JustAnswer
Reviews and Complaints

I signed up yesterday for a free trial. I asked a question. The answers were ludicrous. Both "experts" copied and pasted from a simple Google search and clearly knew nothing about what I was trying to research. I then tried to cancel my trial membership and the cancel page and the contact page are not working. 11/23/2019 . I just want out of this service before I am charged the full membership fee in seven days.

I briefly joined just answer then cancelled my membership immediately as it did not satisfy ny needs. Today 24 / 11 2019 I find my AMEX debit card has been charged $66.00. I tried to enter Just Answer to explain the situation but the app stated that it had no record of me. Secondly there is no Just Answer app in my computer apps, I am using Windows 10.
I want to make sure that My details are totally deleted by Just Answer Company, that the $66.00 is refunded / returned immediately and that I receive no further communications whatsoever from Just Answer, thankyou.
David Duckworth.

On 26 August, 2019 I had a computer problem, and understood that the response was within a trial period, however since then I have had monthly deductions of $US58.71 from my credit card. This is a non authorised deduction because I have not registered as a member, so first will the deductions cease and second I want a refund of my deducted "membership" payments please.
"Membership" number is [protected] US
email address is [protected]@gmail.com

I had an urgent answer I was trying to find for a friend of mine who was having trouble with her Chichuchua. So I looked into 'Just Answer' I was connected with a Veterinarian. I used the service once and had explained when canceling that I no longer needed the service of 'Just Answer' anymore since I have no pets. I canceled on the last day. The morning of day 7. I checked my bank account and they already took out a membership fee without my knowledge. I was told that I was already billed for a membership but I explained that I no longer needed the service. I just used it once. They refused to cancel my membership although I was canceling within the timeframe given. I had 7 days to cancel.

I was suckered in by the $5 brief membership. I cancelled the membership the very next day. BUT ONCE THEY HAVE YOUR CREDIT CARD INFO...THEY WILL CONTINUE TO CHARGE YOU! When I called them, they denied having received a cancellation, despite my email record. I filed a complaint with my credit card company. They refunded only 1 months charges. A BIG! waste of my time. AVOID AVOID at all costs

Please i am Tiziana barbetti e rivoglio i miei soldi pagati i. Utilmente a jast answer ai iu 27 o pista subito
Chiedo risotecnici ieri e oggi e sa ayo che mi dicono sempre le stesse cose e non mi risolvono il problema del mio accaunt fiaceebook euro 5 più 27 euro pagati sabato scorso con carta di credito non avendo avuto risposte sul mio problema. Attendo ridposta

Order ID: [protected]-590

I took up the offer of your service 1 week ago of $5 for 7 days on the 10/11/2019, and was charged $4.50 plus 10 cents x 5.

Then on the 17/11/2019, 1 week after using Just Answer I was charged another $40 by Just Answer, which I did not authorise.

I would appreciate it being refunded and no further deductions taken from my account.

If funds are not refunded I will be going to my Bank to have them investigate on my behalf and in need seek refund directly from Just Answer.

Thank you

Julie

I Paid two fees of less than $10 - but you have signed me up for a subscription that I DID NOT authorize you to do. I informed my bank and forms were sent to your company to not only stop these payments but that you were to also return the STOLLEN MONEY

You have continued to take these $67 payment each month - I AM VERY VERY P*** OFF at you for this - I said NO to signing up... so give back my money that you have STOLLEN

My name is Guy Wolland and I used trial period for one week on the 22 nd October which cost $2.00 and the infomation was bloody useless.I never signed up for a longer term and I see you have helped yourself to $70. from my credit card, I never gave you permission to do that and I want that money credited back to my account forwith, or I shall lay a complaint to the police and charge you with cerdit card fraud, your call

I have just received my credit card statement. It shows me being charged US$66 for membership on the 8 November 2019.
To my knowledge I have never signed up for membership.
Please cancel my membership and refund my account with that amount.

My credit card is Mastercard and the number starts with 5163 and ends with 4901

Kevin Wulff
[protected]@iinet.net.au
[protected]@interphone.net.au

12 November 2019

I requested for one time advice and no satisfactory advice was provided. However I have been charged again in the following month although I have not received any services. I have not approved further payment however money has been taken from my account which is outrageous . This is for the information of other innocent people who sometimes in desperation seek assistance from websites who claim to have professionals providing advice, however in reality they just cheat people.

I, M. Moodley did not authorize this transaction as I did not know. The money was taken without my knowledge or consent. I therefore expect you to deal with my complain according to the financial conduct authority's rue on unauthorized transactions, which state that unless you can prove I acted with gross negligence, you should reimburse me for this authorized transfer.

In light of this, I urge you to reimburse me for my loss amount since your company instate the subscription and provide your confirmation that thus has been done.

If you do not uphold my complain. I request you send your final response so I can refer the matter to the fraud service at ABSA..

Details are as follows:

unknown membership no: [protected]

Amount: R630.00 per month

My email address: [protected]@gmail.com

My cell number 27 [protected]

I received a satisfactory answer to a query regarding flash drives on 30 October. I paid the requested R65.00 (SA Rand) fee. I did not request membership and declined the Trial offer. I was subsequently billed R599.00 "Subscription*877-6" (sic) on my credit card. I can not access Justanswer Customer Care, and the web-pages they suggest merely refer me to more request queries. How do I cancel my membership?

I tried to contact your company to ask about a solar issue. I never got any reply from the Answer website except it kept asked me my problem over six times. I typed it each time only to get another new person responding each time.

I finally gave up. After giving up, I starting getting messages for complete details - far too late to help me. All were asking for details of my iss ue again and again. I typed it that many times but it was requested again each time. How many times can I write the same thing?

I then had $5 taken from my account and today I notice a $40 has been taken again. What for?

I intend to report your company to the AAAC unless I have the money returned. I got no service from you.

I have never used or even heard of this company, yet, they have just stolen 46 dollars out of my debit account. I did not authorize or give them permission, as I have never heard of them, hence, I have not used their service knowingly or unknowingly. This is theft and they should be charged with theft. Unscrupulous [censored]. How do they get away with this?

The answer they gave me did not help at all and they said I would be charged $5 and they took out $46 and it says I can get my refund before 30 days and it's only been a week and no one is helping me I just want to cancel everything with them and get my money back. This seems like such a scam. They told me only $5 would be taken out and I asked and reconfirmed like 4 times and they still took out $5 that day and now $46?!

2 Nov 19 NZ$70
2 Oct 19 NZ$70
4 Sep 19 NZ$70
28 Aug 19 NZ$59.28
I have not agreed to any on going payments and require the immediate refund of NZ$269.58; and the immediate cessation of future payments

I believe this may relate to an enquiry as to how to re-set a Google password ( still not done ). But at no time did I enter any agreement to an on going cost!

Warren Tapp

Hi there

I have just been charged $66 on my credit card and did not authorise the payment I will be disputing this with my bank as did pay them a couple of months ago to ask a question however never got an answer can I please be refunded I am not happy as this money was for an electric bill and now I am going to be cut off. How can they do this without authorisation?

This is the second complaint I am making about JustAnswer. I am pissed off as I used your services once and i paid the once off fee, I have been charged now for the second month for a service i do not use. This is fraud and a scam. Lay a complaint to a robotic consultant ... no she will refer you to a lawyer only to pay more money! I want this issue to be resolved. Take off my banking details you have and refund me my money

I helped a friend get an answer to a colon cancer scare back in June. I did the $1 trial then canceled. Now I've realized that I've been charged for each month since June at the rate of $46/mo. This is $230 for a service I canceled and also never used during this time. I would like a full refund of my money please. The user's questions were under the email address ivers.[protected]@gmail.com but we used my Credit One Visa Card ending in 4862.

Thanks for your understanding!

William Finnegan
william.[protected]@gmail.com
[protected]