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JustAnswer review: Car advice

W
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2:23 am EDT
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This incident was the first and only time I have interacted with JustAnswer. I called with what I thought was the $1 fee to ask a question, then would be charged if I received an acceptable answer from the "expert". The "expert" was laughably inept, able only to ask the simplest question, such as did you check the oil. This was a classic Mercedes, I know how to service them for most things and it appears that I knew more than the "expert" from the start. She should have immediately disqualified herself. I rejected her assessment (in a courteous and professional manner) at the time.

My wife received a credit card possible fraud alert on the first $34 charge. I thought it was taken care of. Today, we received a second fraud alert. When I delved into it, I found that I had signed up for a monthly subscription to JustAnswer and the payment has been made. In the most polite language,

JustAnswer needs to refund this $68 charge, though I suspect there is some fine print somewhere that covers them..

Desired outcome: Please refund my $68. Please review your website to make it easier to know when we are going to be charged and especially when we are signing up for a monthly subscription, as it is far too vague.

Oct 23, 2023 5:43 pm EDT
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P.O. Box 29045, San Francisco, CA, 94129, US

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Hello,

We understand your concern and are happy to investigate this. Please reach out to us through my contact details so we can find your account and address any outstanding concerns.

Best,

Julie, JustAnswer Customer Care

JulieWW@justanswer.com
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  1. JustAnswer Contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
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  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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