JustAnswer
Reviews and Complaints

I asked a computer question of just answer tech support. The tech was unable to solve my problem, but I was charged anyway. My email is suzanneshaw@bellsouth.net The date was 01/21/11

This isn't really a cmplaint imade a payment thru my visa and did not think it went so i sent it also paypal so now i have payed twice would you please send one back to paypal again this is not you mictake it is mine could yhou help me on this bothe payment went thru on the first of june for the amount of 38. 00
Thankyou very much
Mcginnis shannonjr.

Debito automatico todos los meses de 15 dolares que no he contratado

Hi mcginnis shannon,

We'd be happy to help resolve your issue. I'm Nick and I work for JA. I have sent you a direct message so I can take care of you immediately.

Of course, you may also contact us anytime through our Help page. Our customer support team is available 24/7 to help.

Thank you for your patience.

- Nick

Have you managed to get your money refunded? we have just discovered they have done the same to us and wondered if your complaint has been resolved?

In Septmber of this year (2010) I asked a question online of JustAnswer and agreed to pay the £22 fee. I find that instead of a one-off payment these scheisters have been taking £22 every month since out of my bank account. These people are crooks and should be shut down immediately and then prosected.

can anybody addvise me please?

I had dealings with this company back in 2011, i paid my fee and have found out they have been stopping 57 pounds a month out of my account. as a single parent on low income I an devistated that they have ROBBED ME. how do i get my money back?

I made a request from just answer lawyers on one occasion the 6/6/11 and billed on that occasion and again on 4/7/11 no request was made. I have been overcharged without my consent email address harryhaber@hotmail.com

They say sorry and keep the money..lawyer...even there moms dont like them

i would like to have a number to call and stop money from coming out of my acount frank6487@netzero.net

I entered my $1 "deposit" through PayPal on 4/1/11 to ask a neurology question. The site says answers within minutes, maybe hours. Three days later I had no answer. I finally figured out how to ask for a refund, and on 4/10 was informed, "We will process your refund manually, usually within a day". It is now 4/18/11 and I have received no refund.

You are a mob of thieving and corupt ###. Not only was your advice incorrect, but you unauthorised charged my credit card twice. What a 'rip off' company you operate.
Thanks for the inconvenience of lodging a complaint and having to cancel my previous credit card. I do hope that the Police will catch up with you.

Submitted question and $15 deposit - answer given was useless - asked for another 'expert' and have not heard from anyone else- going on 2 weeks now. Requested refund 3 times. No reply. Will take to BBB and State Fraud.

I paid to have my question submitted to an "expert" and I received an email stating if I want to view the answer I have to pay an additional $3! And when I try to log in to the site and/or ask for help on their help page I keep receiving a message "This email address already exists in our system." This just a way for them to avoid contact with you.

I asked JustAnswer a question regarding a fault in my washing machine. No response after a few weeks. I have no faith in this "company".

I have since requested a refund. I won't hold my breath, but will lodge another complaint when it doesn't happen in about 3-5 days.

My advice is DO NOT DEAL WITH THIS COMPANY.

I asked a question to one of their solicitors, I never received an answer, but they took £11 from my account. I have sent two emails to into@justanswer.com asking for my money back. I have not received any reply.

Claim to have expert for a specific state for legal but the ones that pop up are in other states and of course receive no reply. I just request to close my account given they continued to ask for a depost which ended up to $60. No way to contact them and definitely disappointed. I had used them before for other questions, but the legal is definitely a joke

Used their medical site 12/14/09. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No! They double charged the amount agreed upon $18 now totaling $36 and on top of that I was charged an additional $52.20! My intention now is to go to my bank and file fraudulent charges against justanswer.com as the do not respond to any of my inquiries.

answer was not exceptable and did not select accept but my cc was charged anyway now i have to fight with my cc company

I submitted a question to Justanswer and paid £6.30. I was told the money would only be taken from me if I accepted an answer. I haven't had any answers at all but the money has been taken.

I asked a simple one time question. The answer I got was its okay, don't worry. Well if I hadn't worried I would died. I had emergency surgery last week. Not sure if it "cancer" yet. I cancelled this so called one time deal and now have been two time in less than a month for $35.00. I cann't afford that. I got in touch with my credit card and they locked my accout, they refunded one month and the I have to see about getting back from the web site. This is a rip off! Big mistake letting them fonies know your account number..

In the month of November 2011, I got in contact with Just Answer Doctors in order to have some medical information because I was diagnosed with a serious disease. I had one contact and dropped it since I didn't find that the information they provided met my needs. Since then, regardless of the fact that I have never contacted them again, my bank account is being debited of 40€ each month, that is December, January and February. Tomorrow I will go to my bank and ask them to block any payments coming from this dishonest site Just Answer Doctors.

On 7th October 2001 I sought a medical opinion by email from Just Answer Doctors and was charged $42.00 which was withdrawn from my Master Card. I also was charged $40.81 by Just Answers Doctotrs again on 7 October. On 14 October, Just Answer Doctors once more charged me $42.00. Now on 14 November I was charged another $42.00. Other than my initial request I have initiated no subsequent dealings with Just Answer Doctors yet they have been withdrawing money from my Credit Car4d (Mastercard) Account. They have withdrawn an aditional unauthorized $124.81 from my account. I want the amount of $124.81 representing unauthorized withdrawals to be refunded to my account. My email is cejlor8@bigpond.com.
Kevin Crowley
Phone 07 [protected]

justanswer doctors keep charging me $38.00 a month when i never got any answer from them. i did not know that the charge are an on going thing. i have ask them to remove this charge from my crdit card since september when i first contacted them, if fact the same day stating i never got an answer to my question. january 5, 2011 at this time my bill to them is $114.00

I would like to know why I am getting $100 taken out of my credit card...I have already cancelled my subscription...I would like you to reimburse my credit card...I do not want to be part of this scam anymore..& take my name out of your lists..i did get an answer from one of your doctors.& was satisfied..Only thought I should pay only once..
Thank you Eleanor White Australia
42ellena@ihug.com.au

i have just received another bank statement and just answer doc have taken another £5 OUT OF MY ACCOUT i do.nt ever remember ever signing up with themthis is stealing will someone please tell me if they have a phone No. for this lot or e.mail addressi would be obliged i have beeb in touch with my bank and if i do not get satisfaction from just answer doc the bank will deal with this nasty company get on you skates just anwer doc and stop this fiddling

WOW, I am in the same situation & mine has been $30 since July 2010, and now having trouble with Bank as they said i agreed on this monthly service! I am though going to take further action! I was told you can go through the Fedral Police in your state? I am going to try what ever it takes, never know may see me on TV one day to warn people. I only paid (i think) as so long ago, that too me it's a lot longer than July 2010!
The Bank told me what to do on "JustAnswerDoctors" site to STOP the money from coming OUT! It has really upset me, as on very low income due to Workers Compensation. I have never thought of them, never had any messages in my email account and NO other communication from them, only the once the very first time like i said, i believe longer than July 2010! Have any of you had any feedback from them either?

I agree 100%. This is a scam organization EVERYONE needs to be made aware of!

I too am getting repeated monthly charges to my credit card for services not received! This is a scam operation EVERYONE needs to be aware of. I used them once 3 mos. ago, received unsatisfactory answers and told rthem so. I printed off an email response from them stating they were unhappy I was disatisfied with their service, yet every month they keep charging my credit card with $45.00. PLEASE BEWARE of this scam organization! M-L Reifschneider.

If Adam's company is indeed Collection Attorneys, they have to follow FDCPA RULES. If in the agreement that you so willingly accepted, did you read it before you checked it? However attorneys should not scam people out of their money by continuing to collect for 5 seconds of your time. So if you people feel that this is a scam, then report it to the Federal Trade Commission and your state Attorneys Office of Consumer Complaints.
I am not an attorney, but I have had many great advice from attorneys from all over the United States by telephone and not the Internet that has helped me. Unless you have gotten a Summons that you need to answer, you do not have to answer letters written to you by collectors. More over, you need to ask for proof within the first 30 days of the first letter (those letters address to you without a return address) using FDCPA RULES. Collectors are suppose to to stop all calls during the thirty days of receipt of that letter. Be sure to sent the letter certified return receipt to be sure they got it. Okay if you do not hear from them and they call you, then send them a Certified Mail Cease and Desist Letter. They will have to stop contacting you, except to send you a letter stating that they are not going to contact you. Attorneys offices that collect do have to follow these same rules. They are not exempt from contacting you. Like when I go to court, I hope within a few weeks, I can shut down 2 collection agencies in one blow. We have our information and it is damaging to both companies.

These guys are scam artists. They quote Australian law, but they are in the US, therefore they're advice is illegal because you are not registered to practice law in Australia, and secondly, you repeatively bill my C.C without my consent so that is Credit Card fraud. So, tell me this, what repudiable law firm allows itself to do credit card fraud and get investigated by the Police?

So, my advice, go see your bank and get the CC entry reversed as a "non authorised transaction", or " unable to apply voucher" and get your money back. See if the bank can bloakc their entries, or you may have to get a new credit card to stop thei scam antics

I've just found a load of charges on my account too. They are a real company, however - I used them once successfully, but the 2nd time a helper got half way through helping me then disappeared, and seemed to tell his friends to do the same - he then charged me for answering the question 2 months later!

I don't think the post above is helpful to anyone's cause, as it clearly makes no sense - but I hope I will be getting some kind of pm too!

I am ashamed of Adam for saying what he just did here. If the person has paid your company a fee than your company is obligated to help. Your company is anyway nothing but a bunch of collectors. You have no interest in helping. Most Collection Agencies today have to comply to FTA,
JA does not. Why? Because they come under attorneys. There is a separate rule for attorneys. But this does not mean you people get to harass people all the time. Also people as this man writes and tells your company to not take anymore money from his account, you have better do it. And if he is due a refund, get it to him. Mister, I am a watchdog.

I agree this company is not a company but a scam to collect money for nothing.

Just answer did sort out my printer problem o.k, However, my credit card company has just informed me that a fraudulent purchase has been made using my card details! The last time I used this card (via Norton Security) was with Just Answer. This has never happened before as I am very careful usually. Comments from Just Answer would be appreciated. Derek

Forsøg på snyd fra dette USA firma

To Whom it may concern! My name is Mogens Boe Nielsen and I was with just Answer long time since to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me DDK 235, 00 for upsolutley nothing!
boeinge02@gmail.com

from regsherry@internode.on.net. I recently purchased a tablet and was offered free advice on operational matters from "justanswer tech sprt" which did not fix my problems anyway. I have had some emails since offering to help but I did not accept the offer for help.
Now I find that I have been billed twice, $27 EACH time. Please stop this billing and refund my $54.
Sincerely Reg Whitehead.

To Whom it may concern!
My name is Roswitha and I was with just Answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, I did not get an email back either, and today I found out on my Bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says: only if the problem is solved I have to Pay!

I sincerly hope You will refund that money back to my bank account!
Regards
Roswitha

To whom it may concern!
My name is Roswitha and i was with just answer last week to get help with my computer problem, in the end upsolutley nothing was done or resolved, i did not get an email back either, and today i found out on my bank statement You charged me $ 37.08 for upsolutley nothing! I'm really outraged about that, because Your site says; only if the problem is solved, i have to pay!
I sincerley hope You will refund that money into my bank account!
Regards
Roswitha

where do we view our answers?

I had a $28.00 charge on my discover and called just answer. The person i talked to said it would be removed and i would get a confirmation email. Haven't recved it yet. How long should it take?/

Hey gatortracks, that ### doesn't work. The entire process is ### because there is no "on off button".

I asked a question on the 10/11/10. The advice was poor advice. I asked the lawyer to stop as time was of essence. I didn't press the green button for payment. How on earth did Justanswer collect not one payment but two payments. One dated 11/11/10 and the other 15/11/10? Is this process beginning to abuse accounts? I want these payments refunded to my account asap and I will contact my bank as well for this unprofessional conduct. You don't collect fees where a satisfactory job was not rendered. That is your charter!
Tina Ewane