JPMorgan Chase
Reviews and Complaints

On Monday 10/11 2021, my friend and I visited my local Chase bank located at:
10100 Forest Hill Blvd.
Wellington, FL 33414
so that a new bank account could be opened. We previously called the bank and explained that I was referring my friend, William Thompson, and he wanted to open a new account with Chase. I sent him the referral link and he attempted to fill it out; however, since William is from Canada, he was having trouble with the link. William spoke on the phone with Joe A, at Chase Bank in Wellington and he recommended that William come in and speak with him. I accompanied William to the bank and told Joe A. that I was referring William in order to open a new bank account, was wanting the referral fee for both of us, but was having trouble filling out the application on the link. Joe did say that the referral was handled by the marketing department and not the local bank. He proceeded to sign up William for a new account, and never mentioned that we needed a referral code in order to receive the referral fee. This information was revealed to a Customer Service Agent who I called when I returned home and explained the problem. The gal conferenced in Joe A. at the Wellington Bank and agreed with me that there was some miscommunication between the three of us. The call was escalated to a supervisor and then a manager, at my insistence. The case number of 20211013CNRS0006 was assigned to this case.
On Saturday, 10/16/21, I received a call from a gal in India (no name given) from [protected] x1050012834 asking me to call back regarding my case. I have called 4 times and only get connected to a voice mail, left 4 messages, but never receive a return call. Two Customer Service Agents tried to reach this person, but they too got her voice mail. And, I was told that the case had been closed with no resolution and no explanation. One Customer Service Agent e-mailed the gal in India and the gal replied by saying the case needed to be reopened. This makes no sense to me, but the Customer Service Agent did this. I have been told that a Manager will call me, but have yet to receive a call back.
As a Chase Customer, with substantial funds in your bank, I do not appreciate being tossed around from person to person, being put on hold while each person reviews the notes from my case and cannot do anything to resolve this problem. Your opening words from calling Customer Service seem like empty verbiage to me - "We appreciate your business", "You are a valued customer", etc. This is my first time referring someone to your bank and it will certainly be the last. The way you have valued my business is clearly shown by no return phone calls, and closing a case that has no resolution! This is unacceptable to me. I referred a friend in good faith, but was met with roadblocks in filling out the form online due to the fact that my friend is a Canadian citizen and the Bank Representative not going the extra mile to ensure we receive the referral fee and not telling us a code is needed when opening the account. This is unacceptable and I would like some positive resolution to this problem. I await someone who truly cares about my business to contact me at [protected].

They changed my address but refused to admit it. I had proof but they refused to accept it. Christy the manager instead sent me a letter stating it was the credit bureau that did it. I have a credit bureau report actually showing that JP Morgan Chase did it. I have never even been to that state. Christy lied to me. She even told me in a recorded call on the phone that sometimes the post office changes the address. That is a lie. The post office does not report to the credit bureau. She should be fired. I will never pay them another dime. The customer is always right and should be listened too when they were told proof was there. They even lied to the FTC in the complaint as well. Everyone should pull their money out of JP Morgan immediately!

A couple of days ago I attempted to review my Chase credit card transactions online. Although I've had the card for probably 6-9 months and have gotten online virtually daily, the screen said I needed a code which I could get from a text. The only number listed was my home phone landline (can't receive a text). There was no option to use another phone (cell) or my email to get the code. Today I called Chase. The person I talked to was very rude. They did give me a code to reset my password, however after I entered the password twice I couldn't continue--the NEXT was not highlighted. She kept asking me if I had used an upper case, lower case, number, and special character in the password selected and if I was at least 8 characters long. Affirmative to all. She kept telling me not to be upset. Yes, it's my fault I'm upset, it's my fault I don't know upper case, lower case, numbers, special characters, and can't count to eight. It's my fault I couldn't get online. She said she'd have to refer the problem to "tech". I was on hold for a long time. I kept fooling around with the password and eventually got a message that said the bank name (Chase) can't be part of the password. You can imagine perhaps what other letters I put with "Chase" in my password. Why wasn't that listed along with the other requirements, i.e., 8 characters, upper case...etc. And why didn't she mention that? I finally hung up. Then I called Chase headquarters, spent at least five minutes describing my dissatisfaction, then the representative said she'd transfer me to someone who could help. How many times do I need to repeat the situation and how many people do I need to talk to? How much time should I spend on this? I think the treatment I got reflected incompetence, apathy, and just plain rudeness. I might have to rethink keeping this card.

I have been a loyal customer with strong account in chase for about 20 years. All of a sudden I heard they are closing my account . They even didn't give me any opportunity to ask them tiff reconsideration .
They did not get warning in advance, no explanation about tge reason, and no chance for reconsideration. This is so frustrating! I called to several departments of chase, went to several branches and talked to tge managers and did not get any solutions. They just told: chase decided to terminate its relationship with you ! Are you serious?
Even when you do a mistake and police stop you during driving, they tell you why you are getting a ticket and why tge stop you !

Chase cancelled my Visa card for inactivity. They sent me a letter dated August 21, 2021 that arrived today October 6, 2021 in Switzerland. They stated that I need to make a charge within 15 days (i.e. by September 5, 2021), obviously impossible to do before today as I was not informed until today. I called Chase customer service immediately and requested to reinstate the card but was told that the card is cancelled and nothing can be done. It is worth noting that Chase sent the letter economy mail and it probably traveled over the Atlantic by boat.

Recieved a United Credit card by chase.a few moths later chase closed my credit card without notification or explanation.chase ruined my credit by cosing account usinh false information not related to me. they blacklisted me with other creditors with their false information listed on there records.
my ex husband which I legally divorced over 15 years ago had a joint chase account with both of us but, this account was closed over 15 years ago my ex did not have a ggood relationship with chase bank .but has noithing to do with me but chase insist on using my ex information to block-denied close my credit card account.chase has not provided any notification or information to me as the reason chase credit card closed my account.

I have been with chase for over 10 years give or take I lost my job due to COVID in Feb since I have not had any money coming in. I would transfer some from my husbands account to mine so I can our bills that are linked to the account. Since I have had no money came in I have been paying a 15 maintence fee then all of a sudden I have been getting errors in my account indicating I have to verify who I zelle money to and why? And then all of a sudden the account is locked again so I called and they informed me my account has been closed due to suspicious activity which I am not sure what it means and I tried to ask but no one will give me an answer why. I asked when did this happen they told me it was that afternoon so everything in my account will be combined and sent in a check. My husband works two states away everything he make goes into our checking account our son has a checking account as well those are not working. It sucks the world depends on you having an account with a card to be attached to pay bills and what not.

09/21/2021

To whom it may concern.

I'm Ruby Tom the beneficiary and trustee for Isaak Fukuda, who passed away in 07/30/2020. I also Domestic Partner.
I reported to Chase in August, 2020. They ask me to give them the death certificate and upload the documents that Isaak left as a trust that describes his wishes. All paperwork were done by an attorney. There were money deposits to his account by organizations, even after his death. That money should be paid back. I ben at Chase banks 6 times. Every time they send me to another branch. One time one branch gives me a document to fill out and be notarized, and they could give me access to the account so I can pay back the deposited money to the rightful organization. Next day I returned with the notarized document, and the manager told me that it is unacceptable, she can not allow me access. Finally, I told them to that agency to contact Chase them self. Then after months of back and forth, Chase paid back the money owed. Then as I have access to the account online, -without permission for access to the money, - because the account was closed. I received a monthly email from Chase that every month Chase deducting a service fee from the money left on the account. (This it seems illegal action from Chase) The account was closed and still deducting service fee? So, I went to Chase again and explained what happening. Finally the bank issued a check for the remaining amount (around $500 + ), but they did not put my name on the check. They issued to Estate of Isaak Fukuda. They refused to add my name after as an executor or trustee.
I have the check, but I cannot cash it.
I'm disgusted the way Chase acted all this time. Employees showed not sufficient knowledge to deal with my issue. Every time I went to a branch, they had different knowledge of how to handle my case. They don't even honor their own document. Their own instructions.
As Chase has all the documents, should know that all money left there is belong to me. Instead, Chase starts it to empty the account to charging monthly fees, even after the account was closed. ( Or just closed for me, but not for Chase?)
Please. As there is not enough money to open an estate account. I'm asking that the check I received, Chase can reissue it with my name added to the "Estate of Isaak Fukuda"? As I can not deposit it as is. Chase will not brake any laws if the check will be made out to "estate of Isaak Fukuda/ Ruby Tom trustee (or executor), as other banks did.
Respectfully: Ruby Tom

hello
i disputed a charge from avis because the car broke down after 30 miles.

when i followed up i was told that the claim was denied and that a more
detailled letter would be posted. this letter never was posted and after
i called customer service i was first told no such letter exists and when i insisted on talking to a manager lynn lap told me 2 days ago that she
will post the letter, but it will take 48 hours. sofar i did not receive the letter.

i am very frustrated with your handling of this matter. i need the response
from avis to see what further steps i can take to recoup my money.

also i was upset that nobody informed me about it only a notice in the file.
for everything else i receive notices from chase in my e-mail.
thanks
emil schneider
p.s. the claims deptm. has all the correspondance i submitted.

Someone that bank with your company had their bank account attached to my checking account at work.I need answer's and my money back.Ronda Hall is my name [protected] contact number.I don't or never had account with this company at all.Can someone fix this or I want to press charges.

I have used Ebay for years and now I find that I have been duped. I just got a fraud alert from Chase that this site is a fraud.

Thank you for alerting me or I would have never known.

But I will still use them. Perhaps I should change to another bank who doesn't thing Ebay and Crypto currencies are a fraud. And why is crypto a fraud when they pay up to 10% on my money and Chase pays 0.02% on my accounts.

Tried to send a wire transfer from Chase to an external vender then to the UK as their charges are far less than Chase to send money abroad. They sat on t stating it is awaiting approval, after 5 days it was denied! I send over 20 emails telling them ro approve it and all they dud was keep sending me a copy of the previous email saying call the, I was nOt going to call them due to high cost of cell phone call made from the UK US, it cost me 150 dalliers the last time I call Chase and was on hold. Chase is useless obnoxious and totally blocked my access to my own money! After 5 days the just said NO we wil not transfer your money to your British bank, no reason why. This is unbelievable treatment. I hate these users people

on July 8th 2021 i noticed charges on my account that i did not do, i went down to the bank that same day and another charge hit my account 241 miles away while i was at the bank ... now my account is almost 3, 000 negative and they are basically saying it is fault when my wallet got stolen and there is nothing they can do . i see chase has have a lot of issues with this type of thing . im a single mother with bills and its messed some random person took my money then chase turned around and overdrawn everything and made my account be in the negative

On July 14, a JPMorgan chase bank in NYC allowed a person to add me to their checking account. Don't know how, wasn't me. That same day this person executed 5 withdrawals totaling $65, 700 from my savings account. I have been paid back all except the balance of $24, 750 which I cannot get confirmation of if or when. Complaint #3642637. It has now been 28 days with no confirmation and no money. I have sent documents to multiple government agencies and Chase executives still no response. I am 70 years old on social security and need this money of which the cause for withdrawal was 100% Chases fault.

Chase is the worst financial institution to bank with. Roughly 4 months ago I open a checking's account on line with literally NO PROBLEM. I was not asked to come into a branch to verify any personal information, show I.D. nothing. In a matter of days I received my debit card. Fast forward to literally just this past Friday August 6th, 2021 I decided to open a saving accounts. I proceeded to open the savings account the save exact way I open the checkings account which was online. Shortly after I opened the savings account I immediately transfer $300.00 from the ALREADY EXISTING checkings into the savings, within hours the savings account was flagged as fraud and I received a message stating I had to call customers service because Chase restricted the savings account and my $300.00 which I transfer was no longer available to me. As I'm speaking to the customer service rep he states "Chase flagged your account for fraud". I said "This makes no sense! How is the account flagged for fraud?! I opened the account the same was I opened my checkings. You can also see the money was TRANSFERED from MY checkings to MY savings." He says, "The reason it was flagged for fraud was because it was opened online". I was totally confused because again this was how I opened my checkings, on line was NOT ONCE WAS I ASKED TO COME INTO A BRANCH AND BRING DOCUMENTS TO VERIFY MY ID. The customer service agent as well was confused and proceeds to tell me I must come into the branch with 2 forms of ID to prove it was me who open the savings and the restriction on the account would be lifted. At this point I was beyond upset because the purpose of opening the savings was to set aside funds I was going to use to go away for the weekend with my daughter. I go into the bank the very next day not only with 2 forms of ID but my lease and electric bill to fully verify who I am and the banker sees a note on my account stating she must call with proof of my IDs to override the restriction on the account. When I tell you this only gets worse is literally an understatement. Ms. Davis calls speaks with a rep and supervisor, shares the documents I have, scans and emails over my information for them to tell her they can not override the restriction and the money is no longer in my savings account and there is nothing that can be done ALL BECAUSE THE ACCOUNT WAS OPENED ON LINE! I am suffering for their mistake because online is EXACTLY HOW MY CHECKINGS ACCOUNT WAS OPENED! Ms. Davis the banker stressed to the supervisor on the phone "this makes no sense for her to be penalized for opening a savings on line when it was the same way she opened her checkings account. How is this being considered fraud? She is going away this weekend and needs her money. I know we are allow to authorize a credit until this ridiculous verification has been processed." The supervisor then proceeds to tell the banker to tell me "There is nothing we can do because the money is no longer in her account, Chase has taken the money, is processing it and will return the money once they prove this was not a fraudulent transaction, otherwise, the money does not belong to her." I HAVE NEVER HEARD ANYTHING SO STUPID IN MY LIFE! IF IT WAS SUCH A PROBLEM TO OPEN AN ACCOUNT ONLINE WHY WAS MY CHECKINGS ACCOUT APPROVED AND NOT FLAGGED WHEN IT WAS OPEN ONLINE ROUGHLY 4 MONTHS AGO!? HOW IS OPENING A SAVING ACCOUNT AND TRANSFERING MY FUNDS FRAUD?! WHAT RIGHT DOES A FINANCIAL INSTITUTION HAVE TO KEEP MONEY THAT DOES NOT BELONG TO THEM?! I WAS LITERALLY IN THE BANK FOR 2 HOURS POLITELY FIGHTING THIS, IN TEARS UNTIL I COULDN'T ANY MORE! MY 7 YEAR OLD DAUGHTER WAS WITH ME AND WAS IN TEARS AS WELL BECAUSE SHE SAW ME CRYING ASKING IF I WAS GOING TO BE OK, ASKING WHY IS THE BANK KEEPING MONEY THAT DOESN'T BELONG TO THEM, SAYING MOMMY "THIS ISN'T RIGHT BANKS AREN'T SUPPOSE TO STEAL FROM THEIR CUSTOMERS". Today Monday 08/09/2021 all I was told was my money is in a "limbo state" (WHAT IN THE WORLD IS A LIMBO STATE?) and "hopefully" tomorrow Tuesday 08/10/2021 the funds will be bank in my account. Never in my life have I encountered such unprofessionalism, never have I heard of money being take from a customer and never have I heard such nonsense about funds being in a limbo state! Once this problem has been resolved I WILL DEFINETELY CLOSE THESE ACCOUNT AND WILL NEVER DEAL WITH THIS BANK AGAIN. I SUGGEST ANYONE READING CLOSE ANY / EVERY ACCOUNT YOU DO HAVE WITH CHASE AND FIND YOURSELF A BETTER FINANCIAL INSTITUTION WHO'S DEPARTMENTS NOT MATTER WHICH ON YOU NEED ARE OPEN 24/7, ARE PROFESSIONAL AND PROVIDE BETTER CUSTOMER SERVICE THEN WHAT YOU WILL EVER FIND WITH CHASE. TO SIMPLY PRONOUNCE THE NAME OF THIS FINANCIAL INSTITUTION MAKES ME SICK TO MY STOMACH.

Chase claims department fails to protect clients in regards to third party charging cash apps or related websites.

Customers beware of any discrepancies with merchant's using these applications or sites to charge clients. If there is an issue with a service or dissatisfaction even when providing substantial evidence, chase representatives and claims will state that this can no longer be reversed.

These policies NEED to be advised to chase clients as these applications are being used more often by many businesses.

Having spoken to a claims rep, it showed more ignorance on their end as the claims rep could not even find the specific source of this policy and unfortunately my case remained unresolved filling a crook merchant's pockets.

I would like to complain about JPMorgan Chase recent Customer Service efficiency. Chase Ticket #ESDS2107145131 shall be the guidance. I have been experiencing a problem with remotely deposited check to my business checking account which persists since July 1, 2021. The system initially placed the deposited amount in limbo for almost two weeks and then charged my counter-party for deposited single check in amount of $5511 twice. I had have to call twice to the bank just to spent about aggregate 1hr of my working time in order to fix the problem. On July 14th 2021 I was about 45 minutes on wait and dropped off a call at my end as I reasonably do not have that much time, while seeking basic actions at the end of reputable financial institution. People at the other end apparently sound as they do not care and trying to remain in defensive position instead of looking for always existing solution. Worse thing is that it constantly dog barking or other household noises on background which would make anyone feeling as there is no professional approach to client's needs at the end of totally separated from corporate culture or just basic training people. Simple issue that would be fixed in a matter of 5-10 minutes a few years ago becoming significant headache nowadays. This shall be fixed. Thank you! -Oleg Kotov [protected] or [protected]@yahoo.com

Chase Bank has not reimbursed me for $5, 902 dollars of fraud on my debit card that occurred on June 22, 2021. I received a fraud alert from Chase at 9:50 AM on June 22, 2021. I confirmed fraud immediately upon receiving the alert (within 30 seconds).The fraud was committed in Coral Springs, Florida. A total of $4, 000 was withdrawn from 2 seperate Chase Banks via ATM and 2 separate Walmarts at $951 each. Chase was advised that my card was compromised and failed to cancel the card even though they advised me it was cancelled. All of the fraudulent charges occurred AFTER I advised them that the card was compromised. The charges were made within an hour, most only a few minutes apart.

I was advised by a member of the Chase ID Theft team that someone impersonating me requested a duplicate replacement debit card by phone for my account. Chase card services complied and did very little to verify the identity of the requestor who stole my identity ( e.g. no text security code to my cell, no security questions). I was told since the thief was able to give them my social security number further verification was not needed. This is ironic since they won't even speak to me without first texting me a security code to verify my identity.The card was issued without my knowledge or permission. The card was issued with the same card number as mine making it easy for Chase to claim the charges were made by me. I was not notified that a duplicate card was issued. Actually, a Chase official advised me that as a result of this fraud their procedures would be changed in the future.

Chase told me I was responsible for the charges because the card was in my possession and cannot be copied. They neglected to inform me that they issued a duplicate card to an identity thief on June 15, 2021. The card was issued without sending a confirmation notification to me. When they denied my claim they also couldn't explain how I was responsible for charges on a card that was tagged with fraud and cancelled by me before the fraudulent charges. I was told that the investigators look for patterns. The thief withdrew $4, 000 in less than an hour. I have never made a cash withdrawal with the card in question. In addition, no one at Chase was able to explain how the thief was able to withdrawal $4, 000 which exceeds the daily allowable amount.

Chase has taken the position the charges were properly authorized even though they occured AFTER I reported the card had been compromised and I was informed it was cancelled. They also allowed the thief to exceed the daily amount authorized from their ATM and can not explain why this was able to happen.

Chase reversed the $4, 000 ATM charges to my account a few days ago after their Fraud Dept. reported ID Theft related to my card on June 30, 2021. On July 6, 2021 I received a letter from Chase that they changed their mind and would be revoking the $4, 000 credit to my account without any explanation.

I am not responsible for these charges. They would not have occurred had the card been cancelled as promised when I reported fraud. Furthermore, there would be no need to cancel my card in the first place had they not issued a duplicate card to a thief without any standard security procedures.

Chase's official position is that card holders have zero liability for fraudulent charges. That is actually printed on their card documents. Apparently that is not the case. Browsing the Internet I have found dozens of complaints from customers similar to mine. It is looking like Chase denies all fraud claims regardless of the evidence provided by its customers.

I am requesting assistance in having my funds returned that were lost solely because of the bank's negligence and lack of standard security practices.

Basically the bank issued a duplicate card to a thief without proper verification. They failed to notify me that a new card was requested and sent out. An email or text would have alerted me of the fraud. Even when they were advised of fraud they failed to cancel the card. In spite of all of these facts their position is the charges were properly authorized.

This fraud has been reported to the Coral Springs, Florida Police Department.

I am seeking assistance to get my funds returned. I have suffered a loss due to the bank's negligence and total lack of standard banking security protocol.

I tried to open a chase checking account and while at the branch the new accounts representative said I was banned, I asked her why and she couldn't give me A direct answer in fact, she stated, chase can ban customers without no reasons given. I had a checking account with chase about five years ago but according to my knowledge we left in good terms.