JustAnswer
Reviews and Complaints

I signed up with the understanding that I would be charged $2.00 and instead was charged $57.00 for a membership. I have cancelled the membership within the 7 day period stipulated, and have been told that I am not getting the fee refunded. When I tried to log on to the site I was told my password was incorrect, so I asked for an email to reset it. The email never arrived.

I paid $1 to join yesterday 3-11-22 to ask 1 question. I read the fine print which is worded to make you think u pay the $1 to join & if you cancel your membership before the 30 days you won't be charged the $29. But if you don't cancel they will send you an email letting you know that your membership it about to renew which then you will be charged the $29. So I paid the $1 & cancelled my membership a few hours later only to find the very next day that they had charged my card $29. I sent an email to costmer support which they replied that the membership cost $29 & it was $1 to join & I wouldn't be getting a refund. Then I called customer service & was told the same thing. I asked to speak to a supervisor & was put on hold & when the lady came back on the line she said a supervisor would be calling me back in 30 minutes. Which of course never happened. I should of read the reviews rather then the fine print then I would of found out that the business is all a scam! I guess I should count myself lucky that they only got me for $29 since a whole lot of other people were charged a lot more than me & some even having to cancel their card since these scam artist wouldn't stop charging them even after they cancelled their memberships. This business is just a scam & they trick people & even steal from some others as well! Horrible,horrible scammers!

I too sought an answer thru another site who apparently transferred me to a JA representative. That particular individual was unable to answer my question, advising me to seek other means. During our discussion I noticed JA had charged my credit card in the amount of $1.00 as well as an additional $46.00. I questioned the second of those two charges and was informed that I should contact JA's SC and they would refund the amount. I later contacted JA thru their online chat, though that particular representative ended the chat while we were still communicating. I subsequently emailed JA and made them aware of that charge, and while doing so communicated with another JA representative. That individual stated that the $46.00 charge was for a month-long membership, a membership which allowed me to communicate with various individuals regarding a variety of concerns. I too feel that JA is a SCAM and will do everything in my power to make others aware of their unscrupulous activities. I didn't authorize that charge, nor did I agree to a month-long membership and have no desire to continue to have any form of contact with JA.

I only used JustAnswer site because they said try for just $1. So on March 10th I used the site to try to get help with my Google account. But in the morning of march 11th which is today. I see a charge on my bank account of $46 for the membership with JustAnswer not the $1they said to try the app. I also went in after I used the JustAnswer app on March 10th and cancelled my membership so I would not get charged the monthly membership of $46.

I didn't want to put my animal through the stress of going to a "live" vet if I didn't have to and knew he was sick. I used the service for ab online "expert". I paid the $5 for the 7-day trial and was answered by a "veterinarian". Difficult to know if the person had actual credentials as the answer was quite generic for the problem discussed. Being in the medical field myself, I spoke to this "doctor" as I would any other medical professional (believe it or not, there are many medical situations that are similar for humans and animals). This supposed vet had very little to say, besides repeating my ideas or concerns back to me, and told me I needed to take my animal to an in-person vet at the end of the conversation. At the time I was obviously more concerned for my animal, so took care of him.

My animal had died within a few days after so I didn't give this service another thought, as I was comforting my family and dealing with their grief (Max was 18yrs old and part of the family). Life resumed and didn't realize until a few months later (when reconciling my checking account) that there was a reoccurring charge of $29.99. I never used this service again after the initial time and called for a refund and was told the usual company line of "no refunds". I asked to speak to this person's supervisor, was placed on hold, and was told the supervisor was on another call and would call me back within 15-30". No return call was received.

The site is not allowing to cancel membership. It's says go to account and under membership pick cancel. There is no such choice.

they charged my credit card again after advising them that i was only to be charged a dollar. instead charged me 46.00 last month feb 7th . plus a 1.oo. now again this month march 7th . Bad buisness this site should be shut down given all the crap it has caused hundereds of people.

I contacted Microsoft, because I was having problems my email. they routed to this company. When I called I the call was answered, I told them what my problem was. They said their email person was on another call. i waited at least 45 minutes. they never acknowledged while I waiting. Of course they charged, the instant I called. My bank account showed thay had already charged me twice. No one told me that this is a monthly rercurring. The charge on my account showed CA. When googled for the location, is said MD. I called the second time to cancel. They said they could not refund the charges since there were services provided. This is just a big ripoff! the phone number is: [protected]. Apparently, they have 2 departments. There is "remote it" and "justanswer" they both have the same number. Just a con!

I contacted JA for vet service and over the chat it was mentioned I have to make a payment for 2 dollars and later when I checked my transaction it stated it was 44. There was no where whatsoever the price was mentioned. I contacted them for a refund and they said its done with your consent and we can't help you.

The so called customer service agent just ended the convo right in between. If I thought that was worse, the online vet said me to take my pet to a vet. cuz there wasn't any data for the case. Like wow! I said 44 for just that.

Thanks JustAnswer for the wonderful service and Not a SCAM. I REPEAT NOT A SCAM

Jeff Cavellini, you are running a scam! No answers from a lawyer to my question. Just some guy named Joey who said he was a lawyer, I asked for his credentials. He would not provide any. I asked for his last name so I could check in the Bar database. Nope would not provide! Very Scammy! Got off the site and my credit card had a charge of $88.00! For nothing! I believe you hire people to pose as lawyers and doctors giving advice! You need to be investigated for fraud! Taking people's money for bad advice from actors pretending to help by getting their answers on the internet! You are Evil! You should be arrested! Your company is nothing but a big SCAM! I reported to BBB! I called your info line and complained and faught until I was promised my money would be refunded. Terrible that you use people in time of need to become rich! [censored] LIER!

SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS! SCAMMERS!

I was robbed on the 5th of march 2022 on my way home. My phone and wallet were taken from me.

After walking back home I logged onto my computer to see if I could hopefully recover my google and social accounts. Google kept demanding I use my stolen phone to verify my email.

I did a google search hoping for a solution and saw justanswers.com ad listed at the top of the search. i clicked and talked with their customer consultant service about my predicament.

I was told by the customer consultant that I had to join for 1$ before I am connected to a IT technician. I followed their link to their payment page and entered my card details.

In a couple minutes I received a debit alert from my bank for 1$ followed by another debit alert for 46$. justanswers.com snuck in a 46$ membership fee while I was making the 1$ payment. This is fraud.

I request a refund because I've now been stripped of my saving by a fraudulent site. I do not intend to be robbed twice in one day.

I was looking for some information about my subaru and was mislead that an experts Mechanic would be assisting me.

My first complaint is that I was lead to believe I could try the site for $1 for a month, then I would be billed $34 a month, and that I could cancel anytime. I was immediately charges $35. I have tried unsuccessfully to get my money refunded.

2nd I was offer the option of speaking on the phone which I thought would be easier/better. To my surprise I was connected to a person that barely spoke English and was definitely not a mechanic but using a tree to answer my

questions.

3rd, It was very hard to cancel the account, it kept sending me to a chat loop, I would ask to cancel and for a refund, they would send me to someone else and I ended back at the same spot.

I have sent an email requesting a refund and id finally get me account canceled after quite some time.

Beware!

I went online to ask a question on how to handle a landlord issue and the site said pay $1.00 for your question and once I put my question in another $60.00 came out. They made my current problem worse. I tried getting them to give me my money back online they completely stop me from being able to access the site so I called them. They stated something like you didn't read the fine print I stated I screen shot the whole screen and all it said was $1.00 for a question what harm can it cause just try it. People it cause a lot of harm. Without even getting a response or even knowing if you like the services they charge you $60.00. I called them argued fused and cursed them out, I also contacted my bank and boom refund. Scam scam scam. People this is a total scam. The customer service people are so rude and they are waiting for your dispute and not to handle it. I got lucky I threaten the bbb the news etc.

Cancelled membership but keeps charging my bank card

On 3/2/22 I was trying to connect to my internet service, Ziply online. This company pretended to be Ziply and asked for a $1 refundable fee to connect with a Ziply specialist. I thought this was odd, but went ahead and gave my them my debit card because it was refundable. Today, three 322 I see a charge for the one dollar amount and a $46 amount. Everyone I spoke to online said “I could not get a refund because I signed up for there service”. After a long debate which was a total waste of time, they finally gave me a phone number and that woman stubbornly said she would not refund my money. After debating with her for quite some time she said that I could get a refund, but they have not refunded the money yet or sent a confirmation email as she said they would. This is a total scam and I am very upset

Hi, I am being charged $66.00 per month by you for something I didn't authorize or acknowledge.

Thanks & Regards

Neil Lewis

I went to ask a mechanic a question an the site said only 1 dollar. I paid it. An then after not seeing anything about a membership they bill me $34.00 a second time after the dollar. I called them back an the first call nobody answered an line went silent an then requested a review of my service. I called again an got a lady an she hung up on me when i said i did not agree to any subscriptions i want a refund. I called my bank to put a hold for their business not to keep charging me. Then i called them back today an the man on the line miguel was very condescending an rude. He told me i agreed to it so there will be no refund. I guess these people never accomadate a refund because its all a scam to take your money the first time. They know you wont keep a monthly subscription. Also, my car is still bad an problem wasnt really solved. The guy told me alot of basic info i already knew an his own personal opinion.

Phone stolen at Walmart. Went to Verizon. Given contact info for Google who does not recognize my first middle or last name, Hotmail or Gmail or phone number. Google sends me info that I am a scammer trying to hack into someone's account. Lost over thousand pictures, all contacts, calendar info with important info on it. Just answer is thief. They have stolen $138.00 from me and no refund.

I had a question about What'sApp and there was no way to speak to anyone. I clicked on what I thought was a bot chat and somehow was hooked up with an "expert." After a couple of chats and a request to put a "reimbursable" $1.00 on my PayPal, I realized that I was being given stock generic replies that had nothing to do with my question. I just pulled out of the chat.

Just now I discovered that they charged my PayPal account $60! WHAAAAT?. I put in a complaint to PayPal and then googled JustAsk - It is a total scam and they are illegally charging accounts without permission. Not even any sneaky fine print or confusing wording. Straight up scam! This is ILLEGAL! There are a lot of unhappy, ripped off people and I am writing a certified letter to PayPal asking them not to do business with them.

I will also file with the Consumer Protection Bureau AND since I am over 65, I can file a complaint with Elder Financial Protection Network that fights scams that victimize elders. There are a number of agencies to report them to, and I will post them after this is resolved. Consumers need to fight these practices.

I reached out to JustAnswer to inquire about unusual behaviors about my pet on 3/1/2022 at 2:54pm. I first engaged in an online chat on the website, who told me about a $1 cancel anytime fee to speak with a vet via text. When I submitted payment information, I saw that my credit card was charged $32.00. I received a reply at 3:30pm from someone who claimed to be a licensed veterinarian but would not share her full name. This made me question the legitimacy of the website and the "doctor." I do not trust this site.