JustAnswer
Reviews and Complaints

I contacted justanswers for a question on a golf cart. Received info and then was not interested in continuing with a membership. Now, I keep getting charged over and over again for months even though I have canceled my membership. I joined one time to get info on a problem and received info quickly, however, I keep getting charged and have called multiple times. I want a refund of my charges that have kept occurring on my card since August 2021 and are still being charged

I was trying to check on my Hulu account and somehow got connected to this sight! They then charged me $28.00 ! I want my money refunded and I do Not want to continue being charged! I tried to call the number associated with their account from my bank and their recording says they are not accepting calls at this time! I live on a fixed income and this is money I need returned

Hello. I have tried one week trial starting from 9 Feb 2022 until 16 Feb 2022 and paid RM5. On the last day of trial I tried to cancel my membership but I cannot do it so. The only option available is changing your credit card number. So, I thought my membership is cancelled and there is no need of payment and only RM5 charged for my free trial. Suddenly on 28 Feb 2022 I received SMS that my card is charged RM124 from Just Answer. Immediately, I logged in there is a word saying "Cancel my membership". I clicked that. Before this it was not there when I checked on my last day of free trial. I got shocked and chat with them and they said refund cannot be paid. I chat with 3 customer agent and the last one replied as follow:

This is a two way process wherein both us has equal rights and responsibilities. We have given you terms and conditions to educate you about the service that you signed for, and on the other hand it is your duty to read it and understand it. I believe I have provided all of the information that you needed to know about your concern for today. I will disengage this chat session. Please feel free to reach out to us again if there is anything we can help you with. Thank you for visiting JustAnswer.

I can understand their terms and conditions and everything. The problem is this thing happen without my concern. When earlier I search for the cancel button I cannot find it, and I thought its already cancelled. When I said this to them they replied "Again, if you are having issues cancelling your membership on that day, you should have reached to our customer support team and it is on the website and we are open 24/7."

I do know its a cancelling problem, I thought its a process of already cancelled. And that time if I'm not mistaken my RM5 already charged and I thought everything finish already. I already explain everything and seeking for a refund but they say cannot. When I was in online with the first 2 customer agent, they suddenly offline, but here I was typing my reply. I only able to cancel my membership after money charged, where I logged in right after my charge on debit card. If I know I'm a member I will have chat with the Dr after my trial period. But because I know that my trial period end, I did not chat with them as well regarding my pet problem. Since its a auto debit I cannot stop the payment process. They have to stop it. Im a student and RM124 really matters for me. I really thought its already cancelled and that is the process. If I knew it earlier I will sure seek help from 24/7 chat.

Please do solve my problem. Thank you in advance.

I asked a question on 2/22 on my iphone while I was trying to resolve something with Apple. I had no idea it would cost $46 until I checked my cc account today 2/28. There was no trial period and they refused the refund. The answer I received was no help either.

Today is Feb 27th and I had $29.00 stolen from my checking out by them. I had used the site before no problems, I never gave them premission to do a re accuring fee.

there is a phone number [protected]

My dog is sick and I asked 1 question about 2 months ago. I had no issue then they took 30.00 from my ocean first bank account. Today sunday they took out 29.00 what? I never signed up for anything. Please help me get money back.

On February 14th they began debiting my bank account for $46 without my knowledge or permission. I never set up an account with them so I have no way to cancel. I did ask for advice and payed the $ 1.00 fee as required. However, in no way did I EVER agree to recurring payments. They have now taken $46 from my account on two occasions and this has to stop

These are the numbers associated with the money being withdrawn

820488 DDA

[protected] 820488

I have been having problems with a recurrent fever and sought advice/medical opinions here. I was told I would need to pay $1 for an answer. I'm delirious with said fever and thought I was only paying the $1 for an answer. I was charged $50 for a membership I did not know existed. I know I should have read the fine print, but this specification about the membership fee Is so tiny. and there is no confirmation for the charge I cannot afford that fee right now and really did not mean to sign up for a membership. I have not used the membership. I actually cancelled it. I have been trying to get a refund and I am told you do not refund memberships. I find this quite unfair as I realized my mistake less than a minute after the transaction and did not use any of the membership details but still, $50 is gone from my account for a service I did not mean to buy.

On January 24th I paid $2.00 for a question on an art piece. I never noticed that a charge of $40.00 was also deducted from my bank account which was not authorized.

On February 24th another $40.00 was deducted from my account,

I never signed up for a JustAnswer membership and would like my money refunded.

Thank you

I once used this service for a once off help with one of my softwares, since then my Credit Card gets debited to the tune of 49 Swiss Francs every month.

I want this stoped

My name is Larry Price and I recently used your service (2/19/2022) and your expert was unable to help me, but I was still charged $46 and $36. The remote was never used as I said your expert was not able to help me. I am requesting that you please refund my money. Thank you in advance for your attention to this matter.

Larry Price

1515 N. Franklin Street

Philadelphia, PA 19122

Phone-[protected]

February 18, 2022

Signed onto JustAnswer in good faith for $1.00. I did NOT ask anyone any questions yet, I did NOT agree to a monthly membership...but I happened to look at my bank statement the same day, and saw that they charged my credit card $46.00 without my knowledge or consent. I called [protected]) to complain..."Jessa" promised that I would not be charged and a refund would be issued, AFTER I told her I would blast their fraudulent practices all over the Internet, Facebook, etc...to warn people of their scam.

"Jessa" texted me on my phone an hour later, which read: ...your membership has been cancelled as of today. You will no longer be billed on a monthly basis.

Note--that there is no mention of getting a refund for the fraudulently obtained $46 already taken. I will fight this until the day I die, I swear...

I find that $76 has been taken from my account for the second time. I do not want to pay Just answer an ongoing fee. I remember looking to Just answer for some reason but didn't use the answer and I believe it said that a fee of $2 would be charged. I have now been charged $150 which as a 88 year old pensioner am unable to pay. Please cancel any ongoing payment to you that you believe I owe Just Answer. Keith Leggett

Trying to cancel everything as it is too much for my service to handle…..cancel and want a refund… already gave my credit card!

i rung kevin order id [protected]-903 on the 8/12/2020, i paid my $10, i just found out today that you have billed me for 12 months at $46 a month? I did not want or asked for this, i omly rung once! this is not right,

[protected]@hotmail.com

On the 15 of February 2021 I selected on the website the once off question of R15 to be billed to my account My question was in regard to my vehicle which was having problems with it. after not getting an answer from them and after waiting a along time I saw that they charged my account R433 when I complained and had to work to get someone to answer me they eventually came back to me saying that it was non refundable because the 15 rand was to sign up and the lager amount was to post a question which was not explained on their website. I Have not received a single email from them only one stating my membership has been cancelled

this company lies and cheats to scam people out of their hard earned money and some of us cannot afford to lose that money we are in desperate need of.

Please do not use this company or website at all

On Feb082022, I was charged $66 on my credit card without any notification. The only fee that I was made aware of was for $2.00 and when I called customer service to explain the whole situation they told me they cannot do anything about it and the fee is non-refundable. This is an absolute scam, they only tell the customer about the $2.00 fee to get their credit card details but in return charge them for $66.00.

I asked a question about chewable tablets for dogs to control fleas. they said it would be a $1 charge for a Veterinarian to answer.

THEY CHARGED ME $31

WHAT A RIP OFF AND FAUD

the ask a VETERINARIAN web site is a scam (VETERINARIAN*JUSTA800-240-1371)

[protected]@gmail.com

Hi,

I just noticed on my credit card I have been charged $1.00 on Dec. 31st, 2021, and on January 8th, 2022 $46.00 was charged, on Feb. 8th, 2022 another $46.00 was charged on my credit card. I never ordered anything from this site. or used it. I would like you to check into it if you need my card #'s please call me at [protected] my name is Bruce Parnell or you can speak with my wife Cindy.

My email is [protected]@icloud.com

[protected]

The Mastercard is under my name: Bruce A. Parnell,

1 Spruce Street, Winchester, MA 01890

Google website said $2.00 for an answer. Asked my question and had nothing to do with what I asked. Then my texts were not sending. It came up with messages not sent . Then checked my bank and as well as the $2.00 there was another $66.00 dollars to the same just answer company for membership which as far as I’m concerned was no where to be seen. Not happy.

I am filing a complaint due to just answer charging my credit card 46 dollars when I was unaware of charge and did not authorize it. I cancelled membership a few hours later on same day after finding out they charged my card 46 dollars. I thought I was going to get a refund but they are very deceptive and use unfair business practices to obtain your money. they make false claims that customer service is important to them but just answer is a total scam.