JustAnswer
Reviews and Complaints

I waited for half an hour for a reply to a health question which they told me I would only have wait 8 minutes. They took £5 from my bank
and I did not get a reply to my question. I did phone my Bank to cancel the £5 but when I checked my Bank they Justanswer took the £5 out of my account. I am a Pensioner and £5 is a lot of money for me to lose just like that. Can you please help me get my £5 back? I shall try phoning my Bank again to try to get my £5 back. My Bank gave me a phone number to call to tell them I had canceled it, but
cannot find the number right now I shall phone my Bank tomorrow to ask them for the number to call again. I hate Justanswer for the inconvience they have caused me. They should be taken to court & struck off for their scams on people. Thank you from Barbara & co.,

.

I remember looking for a solicitor's, but I got no satisfaction from it, although you charged £5 fee for that, but still no satisfaction.
So:
Why have you debited my bank £40 for membership, I don't recognize joining justanswer for any reason.

Please refund the amount ASAP
Sam Hoseyni
[protected]@yahoo.co.uk
Tel: 0044 [protected]

Please either contact me or refund the amount back in to my bank account, so to stop further action, many thanks.

I have been charged 29 euros on the 30th of August 2019 for a service I have never applied for, in fact from a company I have never heard of. I want to cancel my 'membership' and I want a refund please. The company is Just Answer *E
I have no other details to provide, apart from my bank details which I am reluctant to give, but which I will give if needed
Kind regards Pieter Hilvering derrainy Whitegate Co. Clare Ireland

Hi I was recently create account with just answer been asked to pay 5 paund fee.
I did entered my card details.
After that been chatting with doctor somehow been offered a phone call instead of chatting, wich I accept. I didn't know I have to pay. After a wile checked my bank been charged 34 paunds fee. Quick I write back to doctor to not call me couse I didn't know I have to pay. However I tried to contact with customer service to explain the situation but suddenly no answer.

I can not seem to contact anyone. I cancelled my trial subscription and still money has been removed without permission. What can I do?
I can not use this site as they seem to ignore the cancellation which I completed. I can not find a Telephone number to contact them.
I can't use this site if I have no confidence in them to cancel my subscription when I cancel. Not trustworthy.
[protected]@aol.com

Good day, I am complaining about 2 monthly fees that came out of my bank account without my authorisation. The company I am talking about is Just Answer. They are meant to protect and advise consumers, but in the meantime, they are the one who mislead the consumers. Can you please advise how or whom should I speak to, to have it returned into my bank account. Thank you. Martine

When you ask them what is going on a robot, under the guise of a professional person, with a name and photo leads you, again to the place where you have to insert your credit card details... AGAIN! I had to cancel my credit Card to stop them from taking out any more money. They lead you to believe your question will be answered for R65.00 (refundable) but first you have to put your credit details in. Then They have you! they never refund your R65.00 and then they take a monthly amount of R599.00 out every month until you cancel the subscription which is difficult to do as you have to do a history search for info and numbers relating to your first question. I asked them to refund my money but so far they have not. I am now asking my bank to do an investigation into them. Through a Credit Card Dispute form
This is Theiving!

Customer reference # [protected] GB
On 2nd June 2019 I used the Just Answer service about a problem I was having getting an internet repeater booster to work for which I paid £5.00 for a trial followed by £32.18 for a Remote IT service three days later.
I was then billed £38.00 on 12 July followed by a further £38.00 on 12 August for upgrading to Membership status which I never agreed to.
I would be grateful if you could refund me the sum of £76.00 for the aforementioned membership fees as soon as possible please.
I look forward to hearing from you soon.

My email address is [protected]@optusnet.com.au I joined and the same day I cancelled my membership and I have not been charged $[censored] please credit this. I got an answer the same day which was not helpful so I cancelled my membership there and then..
now it won`t allow me to log in even with my email address ..please advise to the above email address...Regards, Frank

I unsubscribed from Justanswer some time ago, there is a matter of $70 refund that I haven't received yet, could you please look into this for me. I haven't used justanswer since my first question and will not be using it in the future, I did pay $2 at the start but then you took $70 out of my account, I am now asking for a refund for that amount.
Regards
L Hoole.

Dear Sir,
I was so silly to use your service.

I cancelled and gave no one permission to subtract R664 from my account; I agreed to R65 and even that was wasted money.

Please will you refund my money!

M Van Zyl

Card number: Master card

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Rekeningno: [protected]

MEV MAROLET VAN ZYL
34 Villa Savannah
346 Sprokie Avenue
Faerie Glen
Pretoria
0081

Samevatting van kaarttransaksies

Buitelandse aankope/ Overseas transactions

M Van Zyl

529874XXXXXX2167

R664.00

29/07/2019 55436009210200049034888 Justanswer *Trial 38 Keyes Ave Ste 15
65.00
R65.00
05/08/2019 55436009217200707449447 Justanswer *Membershp38 Keyes Ave Ste 15
599.00
R599.00

I NEVER AGREED TO BE A MEMBER!

[protected] CA was transaction detail. they charged 46 dollar without notification after I had a trial a week ago. I tried to cancel within a week online but could not do it and asked me to call in office hours. That day office hours were already passed. Next day it was already charged and they did not refund. I called on their number 18888629212 but they denied to refund.

Used JustAnswer for a solicitor to answer a question about "Power Of Attorney" for the sale of property in the Philippines as the law there is quite different between NZ & the two countries. Paid NZD$8.00 for JustAnswer Trial for a 4 word sentence answer, then asked for a much more involved discussion I then refused showing a further payment of $81.00. THIS WAS NOT AGREED but still showed up as a charge against my credit card but never receiving any further answer about my only question! That's $20.25 per word, come on, get real. This is stealing money from people whom you should be able to trust with your own Credit Card details. Do not answer me back with any of your politics about how JustAnswer works. Put the NZD$81.00 back into my ASBBank Ltd account.
[protected]@slingshot.co.nz G.T. Fordham

The offered free legal advice and told me ask questions. I did. Then asked for $5 and my card details. They draw $5 02 July. Than asked for more money, but I said that I am not paying any more for something might be useless. Then I was charged $66 9 July. They emailed some useless text, not answering my questions.
I did not realise this is from the USA. They can not help me in Australia anyway.
I never authorised any further payment after the $5.

Well more than 1 year ago, about April of 2018, we were having trouble installing a new printer. I went online for help. Apparently I submitted my issue to Just Answer (as well as my credit card number? --- I don't remember this much later). I also don't recall if their advice helped with the printer installation, but we did get it working eventually.

Today (Aug. 8, 2019) I examined my credit card statement about an old doctor bill. I discovered a $46 charge for Just Answer. I had no idea who that was or why they were charging us $46 that month (April 2019). I Googled them, found a Customer Service number and called. Mika (sp?) was very courteous and explained that I must have subscribed for a "7 day free trial" (after which our "membership" was continued indefinitely unless we cancelled it). I had no idea that I was subscribing for a continuous service and monthly charge; I would never do such stupid thing.

So, without realizing it, we've been charged $46 every month for almost 17 months without knowing we even had such a "membership" (or ever using it even once in that time). By my calculation, that's about $736 scammed from our bank account.

Yes, "Mika" cancelled my "membership" (thank heaven) and even refunded the last 3 months' charges. But we are still out about $600 for this utter scam! We want it all back! We cannot afford a "gift" of $600 to Just Answer for absolutely nothing!

I do not know how you did this, but your fraudulent activity on my account and other people, will bite you on your big fat bums!
I did not authorise you to take $2.00 from my account and then another $70.00
I do not know how you did this on 23 and 24 July 2019.
You have no right.
karma will get you all.
How dare you steal from me. You don't even know me. What did I ever do to you.
I demand $72.00 be credited to my account.
I have been to the New Zealand Police.
I have been to my Bank and am currently working with my credit card bank people.
None of you at just answer are human. If you were you wouldn't do this. That said, I feel for your innocent families and friends.
Do they now how rotten you are.
I need that $72.00 and it's my right to have it.
Carolyn Thorne

I used the service on 7/22/19 about a problem with my car I paid $5.00 for service. A one time service. Now on 8/04/19, they billed my account for $34.00 for upgrading my membership which I never agreed to. I thought it was temporary for $5.00.I wanted a refund and they said I missed it by a couple of days. I hope I do not have to contact the PA attorney Generals office.

I can't believe that Youtube is considering taking down the family friendly channel SommersinAlaska! With all of the dirty things that are on here, it's about time there is something that the whole family can watch! Yes kids are in it, but by their own choice! They are not hurting the kidos one bit! No child explotation what so ever! Quit being bias!

On the 16th of July I contacted Just Answer, regarding a mistake on a booking made on line. They did not want to hear anything I wanted to discuss without paying £5 for which I had to give my debit card details. Subsequent to that I realised the Hotel had written to me confirming the dates of my bookings. Therefore, I decided not to proceed . Meanwhile, Just Answer kept informing me that a lawyer is waiting to advise me. I did not respond, As I was made to understand on the window that appeared on line that if I do not proceed a refund of the £5 will be sent back to me.

Words fail me to make you understand how shocked I was to find out on checking my statement that Just Answer have deducted a further £40 instead of refunding. the initial £5 which they guaranteed to refund if I do not proceed with the enquiry.

There is no other way of contacting them to explain I am not proceeding and I want a refund, because every time you try to contact them they require £5 payment.

Please help me to get a refund of £45 . I do not find the method Just Answer use of squeezing money out of their clients before a service is delivered to the client's full satisfaction.

I was informed when I asked my (Paid for) one question that I would be informed before they started claiming the full monthly membership fee to enable me to cancel this deal before any deductions. Have received an e mail stating that R599 has been deducted from my credit card and there was no notification.. Kindly refund these monies immediately. NB: I am a pensioner and cannot afford this and I NEVER asked for the membership.
Mrs D M McKenzie, Port Elizabeth, South Africa.