Katzkin Leather’s earns a 5.0-star rating from 3 reviews, showing that the majority of vehicle owners are exceptionally satisfied with custom upholstery.
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Replied
Image ordered from the website does not match what was received
Image ordered from the website does not match what was received. Ordered from the website and customized the colors and stitching. VIS code***. 2013 Dodge Dart. Product received had upper and lower panels in white, differing from the website description where they were in black. See attached pictures. *** Melanie has been very helpful and stated on two occasions that her managers would contact me, but they never did. While I am happy with the quality and feel of the new interior seating surfaces, I believe that the product advertised was not fulfilled.
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Several attempts to cancel order
Several attempts to cancel order. Per manager, will contact to waive cancellation fee as it never mentioned a fee. Haven't heard back from manager. Invoice# XXXXXXX for amount of *** Purchase date 09/17 for item *** I called on 09/30 to cancel the order. They informed me that there was a *** cancellation fee which I informed them I was never informed of it. They transferred me to a supervisor named ***, who told me he will get it waived and will call me back the following day with confirmation. I waited on 10/01 and he never called. I called back several times on 10/05 and left messages. *** called back and had no idea what the call was about and didn't remember our previous conversation. I reminded him about the cancellation and that he stated he would waive the cancellation fee. He stated he would get approval from his supervisor and call back later that day with an answer. On 10/06, *** in the sales team said she spoke to *** and that he would call with confirmation once he spoke to his supervisor. As of today( a week later) he has not called back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Had purchased leather for my truck, attempted to cancel, was never provided documentation showing a fee
Had purchased leather for my truck, attempted to cancel, was never provided documentation showing a fee. I purchased leather interior for my truck and never received an invoice or terms showing a cancellation fee. My wife and I traded the truck in and then I attempted to cancel over the phone and numerous emails. Only to be told once that it would be a 500 dollar fee. I was then told to wait for a call back or response from *** which never came. This was on Monday June 8th, later that same day *** called me to tell me they shipped the wrong interior to AC sports and that he would have another cut and sent. I informed him of the need to cancel and he said he would see what he could do to get the fee waived since they messed up on the leather they sent and my need to cancel. I tried emailing and calling all day June 9th and never received a response or follow up. I have reported an issue to *** where it is financed with. I just want my money credited back to *** since I never received documentation showing a fee to cancel and especially since they messed up and sent the wrong interior to AC sports which wouldn't have fit my truck anyway.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Katzkin Leather Legit?
Katzkin Leather earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Katzkin Leather. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Katzkin Leather resolved 100% of 3 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Katzkin Leather has claimed the domain name for katzkin.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Katzkin.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Katzkin.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Katzkin Leather have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Katzkin Leather and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Katzkin.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Katzkin.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Katzkin Leather.
However ComplaintsBoard has detected that:
- Katzkin Leather protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Katzkin Leather Reviews 0
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Overview of Katzkin Leather complaint handling
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Katzkin Leather Contacts
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Katzkin Leather phone numbers+1 (888) 528-9546+1 (888) 528-9546Click up if you have successfully reached Katzkin Leather by calling +1 (888) 528-9546 phone number 0 0 users reported that they have successfully reached Katzkin Leather by calling +1 (888) 528-9546 phone number Click down if you have unsuccessfully reached Katzkin Leather by calling +1 (888) 528-9546 phone number 0 0 users reported that they have UNsuccessfully reached Katzkin Leather by calling +1 (888) 528-9546 phone number
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Katzkin Leather emailscontact@katzkin.com97%Confidence score: 97%Supportrequests@katzkin.com95%Confidence score: 95%
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Katzkin Leather address6868 W Acco St, Montebello, California, 90640-5441, United States
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Katzkin Leather social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024 - View all Katzkin Leather contacts
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