Jewelry Television (JTV)’s earns a 2.9-star rating from 123 reviews, showing that the majority of jewelry enthusiasts are somewhat satisfied with their purchases.
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DUPPED AGAIN
When will I learn? Was watching Dawn the other night she was showing prasiolite gemstones. These are so low, can't believe these prices, great deal, etc. and Shawn sat right there beside her. I ordered a 4ct oval checkboard cut, nothing fancy for $10.79 plus the high s/h cost of $7.51, that amazes me! why so much. What's it weight about 10z.? Anyway the next night I was watching DSN and they had 4.70ct snowflake cut prasiolite for $10.00 plus lower s/h. This DSN gem was beautiful, very fancy cut, a little greener. Why do they lie to us? You won't find a lower price! yea, well I did. Anyway tried to cancel the jtv one, , hmm to late they say...Dawn will say anything to sale stuff, guess Shawn is right with her...
The complaint has been investigated and resolved to the customer’s satisfaction.
skin care product
Did you guys see that jtv is trying to sale skin care products? Ha ha, you know what really gets me is that a lot of their hosts are known to say "we do jewelry and only jewelry not like those other places, we know out stuff" hmm are the owners getting greedy! Who would buy this from them? What do they know about skin care? And the price,,, to high. I hope they fall flat on their face, its time jtv gets what they deserve. They have been ripping off people way to long... They claim to know their jewelry, yea right, if they know their skin care products as much as they know their jewelry don't buy it, you will be in big trouble, never know what they will send you... Beware
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off artist
Jewelry television is going downhill fast! This company has gotten so bad in the last year I hope they go under! I have shopped with this company for 6+ yrs and have just now gotten to know how much of a rip off co. They are. Sure during my time shopping with them, there were problems, as you would expect in any business, but most were taken care of. I always knew their stuff was not top or even med. Quality, but affordable. You never receive the item shown that's their show piece. I ordered what they described as a very nice blue tanzie, yea — it was white. They send out watches with dead batteries and if you are lucky to get one with a working battery it dies in a few weeks! Also, their auction site is a rip off too. I won an auction for a necklace and was waiting for it to arrive,, never did, checked the status, cancelled. Hmm I did not cancel it, my bank did not cancel it, had plenty of money! I called the rep. Said you card did not go thur, sorry I said thats not possible, I just talked to my bank they never declined anything and besides I have plenty in there to cover this cost at least 7x's over. Well its not our fault! It's not mine either. So I offered to send a copy of my statement showing that indeed the money was and is avail. Was told no. I asked if they would be willing to offer me a compairable item of the one I won for the same bid. No!~! How rude. Later I found out that the item I won was aired right around the auction time and it sold out! Hmm did they take my item and made sure they got that higher price? You bet your [censored] they did. Also, ordered another item, got my order in, got my conformation no. And was waiting, waiting, err! Again cancelled, this time I was told the item was mistagged, then she said oh no it was sold out! Duh, how did I place my order, get a conformation no and recpt. And that item was already sold out? Anyway, things just keep getting worst. I e-mailed the owner mr. Tim matthews,,, hmm nice guy,,, never heard from him! Guess now its time to find a real shopping network. I have plenty or more things to tell you about their so called good deals, next time..
The complaint has been investigated and resolved to the customer’s satisfaction.
Thank you, one and all. I was so impressed with the stones I've seen ON TV that I was actually contemplating buying some, just yesterday, but something kept stopping me. Thank you, thank you, thank you for your comments, you all saved me a bunch of time and aggravation!
They do the same thing on ebay!
Hey guys, JTV is still up to no good! I won an auction item, was waiting, checked online, they cancelled it. I called was told the item 3ct ruby was to damaged to send out and that was the only one up for auction. I ask the rep. why it took 12 days for someone to notice that one stone was so damaged? HA, they mail out defected stuff all the time, but this was a ruby 3ct. won for 26$ plus the 6.99 s/h. Lies, Lies and more Lies...you know they were not about to mail that ruby. The picture looked ok, hmm guess they can put up any picture they want...jerks
Never buy retail for gems, go to your diamond district and buy your jewelry by weight!
I ordered a 1 carat Tanz. round and was sent a cloudy marque.
I also bought into the parcel mix, no fakes, no fos, no lab created gem stones. The largest stone that I received in what they call their Dream parcel was about a 1 carat Garnet. It was lab created. I am not a gemologist but they sent a gemstone book along as part of the parcel. I knew that the stone looked as though it had lines in it. I got to see by the book what a good quality garnet looked like and I knew that something was wrong. I also received a gemstone d.v.d and watched it. The d.v.d. offered up some telling information. It had a small part on lab created stones and that straight lines in a gem is called banding and that it could only be lab created to have such perfect straight lines. I was very very upset. I had already dumped all my stones together and had no way of sending back the gems for a refund. I was very disappointed! I also bought a watch that was the poorest material I shipped it back and wrote on the box that it was junk material. I have bought quite a few items in a very short time and to be honest I haven't been 100% happy with any of it!
They have showed some really beautiful diamond rings but I am so afraid that the stones will be heavily included or have carbon deposits. I don't know much about gems (a little about diamonds) but I can at least tell by the inclusions that the stones have in them that they are not much. I guess I should just give up. I just don't trust them. I know they are running a business and have to make money but they say that the reason they are able to bring us great deals is because they have such "GREAT BUYING POWER". I just wished I could have gotten what was shown on T.V. and even their "one only's" are not what you may get because I have watched closely and they say they only have one only of an item and 2 days later I see the exact same product be presented. I also write down the item numbers of all the things I would like to buy and they are duplicates. I guess the old adage is true, "If it seems to good to be true it probably is".
I've experienced EXACTLY the same thing from JTV. I really think their customer service attitude is going to take them down. They arbitrarily cancel orders without notifying the customer (because they either can't find or sell out of an item), then won't substitute another item when asked. They seem to have problems locating some items in their warehouse, and then just cancel an order you've been waiting on for weeks. The Customer Care reps I've spoken to are not helpful, and a couple have even been rude. They cancel orders, but don't tell you until you take the initiative to follow up with them. To add to the issue, they've been sitting on my payment for weeks and still haven't refunded! Next step is credit dispute with them. Too much of a pain to deal with this company any more!
overcharged
I have been shopping with JTV for almost 6yrs. However, the last 2 yrs. have been PIT-A-FULL. They claim to be the biggest in the business and that is why they can offer such low prices. Well low prices come with junk. I got 10Kt gold bead stud earrings for $20.00 plus s/h, around $7. They were nice but I got to wear them 2x's in the 30day return policy. They broke. Then I ordered a few watches, yes a little cheaper then other shopping networks, but their s/h is higher than any other, they send out watches with dead batteries! duh! Also their auction site stinks, I won an item and someone canceled it at the auction site, I called, they said no other method of payment? I asked what that meant, they told me the card did not go through! I explained to them that that account always has a min. of $500.00, this purchase was for only $22.95, I also told them that I would fax or mail my statement showing this. I was told no. I think because this item sales on their site for approx $33.00 and I won it at $18.00 someone just made a mistake on purpose. I talked to 4 different people, I even offered to pay $18 plus the s/h if they would offer me a comparable item for the price I won at auction because it was not my mistake. NO THEY SAID, so I e-mailed the owner asking for some kind of resolution, e-mailed him approx 3-4xs, never heard from him. What a fool, he would rather lose a good customer, than to someway come up with an agreeable solution! dumb!
In any event, They were not to bad in the beginning, but now you never know what you are going to get. I order earrings once and they sent me a really cheap necklace, the shipping order was correct, but the item was not, this happens a lot now. Also, if you really want to know what you got, take it somewhere, they claim their prices are anywhere from 2 to 5x's lower than retail...NOT. I got the same if not better stuff at K-mart and it did not break on me or have dead batteries, etc. If you want to see the true color of your gemstone in a setting, have it popped. I got a kunzite, they set it in rose gold, hmm brings out more of a pinkish tint, since I know that gemstones, when set in a casting or semi-mount is approx 30% darker, I popped it and THERE WAS NO PINK IN THE STONE, NONE, ZIP. So are we really getting a great deal, I don't think so. I have seen a lot of jewelry that I got from JTV on other sites, maybe a little more expensive, but they arrive in good shape, the color is what they showed on TV, these sites use white background, JTV does not! If they show you a blue stone, the host is usually wearing blue, black, etc., and it is shown on a black background...PAY ATTENTION PEOPLE!A DEAL HMMM NO!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
I recently was watching Jewelry Television because I own a Jewelry Business. Suddenly, their Salespeople got very excited and said 'We have the best deal during the history of Jewelry Television coming up.' They then proceeded to describe parcels of Tanzanite and Sapphires. They described these stones as top quality and most of them over a carat each. They...
Read full review of Jewelry Television (JTV) and 4 commentscustomer service
Jtv provides no tracking numbers, but simply sends jewelry through the postal service as if they're mailing a letter! I ordered a ring, which has not arrived after nearly 2 weeks. When I called, I was told that I have to wait 21 days to file a claim, and then wait for the paperwork to be processed before my refund. There can be no replacement because the ring is sold out. Even though our regular letter carrier is on vacation and mail is being delivered incorrectly, jtv so-called customer service will not do anything on my behalf until the 21 days when we start filing the claims.
Shame on jtv!
The complaint has been investigated and resolved to the customer’s satisfaction.
opi bn or about the end of Oct. I ordered the opal/black spinel ring featured during "the morning mix". It was absolutely beautiful! I have ordered many pieces from JTV, some good, some not.. Anyway, I could hardly wait to receive it. The day it came I ripped open that package, popped the box open, and my heart actually skipped.The poorest, and I mean poorest! quality opal I'msure was ever set in a ring. The black spinel was so perfectl in color and quality I cried. Because I knew I was going to send it back. That opal was absolutely devoid of color, It appeared to be filled with milk.You must be thinking, "What does she expect, , for 50.00$? I say to you ;I expect to get a ring like the one offered.When I returned it Iincluded a note .Please have the "ROCKAFELLAS examine the opal and ask if they would give this ring to their wife for Christmas.p.s. I've been a long time customer. I can"t afford the high-end pieces, but exrect to get what I see, What"s happened with your promise of quality ?, WITHOUT EXCEPTION?..cadamswv@gmail.com
delete this from my service.
Delete me from your serviceD
I have purchased a natural posh pink diamond ring that is 1.25ctw round 14k rose gold ring for $1, 299.00 about a little over a year ago. April 17th, I went to get an appraisal on that ring. I was told that I got ripped off, that the diamond were not posh pink, that the jeweler had told me that they were white diamonds, that it wasn't worth that amount that I paid for it from jtv. He also said that the diamonds were cracked. I'm so upset about it. I wanted to sell it to the jeweler. So now I'm stuck with a worthless ring. I wish that I could send it back for a refund of how much that I paid for it. Sheila Margarucci
I am so very dissappointed with the pair of coganc moissenite earrings I purchased. they were lovely but the setting was rose gold over sterling and the gold rubbed off almost immediately. Needless to say, I had to return them. I think if the lovely cognac colored stones were offered in 10K rose gold rings and pierced earrings, there would probably be more customers interested in the product ! I know I would be delighted to purchase a ring in 10K rose gold with a 5mm or larger cognac stone.
Wilodyne .R.
buddyblu02@yahoo.com
What drives me crazy is I order a lot over the web site. And when you want to look at a video of the product the whole video is of the model. Right when the camera zooms in on the item she is modeling, it zooms back out on the model again. I could care less about looking at the model. Show me a good picture of the product and how it looks on, from all angles. Even when they are showing products on TV a lot of times you just get one angle of how it looks. Sometimes it seems like they don't want you to get a good look. And PLEASE JTV listen to us girls who wear half sizes. There is nothing worse than wearing a ring that does not fit properly and most of what you sell can not be sized. I have had more returns because of size than anything. And while I am here just one more thought...could you not bring us more jewelry made in the good old USA? I particularly had seeing those China stickers on what I buy, or could you at least tell us where the product is made in its description so we have the option of making that choice before we order? By the way, I have been a JTV customer a long time and so far I have had only positive experiences with customer service!
I odered one pair of Bella Luce earrings, but instead end up with five pair, Four pair were $19.99 and one at $39.00. The one pair I wanted cost $19.99,
I tried for one half hour to cancel the order, to no avail. I would Still like to own the one pair of earrings, if that is possible.
My e-mail address is:delandvirginia@gmail.com (formally vdeland@aceweb.com)
Thank you for your help,
Virginia De Land
I no longer watch the JTV program ! All they do is run at the mouth for the longest time instead of showing gems, etc for sale ! Very boring listening to the ratchet mouths !
service has declined. ordered ring thurs. morn... was told it shipped saturday... got notice from post office they recieved REQUEST to pick up package the NEXT MONDAY! i HATE bein' lied to. Tammy George
My last "3" orders all arrived damaged or defective with "CHINA" stickers on them! I called customer service and it takes FOREVER to get your personal credit card credited back and if you use your JTV card it takes even longer! You have to keep on them big time to get your card credited back! I paid $39.99 for a pair of earrings and a stone fell out in my lap before I ever made it to my ear! I purchased a rhodium blue diamond ring from them and after my 30 day return policy was up the rhodium wore off and now it is in my jewelry box and not doing me any good there. I called them and they said it will wear off on " some" people. All I did was wash my hands in regular soap and water and it slowly came off! I don't remove my rings every time I use the ladies room. I guess I should have done so if I wanted this sterling silver rhodium blue diamond ring to remain the way it looked when I first got it. It seems funny to me that the noticeablity of this started to happen after my 30 day warranty was up. Suppose I should have ordered it when they are offering a longer return policy like they are now for Christmas gift shopping! I told them I wanted to speak to a supervisor & was told it could take 24 to 48 hrs. for a return call. I waited & no return call, I have caller I.D. & I finally called several days later & got a supervisor right then & explained to her that I have been waiting for my requested return call & I am not going to order anymore due to their quality going downhill it seems on their jewelry & all she said was sorry, so I am considering no more business with them. Too bad, because when I started with them the quality seemed to be a whole lot better. When you call it seems they try to put the problem back on the customer. I have worked customer service & I would have been out the door if I treated my customers in this manner! By the way I have disputed several purchases with my personal credit card company & it seems the refund gets back to the card a lot faster! TIRED OF MY TIME BEING USED ON HOUNDING THEM TO GET MY MONEY BACK!
Vicki Berry
bad diamonds and gems
Several times (im a slow learner) I have purchaed rings from jtv which look absolutely beautiful on the screen and then when I receive them they are junk... The stones are cracked... Poor color, occluded etc. I think they put the good ones on the tv and then send out the junky ones. I will never buy another thing from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
I posted it already about stretch pay. I was scammed for 1400. It caused me to have returned payments. This was in June. I called in and paid it all July 12th. Then I tried to order on July 13th my birthday but was told I could never have stretch pay again
As PTBarnum once said. "There's a socket born every minute." I trusted MTV for quality products for years. Lately, they have gone downhill. I have stopped buying diamonds from them years ago. The quality is subpar for what the hosts are telling you. Most of the time I have received a product that is not new and yet being charged full price.
I will say, MTV is a hit or miss. Particularly with their diamonds...pretty much prmtional grade and you're spending a pretty penny for something that's truly not worth it. Trust me, you ate better off going to the mom and pop stores or your big box stores.
BEWARE! Just recently they “upgraded” their camera video to enhance their products. I shop JTV Jewel School and what you see on screen is not what you get! Just recently they showed Czech Glass parcels, Aquamarine bead sets and Garnet bead strands, all of which I purchased. When I received them I couldn’t believe how scammed I felt. The 1lb bag of Czech glass was at least 1/3 full of seed beads, the aquamarine beads were dull and chalky, and the garnet bead strands looked like mud nuggets on a string. They need to be sued again for fraud.
6-29-16 I applied for a JTV acct. YET AGAIN, this time I have perfect credit, and was turned down again! AND, they make a hard pull on your credit.
ON MARCH 13, 2107, I place an order of a rado imitation watch. This item was suppose to arrive on April 06. I do not have the tracking number to track the item. I do not have the information about the seller.
I am shocked and very saddened to read all the above negative reviews about JTV. I started watching them about 3 months ago (to get away from all the dreadful political stuff being spewed on the airwaves!), and being a lover of pretty jewelry, I began ordering a few small items like rings and earrings, nothing over $100.00. There were a couple of items that were a bit disappointing, but for the most part I have loved the things I've bought from them. However, after reading about so many bad experiences from others, I will probably not buy much, if anything, from them in the future. Sad to learn I was probably ripped off, but glad I took the time to read what others have had to say.
⚡️TO EVERY ONE OUT THERE, ⚡️ GO TO (PAGE 2) & SCROLL DOWN TO THE BOTTOM & READ THE
REVIEW FROM : 22nd of Sep, 2016 BY: CCC IS ME.
THAT REVIEW SAYS IT ALL ! !
AWESOME REVIEW !
I recently ordered several pieces of Jewlery💎 from JTV. This is the first time I have ordered anything from JTV. For starters I ordered 5.rings💍, 1.pair of earring, & 1. bracelet. First of all they sent me duplicate items. When I only ordered 1.each❗️ The bracelet arrived broken inside of its cheap clear plastic baggy, After checking there website for there reviews on that same bracelet, there were others that had just received broken bracelets like my self‼️
The earrings also arrived broken inside of their cheap clear plastic baggys❗️ I checked the reviews on that item as well & many others had received broken earrings just like me‼️
Now to add insult to injury let's move on to the rings. Most were duplicate items I never ordered. The other 2 rings, I did take out of their plastic baggys, the gold was sooooo thin & weak I could bend them both. The stones in both of rings 💍💍 were cracked and chipped❗️ Very visible with the naked eye. I was scammed, deceived & ripped off ‼️ 😱
I immediately shipped back to CROOKED JTV. All of their CRAPPY, FAKE & BROKEN Jewlery they had sent to me‼️
I then placed a call☎️ to VISA to stop any and all payments to CROOKED JTV‼️
Just making sure I have the last word❗️Not the JTV thieves ‼️.
Stay far away from 🚫JTV🚫. & all of their fake ### garbage‼️‼️‼️‼️‼️‼️‼️ 👎🏼👎🏼👎🏼👎🏼👎🏼
C.C.C
l
I have bought several pieces from JTV, and was very pleased with my purchases. I am not a jeweler, and just a person who likes sparkle. I have never had anything appraised, just liked how it looked, until I purchased an aquamarine necklace supposedly valued at $1100. I was so excited when I got it home. I decided to have it appraised for insurance, imagine my surprise when I was told by a certified gemologist that it was nothing better than poor quality blue topaz, only 1 or 2 of the stones were aquamarine out of the 61. I was embarrassed, and very upset. I looked like such a fool. When I confronted JTV customer service about this, they said they did not always check the stones they recieved, and only went by their vendors word. Really? I just heard Nikki say you check everything before it goes for sale? Well, she says, it is a very complicated process, and we don't check everything. What? That's like me ordering a BMW from a company, and getting a Ford by the time it gets here.
It is FRAUD to tell someone they are getting something, and giving them something completely different. It is called BAIT AND SWITCH. Very illegal! CHECK YOUR PURCHASES WITH THEM. You cannot trust that they are giving you what they say they are giving you. It may look like a diamond, but it could really be a quartz or a piece of glass. I have bought a lot of things with them, but this will be the last.
Now I have to tell all my friends STAY AWAY FROM JTV! YOU CANNOT TRUST THEM!
Jewelry Television (JTV) Reviews 0
About Jewelry Television (JTV)
One of the unique aspects of JTV is its focus on education and customer engagement. The company offers a variety of educational resources to help customers learn about gemstones and jewelry, including online courses, videos, and articles. JTV also has a team of experts who are available to answer customer questions and provide guidance on selecting the right jewelry or gemstone.
In addition to its online store, JTV also operates a television network that broadcasts live programming 24 hours a day. The network features product demonstrations, educational segments, and interviews with industry experts. Customers can purchase products directly from the network or through the JTV website.
JTV is committed to ethical sourcing and sustainability. The company works with suppliers who adhere to strict ethical and environmental standards, and it has implemented a number of initiatives to reduce its environmental impact. JTV also supports a number of charitable organizations, including St. Jude Children's Research Hospital and the American Heart Association.
Overall, JTV is a trusted and reputable retailer of jewelry and gemstones. With its focus on education, customer engagement, and ethical sourcing, the company is a leader in the industry and a popular choice for customers looking for high-quality jewelry products.
Overview of Jewelry Television (JTV) complaint handling
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Jewelry Television (JTV) Contacts
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Jewelry Television (JTV) phone numbers+1 (865) 692-6000+1 (865) 692-6000Click up if you have successfully reached Jewelry Television (JTV) by calling +1 (865) 692-6000 phone number 1 1 users reported that they have successfully reached Jewelry Television (JTV) by calling +1 (865) 692-6000 phone number Click down if you have unsuccessfully reached Jewelry Television (JTV) by calling +1 (865) 692-6000 phone number 0 0 users reported that they have UNsuccessfully reached Jewelry Television (JTV) by calling +1 (865) 692-6000 phone number+1 (865) 692-6111+1 (865) 692-6111Click up if you have successfully reached Jewelry Television (JTV) by calling +1 (865) 692-6111 phone number 0 0 users reported that they have successfully reached Jewelry Television (JTV) by calling +1 (865) 692-6111 phone number Click down if you have unsuccessfully reached Jewelry Television (JTV) by calling +1 (865) 692-6111 phone number 0 0 users reported that they have UNsuccessfully reached Jewelry Television (JTV) by calling +1 (865) 692-6111 phone numberGemStore+1 (800) 581-3002+1 (800) 581-3002Click up if you have successfully reached Jewelry Television (JTV) by calling +1 (800) 581-3002 phone number 0 0 users reported that they have successfully reached Jewelry Television (JTV) by calling +1 (800) 581-3002 phone number Click down if you have unsuccessfully reached Jewelry Television (JTV) by calling +1 (800) 581-3002 phone number 0 0 users reported that they have UNsuccessfully reached Jewelry Television (JTV) by calling +1 (800) 581-3002 phone numberSales Team+1 (800) 550-8393+1 (800) 550-8393Click up if you have successfully reached Jewelry Television (JTV) by calling +1 (800) 550-8393 phone number 0 0 users reported that they have successfully reached Jewelry Television (JTV) by calling +1 (800) 550-8393 phone number Click down if you have unsuccessfully reached Jewelry Television (JTV) by calling +1 (800) 550-8393 phone number 0 0 users reported that they have UNsuccessfully reached Jewelry Television (JTV) by calling +1 (800) 550-8393 phone numberService Team
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Jewelry Television (JTV) emailscustomercare@jtv.com100%Confidence score: 100%Supportjtvgiftcards@jtv.com100%Confidence score: 100%stephen.roth@jtv.com99%Confidence score: 99%executivepatsy.harris@jtv.com99%Confidence score: 99%executivedennis.wilson@jtv.com98%Confidence score: 98%itburt.bagley@jtv.com97%Confidence score: 97%Management
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Jewelry Television (JTV) address9600 Parkside Drive, Knoxville, Tennessee, 37922, United States
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Jewelry Television (JTV) social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 12, 2024 - View all Jewelry Television (JTV) contacts
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I have shopped with them since they came on the air- they used to have pretty good deals- back then each host would brag how they have THE lowest prices because they buy in bulk and that even when prices go up in the industry- theirs don't because they just charge what it was originally and don't "mark up the price just because the stone's value has increased." What the frig is up with their pricing for the last 3 years? all their sterling rings jumped from around 20 bucks to over $50 for the same or lesser quality and size of stone etc. I have gotten things mailed to me with stones obviously missing- they have lousy quality control. And they used to have FREE shipping days pretty regularly- I can't even remember how long it's been since they've done that! Now they sell sterling rings for the same price their 10kt GOLD used to be- be careful- I almost ordered by mistake- thinking it was gold because of the price!- their greedy price increases are going to put them out of biz- Try Liquidation channel it's the new King on the block- i have ordered alot from them and everything is gorgeous! and they always have low shipping!