have a ten-year home mortgage that was refinanced with Chase in 2003. I pay my own property taxes and insurance (i.e., no escrow account).

March 18, 2010--Chase sent a letter accusing me of being delinquent on my property taxes and threatening to pay them for me and set up an escrow account for all future payments.

My taxing authority allows for semi-annual payments, due Nov 30 and June 30 each year. I had paid in November; June was not yet due. After calling my tax authority (who did NOT report me as delinquent), I called Chase and learned that I need only send copies of my receipts to clear this up.

March 23, 2010--Certified letter to Chase with a copy of the receipt for November payment, and explanation that my taxing authority allows installment payments. Next payment due in June. Requested they respond that this was sufficient documentation to resolve the problem.

May 19, 2010--Chase writes to tell me that they still consider me to be delinquent, that they paid my "delinquent" taxes for me and have established an escrow account.

May 21, 2010--I received the May 19 letter, too late to make any phone calls.

May 24, 2010--Began making telephone calls to Chase and my taxing authority. In the process, I learned that Chase's third party tax agent, First American, had made a mistake in pulling "delinquent" accounts, and forgot to exclude people who were on installment payments. This had impacted about 200 people in my county alone. Chase was aware of the problem, but they did not communicate it to the low-level "customer service" representatives, nor to their supervisors.

After many calls, transfers and a lot of on-hold time, I learned that because they didn't have a letter from my taxing authority SAYING that I could pay in installments, they still considered my account delinquent.

May 27, 2010--I faxed and sent certified mail the requested documentation, with a request that the escrow account be "unestablished" as it was inappropriately enacted. I requested a response.

June 3, 2010--Chase sent a letter notifying me that they had received a past-due bill from my tax authority (not true) for the property taxes and had sent a check and established an escrow account.

June 4, 2010--I received the June 3 letter and called Chase again. After much run around (customer service can't help, you need to talk to the Tax Dept. Tax Dept. can't help, you need to talk to Escrow Dept. Escrow Dept. can't help, you need to talk to Tax Dept. All while being on hold in between with really annoying repetitive "music."), I finally got to speak to a supervisor who seemed to understand what happened and opened a "work order" for me. Supposedly, the only thing that needed to happen was for my tax authority to return Chase's check back and everything will be resolved. If I had any more questions, I should be able to get assistance by just referring to the work order number.

My tax authority meanwhile was collecting a number of Chase's checks, which they were not cashing and planned to return, but they could not get anyone at Chase to tell them where to send them.

June 7, 2010--I paid my remaining balance on the property tax and faxed a copy of the receipt to Chase. I also sent a copy by certified mail.

June 10, 2010--I received yet another "nasty-gram" from Chase about how much I would be required to pay on July 1 as a result of my being delinquent in paying my taxes. I called Chase again, with the work order number. Short story--it did no good. Customer service routed me to Tax who routed me to Escrow. The fellow in Escrow was very condescending and patronizing, saying I MUST have done something wrong, or this would have been resolved. He also tried to route me back to Tax Dept. I requested to speak to a supervisor; he sent me back to Customer Service, where I stayed on hold for about half an hour before their service department closed. I heard "We're sorry, but our offices are now closed..." and I was disconnected.

June 11, 2010--I obtained a letter from my tax office to Chase explaining that I had not been delinquent, that I was on an installment payment plan, and that they were returning Chase's check. I faxed this document to Chase and also sent it certified mail.

To summarize, this problem should never have happened, especially after I sent in documentation showing Chase was wrong. I had to force them to acknowledge having the documentation when I told them I had the certified mail receipts and the fax confirmations. Even though they were looking at the proof, they said nothing could be done until they got their money back.

It is my position that it was Chase's mistake sending the check in the first place, and that it is between them and the tax office. I shouldn't have to correct--or pay for--their mistake, nor do I have any leverage at the tax office to force them to send the checks back. (The tax office told me they will be returning the checks early next week, but it may take up to 30 days for Chase to acknowledge having them. My next mortgage payment, with the escrow assessment tacked on, is due before that.)

As soon as I get this cleared up, I will be paying off the loan and getting Chase out of my life. I just pray there are no more screw-ups before then. (And there is a whole other story about their harassment regarding how much insurance I carry on this property.)

Proposed resolution: reverse the establishment of the escrow account and revert my monthly payments back to what they have always been. A letter of apology would be nice, too.

Thank you for reading this lengthy rant. I hope it helps others.

Ok, I dont my objective to be expecting 100% perfection from banks and other places, but the way they do things at Chase dont make alot of sense. Ok, Im standing in line one day, ready to make a deposit, when one of the clerks has a disabled customer read either social security number or account number out loud where the whole bank can hear them. You know how dangerous and risky that is to your personal idenity? Alot of things didnt make sense. They dont pay close attention to what they're doing. They also close your checking account without any notification ahead of time.

Chase mortgage/home finance stole our house!

Does someone know if the statute has run on mortgage lawsuits/class action suits where now ex-homeowner was forced to foreclosure by chase mortgage/home finance in december 2007? We owned a beautiful 125-year-old queen anne historic home (Listed on both state of texas & city of fort worth historic register/landmark designation w/bronze plaques by door so indicating) in ft. Worth which we worked on extensively to restore. Our original note was with first franklin mortgage in july 2003, but 2 months later note was sold to chase. Loan was an arm that provided our mortgage payment could only be raised every 2 years. Chase began raising our mortgage 2 months after they acquired the note and continued raising it randomly but no less than every 2-6 months. Mortgage payment started out in august 2003 at $635, the note was sold to chase in september 2003, and by late 2005, chase had raised our mortgage payments so many times - in breach of contract - that it reached $1, 350 by mid-late 2005.

When we lost our jobs; both got very sick a couple of times each; our only vehicle (A nissan frontier pickup) was stolen, stripped, and burned (We only carried basic liability w/uninsured motorist on it b/c it was fairly old & paid for). We couldn't make such high mortgage payments (Twice what the original payment was in just 2 years’ time). We filed both ch. 13 then ch. 7 bankruptcies and tried to work with chase to help get our monthly payments lowered. However, chase’s help in this was minimal at best and did nothing to help us.In november 2007, chase filed for foreclosure. At that point, we naively/stupidly/desperately paid $1, 200 for foreclosure negotiation assistance through a woman in arlington, tx named joanne partida, and, of course, eventually learned she was scamming us & ndash; she did nothing and we never got our $1, 200 back from her. However, we had 3 different people who definitely wanted and were ready, willing, & very financially able to buy the house from us before foreclosure. At least this way, we would avoid foreclosure & get our equity back, even if we could no longer remain in the historic home we’d worked so hard on & loved so much. We contacted chase every day to get a payoff amount on the house in order to sell it to 1 of these 3 anxious potential buyers. However, whenever my husband michael or I called or wrote chase to obtain a payoff amount on the house so that we could just sell it and get some of our equity back and move on before losing all to foreclosure, we never received anything from chase in response to our written requests, and all the chase reps that both I and michael (My husband) spoke with stated clearly to us that chase refused to provide us with a true and correct final payoff amount on the house. Of course, we had to have this figure to be able to sell the house. The last person I spoke to at chase (A woman named barbara ______________ in california) just before foreclosure told me in these exact words and in a very vicious/deliberately cruel manner/tone: " [we] (I. E. , chase) are refusing and will continue refusing to provide you with your final payoff amount. [we] (I. E. , chase) are going to see to it that you are definitely foreclosed on. " I explained to her and other chase reps that I absolutely had to have a final payoff amount because I had 3 definite buyers wanting & ndash; and competing with one another - to buy the house at a good price before chase foreclosed on us. Ms. Partida also went so far (In her almost non-existent help) as to contact chase for a payoff amount as well, but chase kept sending her different figures that kept increasing each time they sent one to her, so none of those amounts were final or reliable. Chase continued until the last moment and throughout the foreclosure sale to refuse to provide us with a final payoff amount.

So, despite having 3 definite, guaranteed buyers who wanted to step up and buy the house immediately and were standing in line ready and completely prepared to bid on/buy the house from us right then and there for a very decent price, chase made sure it went to foreclosure by refusing to provide us with our final payoff amount. Then, at the foreclosure sale, chase bought the house back for itself. (We have investigated further into this and have reason to believe/suspect that a chase employee ended up getting the house, which we find extremely strange and suspicious). This is also highly suspicious, as the house was slated to go onto the national register of historic places & ndash; its unique history, one-of-a-kind architecture, location, and other provenance on the house made it a very desirable property.

Whoever lives in it now has torn it all up - - it hardly looks like the same house we bought and worked on so hard ourselves to restore. It has lost its historic plaques/designations because whoever lives there now is not following the strict historic guidelines that an owner of an historic home must follow to keep the house officially designated as a state and city historic landmark, and as an upcoming listing on the national historic register. The formal english gardens that were out in front of the house surrounded by a wrought iron fence are now overgrown with weeds and dead, and the beautiful antique wrought iron fence that surrounded the front english gardens has been torn down as well. Aluminum foil and stained flowered sheets now hang in the windows. When we owned the house, it had a small but nice-sized glass greenhouse on the back next to the kitchen which was also beautiful with many unusual, old, heirloom plants and flowers, a shower, and a work sink. The new owners tore the historic greenhouse down altogether. They painted the house a pale & ldquo;vomit-colored” yellowish-green and the trim/door, etc. A battleship gray. It's ruined after all the labor of love we put into it ourselves when we owned it. If chase had not breached contract by illegally raising the mortgage payment every 2-6 months so that it shot from $635 to $1, 350 in 2 years' time, we would still be living there and continuing to restore it. It was one of a kind and was built by a famous fort worth sheriff, who then became a prominent judge, and then moved on to become a state congressman. Or, alternatively, if chase had just given us the final payoff amount on the house (Which chase was required to do by law but instead just thumbed their nose at both us and the law) , we could have sold the house immediately, before foreclosure, to one of 3 anxious, aggressive, definite, and financially sound buyers - with at least 1 of them (And possibly 2) paying full cash for it.

When I bought the house in 2003, I paid $95, 000 for it and put down $25, 000 toward the purchase price.In fall 2007, the house appraised at $137, 000, and the 3 buyers were gladly willing to pay us that (And perhaps more) , as they were competing against each other to get the house. That house was an important, significant, and valuable house. Because chase would not give us the payoff amount as they are legally required to do so that we could just sell it and start over elsewhere, we lost every penny of equity we had in the house - - approximately $67, 000 in equity ($25, 000 down payment plus $42, 000 in sales proceeds) had we been & ldquo;allowed” to sell it.

Now we have nothing. We are middle-aged and are having to start all over like kids in their early twenties. We rent a house in a very bad and dangerous section of town (Basically, the & ldquo;’hood. & rdquo;) one of our cars (A 2006 nissan altima) was repossessed b/c we refused to make further payments until either nissan u. S. A. And/or carmax honored nissan's recall of the car's alloy wheels (I had a serious accident in the car due to this defect, but neither nissan u. S. A. Nor carmax would honor the recall/warranty). One week later, our other very old car finally bit the dust for good. So for 5 months (Dec. 2009-april 2010) we had no vehicle or mode of transportation, which ruined our job-hunting abilities. We finally saved up $800 to buy a used & ldquo;fixer-upper” cash car last month, so we now have 1 set of wheels, anyway, although we really need another car for us to each realistically pursue our separate, respective job searches. We live in dire poverty, and now our unemployment benefits have just run out. Since we are middle-aged, we are too & ldquo;experienced” or & ldquo;over-qualified” for many jobs now, as the poor economy has resulted in companies hiring less experienced, younger applicants who will accept a very low, entry level salary. Even when we have stated to employers that we are willing to take a very large pay cut in order to just be employed, employers are not comfortable with that b/c they know we are worth much more than what they are & ndash; these days & ndash; willing to pay. They would rather hire a less capable, less experienced youngster at a low salary than feel guilty about paying highly qualified, very experienced people like us at an equally low salary b/c they’re embarrassed about their salary low-balling. However, as middle-aged people, we still have quite a long time to live (Barring any serious medical conditions that may arise, but we’re both very healthy and have longevity in most of our family histories). So, we’re way too young to just & ldquo;quit” trying to get back on our feet again. But with the unemployment rate like it is right now, we’re too old to land decent jobs to be able to start over again from scratch. People tell us, & ldquo;just go work at mcdonald’s or somewhere like that for now until you find a job in your real career field. & rdquo; well, places like mcdonald’s look at us like we’re crazy when we apply for low-level positions b/c we both are degreed & experienced in our chosen fields. (My husband is a graphics artist and customer service rep with a b. A.In fine arts; I am a paralegal/legal-executive assistant/secretary with 2 bachelor’s degrees (Cum laude) in english literature and in philosophy plus 18 hours in post-grad courses toward my master’s degree. We both have over 18 years’ experience in those careers). Employers are uncomfortable hiring us for & ldquo;no experience needed” jobs, or they tell us we don’t have any experience working retail or working in totally different jobs than what we’ve always done so we don't qualify for employment with them, even if their jobs would be a cake walk for us right now.

The trickle-down effect of losing our historic home due to chase’s constant breach of contract in raising our mortgage payment every 2-6 months, then their consistent refusal to give us a final payoff amount so we could go ahead and sell the house, get our equity back, and avoid foreclosure has turned us into paupers who have nothing now except physical and severe, non-stop depression/stress, 24-7. We have both been so mentally wasted and in shock and severe depression that we have been unable to come to grips with this and seek out help. We did try to get help from a few of the attorneys I worked for, but they made it clear to me that since I was not a paying client, they didn’t want to be bothered by my problems. As far as I and michael are concerned, chase is in league with satan himself. Chase mortgage/home finance without question stole our house from us by (1) first raising our mortgage payments far more often (Every 2-6 months) than was provided in the contract to the point where - over a 2-year period - our mortgage payment was twice what it began at consistently, repeatedly, and then (2) illegally refusing to give us a final payoff amount so we could sell the house to 1 of 3 definite buyers we had lined up prior to foreclosure! I hate chase more than i’ve ever hated anything else in my life!

Does someone you have any suggestions or know of a good attorney, anywhere in the u. S. But preferably in the dallas/fort worth area who specializes in and is now handling such cases? We would be extremely grateful for any attorney referrals or referrals to any other entities through which we can seek remuneration and damages from chase mortgage/home finance if we aren’t too late in bringing suit or, preferably, in joining an existing class action.

Sad and lost, we are

Michael and kim kranker
5205 s. Hampshire blvd. , fort worth, tx 76112
[protected]
[protected]@yahoo.com
[protected]@yahoo.com

On june 1, 2010 I made a payment online to chase home mortgage, a division of chase bank. Our fha mortgage was originally held by freedom mortgage, but the loan was sold to chase. I have been either sending a check to them or paying online at their website when I felt I couldn't get a check to them on time. This time, on the 1st of june I made my monthly june payment of 921.13 and received a confirmation number from them online, which I wrote down, and since I had not had a problem with them before, I forgot about it. On the 4th of june, I received a call from my local bank branch of sterling savings bank here in washington state to inform me that chase had sent a request for 5 payments instead of one. All on the 3rd. Of june. My bank computer system had paid 4 of them and then they caught the 5th one before the electronic system at these banks paid that 5th payment and called me to see if I truly was making that many payments in one day, one at a time to chase bank, because it had seriously overdrawn my account already and if this kept up it would get even worse. Of course, I told them I had made only one payment to chase. Besides the amounts chase had already been paid from my account, when it got into overdraft status, the computer automatically charged me nsf fees of $29 each time. I not only had nsf fees for the payments to chase, but I also had nsf fees for other bills that are automatically paid from my account, because when they came in, I was already overdrawn by chase's error. My bank assurred me that if I called chase and brought it to their attention that their computer system was overcharging me, that they would refund the extra payments. I have called chase, my bank has called chase, we have submitted all the documentation requested and it is now 8 days later and not refund. Todays communication with them by my bank ended with my bank being told that they were researching my claim, and it would be 10 more days before they would refund any money. I have not been able to use my debit card for my bank because my account is overdrawn. I don't want to risk getting more nsf fees by writing a check, and I am trying to live on what cash I have on hand until this gets straightened out, which is less than $50 for groceries and gas. I get a social security check later in the month that is automatically deposited, but if this isn't resolved, it will just get swollowed up by the more than $2600 overdraft. My bank is working with me to get the money back into the account asap. But chase should have refunded it already. They not only have the records showing they took out all those payments, they even sent a statement showing them, but their customer service dept. Says they have to research it some more to make sure it happened. Bull sh.. T!
They want to hang on to the money as long as they can to draw interest on it. Every little bit counts with them. Every little bit to them is a lot to me. My husband and I live on a fixed income of his retirement and my social security, and we still have a mortgage. You would think they would want to encourage people who pay their bills on time by giving them good customer service, but obviously, they don't care. As soon as possible, we are going to refinance with someone else.

I have a ten-year home mortgage that was refinanced with Chase in 2003. I pay my own property taxes and insurance (i.e., no escrow account).

March 18, 2010--Chase sent a letter accusing me of being delinquent on my property taxes and threatening to pay them for me and set up an escrow account for all future payments.

My taxing authority allows for semi-annual payments, due Nov 30 and June 30 each year. I had paid in November; June was not yet due. After calling my tax authority (who did NOT report me as delinquent), I called Chase and learned that I need only send copies of my receipts to clear this up.

March 23, 2010--Certified letter to Chase with a copy of the receipt for November tax payment, and explanation that my taxing authority allows installment payments. Next payment due in June. Requested they respond that this was sufficient documentation to resolve the problem.

May 19, 2010--Chase writes to tell me that they still consider me to be delinquent, that they paid my "delinquent" taxes for me and have established an escrow account.

May 21, 2010--I received the May 19 letter, too late to make any phone calls.

May 24, 2010--Began making telephone calls to Chase and my taxing authority. In the process, I learned that Chase's third party tax agent, First American, had made a mistake in pulling "delinquent" accounts, and forgot to exclude people who were on installment payments. This had impacted about 200 people in my county alone. Chase was aware of the problem, but they did not communicate it to the low-level "customer service" representatives, nor to their supervisors.

After many calls, transfers and a lot of on-hold time, I learned that because they didn't have a letter from my taxing authority SAYING that I could pay in installments, they still considered my account delinquent.

May 27, 2010--I faxed and sent certified mail the requested documentation, with a request that the escrow account be "unestablished" as it was inappropriately enacted. I requested a response.

June 3, 2010--Chase sent a letter notifying me that they had received a past-due bill from my tax authority (not true) for the property taxes and had sent a check and established an escrow account.

June 4, 2010--I received the June 3 letter and called Chase again. After much run around (customer service can't help, you need to talk to the Tax Dept. Tax Dept. can't help, you need to talk to Escrow Dept. Escrow Dept. can't help, you need to talk to Tax Dept. All while being on hold in between with really annoying repetitive "music."), I finally got to speak to a supervisor who seemed to understand what happened and opened a "work order" for me. Supposedly, the only thing that needed to happen was for my tax authority to return Chase's check back and everything will be resolved. If I had any more questions, I should be able to get assistance by just referring to the work order number.

My tax authority meanwhile was collecting a number of Chase's checks, which they were not cashing and planned to return, but they could not get anyone at Chase to tell them where to send them.

June 7, 2010--I paid my remaining balance on the property tax and faxed a copy of the receipt to Chase. I also sent a copy by certified mail.

June 10, 2010--I received yet another "nasty-gram" from Chase about how much I would be required to pay on July 1 as a result of my being delinquent in paying my taxes. I called Chase again, with the work order number. Short story--it did no good. Customer service routed me to Tax who routed me to Escrow. The fellow in Escrow was very condescending and patronizing, saying I MUST have done something wrong, or this would have been resolved. He also tried to route me back to Tax Dept. I requested to speak to a supervisor; he sent me back to Customer Service, where I stayed on hold for about half an hour before their service department closed. I heard "We're sorry, but our offices are now closed..." and I was disconnected.

June 11, 2010--I obtained a letter from my tax office to Chase explaining that I had not been delinquent, that I was on an installment payment plan, and that they were returning Chase's check. I faxed this document to Chase and also sent it certified mail.

To summarize, this problem should never have happened, especially after I sent in documentation showing Chase was wrong. I had to force them to acknowledge having the documentation when I told them I had the certified mail receipts and the fax confirmations. Even though they were looking at the proof, they said nothing could be done until they got their money back.

It is my position that it was Chase's mistake sending the check in the first place, and that it is between them and the tax office. I shouldn't have to correct--or pay for--their mistake, nor do I have any leverage at the tax office to force them to send the checks back. (The tax office told me they will be returning the checks early next week, but it may take up to 30 days for Chase to acknowledge having them. My next mortgage payment, with the escrow assessment tacked on, is due before that.)

Proposed resolution: reverse the establishment of the escrow account and revert my monthly payments back to what they have always been. A letter of apology would be nice, too.

As soon as I get this cleared up, I will be paying off the loan and getting Chase out of my life. I just pray there are no more screw-ups before then. (And there is a whole other story about their harassment regarding how much insurance I carry on this property.)

Thank you for reading this lengthy rant. I hope it helps others.

Chase recently took over my 17 year old mortgage and wasted no demonstrating corporate greed. This month my payment suddenly increased by $103.00. They are trying to justify it by using the escrow account, inflated projected costs, and a funky math formula with an inflated minimum balance (1/6 the payouts) minus the lowest balance. They refer to this as an "escrow shortage" and claim I owe them $860.00 now, even though if or when it would occur is projected to be October, 2010. I did not pay that amount because my numbers and projections do not match theirs. They used this shortage to validate adding $70.84 to my payments as well as an additional $33.00 to increase the escrow deposits.

It's funky math because when I calculate the average monthly balance (using their inaccurate numbers), it is $397.65. This is plenty of cash out of my pocket for Chase to hold on to. Chase also used early debits for property taxes to exaggerate or inflate a lowest balance...shame, shame, shame! It's greedy and dishonest!

I called them on June 3, 2010 requesting to opt out of escrow and was told no. I called them on June 4, 2010 to discontinue the automatic debit payment and am a bit worried about this now that I read the dishonest practice of holding onto payments that other people have reported. I will probably send my payments "signature receipt" to protect me from any future legal liabilities.

The renewal for my home owners insurance policy is July 28, 2010. I shopped around and am thinking about switching to a much less expensive provider and wonder if I should pay it in full myself and sending Chase (probably certified) the proof and documents of such. My property taxes won't be due until September and November. For a short time only, time is on my side but it appears Chase is playing hard and dirty and I have to be careful.

I already filed a complaint with the Treasury Department and am still waiting for a call back from an attorney. I will do whatever I need to do to make Chase do right. If there is a class action lawsuit...count me in! I want to sign any petition against Chase.

I have been checking the online banking system twice a day;and still this month I have close to 100.00 overfraft fees;one for only two dollars!This has never happened before;also in one branch here the teller told me I had to use online banking from now on and that she was only there to bring new customers to the bank;she also did not offer me the best programs on my cd's and did not inform me of all my options;the ones she did offer me seems to have worked better for the bank and not me.When I called to have at least one overdraft fee removed I was told the computer system could not be overided;although it had made mistakes and is not always accurate when I check it online.Also chase gouged my interest rate on my credit cards;right before the new restrictions on cedit companies went into effect.I am withdrawing all my money feom this bank-I feel it is a scam and a ripoff.

Chase froze my husband’s account because of an identity theft alert on his account. Chase never called or alerted my husband about the status of his account. The bank refused to allow him to make a deposit or cash any government checks. Which is apparently against the law in this situation. The bank required for him to prove his identity with social security which he did but the account remained frozen. The bank, however, continued to charge fees for all of the electronic transactions that were preset with online banking. They also considered allowing an electronic debit for 999, 999, 999.00. Over a week has gone by and they remain determined to collect the nsf fees that they tacked on from all of this mess before they will even consider to open a new account. Their policies don’t make sense. The customer service is appalling and I would never trust or recommend any business affiliated with Chase.

I submitted an separate payment for $5000 additional principal from a monthly statement form I received. I have automatic payments on my mortgage loan taken monthly direct from my bank. At month end, my bank statement showed no monthly loan payment was taken out. I called to ask why, they indicated they had take the $5000 and applied it to may and june loan payments and the balance was put towards an additional principal payment instead of the whole $5000. I had indicated on the form that it was additional principal when I sent the check and they admitted the error. However, they would not correct it because it would show a delinquent payment for may and june on my credit report. I asked to speak to a supervisor and was put on terminal hold. Thank you, Chase, for your committment to customer service...

I paid my Chase Visa balance in full and requested the account be closed. The following month I received a statement saying I owed them $50 in interest charges. I called and got someone who could barely speak english that said it was 'impossible' to reverse these charges. I asked to speak to his supervisor and he argued with me for 5 minutes about how his supervisor couldn't do anything differently. I had to ask 4 more times to speak to the supervisor and I finally was connected to her. She kept telling me that I had to pay the balance in full for two consecutive months before interest charges would stop accruing. I asked her how then, do interest charges EVER stop accruing? If you pay your balance in full there is nothing to charge interest for. Do not do business with this dishonest, customer-gouging company! They got their bailout and do everything they can to squeeze more and more money out of their customers. I think they are dishonest and criminal and told them so. They don't care about anything except making their executives richer.

I received a call from Chase Health Advance on yesterday about a payment that was due on the 23rd of May. I mad the payment on May 29th over the internet which they indicated that it was not showing on my account. I got into a Heated argument with them which they called my work number and they were informed not to. I requested to speak to a supervisor and I Spoke to a Ms.Elizabeth Rose that indicated that she was part owner of the company. I them spoke to Mr.Doughty that indicated he was the highest supervisor in the company and I coudlnt speak to anyone but him. He then put me on hold which he was very disrespectful and I hung up the phone. They threaten to charge off an account that has not been any were close to ever being 30 days past due. I will never do business with these people ever again. Just to add food for thought the payment had already been made when the call was initiated.

I was a credit card holder of Providian Financial Services, until it was taken over by Washington Mutual, then about a year ago, it was taken over by J.P. Morgan Chase. In the four years I had this credit card I never had any problem with Providian or Washington Mutual. When Chase took over, I was mailed a letter stating that my APR would be arbitrarily increased by 12% due to the sagging economy. I was given an opt out option to the increase if I was willing to close the account and pay off the balance in regularly monthly payments, (just as I had been), but the card would be inactive and I gladly accepted. I closed the account to keep my APR 9.9% and all seemed fine. I shredded the card, and planned to pay off the balance. My APR did not change for 3 months, when one day I went online and found my APR to be posted as 22%. I called the customer "service" department and was told that they never promised me an opt out and that in fact, they showed no record of my conversation with customer service 3 months earlier! I told them the name of the person I spoke with, the date and time, (as I always write notes with stuff like this), and they denied having anyone by that name working for them. I told them they are committing fraud and that I would report them to the Federal Trade Commission and all agencies I could to include the Better Business Bureau and the person I spoke with said, "you can do as you wish, your APR is still going to be 22%". I told them it could be a cold day in *** before I submit to corporate greed and strong arm business tactics. I also told them they could find someone else to try to screw because the screw was coming back to them this time. I told them I would NEVER pay a dime on this account until the lowered my APR back to 9.9%. I had NEVER missed a payment in all the years I had the card, nor had I overdrawn it. I was I admit paying just over minimum payments for the last 8 months but I was in good standing and should not have been levied a 12% APR increase due to an economy they helped to destroy. To this day (a year later), Chase has not seen a DIME of my money on a $8K account and they will not. I will let a judge lock me up if that is what has to happen first. And believe me, I will get media attention then! I defaulted on the account and my credit rating has suffered, BUT, they are doing it to MANY people and the credit card I just got (through my new bank) is 12% APR and they said not to worry about Chase's ding on my credit report as pretty much everyone affiliated with Chase got hit with this massive arbitrary increase and that numerous people are refusing to pay now. Chase just reported a 3.3 BILLION dollar profit for the first quarter of 2010, and it is from arbitrary increases on otherwise good customers unwilling to stand up to them. I for one will stand against this monster and fight. I can tolerate a low credit score as I don't buy major purchases and rarely use my credit cards now. I still have two others in good standing, so Chase can kiss my ***!

It is my opinion that Chase is a criminal organization and I predict them to be before the feds eventually for their extortion and I hope they collapse to the ground.

A truly EVIL, DECEITFUL, and GREEDY company. BUYER BEWARE!

I did the financially responsible thing and bought a car with cash from a private seller who unfortunately had a loan from Chase Bank. I met her at the bank on May 15 and paid off her loan with cash. The bank representative converted it to a cashier's check, said it would be forwarded to the loan department and I would receive (with their customer's permission of course) the release of lien within 6 days. It is now the 26th and I still have no release. I am still unable to use the vehicle I have paid insurance on since the 15th because I cannot transfer the title and plate it...so it sits in my driveway. I called Chase (the local branch the seller uses in Okemos, MI) and was told by a female that it takes 15 days to receive the release of lien. She offered to have Corey from the loan department call me to see what he could do. To his credit he did return my call the same day. However when I told him I would tell all my friends and family what a poor experience I have had with this bank he hung up on me.

Bottom line...avoid Chase if you care about customer service or expect them to act in a timely manner.

I reported CHASE BANK on January 18, 2010 for not processing my payment which was made on their faulty broken website on January 12, 2010 to be processed by January 15, 2010. It was still not done by their incredibly inept staff, not even answered by their inept customer service department, and they tried to say I was late? Not! I called them and had all the ammunition I needed! confirmation numbers and all! It was THEIR mistake NOT MINE! I told them about this site and about my public complaint. You know what they did? They went to EXPERIAN! They filed a mark on my record saying there was a PAYMENT ISSUE and it was FINALLY RESOLVED BY ME. IT MADE ME LOOK SUSPISCIOUS! If that izs not retaliation, I don't know what is? That cost me my credit rating with 2 other credit card companies that cut my credit in half with no warning! MF's CHASE BANK owned by JAMIE DEMON..he is the Demon himself.