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Dear Sir / Madame,
I am extremely unhappy that I have been charge by JustAnswer for the full fee (as well as the £5 trial fee) when I tried the service for 1 week, for £5, however I cancelled the service within the week as it would be cost effect for me to continue, however the £40 monthly charge has come out of my account (26th Oct) 4 days after I cancelled the subscription. Please can you arrange for a refund asap.
Many thanks,
Jodie Connolly
The complaint has been investigated and resolved to the customer's satisfaction.
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NOT HAPPY - I asked a question, of which I received and answer. Was charged for the answer. Responded that I did not require any further assistance and since have been charged 2 amounts of $66.00. My bank has been unable to find information. I want my funds returned. I have had to cancel my card. I would like a reponse and a refund.
Hello Tish,
Thanks for letting us know about this. We're sorry for any confusion about the payment for the site.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
Unfortunately, ComplaintsBoard does not supply companies with any of your personal information, and we are unable to locate your account. If you still need assistance, please reach out to our Customer Care team from the Contact Us link on the Help page.
Please reach out to us if you need any further assistance and we're happy to help in any way we can.
Regards,
JustAnswer Customer Care
thi is a scam
Just ask didn't resolve a thing for me and are trying to bill me for a full membership even though I canceled my trial period on time.
Dear Sir/Ma'am,
I am so disappointed to this site.i just ask 1 time question and i paid for that question..then i was shocked why my account was deducted by justanswer in full membership.which i didn't apply for it.and how come that u deducted the payments without my permission?without any otp to confirm that i will pay for it.
How come that u deducted directly to my account without otp?and i never tried to ask any question again..i want to get my money back..179 dirhams is not a joke!..and how come that u get it without otp permission to my account..how?
Dear Sir/Ma'am,
I am so disappointed to this site.i just ask 1 time question and i paid for that question..then i was shocked why my account was deducted by justanswer in full membership.which i didn't apply for it.and how come that u deducted the payments without my permission?without any otp to confirm that i will pay for it.
Just answer got me. I was charged 69.00 when it said 5.00 to ask a question. I immediately cancelled once I saw I was charged a membership fee which I didn’t know I was signing up for. I called customer service to request a refund and the rep said “did you read our terms”? And was really rude. We don’t give refunds . I asked to speak to a supervisor and she placed me on hold then came back and told a supervisor will call me back. I never received my refund or a call from a supervisor. I will never recommend this service to anyone. Because they are deceiving.
Why can’t this company get stopped. I fell for the scam because I didn’t read the fine print about membership. I immediately called and cancelled. The following month they debited my account again but the terms and conditions says cancel anytime. They refuse to refund my 2 nd month subscription and try to be all nice about it. Disgusting fraudsters