Verizon Networkfleet
Reviews and Complaints

This company is terrible to deal with. First, they have 3 year contracts that are set to automatically renew renew for another three years after the contract ends. They assign a account manager which is always changing, I'm assuming they can't keep staff. But the biggest problem is their billing department. I had to update my credit card info. I called once to update it, yet they still called saying that I have past due accounts. I called again to get this problem resolved, yet they're still calling me. They have automated calls and emails, i replied to the emails they sent to have someone call me and I get no response. I'll I'm asking is for someone to call me to get this resolved as I have called twice. I can't stand this company.

I would give zero as well if it was an option. We were originally *** customers and had great service. I have been trying to cancel since 3/18. Same as all the other complaints Customer Success Manager experience has been very bad. I have called and emailed the CSM countless times. I have been getting a run around on the cancelation procedure on a daily basis. On April 2 I sent a letter to cancel all services and we will not be paying anything further. There is no where you can go. They have you and you can't do anything. I agree with the class action lawsuit needs to be done. The amount of time spent to try and cancel the right way has been tremendous. I still have not resolution and don't know where to go from here. We will not be paying anything else.

This was the worst mistake i have ever made, my contract started in 2016, went for three years, wasnt to unhappy at that time but didnt want another 3 yr contract so we signed *** for 1 yr, in that yrs time 5 of the 7 trackers i had quit working and have still to this day not been repaired, i tried to cancel after my 1 yr contract with no success, customer service is a joke, no one can help you, my account manager has changed 4 different times and they will not return phone calls or emails, there manager will not answer his extension or return calls or emails. Have sent in my cancellation letter again to cancel this account, cant get a confirmation whether it is canceled or not but I did manage to take the auto pay away so maybe someone will contact me now. I advise to stay away from this company.

This is the worst company in history. Talk about people not knowing what they are doing. Signed a 3 year contract and hated every minute of it. Customer service is horrible when you can get service at all. No accountability for anything. Forced into new 3 year contract because they renew before your old contract is up and then they say it's too late to cancel. if you cancel they charge you for the 3 years anyway. I had sent request to have 3 units cancelled at the end of our contract. Sure, no problem they said...wrong. 5 months later and I am still paying for those units. They cancelled them but I'm still paying. They always say they are going to fix it but never do. It's like a roach motel. Once you check in you can't check out. By the way you should be able to leave negative star ratings for a company this crooked.

is not customer friendly at all, I would call it horrible service at best. I have been trying to contact someone to talk with concerning the New 4G GPS units that are plug and play. I have hours into talking with support personnel with no remedy! I have on numerous occasions tried to speak with a supervisor, I have never with any business had such a bad experience with trying to remedy this situation. I have sent numerous emails with no return calls I have had 7 cases opened in the past month w/o any assistance or solution. We have been a customer for years. Still no phone call back from a supervisor. Does anyone have a person at the corporate office with a phone number that you can actually speak to someone? The website number gives you nothing but taped recordings, any help would be appreciated .

This company should be brought up on charges. I purchased two units which I never installed. They both are still in the original box. When I signed up it was for a two year contract. Even though I never installed or used their service I paid the two years. Two months before my contract ended, I called and told them I want to cancel their service. A few months later I seen that they were still billing me. I called again and asked what was going on. The woman told me they need a letter in writing to cancel my service. Even if I send a letter they told me I can not cancel until after my new two year contract is over. Funny they didn't tell me that the few months earlier. April K is the absolute worst person to deal with. If these people do not stop billing me, I am having my lawyer move forward against them. Do not under any circumstance use this company. You will be extremely sorry like the rest of us are.

Our company was highly recommended and raved about Verizon connect/reveal . I couldn't disagree more we have had it for around two months now and it still doesn't work, not sometimes, AT ALL! numerous calls to rude customer support (some pleasant) but mostly rude and unprofessional all the way to the manager *** and no disregard for the lost revenue to our company . We were offered 2 months of free service as a compensation, its a great gesture but what good is it when it doesn't work was it a 2 months cushion to give yourselves to figure out the problem? They jerk your around and say lets reset this and that so you can call back and wait on hold. So in short if your looking for an electronic login device that doesn't work with horrible customer service for your company this is definitely the way to go. We should have gone with keep Truckin ELD service this is not what i expected from top of the food chain Verizon at all!

I originally had a service which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought the service. Stay away at all costs!

FRAUD! I would give them a *** stars. We signed up with this company to help manage our fleet vehicles. *** is absolutely terrible! We no longer needed the amount of trackers we had, so I tried to reach out to see about adjusting our contract with them. After several phone calls and emails on my end with absolutely no response I decided it was time to cancel. This all started in March, after a long drawn out process and the run around I was told in June my request to close my account was finally processed and canceled. Only to be charged again in July. I have sent several emails and have tried to call multiple times regarding my account being charged again. I was told I would receive a refund, but was only sent a paper copy of a refund I was suppose to get but no refund. No one has responded to my emails and now all the extensions are not available to take calls or they no longer work there. This company is a complete fraud and I would NEVER recommend using them even if they were the last GPS company available!

I can't give this company a low enough score for their customer service! I purchased one unit which I never installed. When I signed up it was for a one year contract. Even though I never installed or used their service I paid the one year knowing that I signed a contract with them and I was bound to them. Three months before my contract ended, I emailed SEVERAL times stating I wanted to cancel the day the contract was up. Never received a response (after 3 emails and WEEKS had passed) I finally called my REP, Vanessa (whom I had been emailing without a response) and told her I wanted to cancel their service. She stated I had to put it in writing, which I did. She confirmed receipt (2 months prior to the contract being up) of the email cancelling the service as soon as the contract was up. A month after the service should have been cancelled, I saw they were still billing me. I called to explain that I cancelled this contract MONTHS AGO. I have called no less then 20 times. Customer service has to open a new case every time I call. Then they relay the message to my account manager, or the proper department to assist me. They are the absolute worst company to deal with! I would only recommend this company to my WORST ENEMY!

I would like to file a complaint on Complaintsboard.com but the link doesn't work. Already having GPS tracking services for our company we were looking for something more in depth that also had fuel integration and real time ETA calculations. Verizon Connect sales members promised their service had fuel integration and the real time ETA calculation taking traffic into consideration. After 3 months into our 3 year contract it turned out they couldn't do the real time ETA tracking afterall. Then another 2months passed and we still didn't have our fuel integration. They tried to blame our fuel integration company which was one of the many listed on their approved list of fuel providers. After another 3 months or so passed they claimed it had been resolved but still after a year the fuel integration has never worked. We have been thrown around to multiple agents and representatives and they expect us to pay for services they falsely represented to us. They breached their contract and conned us into signing into a three year contract with them when we already had a GPS provider. Do not fall for their sales pitches. They purposely misrepresented their service offering and still they are charging us and trying to get us to pay for services we don't even need because it doesn't have the full functionality that we were promised

This company is a complete nightmare to deal with.If I could give a negative star I would. I called and canceled my service in May . I realized in August I was still getting billed. I reached out to my sales representative (which was always changing) and was referred to customer services. The hold time was generally over 30 minutes and I told that my account was never canceled and that I needed to cancel by June with a letter of cancellation a month ahead of time. I was never told this which I assuming that was done on purpose since I was up for renewal. I was told my account representative would call me within *** hours; which never happened. I then reached out again to have the representative tell me that my account rep. would return my call. I told him I needed to speak to a supervisor. He told me that I needed to wait and call back again because on the third call it will get flagged. In the month of August alone I spent hours on the phone just trying to get someone to cancel my account. Continuing in the month of September and October same deal with saying they were working on things and nothing ever done. In December, I finally received an email stating my account was closed but my I had a *** for charges of September, October and November...Remember I canceled this in May. This company is a SCAM! I have yet to receive any type of call from management, my sales representative, or anybody that can do anything. They are threatening to send my *** to collection. I hope they do because I have documented everything and I will *** this scam of a company and give them a taste of their own medicine.

Verizon Connect does not deserve the one star i gave them. Their service is horrible. Their tech support is worse and their customer service is horrendous. Thank God I got them to give me a 12 month agreement rather than the 36 month they tried to sell me. The sales person I dealt with knew absolutely nothing about the product and sent me the wrong one. I returned it and got the correct one but it would not connect. After multiple calls to tech support and finding out they didn't even have an account for it to connect to, they fixed their problems and it finally worked. The tech support doesn't know what to do so they take your information and call a third party for the support then call you back. Verizon Connect made a mistake with a multitude of new accounts and the customers never got billed for the first 6 months. At that point they sent a bill for all 6 months. From that point on I was being billed for 2 devices when I only had 1. They said I wasn't but it was clearly indicated on my invoice each month. They finally took the one off my account. Customer service calls are a run around. Again, they listen to your complaint then call someone else and call you back later with a lame reply. Its impossible to accomplish anything. I convinced them to allow me to terminate my agreement early. They said they would discount 20% from my contract amount but in reality I still had to pay the full amount. I was just happy to be finished with them. Its the worst experience I can ever remember having with a business. I suggest DO NOT USE VERIZON CONNECT. There are plenty of other service providers that have a better product. "

This has been the BIGGEST nightmare experience we have ever had. RUN FAR AWAY! We have a small fleet of 4 trucks that our insurance required a gps tracker on for safety purposes. The sales person told us the smallest they had was a 5 unit contract. So we decided to put one on the owners personal vehicle that he goes to look at jobs in for added safety. Within the first three months one of our trucks had a horrendous crash and flipped over. The unit never notified us of an alert, the camera didnt catch any of it, we were told to pull the sim and check on the cloud- nothing. We let that go. Next the gps went out on our second truck. It was out for 3 months while we were still being charged but waiting on a new device. Finally got that one installed. All the while it is sending alerts of all vehicles that they are speeding on a frontage road in excess of 50 mph when really they are on the interstate going the speed limit. Keep in mind all of this is reporting straight to our insurance company. Units saying our trucks are idling all weekend when in fact they are not. Sending harsh cornering and harsh breaking alerts when they are not. Also had a unit that was never installed over a one year period because we couldnt get any customer service. We finally had enough and started our cancellation April 15th but the account manager was no longer there. Forwarded the email to a new account manager who we couldnt get in touch with until June, she put us in contact with an account manager who said to give her a call, but left no extension to reach her and wouldnt respond to any emails. By July still dealing with this run around I was able to get another managers info, email her along with every email that was sent & received since April as proof, never got a response. Our insurance also tried contacting them about incorrect speed limits (it saying we were going 55 in a 35 when the speed limit was actually 55) also no response. We finally got our lawyer involved to send a certified letter in August after no response outlining the breach of contract on their end. Never heard back from them until November. They stated we were approved for early termination with no fees. Now in December, we just received a *** for $3995 and cannot get anyone to speak to me or resolve this. This company is complete fraud and something needs to be done about it. They are absolutely scamming and robbing everyone who signs a contract with them. We are contacting the local news next if we cant get ours resolved.

I've repeatedly tried to cancel the service because the sales representative failed to disclose that Verizon Connect required a multi-year commitment, contrary to my belief it was month-to-month. The rep omitted this key fact, so I sought immediate cancellation. I emailed and called Haja, but only reached a sales manager who promised a callback that never came. He gave me customer care's contact, but they couldn't cancel, only opened a support case and referred me to another rep. I was instructed to email my cancellation request, which I did, but got no response. Persistent follow-ups finally led to a confirmation of cancellation on 11/24, but I'm still awaiting formal acknowledgment. My efforts to resolve this have been ignored, prompting me to file a complaint to warn others against this company's practices.

Signed contract in December. Was told equipment will be installed by a third party that they work with. I live in *** and was sending vehicle info then all of a sudden just ghosted never responded. Get a bill in my email and then called Verizon to let them know whats going on they confirmed they no longer have a third party installer to equip the device on my vehicle. They offered a OBD reader plug in and I said thats not what I signed up for and also a thief will see that so quickly and pull it out and no longer can be tracked. So I requested a termination of the contract due to Verizon not fulfilling their end and not able to supply a equal of value device. Currently on my 8th phone call with them to resolve this issue. Each person says the same thing they will open a case and someone will be in contact with me. It is now November 2022 the only contact I get is a bill every month to pay past due. Also I did have a argument with one of the reps who was a male forgot his name but he called me unprofessional because I was irate if this whole situation. Verizon *** got people with bad attitude also got people who cant fulfill contracts, cant notify they no longer have installers in my area. Also they dont understand Im not paying a bill period if I have no device that was stated on the contract installed by a tech that Verizon partners up with. I keep getting different success managers that only they can fix issue. All are always busy. Pic below shows my conversation with installation then no response. Also shows 2 people who were my success managers now I have another person name ***. This so unprofessional. All I want is my termination in the contract due to fair grounds of non compliance of Verizon! - Jaren Owner JGR Plumbing LLC

NEVER use Verizon Connect.If you own a business or have any responsibility for the management of a fleet or assets within your role, I cannot encourage you enough to avoid Verizon Connect. In all the time Ive either worked in Corporate *** or owned my own business this is without question the worst company Ive ever dealt with. They do not care at all. Heres my experience: May - March 21, 2022 May 21 - signed a 38 month commitment for $8,100 for (5) vehicle GPS units & (6) powered asset trackers. June 21 - notified the 6 units were on back order. No follow up unless I specifically called/email for an update. No time lines except its on order. Billing began monthly at $215, the cost of all (11) units despite not being delivered or operational. June 21 - February 22 - roughly 20 calls/emails to Verizon Connect to request delivery updates. None available. Still billed monthly for no asset trackers. As of March 2022, 3 of 6 are functioning. March 5, 2022 - units arrive for install finally. I coordinated the installation as my equipment is never in one location. 5 of 6 units were installed by a tech who was ok. He did manage to install one unit to the starter, which we had to replace because the equipment wouldnt turn on after he messed with the wiring. March 7, 2022 - 2 of the 5 installed units dont track at all. 3 calls to Verizon Connect to resolve. 3 cases opened and 3 cases closed. Move it off my desk is all their support team really cares about. Ok, but can I close this case out and email you instructions? They never send the email. March 21, 2022 - last straw attempt to resolve. I called in again, after additional emails for help went unanswered. This call alone was 76 minutes. To this point I had been polite and just wanted my equipment installed. Its been 10 months by now. They will have to send a tech out to the equipment if I can get it to one

I had a contract, August -August with Verizon Connect for one truck. The business folded in January . I called Verizon Connect to cancel the contract. They told me I had to cancel it in writing. I sent an email (I have email available) to cancel. I also called to make sure they received the email and they did. They told me I had to keep the contract until August, which I understood. So we paid until August , even though the business was no longer viable. I called several times to make sure it was cancelled and they assured me it was. The account was being paid on Amex, which was also cancelled. I received a few emails after August saying that the $20 was being withdrawn. I called them and they assured me that it was just an automated email. My fault for not checking Amex statement. Then the emails stopped until a few months ago. I received an email stating they were withdrawing the $20. I checked the Amex card and had been charged $20 a moth the entire time. over $400 dollars. I called and provided the information from the cancellation. They researched it and said they would give me a refund from August to now, $204. I had an account representative that I was working with, and we went back and forth with the amount of the refund. I received an email saying they were going to send a check for $204. After 6 weeks, I did not receive a check. I called my account rep, who told me to call accounts receivable. I called them and they said $20 was charged and the check would be for $187. I told them that was incorrect and they told me I had to go back through my account rep. I called my account rep and we conferenced in accounts receivable. They told me it would be for $204. Within a few minutes getting off the phone, accounts receivable called and again said it would be $187. I have not been able to get this taken care and I am very frustrated. The check should be for over $400 to begin with.

Regarding Verizon Connect. My husband purchased a semi and we had their camera and tracking system, and *** service installed back in 2019. (we also have 5 other systems in our delivery cars) They delivered the wrong equipment 3 times and delivered it to the wrong address twice. This delayed us getting him on the road almost 2 Months and cost us several thousand dollars in lost revenue. 8/14 I receive an email saying if I did not pay *** my service would be suspended. I asked my CSM about it with no response. I got another email on 1/22. Again, I emailed my CSM. I tried to pay it, however my billing is through Verizon Wireless. They could not see the charge for me to pay it and the Connect *** department could not collect money from me. When my Rep finally told me it was for the installation on the semi, I told them I was not going to pay it because they delayed us for so long. I was under the impression it had been resolved at that time. I receive another email on 1/ 20/22 again, saying if I do not pay this I will be cut off. I contacted the *** department they put a dispute on my account and emailed my CSM. She never responded to me. I tried calling and emailing her myself. I finally talked to her regarding another issue, we got disconnected and she never called me back. My service way disconnected on 3/3/22. After several attempts and hours on hold and one explanation after another, was able to talk to a supervisor on 1/7/22. She told me that I had another outstanding *** for the *** service. They had not been charging me the monthly service fee for 2 years! They cut me off because I did not pay a *** I never received. She said she would talk to her supervisor and get back to me. I told her I did not want to renew my contract and I have yet to hear back from her. I have also emailed *** to inform them I do not want to renew my contract. If I had more space I could go on about the crappy customer service. No one calls back!

I signed up for Verizon Connect in 2020. I never used the services but everytime I called in to cancel I could never get ahold of anybody. I had autodraft set up and never discontinued it. There was some kind of an error in their system where they didn't charge me for 7 months ($30 per month). They then must have fixed the error and began charging me again for 5 months in a row. They charged me the $30 a month again with the last charge being $30 on 5/17. I was then sent an e-mail on 5/25 that my account was being suspended due to non payment. I was charged another $30 on 6/15, 7/15, and 8/16. Keep in mind I never used these services so I didn't know they were even disconnected until I went back and looked in my e-mail. On 9/30 Verizon Connect drafted $627 from my bank account for a buyout cancellation fee. I instantly called and spent hours on the phone with no resolution. I had to end up disputing this charge with my bank in which I won. I called and filed several complaints, e-mailed multiple people with Verizon connect and finally on 11/10 spoke to *** who stated that two separate companies handle Verizon connect and that many people have issues and that it was not my fault. She stated that everything would be taken care of and my bank gave me back my money. I haven't heard anything since then so thought it was taken care of until last week when I received a collection notice for $809.80. I am so beyond frustrated with Verizon Connect. I called and was on the phone with Diamond today for 2 hours and 56 minutes and got nowhere. I want this taken out of collections and the balance brought to 0 like promised. Even though I was billed (and paid) multiple months after the services were disconnected I don't even want my money back, just to be done. I don't ever want to deal with Verizon Connect again. This company is fraudulent. I have went on their social media site and several others are saying the same thing.

On May 7 we signed a month-to-month service contract with Verizon Connect for our trucking business. We were to utilize their *** (Electronic Logging Device). We set an appointment with the salesperson to have the ***s installed, which had a $200.00 fee. The installer never showed up yet we were still charged. We continuously called customer service for a refund of the installation fee. We were told to contact our account manager who never made initial contact with us per the sales person who insists after the sale we have to contact this account manager for our business needs. We reached out to sales once again to set a new installation appointment. This time the person was 3hrs late, again costing us time for contracted loads. The device was finally installed and still no contact from the account manager. We were never able to access the account to manage the devices. After continuously trying to get help we decided to terminate the contract. We called a salesperson to have the devices uninstalled and was charged another $200. We had to pay it, because our trucks couldnt operate. We gave Verizon several chances to get it right, as we needed the *** to be in compliance. We never spoke with the so called account manager we did everything through customer service and salespeople who ultimately couldnt help us. We had to stop payment with our bank because they were still charging us for service. I can not believe theyre associated with the large Verizon company Name. After not being able to take money from our account, they then sent bills totaling $9557.67. We were never able to get set-up & our drivers were never able to log-in. What few responses we got took weeks to get. We then started getting relentless collection calls, we actually talked to more collection reps than customer service reps for help with the devices. Theyre now trying to *** us for an early cancellation fee and fees for the months leading to cancellation as if we had service

Signed 3-yr. contract on 3/8 with Verizon Connect for our business *** Partnership. Told this was only option. Realize now that is not true as I see many reviews/complaints where people had month-to-month service or 1 yr. contracts. Same story as with the hundreds of complaints filed here, once we signed, customer support was non-existent. The install process alone was a nightmare as, among other things, the tech rendered one of our trucks powerless, on a Saturday. We had to have a mechanic drive 30 mi. to restore the truck. Our CSM was changed every few *** would have to start over. Calls/emails not returned. Hrs. on hold. Constantly re-explaining things to different reps w/ no resolutions. Bottom line, we were not ever able to get completely set-up & our drivers were never able to log-in DUE TO NO CUSTOMER SUPPORT. What few responses we got took weeks to get. At one point needed to schedule a uninstall as we were going to be selling a truck. 2 requests sent to my CSM and a month went by w/ no response. We were faced with selling the truck with equipment still in it. I spent nearly an hour on live chat trying to get help to find instructions or video so we could do the uninstall ourselves. Never recvd. anything. I have copies of chat transcript, emails, and pages of notes to backup problems encountered. Around Aug '21, I requested to cancel our contract w/o buyout as we had never been able to use service. Continued to be billed. No one has ever reached out on this matter. Told yesterday it was resolved and we would have to pay 11K to buyout our contract. This is not acceptable. At the very least they have breached items 3.1 and 4.7 of our contract as there was never support provided so that we could even log in to the app or even get properly setup. Not enough characters in this form to go into detail on every incident we encountered with customer support. I will be contacting our attorney if this is not resolved to our approval.

I was first contacted by Verizon Connect back in December. I was very quickly and aggressively onboarded by the sales team, I made it clear that these would be going on mountain snowmobiles and would need to be very small, light weight as well as self powered, the sales person told me that they had just the devices for me and that once I signed they would have them shipped out. I received the DocuSign via email completed it with no problems and after signing received a confirmation as well as a seperate email with a brochure of the product. This product looked very different from the one I had seen on the add. I received the devices in short order so they could start charging my account, I received no install instructions or assistance with utilizing the tracking software. Which didn't matter because the units they sent me were huge. There was no where on a snowmobile to mount the units where they wouldn't be exposed or in close proximity to heat that would damage the units or the machines. I assumed I had received the wrong units as the sales rep had been so adamant that they had the perfect units for me. I called Verizon connect and was told that I needed to resolve this with my rep. They tried to transfer me 2 times to speak with her but she wasn't reachable, at which point a case was created and I was given a case # and told that I would be contacted shortly. days later I received an email stating my case had been resolved I assumed my rep had read the case and was sending new units. This was not the case. After being charged again for the units and then being charged a third time I called and ask why my case was closed the rep had no answer for me again tried to transfer me we had a repeat of the previous contact ending with a case resolved after no contact. I had enough and canceled the credit card on file so they wouldn't charge me again. I called the cancellation Dept told them I wanted to cancel they want a $400.00 ETF to cancel. No services rendered

I've had so many issues with Verizon Connect with billing me the wrong amount, for over a year...I spoke to many customer support teams and had many mangers that were suppose to get back to me escalations occur many and nothing ever got accomplished! Customer support team would say that the manager on the account has 30 days to respond.. No one ever did respond. My *** was *** per month and they billed me *** for a long period of time.. after two weeks of using there dispatch portion, I asked to have it removed.. It wasn't what I was looking for. I didn' like there dispatch portion. in which they said they will remove it, and never did. VC kept billing me the wrong amount.. I finally spoke to another customer support member, and they advised me that I had a credit on the account for more that *** due back to me for the wrong amount they charged me ..also he apologized about the mishandling and no response from the Verizon connect team...I thought the account was going to be straightened out.. but again in Verizon Connect fashion, they changed my manager on the account...and I was back to square one! There are many recorded conversations on VC side which could be pulled and used for their team to check.. many many escalations, different customer supports *** that have put messages in their system about the many times I've tried to get this account straightedged out and cancelled after so many attempts. Then They started billing me after they involuntary cancelled the account and added over *** to my ***.. so my *** had been over 3K when I shouldn't of had a ***...Then after the involuntary cancelled my account, they started billing me *** per month.. This is after they canceled my account! My recent *** came a few days ago now they are billing me *** This is so frustrating and have been under great amount of stress over this issue...Please check the many emails back and forth the many. phone conversations.. This is HORRIBLE!

We were originally happy with Sage-Quest for several years. Then VerizonConnect purchased Sage-Quest and everything changed. Our service included Geo-Fencing which allows our system to match the GPS location of a vehicle to a customer record. On December 23, this feature stopped working. From December 23 to June 12, we worked tirelessly with VerizonConnect to get the service working. Our experience was disappointing as VerizonConnect had issues responding and we could not get any answers. Please see attached email from by business partner Geoff G to a sales rep who reached out to us and was trying to help. VerizonConnect could not fix the problem and as we advertise to our customer that we have geo-fencing, we were not able to follow-through with what we promised to our customers so we had to switch to another GPS company. If you review our account *** you will see notes and also our second account ***. I was originally told in December that our accounts were canceled, yet we continued to receive statements for account ***. I spoke with Alexander S who contacted me after Lillian S failed to respond to my phone call. According to Alexander, our account *** is in collections...and that is the reason why we didn't receive any further bills. I was never made aware of this until today. I asked Alexander why our account would be sent to collections when the geo-fencing issue could not be resolved. Alexander said he shows the issue was resolved which is untrue. We would not have switched to another company if the issue had been resolved. I asked to speak with Alexander's manager and he said that his manager John would be unable to help me any further. In closing, VerizonConnect's service was not working, and that is why we changed companies. We were continued to be invoiced for one of our two accounts when no service was being provided. I explained to Alexander today that I would wait until collections.

On July 16 we enrolled in a fleet management service for our trucks with GPS and ELD. Immediately after, we were contacted to schedule an install. Post receiving our equipment, scheduling conflicts prevented installation. Meanwhile, our carrier mandated their own platform, not Fleetmatics. We reached out to Verizon Connect to cancel. A week passed without a callback. We initiated contact again; a male rep promised an email with return labels, which didn't arrive. We called again; a female rep assured she'd send the labels and provided her contact. Hours later, still no email. We contacted her again; she was working on it, yet no email followed. We spoke to another rep who sent a docusign to cancel the account, admitting previous reps hadn't cancelled the service. He promised to email return labels, which again didn't arrive. On another call, a woman said a 3rd party sends labels and she'd request them. We proposed mailing the equipment back at our cost to avoid charges, which she declined. Another week passed with no resolution after contacting another rep. Finally, the labels arrived and we returned the equipment unopened. Weeks later, we received modules from the returned package. Three weeks after, a bill for $2,880 arrived. The account manager stated only finance could resolve this and the account was still open, with him as the sole contact.

I am the president of a Septic Services Company. We service septic tanks, deliver and service portable restrooms and also have roll-off dumpster service. Having GPS and cameras in our vehicles sounded wonderful. While initially getting signed up, Verizon Connect was VERY responsive. During the process of signing documents and getting details, my office manager was informed installation with a Verizon Technician would be about one hour per vehicle. There were only three vehicles that needed the equipment installed. She was told that if the vehicles were not at the install location of our choice, on the day and time we agreed to, we would be given a fine of $100 per vehicle. She rearranged the employees work orders for the time of installation, figuring one hour per vehicle, as she was told. Not only was the technician late, but it took him 6 hours to install the equipment. On top of that, he broke the dash in the porta-pot vehicle. Office manager was sent an email stating who her customer support rep would be. She attempted to email the original sales rep, the representative that scheduled the install, and the customer support rep in regards to the lost wages that were incurred due to installation time. She also emailed about the damage to our truck. This was several different emails, several different times. She has placed several calls also. During the last call she placed, she was told by the customer service rep that she really couldn't do anything to help us. All she could do was email our support rep, who by this time was different than our original. My office manager asked the sales rep why it was so hard to get a response from our support rep. The customer service rep apologized and stated that she also had difficulty getting a response from them. A second case number was logged and she was told that once it reached 3 cases, it went to our support reps supervisor And that he was "a little better" at responding. This is horrible customer service. I would like the contract voided.

We started our contract with Verizon Connect on 12/31 since we were recommended this through our Verizon Business Rep at the time. We noticed off the bat that customer service & support was severely lacking & we did not receive the proper training we were promised. Our concerns are outlined below: 1. 6/2- Contacted *** for device not reading correctly & *** were directed to *** 2. 6/2, 7/1, 7/16, - Contacted *** for the above concerns with no response 3. 8/2, 8/5- Contacted *** with no response 4. 8/13- Case *** was created upon calling customer service & closed within the same day with no return call 5. 8/17- Emailed all of our concerns & lack of response to reveal & work support with no response 6. 9/3- Case *** Opened & closed on same day with no response 7. 10/14- Case *** was opened in regards to a vehicle that was stolen from a jobsite that has never been found due to defective tracker we had been trying to replace since 6/2. Case was closed with no contact made. 8. 10/22- Case *** was opened for a fleet reduction to remove the stolen vehicle tracker from our account & revise the billing information, no solution or response.9. 10/26- Attempted to cancel services with ***, no response.10. 11/18- Emailed *** the police report, incorrect *** closed our case on 12/9 with no resolution 11. 10/3/22- Termination of Contract letter was e-mailed with no response. 12. Return labels were sent with incorrect shipping address & has yet to be remedied. I've attached a log of failed communication attempts with Verizon. Our concerns have lasted well over 2 years & not once has something been remedied. This company is an absolute nightmare to work with & does not hold up their end of the contract. They've misrepresented their *** needs remedied immediately.

I began trying to contact Verizon in July '21 regarding a billing issue. I noticed that we were being charged for more subscriptions per month than the total number of *** cams that we had ever had installed. I asked for the contact info for my customer support *** 9/9, I received an email from Reveal Support informing me that my new rep was ***. I corresponded by email to him on 9/9 about my issue. He corresponded with me (mostly with several days delay before a response) until 10/26. He said the issue with my account was that my contracts were set on auto-renew. I told him that couldn't be correct bc I should not have more contracts than pieces of equipment. I only have 8 dash cams and 10 *** units and am being billed for 24 subscriptions. I asked for copies of contracts. Never got them. He quit responding to my calls and emails. On January 5, *** with Sr. *** Sales called me. I thought it was to resolve my ongoing issue. She said she actually noticed on my account that I was being billed for more dash cams than *** units which didn't make sense bc the cams won't work without the *** units installed. But it wasn't her *** to assist with. She gave me the name of my new *** and said he would contact me within 48 hours. As of today, 3/18/22 I have yet to get a call from ***. I have left multiple *** several emails. I have copies. He has sent me one email (on 2/16/22) asking how he could help, but yet didn't respond to my reply email telling him what my issue was. I was given the name of *** as a supervisor. He didn't return my calls either. So for over a year, I have been overcharged. *** and *** acknowledged there was a discrepancy but both said they had to get it fixed by another *** and nothing was ever done. A Case was opened (#***) on 2/3/22 & closed it 2/16/22 with no resolution. No one will return a call or email.

Account: Confidential. In June , a Verizon Connect representative stated we are eligible for a complimentary upgrade to 4G LTE devices, offering extended network coverage and improved reliability. He promised a 3-month free period with a 39-month agreement extension. The necessity to extend for optimal service felt coercive. Despite agreeing, the promised free months weren't provided. Post-installation in August , the technician failed to ensure system functionality and left 3G equipment, causing our fleet to appear doubled, though we only have 5 trucks with 4G. After reporting dissatisfaction and installation issues, we were advised to contact Support. A Support Specialist revealed our account erroneously showed 21 units. Multiple support logs later, on November 1, we informed our rep of our intent to terminate the agreement and requested the contract copy. The rep provided the document but directed us back to support, disregarding our termination request. Persistence led to an email to Reveal Support on November 12, seeking contract termination, yet no reply came. In December, the rep admitted he couldn't terminate our agreement, only referring us back to support. A support member promised a mid-January technician visit upon request. We've incurred excessive fees since August for subpar services. Our goal is to simply exit the agreement.