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JustAnswer review: Tech services to retrieve my amazon gift card

S
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7:36 am EST
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I was on Amazon trying to get my gift card to send to my daughter, when this site popped up and for $2.00 that was "refundable" they would fix my issue.
As a result, they fixed nothing, stole my credit # and not only used it to pay a $2.00 fee...they charged me $66.00 for a membership that I did not ask for or want. I successfully canceled the membership but the $66.00 has been billed to my bank account.
I am a Police Officer and this is an absolute False Pretence Fraud. You are told you pay $2.00- refundable. At no time was I presented with the option to purchase a membership at $66.00. If so, I would have quickly declined and left the site. This is a disgrace...taking peoples money because they think they have a loophole to do this.
The owner of this company needs to to step up and stop stealing innocent people's money. This is disgusting!
All you have to do is read the reviews...I would be ashamed of this business practice!
As a result, I have contacted my bank and they are investigating.

Claimed loss: $66.00 applied to my credit card WITHOUT my permission for a membership I did not want or ask for

Desired outcome: I am asking for an immediate refund in the amount of $66.00 refunded back to my credit card.

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Jan 06, 2025 1:21 pm EST
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello Shannon,

Thank you for sharing your review of your JustAnswer experience at Complaints Board.

I apologize for any confusion or misunderstanding. JustAnswer is a 'people helping people', paid membership-only service advertised on Google, where we provide customized responses from hundreds of verified and qualified Experts across various categories.

It seems you were trying to contact Amazon. You’ll need to reach out to them directly for further assistance.

As a courtesy to you, I have issued a refund of your payments. The funds are made available to your bank account the next business day, however it may take 3-5 business days to release the funds back to your account depending on their policy. Moving forward, you will not see any recurring membership charges.

Please let me know if there is anything else I may assist you with and I would be happy to help.

Kind regards,

Violet
JustAnswer Customer Care
VioletES@justanswer.com
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