JustAnswer
Reviews and Complaints

I will agree to correction by replacing the $21.00 into to my banking account! Removing charges on my account.

Thank you,
Ron Fairman
rfairman@gvtc.com
[protected]

6/29 I was charged for $12.00 for an unacceptable response. I stated in my email what I did try and it did not work. Feed back was what I had given in my request. I wanted to have directions other than what I already tried.

7/27 I am charged $9.00 and I have not asked for any new answers to my question (not sent anything at all!)

The $12.00 and the $9.00 need to be placed back in my bank account.

I you have any questions ... call [protected] or email at rfairman@gvtc.com.

Thank you,
Ron Fairman

" Please provide call or email on correction."

I called majic jack. com on 7/27 . I did NOT get the help I needed, but I accepted the 18:00$ charge although I was VERY, VERY dissatisfied! The next thing I know while checking my banking on-line these creeps had charged my account again! They billed me on 7/28 and then AGAIN on 8/28. It was pending. I immediately called them and was given various options to dispute the charges. I chose to do it by phone because I do not know how to type or use the computer very well. I left all the information they requested and waited for a return call which NEVER came. I called AGAIN SEVERAL hours later and left my info AGAIN! I called the next day TWICE AGAIN and followed the same instructions on the 29th. On the 31st I noticed that the draft went through. I've called Twice AGAIN today leaving irate messages requesting them to contact me, with NO luck! It is now 6pm on Tuesday the 31st and I've sent a complaint via "billing@just answer.com and STILL NO REPLY! Then I found this place. I seriously doubt I'll get any response from this either. I guess I'll have to contact my bank, the Better Business Bureau, The State Fraud Dept., and every other place I can find. THESE PEOPLE ARE CROOKS! Lee Harvey in Ar

Hi Stormj1,

I'm sorry to hear about this. I received your private message and I've replied so I can provide you with a full refund. Thanks for your patience.

- Nick

Hello Fellows!

I was also charged 15 euros and didn't get an awnser! not only I waited 2 1/2 hours and got log off but i also got charge! Those people from Just Awnser are nowhere to be found!
Please contact me for class action lawsuit if interrested i'm tired off those company ripping people off !

J

Dear Dimitrius19,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can make sure you receive a refund.

You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

Dear Kevin (raged),

I work for JA and I was notified by our Customer Service team that you received a refund via phone today. I'm glad to hear this. Please let me know if there is anything more we can do to help.

- Nick

Same exact thing happening here. I also was charged for an answer that was never given. Dispute the charges with your bank as unauthorized charges, then go into your settings online and change the obscure entry that says you want recurring billing--look at their site for where to do it. I also had a hard time getting hold of them and this is how I got my charges credited back--they were never there to justify their charges with the bank. I find that this recurring charge is not well publicized at all and this is a great potential for a class action suit. Too bad I am not that kind of lawyer, but it did take me in. Legally, they have to prove the charge was authorized. They are a total ripoff and remember--they will bill you even if your question is not answered!

Justanswer gave me an answer to a question then debited my Miles & More Matercard for 15€ in June On 11th of October another 15€ were taken from my card without my permission, When will you return this money.Yours Sincerely Mr Eberhard Georg, Germany, mail to eberhardgeorg@t-online.de

First, If you're not happy - you don't pay. That's the end of discussion. Just Answer provides a virtual service and every single credit card provider that I know of will favor the consumer in a dispute. In order to avoid disputes, Just Answer will credit any refund request.

Some employees are Indian. Others - many many others are domestic here in the USA.

The fact of the matter is that because your deposit is refunded upon request, you can get 100 free answers, term papers, technical work done, medical advice, legal advice.. Whatever... Free... You just have to ignore the ethics and honor system.

As long as you don't mind not paying someone who is working for you, go ahead and give it a try.

This site should be shut down!

Dear freefrog,

I'm very sorry to hear about your experience as well. I've also sent you a private message so I can help.

Thank you for your patience.

- Nick

Dear ihatemanas11,

I'm sorry to hear about your experience. I work for JA and I've sent you a direct message so I can help.

You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

- Nick

I thought the name was familiar! Yes, the so-called expert sent me an entire essay copied off essaytown.com last year and claimed that he did not plagiarize even though I double checked with him again. I (unwillingly) paid $20 for something which I could have gotten for free.

Look at how I foolishly believed him (http://www.justanswer.com/questions/2ic9c-define-marketing-paper )

You can also see his crap answer and his lengthy message to me "Success stories are pretty much complete in themselves and I don’t think you will need more than 8-10 quality references "- HAHAHA!- Yeah- view his crap here: http://ww2.justanswer.com/uploads/manas11/2009-09-06_072108_Assignment.doc

I am a little surprised as I had pretty good experience with this expert. I worked with him on 3 presentations and 2 term papers and scored over 90 % in all of them and I did run his work through turnitin and plagiarismdetect.com but never found anything wrong. Did you try to take up the issue with him ? . Personally, Justanswer works for me .

Hi Martha,

I'm sorry to hear about your experience with our site. I work for JA and I've sent you a private message so I can help.

For future reference, the link to the Help page is located in the upper right hand corner on the site.

- Nick

I'd like to get in contact with someone it is very difficult coming to your web page and not finding a phone number in which to call. Maybe put one up, and where is the help page?

On Apirl 13, 10 I got my question answered and paid. I haven't asked any other questions but they have continued extracting 18.00 dollars every month since. I need them to stop and refund me for May and June. I hope this can stop before July come around.
Martha

Dear ECPe,

First, let me say I'm very sorry to hear about your experience. I work for JA and I have forwarded your confirmation along to Customer Support so they can contact you for a refund immediately.
Of course, you may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if I can be of more help.

- Nick

This site should be shut down!

Dear Milt,

I'm sorry to hear about your experience with our site. I work for JA and I have forwarded your information along to Customer Support so we can follow-up and make sure your concerns have been taken care of.

You can always reach us through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.

Please let me know if there is anything else I can do.

- Nick

get some facts

...get a life.

Kathy, aka kstatonky, aka kstatongroup.com, aka duped prepaid legal services shill, is peddling her MLM program because her job at LifeTrack apparently isn't enough to pay the bills.

She has no idea how Forbes comes up with their lists, and is falling for her own marketing rhetoric. Forbes does not rate companies out of the blue - companies apply and then are ranked against other applicants. You can be a crappy company but still be ranked if either the list is long enough or not enough applicants apply. Getting on that list has absolutely nothing to do with the SEC, however the SEC can investigate any company (on the list, or not) if securities legalities can be questioned.

An example is a national company headquartered locally that was listed for two years on the Forbes list of Top 100 Companies to Work For, then went bankrupt the following year. Investigations revealed gross mismanagement and employee layoffs in the thousands. The only reason the SEC decided to investigate that particular company was because of the method they used to structure their internal business dealings by selling parts of their company to other parts of their company.

Kathy won't respond to me, because her glass house would shatter.

www.kstatongroup.com

$58 would get you over 3 months of unlimited legal assistance - and a Will - plus coverage for motor vehicle services, audit protection...more. We ARE a reputable company! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

Scam servcie. We are 38 year old company traded on NYSE (PPD) and listed as #66 of Top 200 Companies in North America by Forbes Magazine in November 2009. I can tell you how to have 1 phone call solve this problem ASAP! You need the power of our services - a complete law firm at your service! Month-to-month, no underwriting. Have your contracts reviewed before (or even after) you sign them; have an attorney call or write a letter on your behalf to solve issues large or small; get answers to your questions/problems; protect yourself from frivilous lawsuits; overcharges and incorrect charges - for no additional fees! And So Much More! I have saved well over 2-3 years of the low cost of my membership by using my law firm 6 times in less than 10 months of being a member. Identity Theft and complete restoration too! Just had a dispute solved with computer co saying extra $ needed to complete a problem with "their" defective part - my atty notified their legal department of unfairness and I received a personal phone call from them and complimentary repair/technical service which is normally a paid service. You cannot beat this service - I am a LIFETIME member! Can't beat it - see short overview and tmore estimonies! http://www.pplonlinetools.com/previews/?cid=50615&vid=1

Dear snootyroo,

I’m sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may always contact us through our Help page on the site. Our customer support team is available 24/7 to help and will respond within 24 hours.
Thank you for your patience. We'll be in touch to help you soon.

- Nick

This site should be shut down!

Dear Haydn,

Again, I'm so sorry to find out that you did not receive an answer. I've also sent you a private message so I can take care of your concerns and provide a refund.

The charge you are seeing is the amount you agreed to pay when you placed a "good faith" deposit before receiving your answer. You can learn more about the way the "good faith" deposit works on our Help page. This deposit is fully refundable and I'll be glad to help you with that.

We're here to help. Thanks for your continued patience.

- Nick

Dear sean,

I'm very sorry to hear that you didn't receive an answer. I'm Nick and I work for JA. I've sent you a direct message so I can give you a full refund.

You may get in touch with us anytime by using the Contact Us link on our Help page. Our Customer Support Team is available 24/7 to help.

Thanks for being patient. Our site has a 100% Satisfaction Guarantee and I want to make sure you're taken care of.

- Nick

Sunday 6/20/10 : Asked a question of the medical community waited ten minutes and no reply. I thought it may have been down. NO ANSWER WAS FORTH COMING ! Later in the afternoon I received a Receipt for paymant. Question, why am I being charged for information that I was not given ? This need to be reversed asap.

They're debiting my visa account without any authorization & i want it stopped at once.

$21.00 withdrawal on our credit card on may25 by just answer expertsmyjabill.com

I checked my AmEx bill this month and found these parasites had placed a $9 charge. I don't know them, have never used their services. And, of course, their website is a 404. AmEx, when I challenged the charge, indicated that they are located in SF, CA.

I was charged $18 on my Visa card, after accessing this service online with a question. However, I was put on hold and no answer ever arrived via email or otherwise. I have disputed this charge with my credit card comoany. Does anyone have a mailing address for this outfit?

I have been charged $15.00 om my MC card on 5/31/2010.
No service was requested or received.

I have been charged $14.00 on my MC card With no service received or requested. I have also canceled my subscription to Just Answer a number of months ago.
Please issue a refund for the above amount.

I have been charged $14.00 on my MC (credit card) But have not requested any service in well over 6 months. I also canceled my subscription to Just Answer at least over 4 to 5 months ago. Please refund the above amount to my credit card.

I also have these phony charges on my USAA credit card being billed by this consumer fraud target company. I have to go the legal route to get it to stop. USAA is great and this has nothing to do with them. Relief go to your states attorney general website and then pick consumer fraud complaint.

Philip R. Evans
Attorney at Law
4478 Werleys Corner
NewTripoli, PA

hello,
i paid a lot money to justanswer.com for getting an answer to my question . but i couldn t get an answer and response.
when i said that to justanswer.som, he said that you should pay much more money for this question.although i paid again and again, i couldnt get an answer .
this is robbering, isnt it?

I asked a question concerning a gun I own. The requested my name and credit card number.
When my e-mail address was submitted they claimed it was "bad". I then e-mailed their info address to ask why. No response. Presumably they have the credit card number still. rjb

The same thing happened to me. Asked a question, paid my deposit and have had no response. I would like at this point to refund my deposit. Would have liked an answer but that is not forthcoming so please refund as I have requested.

Jeanie

You paid a deposit.. I think you were not "repaying" again, but likely re-originating a question with the same deposit.
As your question was not answered, your "expert" was not paid... JustAnswer will refund your *deposit* at any time - just ask. It takes 24-48 hours usually. If you don't ask for the deposit back, Just Answer will keep it and start taking $1 away per month after a substantial amount of time.
Note, if you offer to pay $15 for a networking related question, best case, the person answering your question will get about half of that payment. Many questions will go unanswered because the question isn't clear and yes, sometimes, because the amount associated with the question is not enough. If your question would take an hour to research and answer, who is going to do that for $7 and risk that they don't get paid at all?
Note also, once you receive an answer, you can completely stiff Just Answer, recover your money - and your expert won't be paid... It should be called "free answers". JustAnswer provides a virtual service that will almost always be refunded on a credit card dispute, as such, JustAnswer has a no-questions-asked policy for refunds. They can give you the best advice in the world and you don't have to pay a dime. IE: The Honor System.

i relied on the site.now i understand that they are just robbers.
please you don t rely on the justanswer.com.

Dear Jeffrey,

I’m very sorry to hear about your experience. I’m Nick and I work for JA. I have sent you a private message so I can take care of your concern.

Of course, you may also contact customer support and find useful information on the Help section of our website. Our customer support team is available 24/7 to help and responds within 24 hours.

Please let me know if there is anything else I can do.

- Nick
JA Help

Justanswer.com - UNAUTHORIZED CHARGES TO MY CREDIT CARD!
I used this service for one question...just found out that they have billed my credit card account multiple times which was NOT AUTHORIZED! I have contacted my credit card company regarding this fraudulent activity and have contacted a good friend who is an attorney who is giving me guidance on the matter and she will represent me if it comes to that. This is simply unacceptable. On their website they say you can ask for a refund by logging in to your account. WHAT ACCOUNT? I didn't write anything down because I used this service ONE TIME and never expected to use it again. I'm sure that I established some time of "log in" information when I asked the question, but I did not expect to have "an account" I am a hard working professional and I do not take kindly to companies trying to take money from me that they are not entitled to.
I AM FURIOUS!

ADDABAD is right!

And all posters on this forum that have complaints against JustAnswer.com should file them using the TRUSTe website "WATCHDOG" complaint mechanism through the link to their site.

Perhaps as the number of complaints to TRUSTe against this scammer website increase, TRUSTe will investigate and cancel their certification or take other actions against them.

The continuation of complaints against JustAnswer.com. through TRUSTe and elsewhere may also help form the foundation for legal action against JustAnswer.com.

Please continue to inform others and WARN them against using JustAnswer.com.

There are FREE websites available to answer many of the questions people pay for JustAnswer.com to answer.

If you need an answer, first try to Google the question!
AND AVOID GETTING SCAMMED AND RIPPED OFF BY JustAnswer.com!

I agree 100%. I was ripped I asked the same question 3 times and was charged 3 times. And nevr was my question answered.

AN UPDATE - 4/17/10:

Since my last posting, I have received emails from Mr. Nino Cavenecia:

"Nino Cavenecia
Customer Support Manager
JustAnswer Corp.
[protected] x7908 (direct)
[protected] (facsimile)
nino@justanswer.com"

Mr. Cavenecia addresses the issues I posted about, including that of JustAnswer.com not being recognized as a certified TRUSTe member, and in fairness to them, I am now satisfied that they are.

Why the TRUSTe website showed them not to be a certified member previously(as shown in my post above)I do not know, but Mr. Cavenecia has now resolved that issue to my satisfaction.

Of course, this was not the underlying problem, which was the misuse of my identity and credit card information.

As I know know that JustAnswer.com IS a certified member of TRUSTe, I have filed a complaint with TRUSTe against JustAnswer Corp. and after their review of the details, they(TRUSTe) have agreed that it is a valid complaint and will be investigating it.

From TRUSTe: April 14.2010:

Thank you for submitting your privacy complaint through the TRUSTe Watchdog Dispute Resolution Program. The TRUSTe Compliance Team has reviewed the details of your complaint and we have determined that it is a valid privacy issue for further investigation under our program. We have contacted www.justanswer.com on your behalf and have asked them to respond.

So we shall see...

BTW: This is from the REAL TRUSTe site:

Non-licensee Issue

The URL http://ww2.justanswer.com does not belong to a TRUSTe licensee.

Please select the type of problem you are reporting:*
Privacy Violation
Unauthorized use of the TRUSTe seal(s)
If you believe this site is using the TRUSTe seals illegally or incorrectly please submit this form by clicking the "Finish" button below

To the cowardly "anonymous" "JustAnswer "team":

Doesn't your "Customer Support Manager" have a Name? What is it? What is HIS email address? How can I "Truste" you to forward it to him? Why do you NEED to forward it? Why can't he contact me directly...If you are SINCERE?

Attempting to put a positive spin on your criminal actions will not fly.

I have already notified Truste and filed a complaint against you.

And I have closed my account with you.

I have also visited all the websites you forwarded my personal AND CC information to. And closed any accounts you opened for me...WITHOUT my permission and WITHOUT even notifying me. And stopped all the "Free Offers" you signed me up for WITHOUT my permission.

What is the value of contacting your "Customer Support Manager"?
To receive more unhelpful BS from you?

Where the hell do you get the nerve to give out my personally identifiable information, email address, and worst of all, my CC info? Don't you know that's against the Law?

I'm sure you do...but you don't really care, do you?

And I'm equally sure that your absurd post is just scripted and as insincere and patronising as it sounds!
"Again, thank you for taking the time to offer us feedback". Yeah, right!

Please. How are you going to give me back the time I had to spend undoing your criminal actions?

And visit the "Truste web site through your link? Of course it will say you are a "certified" member...on YOUR fake link.

I visited Truste from OUTSIDE your web page and phony link...and THEY (The REAL Truste) said you are NOT a certified member.

That's why they are taking action against you!

Didn't you read my post?
Try again. Or get someone to explain it to you...

JusrAnswer this post...hypocrites!

BEWARE! DON'T USE "JustAnswer"! They have a LOT to answer FOR!
Pass it on...

Dear Porker,

Thank you for taking the time to offer your feedback. I’m terribly sorry to hear about the frustration you experienced with our service. We are actively raising the bar in terms of the level of satisfaction we deliver to our customers, but we realize that there is always room for improvement.

With that said, please allow me to address your concerns in order:

· We take the privacy and security of our customer’s credit card information very seriously. Your credit card information is stored with the highest level of encryption (128 bit SSL) on our website and is never shared with other companies.

· I’m sorry that you were not able to verify our certification with TRUSTe when filing a dispute. TRUSTe utilizes the “watchdog” process to file disputes with certified TRUSTe members. You may file a dispute by visiting the following link: http://watchdog.truste.com/pvr.php?page=complaint. Once you arrive at the link, you may enter our website and then proceed with the next steps. We are certified to receive disputes from the TRUSTe program, since we are a certified member.

· We are committed to the privacy and security of all Users of our website and do not sell any credit card or Personally Identifiable Information, including email addresses, to third party vendors. We only send emails to registered users, in accordance with our website’s Terms of Service. All Users can easily opt-out of any and all future emails sent to them by our website.

· We would be happy to correct any billing errors you have experienced. At your earliest convenience, please send an email with your username to support@justanswer.com. Please note in your email that you would like it forwarded to the Customer Support Manager.

Again, thank you for taking the time to offer us feedback. While we do enjoy receiving positive comments from our customers, we equally enjoy receiving feedback on how we can do better. It is that feedback which helps us to improve our service and deliver the best possible customer experience.

Sincerely,

The JustAnswer Team

JustAnswer.com sent my CC information to other websites the day after I paid $13 for a Mac answer
(which I actually found acceptable)

I then began receiving emails from web sites, "confirming my order, "thanking me for signing up for Free Trials, ""Letting me know the Spanish Course I ordered was being shipped", etc.

I was about to call my credit card company when the phone rang...and guess who? It was my CC company, calling me to ask about possible fraudulent activity on my card.

After we went through all the fraudulent charges, I had to cancel my CC account and the bank has begun an investigation
.
I went back to the JustAnswer.com site, as I recalled that they displayed the "Truste" seal on their website.
I clicked on the Truste seal and JustAnswer.com displayed a page saying they were a "Truste"certified website, yada yada yada.

But when I went to the Truste website directly and entered a complaint, they said that JustAnswer.com was NOT a Truste certified member.

I reported their fraudulent use and display of the Truste seal to them and they supposedly will take action against "JustAnswer.com!

I also had to contact all these third parties to get them to stop sending(cancel) the stuff I did not order, and the "Free Trials", etc.

JustAnswer.com did not just sell or give my email address away...they actually gave out my CC information!

These 3rd parties were actually billing stuff to my CC!...and they got my CC info from "JustAnswer.com.

These guys are not just double billers and scammers that don't have real experts to provide answers..they are Credit Card thieves that sell your CC info!

JustAnswer.com should be immediately shut down and the owners arrested for fraud, CC Theft and Identity theft!

GO TO HELL, JustAnswer.com...answer that!

Dear scamed,

I’m very sorry to hear about your experience on our site. I’m Nick and I work for JA. I have sent you a private message so I can take care of your refund immediately.

Of course, you may use the automatic refund tool which is available in our online Terms of Service. Our customer support team is available 24/7 to help and will respond within 24 hours.

Please let me know if there is anything else I can do. We’re here to help.

- Nick

yesterday, May 17th at 6:04 p.m., wanted answer from JustAnswer for a simple question. Agreed to $14 on credit card; was told it would take 15 minutes or less. Had other work to attend to and lowered the icon; forgot the program was running til early a.m. May 18th - 1:56 a.m., and finally canceled JustAnswer, receiving no answer to my question. Have Order Number. What's up with this lame company? - Judy R.

they were supposed to answer a computer question they never answered my but billed my card double what they said it would be.
by now i think 3 different billings to my card i have told them 2 times to Quit billing sounds like a real
mess i will call my credit card company and stop it there. it looks likethey are not going to Quit

I Was charged for an answer that i never got. I requested a refund that same evening. I have yet to hear from this scam of a company. I want a refund and no more charges to my account ever.

i asked a question to which i did not receive a workable answer, however the fee of £13 was taken from my account

Just this..

Just answer dosen't like when you like a person. they got rid of my expert. then they use his profil. They don't get rid of it. customer service people aswer. Then another says he is a doctor under health is working in a doctor office but she is the appointment person. I found them out. you are not fooling me.

you should be shut down

the spelling is correct. give the monies back

your running a scam. return the money back for an answer you didnt give

six times i have tried to write and complain. they wont answer but they will take your money for an answer they didnt give.

I received a $18 charge on my statement [credit card co. says they did another after the statement cut off]. Never had heard of them. Credit card dispute lady called them for a three way conservation and they agreed to credit the $36 and cancel all futher charges.

I have been online once and paid $46.00 and it is still coming out of my mastercard every month so I need to be credited $92.00., or I will get a lawyer to look at what you are doing...

Please give me an answer or that you will look into it?

kkfldkfldkfkd;ka

Why can't you stop doing this comment business and get on with it?

How many times do I have to tell you that you need to credit my credit card account in the sum of $22.00. Dont' ask me again!

My comment is the same as I stated before. I feel that your company should credit my credit card account $22.00.

My comment is the same as I filled in before.

I have been billed $11 on 6/10/2010, and another $11 on 7/10/2010. I paid $11 for an answer I received earlier this year which was O.K. I do not owe anything further. A total of $22.00 needs to be taken off my credit card account. My name is Patricia A. Bird.

When I went on line to ask a divorce lawyer a question, I agreed to pay the $15.00 but for one time only! It is on my credit card statement again. This needs to be credited and taken permanently off of my account!