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3.4 26 Reviews 1478 Complaints
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JustAnswer Complaints 1478

ComplaintsBoard
V
11:13 am EST

JustAnswer Marketing and signup

My complaint is the same as the thousands of others. You are marketing (1) question answered for a set fee and then slipping in a "membership" fee between all the texts, chats, emails that you send during the sign up process. Consuming me and other into overlooking the text you put in... that covers your [censored]! STOP STEALING FROM PEOPLE!

I am seeking refund of any fees paid! I didn't get my question answered and told the independent contractor to HALT all work. The valuation never was received!

Desired outcome: Advertise that users will be auto charged a membership fee when you sign up.

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F
8:19 am EST

JustAnswer Unauthorised credit card charges

I was charged for $42 on the 03/02/2022. I asked a question on JustAnswer’s veterinary questions. This costed $5 in which I authorised. Almost one week later, I see on my bank app that I have been charged $42 from JustAnswer which I did not authorise nor pay for. Order number is [protected]-410. I’d like and expect to receive a recharge. JustAnswer is a scam.

Desired outcome: Please Refund

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C
10:02 pm EST

JustAnswer Undue/double billing

My wife has issue with her Gmail account and was trying to recover it, we sought help from JustAnswer and charged $1 for their services & we agreed and supplied our card details. Just within a couple of hours I was billed $1 & unduly billed $46 respectively.

I have tried in vain to reach out to them for explanation and reimbursement as it was on a robot that was chatting with me off point.

Please, how do I get my money back because I actually paid $1 for their services.

Kindly help.

Thank you.

Christian Abimajeh

Desired outcome: Please refund my $46 billed unduly and stop taking advantage of innocent people.

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K
4:18 pm EST

JustAnswer Unauthorized Monthly Service Fee

We did not authorize a monthly enrollment fee for your service.

It began in December 2021 and we were charged again in January 2022

Please discontinue this charge asap and refund the fees charged for

Dec and Jan.

Desired outcome: Please refund December 2021 and January 2022 fees. I would appreciate a response. to [protected]@gmail.com

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I
6:09 pm EST

JustAnswer IT

I too am one of the unlucky ones that have experienced unauthorized transactions to my credit card with a monthly subscription as well.

Please you must be mindful when you are online trying to locate your own ISP provider, they have found a very tricky clever and very similar way of communicating as my ISP and advising you will be charged a refundable $2 back into your account for the afterhours chat for assistance. This in my eyes is not only a scam but also Fraud their team was extremely RUDE and unethical which made me immediately log into my paypal to find the charge

I received approx 8 emails after this along with Mr Jeff Cavellini's emai and law and behold as soon as I told them I will be reporting them and recorded their conversation received cancellations and a refund from PayPal THANK YOU PAYPAL

I will be sending you an email Mr C! also your call center and the picutres you post online is misleading..

Desired outcome: refund and STOP SCAMMING I have all the conversation thread thank goodness

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L
12:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unauthorized payments

The company have taken 189GBPs in unauthorised subscription payments over 7 months that I did not sign up or agree to, and only expected to pay for the initial question.

I am an older person and not as computer competent as I would like, due to ill health did not discover this was happening, when I did I spoke to a very unhelpful advisor at customer services who just kept replying it was in small print, she did however say the complaint would be escalated, I have not heard any more from justanswer.

I therefore request the sum of 189GBPs be returned to my account immediately.

Yours sincerly, Mrs V Janes.

Desired outcome: Please refund

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J
6:30 pm EST

JustAnswer Fraudulent charges

I am reporting this incident from August 2021. I am not sure of the exact date and time. JustAnswer would have that information. I needed a help from a vet very late at night. I found this site and was in a panic and trying to get help asap. I filled in the information, knowing that I would be charged for the help, however, I did not read the fine print. A veterinarian called me and helped me through the problem with my dog and she is fine. I wish that instead of the deceitful practice of small print, they would let me know when I am talking to them how the billing works especially when you are distressed and want to get help. I did contact the company and they told me that I agreed to the monthly fees when I filled out the information to get my dog help. I did not take the time to read the small print and I feel this is just another on line scam for people to take advantage of people who need emergency care for themselves or others including pets. They took another $270.00 from me which I would like to get back.

Desired outcome: I would like a credit for $270 to my credit card.

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T
11:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Expert advice

I am writing to you about a serious and growing problem with eCommerce Websites. There are far too many legitimate companies using unethical practices, perhaps some illegal, to trick consumers and charge them for memberships or subscriptions they do not want. They are very clever but to this long-time internet professional, they are easy to detect. For example. JustAnswer.com.

1. I was redirected to Just Answer while trying to get an answer from The Smithsonian Magazine, redirecting is tantamount to bait and switch tactics. Just Answer methods to drive people to a Just Answer site are unethical if not illegal.

2. While waiting several minutes for a Just Answer "Expert" thinking they would direct me to The Smithsonian, I googled and got my answer without Just Answer 'Expert" help. At the moment I was under the assumption The Smithsonian had contracted with Just Answer to handle questions like mine.

3. Just Answer charged me $1 while promising an immediate refund. I am still waiting for the refund. I had to jump through hoops and traps set by Just Answer to finally find [protected]@JustAnswer.com, their customer service email. Navigating the website is like walking thru a mine of click bait.

4. Just Answer charged me another $46 without waiting 7 days as described on the Just Answer website. Disgusting thievery, unethical, and should be illegal if it is not.

5. When one cancels their membership within the 7 days waiting period, they are still charged for a full month at $46.00. They must go to unreasonable extra effort to request a refund. I can easily demonstrate how Just Answer does this. It is easy for an unsuspecting consumer to think canceling their membership would stop any billing. It does not.

6. In essence, Just Answer is using my funds to enrich themselves.

Desired outcome: Please refund immeidately

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T
1:54 pm EST

JustAnswer membership

I paid one dollar to get into Just Answer and then $60 to process my one request. The next thing I know is I am being charged $60 per month for a "membership" . Not sure how this happened but website is very tricky and I feel like I was scammed. Just Answer said their terms and conditions are very clear. BS! Someone needs to assist consumers who get tricked like I did.

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C
4:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer I'd like the $50 fee charged to by credit card immediately refunded.

I was on the Social Security Administration website checking on my Part B enrollment. I was having trouble accessing the system and received a notification from Just Answer that they could provide assistance. Their service noted an initial $1 charge that would be immediately refunded.

Unfortunately, what wasn't clearly stated in the information was that when you submitted a question, you would automatically be enrolled in a $50 per month membership program. I noticed this charge to my credit card the day following my inquiry to Just Answer on 1/26/22. I contacted them immediately to cancel the membership and was told the automatic charge could not be refunded and I would be charged $50 for one month's service, which was in fact one question and less than 5 minutes of their time.

In checking my email account, I noticed an email that they had received my question, with no notation of a fee. (see attached email) A few minutes later there was a second email that they were reviewing my question and would send me an answer. (see attached email) This email included notification of a $50 monthly fee. However, this information was not provided when initially submitting the question, only after you submitted your question and the fee was already charged to my credit card account. Had they clearly shared their would be a $50 monthly membership fee, I would have never submitted my question to them.

This is false advertising and should be immediately removed or clearly noted that there is no waived $1 fee and in fact you will be charged $50 per month. Their advertising is misleading, not factual and specifically attempts to take advantage of senior citizens.

I therefore request a full refund of the $50 charged to my credit card.

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J
2:30 pm EST

JustAnswer unaware of membership charges

on January 19, 2022, I asked JustAnswer a question. Prior to giving my answer they requested $1. I paid with my cc. five days later the $1 fee came up on my cc bill, along with another $60 fee for membership. I never knew that I signed up for membership. When I contacted the company on January 26, 2022, they stated that it was a nonrefundable charge and just because I did not see that I was signing up for a membership was not their problem. Nowhere did I ever read that I would be charged more than $1. I would never have agreed to that price for the one question I wanted an answer to.

Desired outcome: I would like to be reimbursed for my $60

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S
9:31 pm EST

JustAnswer Veterinarian services

They took all my money I had.
I am disabled
If I could afford a subscription I certainly would take them to a Veterinarian instead
JUSTANSWER
JUST CLEANED ME OUT OF ALL MY MONEY FOR FOLLOW UP CARE FOR MY KITTENS.
THEY LITERALLY MESSED MY WHOLE LIFE UP.
I HAVE NO WAY TO LIVE
OR GET WHAT IS NEEDED TAKEN CARE OF.

Desired outcome: Refund my money

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B
2:44 pm EST

JustAnswer Unwanted Credit card charge

On Tue Jan 15th 2022 I was charged a recurring charge of $46 at the time I was looking for an English-German dictionary I didn't visit the site and didn't sign up to be a member. This appears to be a fraudulent charge from someone.
The charge states it is for Services - Computer Network/info Srvs. This service wasn't rendered.
Robert Martin
[protected]@aol.com

Desired outcome: I want my credit card charge refunded and cancel any future charge charges. I don't want any reoccurring charges. Please advise via my Email.

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Update by BobM2022
Jan 24, 2022 2:48 pm EST

Sounds like unwanted or fraudulent charge or a scam.

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C
11:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Misrepresentation of who they are

I was trying to get some answers about a warrantee from Garmin, as I purchased a Forerunner 45 watch which isn't working now. Somehow I was connected to Just Answer and they immediately asked for $1 to answer any questions (they said it was refundable). I paid on a credit card. The first person let me know that she couldn't answer anything and would have to connect me with an expert. After I was connected to the expert, I was informed that it would cost me $26 to get information. At that, I asked for a refund and typed in STOP to end everything.

I want a full refund- should be $1.00 and I never want to have to deal with Just Answer again.

If I don't hear back within two business days, I will refer this to the Attorney General's office for the state of Washington.

Desired outcome: Refund and never contact me again.

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L
8:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Just Answer Math Tutoring

This site is a scam. Do not use it. I paid $25 for a 7 day trial period for math help. That included the math help for 2 questions. I asked 2 questions during the trial period and did not use the site again. At the end of the 7 days, i was charged ONE HUNDRED and TWENTY FIVE DOLLARS! I have contacted them multiple times and each time I get a generic response that they are upfront about their $1 trial fee and monthly fees thereafter. I replied that they again were stating untruths. I wish I had only paid $1. Why are their fees all over the place in every complaint that I read if this is a reputable company? I paid $150 for help on two math problems.

Desired outcome: Refund of $125

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N
6:14 am EST

JustAnswer 66.00 payment

why was i charged 66.00 i have no idea who you guys are.i was charged this amount on my bmo account jan 18th
mikemacdonald
670 main street
glace bay
nova scotia
canada
b1a4y1

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G
2:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Automotive answer

Asked a question to verify my understanding of an automotive issue, assuming it would cost me the $2 as indicated in their pop-up window. Once they got my credit card info, I was charged another $49 for a membership. Nowhere did I see that coming! When I complained to "customer service", I was told it would have been stated on screen I entered my credit info. If it was, it would have been off in a corner in very fine print! They suck you in with a low price $2, and then hit you for another $49! (Then If you don't cancel they clobber you with another $49 membership fee every month.) Forget any chance of getting a refund. Just avoid them like the plague!
Regarding the answer I got: First guy said "check all your fuses"... didn't even narrow it down. Second guy confirmed my understanding and my intention before asking my question, which was, "tow it to a dealer". Wow, brilliant advice.

Desired outcome: Membership fee refund

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B
9:30 am EST

JustAnswer Unauthorized charges

On or about 11/15/21 I was referred to JustAnswer by Ebay for information on a vendor return policy. I provided my credit card information and agreed to pay $1 for the information. I did NOT agree to anything else. I most certainly did not agree to a monthly subscription. Why would I want a monthly subscription to answer a simple question about a return policy. I have recently learned that I have been charged $60 per month for the last 3 months by JustAnswer. This is clearly Fraud and a result of deceptive practice.

Desired outcome: Refund of $180 and no further charges on my credit card.

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G
6:41 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Repeated unauthorised transactions

I clicked on a link to have a question answered. It was a trial offer. I cancelled it 10 minutes later as the service was not what I required. I followed the procedure as set down in the website.

In checking my transactions for my tax return I have discovered 7 unauthorised transactions (file enclosed) . These transactions are fraudulent. The money needs to be returned and the website process for cancellation needs to be fool proof. In researching this company these complaints have been sent since 2010. This is a huge industry. Consumer protection is required here.

Desired outcome: Return of all unauthorised moneys

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J
2:16 am EST

JustAnswer I honestly did not realise I would be charge $86 for asking a question. I would never have done it. being a pensioner its just not on.

I only wondered about my Fathers prayer book with a silver cover. I was mortified when I saw my bank account.

Desired outcome: Reclaim my member ship and delete my card from you.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer customer service
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Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review Membership was posted on Oct 12, 2024. The latest complaint Membership was resolved on Oct 12, 2024. JustAnswer has an average consumer rating of 3 stars from 1504 reviews. JustAnswer has resolved 875 complaints.
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click down if you have unsuccessfully reached JustAnswer by calling 800-942-4543 phone number 12 12 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
JustAnswer Category
JustAnswer is ranked 13 among 45 companies in the Websites category

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