Kall8
Reviews and Complaints

This company has nice features but they don't work! I've been a customer for 4 months now just paying my money for no service privileges... I'm on the line with customer service as I type and have been on hold a half hour with no answer, called and talked to a service representative this morning and no one has returned a call or fixed my issue in the entire 4 months i've been with this sad company! Auto texting works on one day then not the next, can't return texts from the app like they say you can, can't read the text because they go down a a straight line 1 character at a time, they blamed my phone but it's a new galaxy phone so that ain't it. I'm just dumping money into a big waste of service... And now that my business is listed with this number it's in use so it's not like I can just say oh well and get a new number that would cost me quite a bit of cash for reprints of flyers business cards and other listings that's been posted. Then they say you can port the number out for a 200.00 fee yet they take my money every month for a poor quality service! With no help or fixes for your problem... So now I guess i'm stuck please stay away from this service! Or you may end up stuck for 2 years before youre free to port the number out! One tech I had name was chad damair he seemed alright but never really got the job done, then when I got the customer service rep today she looked over my account and saw he was trying to help and he closed the ticket as complete. Yet my service is still the same! Not working... But the way it tool me 15 minutes to type this out on my phone and im still on hold with no answer this makes a full 45 minutes now... And they haven't even offered to compensate me for the months without use of my service that I pay for but can't use!

I called tonight at 4:30 AM Eastern. I spoke to a younger guy that was absolutely rude. I'm not sure why he works there if we bother him. I was calling because my service was not working. I could not hear the calls or the other way around. He calls me and when I answer I hear nothing. He calls me back and very rudely without letting me speak claims there is nothing wrong. I then tell the little [censored] that yes I heard the call and I answered but like I told him before it is not working. He hangs up on me. I call back he claims he did not hang up on anyone and he already put the service ticket through. Meaning he did hang up on me and did not bother to give me the ticket. I had to call back for it. I let him know he was rude and was behaving like he did not believe me. His response"what would you like me to do". So here I am paying for this service, and this little [censored] is being rude. Why? is this not his job? Was it so much to ask to seek help from the company that I am paying for a service and I'm not getting it? From the beginning, the little tool bag was rude and behaved like nothing is ever wrong with Kall8. Let me just state There is always something wrong with Kall *. They suck! I'm so pissed. this is what I do for a living and because some imbecile can't answer the phone or do his job right, I now can not work the rest of the night. Thank you for your kindness.

Bad service and kept asking for more and more private information (suspicious way of operating...)

It's not enough for them that you pay with your credit card online, I was told that because I live overseas (Switzerland) I had to to fax a signed form with my credit card details, pictures of my personal ID and... picture of my actual credit card!

When I wrote a polite email asking what was the reason for all those requirements when maybe only PayPal Stripe ask for similar amounts of information (not even Shopify asks for all that info) my "account executive" wrote this wonderful piece of customer service:

Kall8 exec: "I have you given you our process for our of country sales. It is protect us and the consumer from fraud. If you want the number, complete within 24 hours or the account set up will be deleted."

This is literally what the guy wrote... do I want Kall8 having all my personal details and info?! No way!

Stay clear of Kall8... I'm thinking about cancelling my credit card and asking for a replacement one just to be on the safe side.

I read the previous complaint about Kall8 and how everyone tried to make the original person feel badly. I too was a customer of Kall8 and have ALL of my invoices to post with this complaint. Charlie411 is absolutely CORRECT with his/her complaint. and for the person posting they have a PI service, well it is against law to play in someones yard without permission! internet always gathering information to get revenge and NOT solve problems. customers have a right issue complaints, abusive companies such as Kall8 should be exposed.
With that, I also received spoof calls and faxes where i was charged for the service. I had not published the phone number just yet and my charges were very high. I kept thinking, where are all of these so called customers looking for me, always calling and can never reach me. I disputed some calls and later learned that the fax communication were kept on their server and visible to Kall8 at ANY TIME, even when you delete it, so the PI person would have lots of information to muck you up with in favor of Kall8. these companies rob us as we pursue our dreams of business ownership. bottom line, just use the old phone and fax methods...stop dealing with these online services. they learn to perfect a competing service in the industry you are in with YOUR information and failures. as to say, they learn my your mistakes...
Internet isnt safe for everything..like they track my IP when joining this form and know exactly where I am posting! waiting on the PI to deliver the goods, hun Kall8.
again, i have my invoices and all of the calls did not answer when I called back...the numbers were spoof. Guess the PI guy KNOWS that with all of his wisdom and "intelligence"

reference complaint:
http://www.complaintsboard.com/complaints/kall8com-miami-florida-c259019.html

I just signed up for a toll free number. They billed my credit card. Received a phone call 10 minutes later stating that they need a photo ID of my credit card. Completely unacceptable to have to provide that information for a $4 credit card charge on my personal account. 12/3/2015 4:00 pm Central Spring, Texas 77380

KALL8 SCAMMMMMS! WHOEVER SAYS "YOUR NUMBER IS CALLED DUE TO IT BEING A PRIOR NUMBER OF A BUSINESS" IS FULL OF [censored]! I HAVE OTHER NUMBERS THAT ARE PRIOR BUSINESS NUMBERS - THE PEOPLE WHO CALL THESE NUMBERS ACTUALLY STATE THE BUSINESS THEY ARE TRYING TO FIND AND A "OH SORRY" AT LEAST. THE NUMBERS I GET FROM KALL8 DONT EVEN TALK! EVERY TIME I GET A CALL FROM KALL8 ITS SOMEONE SITTING ON THE OTHER END NOT TALKING, ALLLLLL OF THEM! THEY COME FROM RANDOM PLACES NATIONWIDE AND NOBODY TALKS! HOW IS THIS SOMEONE TRYING TO REACH AN "OLD BUSINESS" AND COINCIDENTALLY NONE OF THEM TALK?!? SUUUUUUURE... AND IM DUMB AS BRICKS APPARENTLY... TRY CALLING THE NUMBERS BACK TOO, NONE OF THEM "ACCEPT CALLS AT THIS TIME" HAHAHAHA! WHAT A JOKE! WHOEVER SAYS THAT THEY DONT SCAM - THIS IS A LIE! THE NUMBER I HAVE THROUGH THEM IS FOR A NEW BUSINESS SO ITS NOT CALLED A LOT, ALL ITS CALLED BY IS THESE PEOPLE WHO SIT THERE AND DONT TALK (BUT YOU CAN HEAR THEM MOVING AROUND) I HAVE WRITTEN DOWN ALL THE NUMBERS THAT HAVE CALLED AND NONE OF THEM ACCEPT RETURN CALLS AND NONE OF THEM TALK - YET THEY ARE ALL RANDOM NUMBERS THROUGHOUT THE NATION.. THIS IS BASICALLY AN INACTIVITY FEE KALL8 CHARGES YOU BY CALLING YOU WHEN THE NUMBER IS NOT USED A LOT. YES IT IS CHEAPER THAN A STANDARD COMPANY, BUT THIS IS BS I WILL NOT KEEP THEIR SERVICE AS SOON AS I NEED THE NUMBER MORE. GREAT FOR A STARTUP IF YOU DONT MIND THE POSSIBILITY OF THEM SCAMMING YOU... IF YOU NEED MORE INFO AND THE NUMBERS THEY HAVE CALLED FROM PLEASE FEEL FREE TO CONTACT ME PERSONALLY. DOUBLEDARE57 @GMAIL.COM

Same experience as last complainer. They seem to have a pattern in the way they over-bill. Lots and lots of fake calls everymonth for which they charge and claim it's not their fault if the number they gave to the customer supposedly gets calls from random numbers and customer has to pay for them. If it's simply a barage of calls because the number was owned by someone else who got lots of random calls, then why doesn't the same thing happen when I get a number from my phone or cell company? And why do so many customers experience the same thing? And why do they insist on charging the customer (while offering to change the number which doesn't get rid of the problem)? I've taken this up with customer service and they refused to refund my money for the fake calls. Stay away from this company! FCC please take a note and use these complaints as proof.

I had a 800 line with this company. After stopping my service I owed them like $40 dollars. They sent me a collections letter for the amount owed. Then they took it upon themselves to debit my account for small amounts 6 months later to pay that debt. How can they do this? Is it not my choice as to wether I pay my bills or not?