Jewelry Television (JTV)
Reviews and Complaints

I have won 2 items on the "new" JTV Drop Auctions. Their shipping process is horrendous. After 31 days on the first one and 22 days on the second, I have not received either. According to UPS tracking, the second one has been sitting at my post office for 15 days "in delivery process." The first one claims in UPS tracking to have been delivered but I never received it. I called JTV customer service and they informed me I have to fill out a paper claim form to get the item. It takes at least 14 days for them to send me this claim form. JTV, get to the 21st century and email the stinking form! Their time is nearly up and I haven't received anything! What a rip off. Avoid these auctions. (Note that I never have problems with my regular JTV orders. But this is ticking me off so bad I'm not ordering anything until they make good on what I already paid for.)

My complaint is they claim that they have had pieces for 15-20 years and still look just when they purchased them...NOT so on the pieces in bought after 3 months the color started to fade on both the gold and silver rhodium. I contacted customer service and was told I should have purchased the protection plan, My statement was why should I buy a protection plan for jewelry that can last up to 20 years and still look new? You guessed it no reply. Beware

I've decided to contribute to this discussion because I've felt the same kinds of frustration. However, I remind myself that this is an auction site open to millions of people. But, when you see the same name opening every gemstone aution and literally driving the price up you can't help be suspicious. And, there is absolutely nothing more frustrating than losing a bid in the last 5 or 10 seconds of an aution when their name has never appeared prior in the bidding process . Just venting, maybe, but it's not just in the pendant category that this happens.

I have purchased 7 or 8 rings from their site. Product and service has always been good (in my experience) . So, no complaints there. BUT, I just tried their auction for the first time. I bid on a dozen items and could not help but notice I was always outbid...by the same person! In checking it out closer, I found her bidding on over 50 pendants. I'm certain there were many more..but my arm started to ache from using the mouse and I stopped what I was doing . With the few pieces I was bidding on...the auction closed, (she) won, and then (surprise) a new one of the same item would pop right back in...and she would start the bid on it too. What is really odd (I should use a stronger word) is that she was bidding on duplicates (3 and 4 in some cases) of the same item...and she would be high bidder on more than one.
It's possible she re-sells on eBay (or something like that)...or does anyone else think my suspicions of a "planted bidder" seem valid? In any case...it was an exasperating experience.

I agree with you 100%. I have never returned anything to them because I feel like I shouldn't have to pay 2 shipping charges to return something I am not happy with. The first order I made with JTV was a pair of Peridot studs for $9.99... pretty awesome price right? Yeah but the shipping was $5.95, so I was thinking my earrings would be padded and come in a really nice box to keep them in... Nope, they came in this cheap blue box in two plastic baggies. Yes I love my earrings but every purchase after just kept getting worse. My London Blue Topaz ring, the stone is a little cloudy, not like what was shown on TV. The absolute worse one is my silver Sky Blue Topaz ring... the main topaz is literally cracked and the setting for it is not straight. I tried to take it to a jeweler but told me they wouldn't touch it because of the ugly crack. I have a lot of topaz jewelry and NONE of them look like a faceted piece of glass. Also another pair of Gemstone earring I have set in silver, the metal is changing this weird yellow color and I have NEVER seen 925 silver change THAT color before. Just stay away from JTV even if the price looks good, chances are the materials are NOT! And if you're thinking about buying the stones and settings separate, don't do that either... I bought two trillion cut topazes and a pair of blank earrings to make my own and the stones didn't even fit and both were listed a 5mm.

jtv has to many fake stones, the peddle for real gemstones, jtv depends on people who havent got the faintest idea about gemstones, and therefor trusts jtv with their stones, what a wrong way to go, that is what jtv looks for, the know 100% that the can so easely rip those people of, not even have to try /. stay away from every stone you see on jtv the have names for every stone, that in reality does not exist .. the also buy those stones at those gemshows . where the can buy them a dime a dozen... and rip the trusting costumer of 100% and more .. stay away from those stones, jtv peddles fake stones for real gemstones.. the fake russien alexandrite, do not purchase the fake the are showing .it is a 100% fake... fake blue star sapphire.. where you see white streaks plastered from one side of the stone to the other, . do not purchase that piece it is plastic, 100% fake fake sultanite, where you see all those brilliant colors, 100% its a fake, , bamboo coral has been sold for rubys . and it goes on and on .. a friend of mine some time ago, gave to me a whole shoe box full of opals from mexico., , what the call red opal or fire opal . these where raw opals, i dident see one that was the color of what jtv peddles .. the color of everyone of those stone small or larger had those colors. purple red blue lavender green. not one of them had such light red color as jtv shows those, , to me, , the look fake, how can anyone call a stone an opal if there is only one color displayed../. so with the blue and the pink . stay away from those opals, an opal has to have more then one color, dancing inside the stone, , and jet the opal is called a bad lucvk stone.. the clown of all stones, with tears inside...

I have a whole drawer full of those blue boxes, all different sizes, & none of them have JTV/Jewelry Television on them anywhere. The only blue box I received that had Jewelry Television on it was the box with gem tweezers in it that I bought & it's a nice blue box too w/ a magnetic flap. Maybe back then (2010) they had their name on them, but not anymore that I can see. They ship their gems in clear "Gemvue" jars that have "JTV" on it, but that's all I've seen so far. I laughed when I read your comment "they have their stupid name on it, , duh.".

I love JTV. I have never had a problem with my purchases, customer service , or shipping. I won't buy any where else.

Did you know one host they hired is making Porn GIFs? I saw one that was posted on Twitter. It was her and others that had seen it, said it was her. She also used deceptive sales tactics by saying a cushion cut held its value better than a round cut. She is the host that cant stop when she sees a mirror. She used to be an actress.

It's not just JTV, it's seems to be anyone who is selling cheap diamond jewelry. I gave JTV a chance because when I stumbled upon their channel by accident, I saw a nice style diamond ring that sparkled on the tv brilliantly & was amazed at their price. The way the hosts talk on JTV, they make you feel like you magically stumbled upon an industry secret spot for scoring amazing deals that you could not find anywhere else. Every diamond ring I purchased from them had beautiful sparkley stones at 1st but then I noticed with my NAKED EYE, that the diamonds had pock marks, gashes, chips & cracks & not one of them was free of it! I got refunds on everything I purchased from JTV with the exception of a $20-$30 sterling silver, 0.20 cttw black diamond ring that I gave to my sister as a "just because gift". I refuse to buy diamonds from JTV but my husband bought me a $1500 1 carat total weight princess cut & baguette diamond ring from Shop NBC that we immediatley got a refund on because I could notice chips gashes & cracks in those diamonds too despite their okay color & sparkle. Have also recieved & refunded cracked & highly included stones from HSN & QVC as well. See it in person before you buy it & whether it's a $20 diamond ring or a $2, 000 diamond ring...LOUPE YOUR STONES (carefully inspect every angle of every stone under a minimum of 10X magnification). If it's too good to be true then it probably is. That line may cliche but it is the absolute truth.

In December 2012 I purchased several items from Jewelry Television - one in particular described as "Sterling Silver .40ctw Diamond Crown Ring" for $199.99. I wore the ring nearly everyday for over two months - then the band started turning a burnished color. I took the ring to a well-known jeweler in my neighborhood to look at. The jeweler handed me back the ring and asked where I bought it - I said Jewelry Television. The look on his face said it all - don't waste your money with those people he told me - they will sell you anything. And he was right - the ring is not "sterling silver" as stated but brass! I am furious. I called JTV and stated I wanted to return the ring because it is not what I intended to purchase. Two days later JTV called me and stated they had the a ring from the same "lot" "inspected" and it is .70% 925 sterling silver, 10% 14kt gold, blah blah blah. Sterling silver does not turn a different color - ever so JTV is lying! The ring I received is brass - and not worth $199.99. I am filing a complaint with the Consumer Financial Protection Bureau today and let them sort it out because I don't believe anything JTV says - they are liars, thieves and predators and won't stop selling bait & switch products until prosecuted by the federal government.

Also - Jewelry Television has the absolute worst customer service in the business - their employees have unprofessional, condescending, rude attitudes, are willing to lie or say whatever they have to - especially if you complain. When. Refunds take weeks and this company turns my stomach with bait & switch products, ridiculously long refund policy and the worst customer service employees - QVC and Amazon demonstrate just how awful JTV really is. If you're considering buying jewelry - go elsewhere.

"What kind of Gold turns you black?" Well, I would like to point out that all gold, yellow and white, 10k 14k & 18k, turns my skin black. Silver does the same thing to me. This usually happens within a couple of hours from the time that the metal comes into contact with my skin. This happens with rings, earrings, necklaces (even if only the clasp is gold or silver), and bracelets. When it comes to the gold, it is actually the alloys, not the gold itself, that it is mixed with, such as copper and nickel, having a chemical reaction with my genetic make up. (Keep in mind, JTV will refer to their pieces as SOLID 10k or 14k gold. Solid gold is 24k, which is too soft and that is why it is mixed with the different alloys.) So basically, gold does turn some people black.

You wrote "They lie cheat and steal."

Can you please explain what you meant by "they ... steal?"

What did they steal? When did they steal it? From whom did they steal it?

**********IF YOU HAVE ISSUED ANY PAYMENTS TO A COMPANY THAT HAS NOT PROVIDED ANY SERVICES AND HAVE NOT RECEIVED A FULL REFUND PLEASE CONTACT US - We can get you a full refund if it has been within 18 months since the transaction. We have no upfront fees, or contract to be signed, and no personal information is needed to start the dispute process which on average takes about two - three weeks. If you have been a victim of another form of telemarketing fraud please let us know! --- [protected] Ext 410 or [protected] Ext 401 --- email: mcooper@bcarecovery.com or srobinson@bcarecovery.com

Hi, I am new here, But have had my share of J.T.V. I moved to another one. I guess I am a glutten for punishment! Anyway, I am Winterbuttercup and live in Texas.
A whole day tomorrow on Liquidation channel, on diretect channel 55& 226, but if you think you can get bargains there, wait until, I settle with them and get my ring and see if I am satisfied and I will tell the whole story of them. They canceled an order gave me a conf.# extracted money from my bank. Now, I am trying to get another moraganite. They could not wait to put my money back in the bank.
But what about my time? Now its the hassel of calling and you have to wait and I am serous it says infinity min. It is @ least 20 min. I know there or more of us its just finding everybody. I was looking and run into this, the only forum type group or what have you that I have found. I have been sick over this. I was looking forward to getting that ring only to be lied to. I still do not and may never know what happpened.
I also have an addictive personalty. I guess. You just get in and think, well this will be the last thing I order. Then they suck you in again! It cost more to sent it back and forth than just to keep it.
Glad I found someone who knows all about this! At least I am not alone, although wish we did not have to go through this.
I do not know how those people that sell that jewelry live with their selves. They have a piece of jewelry that looks so ugly and raves about the beautful piece. They are Cons, I hope we can all gather more and more info. to bring them down. I called my cable co. thats a joke no telling what kinda kick back they are gettting from them to be on! Thanks fo rbeing here! I have bee fuming because of this! Winterbuttercup

Recently I won a auction on-line from jtv.com. I won the bid and received my notification that I won and also recieved my order confirmation. I was waiting and waiting for my item to arrived, it did not so I check the status of my order, only to find that it was cancelled! I did not cancel it, my bank did not cancel it, so WHO DID? I called jewelry television and was told that it said cancelled, no other method of payment. I asked what that meant, they told me it did not go through my credit card. I told the "gentleman" that could not be, there is always $600 or more in that account. I told him it was not me or my bank that made the mistake, I offered to send him a copy of my statement showing that indeed there was enough money in my account at all times. He said No don't bother, you should keep you stuff in order. duh? I'm the customer! I ask if they would be willing to offer me a comparable item to the one that I won and I would pay the same price I should have at auction. No he said. I have been a customer of JTV for 6+yrs and have had lots of problems but they usually will work something out. There is good and bad, but lately its been all bad at this website. I was told that maybe my bank was updating at the time and it rejected it! I'm confused there was 7x's the amount in this account. It never happened before. Hmm could it be I won a item they price out at about $40.00 for $18.00? I wonder. I also noticed that the item was just aired and sold out during the auction bidding time. Did they take my piece and sell it for the Higher amt.? BAD BUSINESS ON THEIR PART. Anyway just beware! I ordered another item just the other day and same thing got my order confirmation and waited, nothing. Called the company was first told it was mistagged so they cancelled it, then oh no, it was already sold out! duh, why did I get my order in and rec. my confirmation and the item was sold out! I e-mailed the owner Mr. Tim Matthews since I could not get anywhere with the customer services reps., never heard from him. I have lots of complaints, they have really been going down hill. Beware of buying their watches they arrive with dead batteries or they work for 2 weeks. TIME TO FIND ANOTHER SHOPPING NETWORK...

I have experienced this too... and now JTV has changed their auction prices to have a minimum bid price. So, basically, you can't bid what you want on certain items anymore (those that we'd really want, like emeralds, tanzanite, diamond rings, etc.). Now, there's a minimum starting bid listed, and if you want that item, you have to bid above it. For example, if there's a diamond ring on auction, you'd have to bid higher than $512.89 to even start bidding on the item. I've noticed that many of these items receive no bids at all, which is completely understandable, so JTV ends up keeping the item. In the past, this wasn't the case. If the max bid was $30 for a diamond ring, it would go for that price. But I've also seen (and experienced) a great deal get canceled on me, as was done with the person posting this comment.

They are all the same! I have tried all of the jewelryplaces, well alot. They start out giving you good deals if you will remember when you got your first item. Then I think they start seeing what they can get by with.
I had the Liqudation channel on Direct T.V. channel 55&226 send me a conf. # ectracted the money out of my acc. Looked for my ring, canceled, so this is not just J.T.V. They all have money $ in their eyes. The only thing to do is go somewhere and look @ it and not pay shipping, get it and go.
I am staying away from ALL jewelry channels if I can from now on! They are suppose to be sending me another ring, we shall see.
If I am not satisfied then comes theB.B.B. the consumer affairs, anybody that will listen. I have searched I thought I was the only one, I just could not find them until today on here. There is NO TELLING how many people they have all ripped of!

Wow...dude, that's how auctions work anywhere. Go to a live police auction or real estate auction in person - people don't wait until the last second to put in bids there either. On ebay, people don't wait to put in bids until the last ten seconds either. You bid what you're willing to pay when you run across the auction. When you bid is irrelevant - it's only what you bid that matters.

Be warned about jtv and jtv. S costumer service.. Jtv and costumer service stole out of a wells fargo visa $ 486.47 all in 2 days time.. At different times of the day. And different amounts, jtv amd jtv costumer service had emptied a whole wells fargo account tried for more, but the bank only paid for one overdraft and knew something was very wrong, got in contact with the card holder, the money was stolen out of the account, wells fargo wanted to file a claim against jtv. If that stolen money was not returned at once, a new card was issued with new numbers... Your card is an open book. Jtv and jtv costumer service can help themselfs to any amount the shose, even under a different name. And the costumer never gets his money back. Close your dealings with jtv. Get a new card and numbers. You will need it, to be save from jtv... Everyone of these complaints against jtv should be shown so that millions of people can read them. And close their dealings with jtv for good. These are criminal acts... Where the costumer can loose thausands of dollars.in one day, stolen out of their credit cards. By jtv and jtv costumer service. And jtv allows costumer service to steal the money out of peaples visas. Stay away from jtv.. Take this warning very serious... It is,

Auctions are a rip of, noone should even considering bidding or attenting any auctions, the are fake and phony.. People should know or be alerted to the fact. That auctions have their own bidders bidding for the house and agsinst the bidder. So that the bidder has to pay more money for the item. Stay away from auctions, you will be ripped of 100% guaranteed. And, specily from jtv, the most crooked, most dishonest shopping channel on the internet, do not fall victim to those crooks, and way overpay for an item that is not worth it.. Jtv only carries trash and junk. Jewelry and stones. Fake diamonds, jtv. S crooked hosts peddling for real diamands. Claiming the brilliance and the quallity of thoser doamonds, when in riallety there are no diamonds, only metal cut and highly polished to look like diamonds. Sponge coral jtv peddled for rubys. And the list goes on and on... That fake stone sultanite, that crook from england ronny molloy peddles her in the us now. Ripping of the costumer with that fake stone, stay away from that sultanite... It is fake.. Fake blue star sapphires. Fake russian alexandrites... And more. To many carry the same color. And jtv gives it another name, stay away from jtv, and their jewelry and loose stones. You will be ripped of. 100% guaranteed. Tommy brown... Casey taylor.. Dawn tesh.. Robert thomas. And that shild molester with a criminal record.. And jail sentence. Stiil showing his face on jtv. Are peddling fake plastic man made concoctions for real gem stones... Relying on costumers who havent got the fasintest ides about gemstones. Those customers jtv and those crooks hosts are looking for. To scam. Anjd rob the costumer blind. Again. Stay away from jtv and those corrupt peddlers and hosts..

Have you written to JTV's upper management about this? If not, perhaps you should start there. I am fairly sure that if you send them an inquiry as to their policy on auction item, you will get a letter back. I had 2 rings which lost stones within several months of purchase, and when I wrote to the president, I received a very reply and was able to return them for a full refund. Sometimes management needs to be alerted to problems, and will try to resolve the situation fairly. What do you have to lose? Good Luck!

I noticed this happens a lot. But you must realize some people are just plain dumb and greedy. They see it, they want it and just keep bidding. I have seen some really dumb winners, they think they got a deal, when in fact JTV sells the items much cheaper than they won the bid for, duh! I think you are right when it comes to the big ticket items, like the 1-3ct diamond stuff, etc. JTV most likely has a team bidding so they can keep the price going up! Really, are they going to let someone win a 3ct. diamond ring for $50.00? They are a rip-off site and people should avoid them at any cost.

Thank goodness U.S. consumers now havea federal consumer complaint bureau - Consumer Financial Protection Bureau - and it works - unlike the FTC that only takes complaints but you never hear from them again. The CFPB actually investigates, contacts you and gets results - I filed a complaint about 5 weeks ago and the company I complained about sent me a two-page letter trying to explain what they did. I believe the complaints about JTV are valid - and customers have complained for years but nothing was done except a class action lawsuit that benefitted only the people notified as "class members".

Customers that are ripped off by JTV should file a complaint with the FCPB - keep the invoice and receipts from purchases because the invoice states the item description - and in many cases customers do NOT receive what they ordered - bait & switch - 9mm pearls should be 9mm - not 4 or 5 mm, etc. It will take years to take this country back from the outright greed and fraud so rampant over the past 10 years or so.

This same thing happened to me with JTV! I'm still trying to get them to refund me for charging me for a $1, 300 diamond ring I'd ordered, but instead they sent me a $40 ring. Seeing how common this is, along with the rudeness of JTV's customer service department (I thought the reps I was dealing with had to be flukes!), I see that JTV is simply a lousy company that hires lousy people that treat their customers like trash.

Ah. This happens often. Don't know what the people are doing in the shipping dept. I ordered some appatite earrings for $79.00 and was sent one of those cheap chip necklaces they sell instead. I called and the CSR made it sound as if I was lying. THEY JUST WANT OUR MONEY, DON'T CARE HOW THEY GET IT. These people are rip-offs! STAY AWAY FROM JTV. I am hoping to get enough people gathered together and maybe there can be a class action law suit AGAIN. They lie, cheat and steal to get your business.

All these jewelry places are rip offs and they are getting away with it. I found what I thought was a good place to purchase some jewelry @ Palm Beach Jewelry on line. Same things, same problems. So, I am closing my accounts and never ordering again. You always, take a chance on loosing with theses places! So, if I cannot hold and look at something that is tangable to purchase, I do not need it. I had problems, also with liquidation channel, thay call it bid, so that is the loop hole for them! They canceled and said there was something wrong with the items, ALL 7 or 8 ? I did receive some good pieces and they did work with me, but by now they are on their feet and moving up, so they will not care now. But, there are places to complain, the B.B.B. consumer affairs, the attorney general, the federal trade commission just to mention a few. So, if enough people make complaints, they will add up! The trouble is, noone wants all the hassel and they know that. There is also, a place called Etsy inc, A.K.A. Bellachicdesigns, NEVER purchase from that lying little gal. I purchased through pay pal even, those cameos, that says 1 item available and she, LENY, canceled on me. Then lied and said she, was going to send them and felt, so bad give my money back also. Never happened, if it had not been through paypal, she would have kept it. I wanted to go and find her in N.Y.But, those items are still on there, they are just bait and a ploy to attract you that stupid site. Pay pal did nothing to boot her out, so I canceled my acc. there, also. I have maybe 3 places I trust on the net to order and I will NOT order from idiots, again.

You might want to check out twitter www.twitter.com and search for jtvinternetnews
There are some interesting things there and also in the comments in knoxnews.com - search for jewelrytelevision

File your complaint with the FTC - they have the power to investigate, fine and shut down violators.

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

If sending the customer's order with the wrong-sized item is their motive of scamming, then this is a shame, shame, shame! Where are the honest jewelers?

At JTV their ring size is never the size stated. I have ordered 50 rings or more and not one was the size stated. I have a ring sizer so I know what size I actually got. I think they do this so they will not have to refund $'s for their junky rings. We have no way of knowing they were size. AGAIN JUST ANOTHER WAY to rip-off the consumer. I can not believe these people are still in business. HOW CAN THEY SLEEP AT NIGHT. What gets me is how many on that site act so holier than thou...shame, shame, they are fruads and scam artists.

i wrote many complaints against jtv on face book, about those tiny diamond ships.. the are so tiny you have to use a magnifying glass to see them . .. here is the trues about those scraps tiny bits and pieces .. those are left overs from diamond cutters and finds.. the have no value, none what so ever, the are only used for grinding them sown in to diamond dust and use them only on nail files, , the are worthles and valueles, and jet china, japan india. tiwan . tyland put them in gold and srerling, and peddle them at those gemshows where those corrupt sheisters and crooks buy them and peddle them to the public on jtv and other shopping channels who peddle jewelry, not telling the costumer the trues about that worthles scrap. putting overprised prices on that trash, telling the public how beautifull those diamonds are, and some of the people fall for that fake talk and buy that trash, to find out later, the had been ripped of by jtc and other shopping channels, , never thinking, that is the problem, those tiny little things can not be handset like any diamond, a 1 point diamond, the are much much smaller . left over scrap, , the can onlr layed in and glued in then a coating put over so rge dont fall out, but if you bend the metal . those yiny pieces fall out, i took pictures i hope i can show you . when you see larger pieces the are molded with resin, that makes the look bigger, its a trick of the trade, stay away from those diamonds, , those tiny bits of scrap are useles and valueles, not worth anything, not even set in gold, the charge you an autrages price for that gold, those crooks and sheisters know the are ripping you of, but not saying one word, do not, , do not ;purchase those scraps, you will be ripped of 100% guaranteed ..let me see if i can get a picture of that trash in, i had to magnefy. the are to tiny,

So Sorry. Never buy from JTV. Esp. pave set diamonds. Pave set diamonds for JTV means diamond dust. They will rip you off everytime. All I can say is file a complaint with the BBB, FTC and The Atty. General's Office. Maybe if they get enough complaints, they will actually do something...

That is more than likely the exception and NOT the rule. I recently got a 10K heart pendant with one FULL karat of diamonds for 95 dollars, as well as a ring with 3 or so karats of rubies for 70 dollars. One bad experience isn't always an accurate depiction of their regular business practice. I've ordered many things from JTV and knock on wood, have had the best luck.

To answer your question, I am neither. You may be correct though, my luck must just be better =)

VA86. You must work for JTV or are related to someone who is employed there. I know this company, I have also been shopping there and using the auction site for aprox. 7 yrs. You may just be lucky, don't know. But here is a small list of my junk: won over 6 watches 1 came with a dead battery, all the others were running-no tabs in place, won a beautiful tanzie dark-it arrived at my house with a hint of blue, won some earrings that said 14KT they turn my ears black and can't locate that 14KT marking and they were not cheap, got a bunch of chipped, heavy included gemstones. I could go on and on! They show a picture and it is not the actual item you are bidding one. IT IS ALL JUNK. EVERYONE THIS PERSON MUST BE EITHER AN EMPLOYEE OR A RELATIVE. DO NOT WASTE YOUR TIME.

I came across this site by accident while on a google search escapade... I just wanted to say that I have been purchasing from JTV auctions for about ten years now (since they were ACN auctions), and I have always had very positive experiences (purchased an emerald for $200 and had it appraised for $3200, try getting that kind of deal anywhere else!). One of the main factors that keeps me returning to their site to purchase is the friendly, helpful customer service reps you can easily reach 24 hours a day by calling, or emailing. They really do go out of their way to accommodate you if anything goes wrong. Not to sound like a cliche commercial but I do hope that people aren't so easily turned off by this review and give it a try themselves!

No way, don't send Rick W. anything, most likely he will try to get you in trouble some how. I worked with him before, when they suddenly cancell a WIN. Yes We WIN the AUCTION AND JTV DOES NOT DELIVER! This happened to me several times, and you, and how many others...I can you a bunch...he is just reeling you in slow. DO NOT BID ON JTV AUCTION SITE, THEY DO NOT DELIVER. DON'T BUY FROM JTV UNLESS YOU WANT JUNK...

Hello WCY,

I'm Rick, the auction site manager for JTV.com (Jewelry Television). First, I apologize for your cancelled order. That does happen from time-to-time, as it does with any inventory management system. (How we lose product is beyond me, but that is a discussion for another day!).

We'll make this right. I have no way of contacting you here; but if you send an email to auctions@jtv.com, that will go to our Resolutions staff, who can help you. I will let them know to expect an email from you. The most important thing to let them know is the ITEM number of the product that was cancelled.

It's not likely that the item you bid on is the same as the one you saw on our regular site - but it's also not impossible. Without the Item number, I cannot say for certain. But, they are two separate inventories, so that's why it might be out of stock on the auction site and still in stock on the regular www.jtv.com site.

I hope that helps. I want you to remain a loyal JTV Auctions customer! Thank you for speaking up - that enabled me to help you.

Sincerely,

Rick W.
auctions@jtv.com

Only complaint I have is with their credit card. You would think that by using their credit card for stretch pay items you would just pay equal stretch pay price like shown on TV screen. No, in fine print, if you use credit card you have to pay monthly minimum payment which is something like $25-27. So stretch pay isn't really valid if you use their credit card for purchase. Unless you are buying high price item where stretch pay is above minimum monthly payment of $25-27. Just use your bank card for stretch pay and avoid interest and minimum payment of $25-27 by using their credit card. And because I made big stink about this when I got their credit card and found out minimum payment was more than stretch pay price, they decided to claim they did audit on my account and gave me to much credit on my credit card. So whatever my credit card limit was, they reduced my limit down to just barely over what I owed on my credit card. Not right! I never used my credit card again with them and eventually they closed my account. Wrong and bad way to so business with customer!

Don't like jewelry television? Don't watch it! Keep nasty personal remarks about people to yourself!

I am totally disgusted with some of the remarks people have made. If you don't like Jewelry Television stay away from them. As for bad mouthing some of the hosts - that's just NASTY. Watch what you say about others and remember the saying "what goes around comes around".

This is directed to the commenter who called themselves "JTV". I thought you ought to know that a 'costumer' is someone who makes, rents or sells costumes (a costume is what you wear on Halloween or in a stage play). A 'customer' is someone who buys goods or services from a business (for example, JTV is a business that sells jewelry). People might take your comments more seriously if you didn't spell every other word incorrectly and your grammar and punctuation were so atrocious. If you are not a native English speaker than I apologize. However, if you were born in this country and raised speaking English then there is no excuse for the way you write. At a minimum I would imagine that the device you used to compose your comments (tablet, laptop etc.) has a spell check function. I suggest that next time you use it and it will save you some embarrassment and from receiving derision from other native English speakers.