JustAnswer’s earns a 3.4-star rating from 1504 reviews, showing that the majority of users are somewhat satisfied with the expert advice received.
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over charged
Used their medical site 02/23/10. Agreed amount was $18.00. One question asked, One accepted answer. Case closed, right? No! They double charged the amount agreed upon $18 now totaling $36! My intention now is to go to my bank and file fraudulent charges against justanswer.com as they do not respond to any of my inquiries.
The complaint has been investigated and resolved to the customer’s satisfaction.
$48 bill omn my visa
I have a charge on my Visa on1/27 for $48 On 1/28 I have a credit for $24. I have no idea what this is for or who this is that charged me. I would like an answer before I notify my credit card company
Serene Reid
serene.[protected]@earthlink.net
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized credit card charges
For those not familiar with this site, justanswer.com provides the user with access to professionals from doctors to lawyers to directly answer any and all questions you may have. For each question asked, if you like the response you receive, you are expected to pay one of three fees. If you didn't care for the answer or found it to be unhelpful, you're not required to pay. Additionally, before posting any questions, you're required to make an initial deposit via your credit card.
My trouble started after receiving my response from an expert. I had made a $15 deposit and had given the site my card number. After choosing to accept the response and pay for the advice I was given, I was directed to another screen that was not altogether clear in its directions, but seemed to be prompting me to verify how much I was willing to pay. In thinking this, I typed in $15, and, immediately feeling uneasy, checked my bank account online.
Apparently, this screen was prompting me to make an additional deposit so that I could ask further questions and, when I checked my account, I found that I had been charged an additional $15.Realizing the mistake, I immediately contacted customer service by sending one email to technical support and another one to a link which offered a 'good faith refund' on all deposits made. Neither email was responded to, and I simply went to bed that night expecting the situation would be resolved by morning. After all, the second charge had been incurred as a result of my misunderstanding one of the screens, so there was no reason to expect I would have any further problems.
When I woke up the next day, I checked my bank account to see if my $15 had been restored, and found instead that an additional $30 had been added to my account. I was forced to cancel my credit card and send for a new one to avoid any further charges, and, despite sending yet another email, I have heard nothing from the site. In the end my one question ended up costing me a whopping $60, and I'm very disappointed with the unresponsiveness ofcustomer service. I have filed a complaint with the Better Business Bureau, and would advise anyone who intends to do business with this site to really consider how much the answer to their question is worth to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is very clearly worded "$5 to speak with a lawyer for this question" with a $60 monthly fee thereafter.I only authorized $5 for the stupid,unhelpful and obvious answer I received.It's a bait and switch scam.
i want my money back
chicago il i live in chicago il
i think that this is one time service i want my money back
Replied
£20 taken from my credit card without my consent
On 4th february 2017, using google, I went into justanswer.com. I asked a question "as an administrator, could I share my vodafone pay as you go mobile broadband with another userid area on my computer. The other area is called guest and does not have a password. I had tried various things and thought that if there was a way of allocating a password to the guest area without deleting the area then I could get the mobile broadband to work". I asked the question if they could tell me how to create a password on the guest area.
The answer I was given was from bill, whose online handle was cyberwerx and claimed to be an it solutions architect with 35+ years corporate experience designing and deploying wintel pcs, servers, clusters and sans.
The answer given did not change anything and I was in the same situation as when I started. They were going to charge me & pound;10 at this point but I never pressed the accept button. I was encouraged to give further details as to what had happened but the reply form did not work. I could not click the reply button. There was an accept button on the screen but I did not press it.
I then asked a question again on the home screen to give me further information as I did not have the same screen setup as he had and could not enter in the same details. His answer was not possible for me. The charge now came up as & pound;20 but I still did not press the accept button. At this point I gave up and left the site.
I find today that & pound;20 was taken out of my credit card account on 5th february to justanswer *experts myjabill.com ca
This is without my knowledge and without my acceptance.
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can take care of your refund immediately.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Now suicidal! have put a detail urgent request through for help all they want is my money of which I have none of. Also this is an American site of which they will have no idea of what I'm talking about, since the American system is quite different to here. Oh yes they want to help but I have to pay first! I still can't shut their web page down until I shut my computer down.
I don't need this ### I need professional help now, as this is really serious...
Is there any humanity out there any more or is the evil $$$ the only thing people are after when some one is really venerable?
Stop these scams & time wasting when lives are at risk
Jasper
I asked a question regarding a problem with my TV, for which I received a helpful answer, and so i was happy to pay the approx AU$ 22 fee. I am not happy to keep paying that fee every month however, even though I only used the service on one occasion last December. I contacted JustAnswer by email and phone (from Australia to San Francisco, so not a local call charge involved there) to let them know that an amount of approx $20 - $22 was being deducted from my credit card every month without authorisation and initially received a response that encouraged me to believe this was an honest mistake that would be rectified, and I would be refunded the excess charges, and teh monthly deductions would be stopped. Unfortunately this doesn't appear to be the case as the deductions have continued, there has been no refund of the excess charges (now in the vicinity of AU$ 120), and there has been no response to my numerous recent emails asking for an update on a solution to this problem. Like many others, I've discovered this appears not to be a reputable business, but a scam. My only option now is to cancel my current credit card, which is a pain because I'll also have to re-organise numerous legitimate monthly deductions from that account. I'm not impressed!
I emailed Just Answer for help with a Legal enquiry. I was not able to access any answers sent to me due to problems with their computer system. I emailed their Technical department and after follow all of their instructions I was still not able to gain access to information.
On the 28/7/2017 my bank account was debited $78.28. My account was then debited with the amount of $97.85 on the 4/8/2017.
I request that the monies be refunded as I never received any of the requested information.
What a waste of money for NO information.
O/N [protected].
Thank you
A little while ago, a charge showed up on my account from this company Just Answer. I don’t know who they are or how on earth they got my credit card number. I never authorized this. It was only a $15 charge, but they could keep charging me for who knows what and if they do these charges could really start adding up. I may have to cancel my credit card.
I once did a “Just Ask” thing for my dog, but for that I used a completely different credit card. That charge was also $15 dollars, but I did authorize this payment and it was paid months ago.
I thought maybe that this “Just Answer” could be related to the “Just Ask” company I used, but that still doesn’t explain how they got my credit card number and charged that account. So far they’ve only billed me once, but if they did it once without my permission I am sure they will do it again.
Has anyone else been scammed like this or charged without their permission by this “Just Answer” company? Does anyone know who they are? I am worried on how they got my credit card number and what other information they could get from me.
I requested from just answer a referral of a Mechanic or a Auto shop that had a mechanic
that was good on working on a mazda Rotary Engine, I never received a positive reply, just some advice on how to do a tune up on this engine, That is not what I requested. But I was doubled billed for a non requested answer, once in May and once in June. HOw can I get my payment returned.
Thank you
William Pierce
Bait and switch site. Show you your "experts" but these are not the people who answer your question. We asked a specific question about a commercial truck engine, particular make and model. The "experts" we were shown were mechanics for the company that makes this engine. But the guy who answered our question was not a truck mechanic. AND HIS ANWERS WERE JUST COPIED FROM THE INTERNET! Save your time and money. You make a deposit and pay the sham "expert" after you get an answer. They say you can get your money back from the deposit, but there is no recourse to do so. The only other thing to do if you don't like your answer is to use your deposit money, money you have already paid them, for a different question from yet another so called expert who sits in a recliner and surfs the internet for answers. Also was told we would have an answer within 2 hour time frame (1 hour and 42 minutes to be exact...), did not get our copied internet replies until the next day. Will plrobably have to change my credit card number so these crooks don't go shopping. Will file with Better Business Bureau as bait and switch.
We
I only asked them one question. Thought it was just a one of payment but they have taken over £40out of my account each month. stupid of me to give my details. Have tried to contact them but very difficult. Funny my question to them was unauthorised funds being taken from my accout. Just as they are doing. "Should be ashamed of themselves" In total over £100 taken out of my account.
I canceled this service after my one question. I will not use it often enough to pay each month you were very polite said it was done and I would get no more charges. I told you if I needed help again I would deffinately use your service again but I just found out you have been taking a $24.00 charge. Please stop and refund my money. I tried to go on my old account and reach you but there was no way?
Respectfully
Valerie Sunderland
I have some old [protected]) Word for Windows files which I put passwords on. (I know the passwords). I now operate Windows 7, with Office 2017 and it will not recover these files. I asked how may I recover them. I was told to deposit $US30, which would be refunded in full if an answer was not forthcoming within one month. That was last January, 2017. Now it is April, 2017. I have had no answer to my problem and no refund has been offered. I fear I have been scammed.
just answer I love all my experts but the company itself is no good. I spend a lot of money on this site thewy took away my option to write about my experts. just gave us faces. That dosen't tell the whole story because you can be happy with a answer but still not happy with the expect also they remove my add fund if i want to pay additional money I really can't I don't like to keep making single transactions. so the expects i have are great. but the company just answer it self is no good. give me freedom. also the pictures of happy customers are fake i ran them through tin eye. Why don't they use the real customers that are happy with the service.
a misrepresentation through claimed expert
I was looking for a solution to a oil boiler heating problem and decided to try this site out - the so called expert had little or limited knowledge of my problem, was from the usa; I was expecting a uk based engineer and when I realised that the so called expert had limited experience decided to withdraw from the service. I now discover they can hold the deposit I made with paypal for up to five days before refunding. If I was cynical and made the basic calculation that 10, 000 people had preferred to opt out then justanswers.com would make a lot of bank interest on the funds they are holding.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am steaming about my dealing with this site. Had a question regarding TV. After submitting my credit card info x3 which they say was rejected by their processor, I called them and found out my info had been accepted and charged $25 without my permission! After talking more,
the more they hem-hawed around, denying a charge and
NEVER ANSWERED ANY QUESTION! What a scam! Don't GO THERE!
i agree with what i read here its seems like a scam i have asked for a refund its been 12 hours since i posted my question and i am still waiting for a reply
Anytime you use a credit card for any type of authorization your funds can be held for a few days. It is common for gas/petrol stations to authorize and hold funds from your card for more than the purchase to make sure the funds are available.
I've used them and it was great. $18 answer saved me $60.
Brian from Missouri USA
I was charged double the price agreed
I aked for advice regarding my dog. I agreed a price £11. 00, but they took £22. 00 from my account
The complaint has been investigated and resolved to the customer’s satisfaction.
double charged for service
I requested a service from Justanswer and was double billed on my credit card. I agreed to paying for the service rendered (R106.00) with commission but another R223.00 was also charged on my credit card. Can I please have my money credited to my account!
My email: [protected]@yahoo.com or [protected]@sanparks.org
The complaint has been investigated and resolved to the customer’s satisfaction.
Charge w / out results
They charge me $16. 20, but i didn't get any results. I want my money back. Thanks in advance. Jose l ortiz sr. [protected] address; 4419 mobilaire dr orlando, fl. 32822 and my e - mail is [protected]@cfl. Rr.com.
The complaint has been investigated and resolved to the customer’s satisfaction.
money taken from my account
Asked a question about good bad points on renauld scenics i put in twenty pounds for answer
I was quite satisfied i have just checked my bank stament and for 12 jan £45 - 25 was taken out
I have not been in contact with them since since first transaction can you help on my statment
Below justanswer is another name my jabill. Cm us
The complaint has been investigated and resolved to the customer’s satisfaction.
sneaky website that won't let you click away!
It is not until after you've submitted your question that you find out you must pay to get an answer! At that point, you are not able to click away from the page, you will keep getting a pop-up window with 2 choices you don't want, either pay to continue or stay stuck on the same page. You can not use your browser back button to get away, and you can not close the browser window! The only way I was able to extricate myself from this black hole was to use bring up my Windows Task Manager and shut down the browser (Firefox) program.
The complaint has been investigated and resolved to the customer’s satisfaction.
just now it happened to me while i was looking up information on speakers and a porn pop up came up and wouldn't let me backup or close the browser, so i had to force quit, even worse it happened right in front of my Mormon grandparents!
I am the same person I understand what your talking about
Hi, A few minutes ago the weather was awful at the location I am at and we had a black out. Sorry about the delay. A few days ago I was in a website like that looking for information and answers. To get it you had to pay. Its almost horrible.
Refund
I ask a machanic on just answer a question. He helped me out I went to pay the machanic I submitted $10.00 and just answer took $100.00 out. I tried to get a refund back from them twice and they will not respond. Got a hold of the bank and they can not find a address, or phone number on just answer. Does anybody have there address and phone number so that...
Read full review of JustAnswer and 66 commentsillegal breach of privacy
I was assured that my credit card would not be charged unless I was satisfied with my answer. Since I was not given an answer at all, and therefore was not satisfied, I should not have been charged at all.
I want a refund!
T. Kelly
AMEX
The complaint has been investigated and resolved to the customer’s satisfaction.
obviously the above comment is FROM justanswer. The BBB reports 318 complaints against Justanswer. Recently they sent me an email saying they were sending a partial refund to me, at a Just answer account. I wont be satisfied until they send it to Paypal, which, incidentaly is a lot easier to talk to than your credit card company.
Customer Complaint History for JustAnswer Corporation
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB processed a total of 318 complaints about JustAnswer Corporation in the last 36 months, our standard reporting period. Of the total of 318 complaints closed in 36 months, 274 were closed in the last year.
These complaints concerned :
+ 14 regarding Advertising Issues
1 - Advertisement did not disclose all conditions required to take advantage of an offer
2 - Advertisement misrepresented a service
2 - Bait & switch advertisement
5 - False or unsubstantiated claims in advertisement
4 - None of the Above - Advertising Complaint Issue
+ 143 regarding Billing or Collection Issues
12 - Failure to correct billing errors
4 - Failure to substantiate charges
4 - Improper collection practices
13 - None of the Above - Credit, Billing or Collection Complaint Issue
28 - Unauthorized bank debits
82 - Unauthorized credit card charges
+ 5 regarding Contract Issues
3 - Failure to honor a contract or agreement
2 - Invalid or false contract
+ 27 regarding Customer Service Issues
17 - Failure to provide promised assistance or support for products or services
5 - Failure to respond to phone calls or written requests for assistance or support
5 - None of the Above - Customer Service Complaint Issue
+ 4 regarding Delivery Issues
1 - Non-delivery of products
3 - Non-delivery of services
+ 11 regarding Guarantee or Warranty Issues
7 - Failure to honor money-back guarantees
3 - Failure to honor service under the terms of warranties
1 - None of the Above - Guarantee or Warranty Complaint Issue
+ 5 regarding Product Issues
5 - None of the Above - Product Quality Complaint Issue
+ 66 regarding Refund or Exchange Issues
19 - Failure to honor promised refunds, exchanges, or credit
24 - Failure to honor refund, exchange or credit policies
23 - None of the Above - Refund or Exchange Complaint Issue
+ 21 regarding Sales Practice Issues
2 - None of the Above - Sales Complaint Issue
2 - Sales presentation did not disclose key conditions of the offer
1 - Sales presentation misrepresented the product
4 - Sales presentation misrepresented the service
1 - Sales presentation not consistent with the written agreement
11 - Sales presentation used dishonest sales practices
+ 22 regarding Service Issues
Many of these complaints were resolved, but business practices haven't changed. I'd bet, for every one person that has a complaint satisfied, 10 never get thier money back.
I asked a questions at Justanswer and they couldnt answer so all I did was click the help button and ask for a refund and I had my deposit back in less than 24hrs.
Since then I have asked a lot more questions and had a great experience with all of them.
No offence dude but if you did not read the instructions where it says you have to pay a refundable deposit then that is your own stupidity that you did not ask for it back
computer repair
The web-site was called Just Answer. I requested help with getting my printer to work. The page asked to check an amount that I would pay to have repair assistance. I did this and provided them with my credit card info. Then, I described the nature of my problem. It requested I watch their web-page and they promised prompt service. After a long wait, I left the page and became concerned as I provided my credit card info and received no reply from them.
After several days, I received an e-mail from them asking me to contact them with additional information.
In the mean time, I figured out how to fix my printer, so I told them to forget it after such a long wait.
The complaint has been investigated and resolved to the customer’s satisfaction.
i sought help through just answer.computer with ryan H. and never received an answer as yet. once i had put in my credit card number, etc. i was ignored! Then i realized that i was stupid to have beieved him.
fraudulent billing
I had an issue with my gas fireplace insert and needed to talk to an hvac expert w/out incurring the standard $95.00 + just to have one show up and take it from there. I thought I try justanswer.com but now realize this was the site I needed to filter said on-line services through before continuing.
I had read the original manual, and have decent troubleshooting skills, for some reason this season my 6 year old gas fireplace would not ignite the pilot. I have pretty decent troubleshooting skills so my questions were very specific. The first three responses, the justanswer expert spoke around my questions, I had to re ask it.com four times before gaining any new information. While the new info was good to have, it wasn't pertinent to the fix. A complete shut down and restart of the process actually got my unit lit on third try.
I ok'd the $15.00 charge (Credit union visa card) the agreed upon sum and saw charge cross w/in the week. One month later, just before christmas, I saw $15 & $ 30 dollar charges cross my account 12/21 to 12/24. I had card cancelled/re-issued and wrote up a dispute for charges. My credit union had corrected the disputed $75.00 to my account and issued my new card by monday of the new year. My credit union's insurance agent is broaching the issue with just answer.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Contacted Just Answer this morning and after a frustrating 2 1/2 hr wait decided to ask for a refund of my $27. Unhappy they have my credit card details and wondering what to do.
misrepreentation
misrepresented them selves advertise that they charge a fee and ask for info they guarente that you will have satisfaction or your money back. They advertise emply that they can give legal advise. when I asked question on a subject I was told that they could not give legal advise by a person called lady lawyer. She stated she could not give me legal advise. When I said that the web sight was misleading and I wanted my $18.00 back because I wasn't satisfied she said she was telling customer care to do so. I also contacted customer care and gt no where. I did not get my money back. Sight is very misleading. The guarentee your monies back if not satisfied and they do not follow through. Isn't that aganst the law? Especially when they guarentee it?
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Fraud
I've been charged $48 for nothing. I have no idea why this showed up on my credit card bill on 12/07. They are a scam. Listed on my bill as: Just answer experts my jabill.com ca
Read full review of JustAnswer and 65 comments
Replied
rip off
I asked them a question about dog food, After the last step they asked me for money before they would answer my question. What a total rip off.
Read full review of JustAnswer and 19 commentshaving requested software help and paying for this I have not received the answer to my request
Having requested help from justanswer for a password problem on my new toshiba laptop. I was then told to insert my credit card account nuber and end date, which i did for a charge for this service to be £13. 00 (Thirteen pounds) . I then expected the answer to my question to be sent to me, it never has been received by me but i have been charged on my credit card for this service. It also advised that as an optional extra if this did not work or i did not agree to this i would not be charged. Although i received an email to say view your answer in a pronouced highlighted block there was no answer even after clicking on this view answer block. I am very unhappy about this and i require the £13. 00 returned to me via my credit card compant nationwide. I have advised them of the circumstances and this is why they have told me to write to you and advise you of my intentions of my future actionsand to advise them if i have no success with this letter. Due to the inactions i have since returned the said laptop to my supplier and this has been replaced. Had i have received this requested software i belive this would not have been necessary, this has also involved me in more exspense needless to say justanswer will not be used ever again byme. Fully disgusted michael britton email [protected]@talktalk. Net and requiring a full refund of £13. 00
The complaint has been investigated and resolved to the customer’s satisfaction.
money taken without permission
On 30.11.09 I posed a question but I was required to provide more information before an answer could be given. Before I could provide that info a relative of mine solved the problem for me. No answer was given nor requested BUT money has been taken from my credit card without my authority. I request that the money be returned a.s.a.p.
Read full review of JustAnswer and 13 comments
Replied
disclosure of personal info. without permission
Two days ago I discovered my name on Google, noting that I was accused of harassing a disabled social worker in Buffalo NY. When I went to the website, JustAnswer.com, I found a query dated on or around 19 Dec.2009 from a customer whose identity is Xed out, but who names myself and my two other sisters, and names our cities of residence, along with allegations of abuse from us, all of which are untrue. JustAnswer.com go on to advise this woman that she could instruct lawyers to start court proceedings against us.
It is my opinion that JustAnswer.com have acted unprofessionally in allowing my and my sisters' names and locations to be published, thus not protecting our right of privacy. I cannot act in my sisters' names, but I would like to make the strongest complaint against this company for publishing my personal information without my express permission. I did leave a complaint with their customer services department, but then read about them on your site and do not want to get sucked into paying deposits to them.
Many thanks.
K. Inglis
The complaint has been investigated and resolved to the customer's satisfaction.
My name is Adam and I am the Customer Support Coordinator for JA. I am terribly sorry for any inconvenience this may have caused. If someone else posted your personal info on the site, please contact me at CS@justanswer.com so that we can get this information removed for you.
Regards,
Adam
Customer Support Coordinator, JA
It wasn't the expert that posted your names. Not even just answer. It was the person that mentioned them. Every question asked and every response given is searchable on line. I answered approximately 9000 questions while I was an expert for them. I received over 5000 accepts. I can bring up every one of them by searching: justanswer boat and (my screen name). I could find every question you asked by putting in justanswer (your name) so could you or anybody else. When you post things on the internet, there is no legal expectation of confidentiality. If this person slandard you, you need to go after him, not the people he told his story to. You should have no problem since you can show proof.
mike, justanswer has no customer service, don't bs people by pretending that they do.
JustAnswer has a policy against any personal info being used. The expert that answered the question should have asked JustAnswer to remove the info. Send an email to info@justanswer.com with the details.
JustAnswer Reviews 0
About JustAnswer
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.
Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.
JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.
Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.
While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.
JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.
Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.
JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.
JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.
While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.
JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.
Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.
JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.
Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.
JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.
Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.
JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.
Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.
JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.
Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.
Overview of JustAnswer complaint handling
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JustAnswer Contacts
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JustAnswer phone numbers800-942-4543800-942-4543Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone numberSupport
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JustAnswer emailslegal@justanswer.com98%Confidence score: 98%legalsupport@justanswer.com98%Confidence score: 98%supportinfo@justanswer.com98%Confidence score: 98%support
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JustAnswer addressP.O. Box 29045, San Francisco, California, 94129, United States
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JustAnswer social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 24, 2024
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