Verizon Networkfleet’s earns a 2.3-star rating from 30 reviews, showing that the majority of fleet managers are somewhat dissatisfied with vehicle tracking solutions.
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This company is terrible to deal with
This company is terrible to deal with. First, they have 3 year contracts that are set to automatically renew renew for another three years after the contract ends. They assign a account manager which is always changing, I'm assuming they can't keep staff. But the biggest problem is their billing department. I had to update my credit card info. I called once to update it, yet they still called saying that I have past due accounts. I called again to get this problem resolved, yet they're still calling me. They have automated calls and emails, i replied to the emails they sent to have someone call me and I get no response. I'll I'm asking is for someone to call me to get this resolved as I have called twice. I can't stand this company.
I would give zero as well if it was an option
I would give zero as well if it was an option. We were originally *** customers and had great service. I have been trying to cancel since 3/18. Same as all the other complaints Customer Success Manager experience has been very bad. I have called and emailed the CSM countless times. I have been getting a run around on the cancelation procedure on a daily basis. On April 2 I sent a letter to cancel all services and we will not be paying anything further. There is no where you can go. They have you and you can't do anything. I agree with the class action lawsuit needs to be done. The amount of time spent to try and cancel the right way has been tremendous. I still have not resolution and don't know where to go from here. We will not be paying anything else.
Our company was highly recommended and raved about Verizon connect/reveal . I couldn't disagree more we have had it for around two months now and it still doesn't work, not sometimes, AT ALL! numerous calls to rude customer support (some pleasant) but mostly rude and unprofessional all the way to the manager *** and no disregard for the lost revenue to our company . We were offered 2 months of free service as a compensation, its a great gesture but what good is it when it doesn't work was it a 2 months cushion to give yourselves to figure out the problem? They jerk your around and say lets reset this and that so you can call back and wait on hold. So in short if your looking for an electronic login device that doesn't work with horrible customer service for your company this is definitely the way to go. We should have gone with keep Truckin ELD service this is not what i expected from top of the food chain Verizon at all!
Verizon Connect is horrible. I can never get our Account Manager to call me back. *** Z I'm trying to get in touch with someone to tell me why we can't do what we were told during the sales call. We were promised that this system would be the answer and solve all of our problems.We can never get anyone to install. Or help with reports that we promise we cause create.I'm so over this system and the customer service. Please anyone thinking about this system read all the complaints. started 4/20. I have to leave 1 star to post or it would be a zero rating
Would be NO stars if the board allowed it. This company is a disgrace. Our company was billed thousands per month on devices that were not installed. After contacting account reps and account managers multiple times over a six month period to see when they could install the devices, we finally just refused to pay their monthly invoices. I tried to escalate the issue to find someone who would speak to us about the issue, but even higher level managers would not respond. The only contact we get is from their accounts receivable department to see when we are going to pay their invoices. Stay away from this company at all costs.
This company is terrible to deal with. First, they have 3 year contracts that are set to automatically renew renew for another three years after the contract ends. They assign a account manager which is always changing, I'm assuming they can't keep staff. But the biggest problem is their billing department. I had to update my credit card info. I called once to update it, yet they still called saying that I have past due accounts. I called again to get this problem resolved, yet they're still calling me. They have automated calls and emails, i replied to the emails they sent to have someone call me and I get no response. I'll I'm asking is for someone to call me to get this resolved as I have called twice. I can't stand this company.
This was the worst mistake i have ever made, my contract started in 2016, went for three years, wasnt to unhappy at that time but didnt want
This was the worst mistake i have ever made, my contract started in 2016, went for three years, wasnt to unhappy at that time but didnt want another 3 yr contract so we signed *** for 1 yr, in that yrs time 5 of the 7 trackers i had quit working and have still to this day not been repaired, i tried to cancel after my 1 yr contract with no success, customer service is a joke, no one can help you, my account manager has changed 4 different times and they will not return phone calls or emails, there manager will not answer his extension or return calls or emails. Have sent in my cancellation letter again to cancel this account, cant get a confirmation whether it is canceled or not but I did manage to take the auto pay away so maybe someone will contact me now. I advise to stay away from this company.
Absolutely ZERO customer service! Run Away! I have had issues with the billing of my account and cannot get anyone to help me! I signed a contract in December and was told they could *** annually. Then out of nowhere they billed me for 3 months, then a month, but never ANNUALLY! They just keep ACH'ing my account! I'm afraid of what would happen if I ever needed technical support. Actually I know what would happen - probably nothing, like is happening in customer service. I have been emailing, calling, etc. This is ridiculous! They get you in a 3 YEAR contract and then can't support their product!
FRAUD! I would give them a *** stars. We signed up with this company to help manage our fleet vehicles. *** is absolutely terrible! We no longer needed the amount of trackers we had, so I tried to reach out to see about adjusting our contract with them. After several phone calls and emails on my end with absolutely no response I decided it was time to cancel. This all started in March, after a long drawn out process and the run around I was told in June my request to close my account was finally processed and canceled. Only to be charged again in July. I have sent several emails and have tried to call multiple times regarding my account being charged again. I was told I would receive a refund, but was only sent a paper copy of a refund I was suppose to get but no refund. No one has responded to my emails and now all the extensions are not available to take calls or they no longer work there. This company is a complete fraud and I would NEVER recommend using them even if they were the last GPS company available!
is not customer friendly at all, I would call it horrible service at best. I have been trying to contact someone to talk with concerning the New 4G GPS units that are plug and play. I have hours into talking with support personnel with no remedy! I have on numerous occasions tried to speak with a supervisor, I have never with any business had such a bad experience with trying to remedy this situation. I have sent numerous emails with no return calls I have had 7 cases opened in the past month w/o any assistance or solution. We have been a customer for years. Still no phone call back from a supervisor. Does anyone have a person at the corporate office with a phone number that you can actually speak to someone? The website number gives you nothing but taped recordings, any help would be appreciated .
I signed a subscription over 2 years ago. I wasn't able to install the device, asked for the technician and never got an answer. I tried cancelling but since I was in contract, they say I have finish the subscription. I did, and what they did is they automatically renewed my subscription without my permission. so they still keep billing me for a service that never existed. I am willing to pay for my subscription within the purview of my contract but to renew it automatically IS HIGHWAY ROBBERY that victimize people like me.
This is the worst company in history
This is the worst company in history. Talk about people not knowing what they are doing. Signed a 3 year contract and hated every minute of it. Customer service is horrible when you can get service at all. No accountability for anything. Forced into new 3 year contract because they renew before your old contract is up and then they say it's too late to cancel. if you cancel they charge you for the 3 years anyway. I had sent request to have 3 units cancelled at the end of our contract. Sure, no problem they said...wrong. 5 months later and I am still paying for those units. They cancelled them but I'm still paying. They always say they are going to fix it but never do. It's like a roach motel. Once you check in you can't check out. By the way you should be able to leave negative star ratings for a company this crooked.
I originally had *** which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought ***. Stay away at all costs!
I would go for a zero if possible. Customer service is a total train wreck. These guys have done nothing but go down hill since they purchased ***. *** was excellent. Avoid like the plague. They will lock you into 3 year contracts and give you absolute trash customer service and you will be stuck.
I would give zero as well if it was an option. We were originally *** customers and had great service. I have been trying to cancel since 3/18. Same as all the other complaints Customer Success Manager experience has been very bad. I have called and emailed the CSM countless times. I have been getting a run around on the cancelation procedure on a daily basis. On April 2 I sent a letter to cancel all services and we will not be paying anything further. There is no where you can go. They have you and you can't do anything. I agree with the class action lawsuit needs to be done. The amount of time spent to try and cancel the right way has been tremendous. I still have not resolution and don't know where to go from here. We will not be paying anything else.
Verizon Connect does not deserve the one star i gave them. Their service is horrible. Their tech support is worse and their customer service is horrendous. Thank God I got them to give me a 12 month agreement rather than the 36 month they tried to sell me. The sales person I dealt with knew absolutely nothing about the product and sent me the wrong one. I returned it and got the correct one but it would not connect. After multiple calls to tech support and finding out they didn't even have an account for it to connect to, they fixed their problems and it finally worked. The tech support doesn't know what to do so they take your information and call a third party for the support then call you back. Verizon Connect made a mistake with a multitude of new accounts and the customers never got billed for the first 6 months. At that point they sent a bill for all 6 months. From that point on I was being billed for 2 devices when I only had 1. They said I wasn't but it was clearly indicated on my invoice each month. They finally took the one off my account. Customer service calls are a run around. Again, they listen to your complaint then call someone else and call you back later with a lame reply. Its impossible to accomplish anything. I convinced them to allow me to terminate my agreement early. They said they would discount 20% from my contract amount but in reality I still had to pay the full amount. I was just happy to be finished with them. Its the worst experience I can ever remember having with a business. I suggest DO NOT USE VERIZON CONNECT. There are plenty of other service providers that have a better product. "
*** is not customer friendly at all, I would call it horrible service at best
is not customer friendly at all, I would call it horrible service at best. I have been trying to contact someone to talk with concerning the New 4G GPS units that are plug and play. I have hours into talking with support personnel with no remedy! I have on numerous occasions tried to speak with a supervisor, I have never with any business had such a bad experience with trying to remedy this situation. I have sent numerous emails with no return calls I have had 7 cases opened in the past month w/o any assistance or solution. We have been a customer for years. Still no phone call back from a supervisor. Does anyone have a person at the corporate office with a phone number that you can actually speak to someone? The website number gives you nothing but taped recordings, any help would be appreciated .
This company should be brought up on charges
This company should be brought up on charges. I purchased two units which I never installed. They both are still in the original box. When I signed up it was for a two year contract. Even though I never installed or used their service I paid the two years. Two months before my contract ended, I called and told them I want to cancel their service. A few months later I seen that they were still billing me. I called again and asked what was going on. The woman told me they need a letter in writing to cancel my service. Even if I send a letter they told me I can not cancel until after my new two year contract is over. Funny they didn't tell me that the few months earlier. April K is the absolute worst person to deal with. If these people do not stop billing me, I am having my lawyer move forward against them. Do not under any circumstance use this company. You will be extremely sorry like the rest of us are.
Our company was highly recommended and raved about Verizon connect/reveal
Our company was highly recommended and raved about Verizon connect/reveal . I couldn't disagree more we have had it for around two months now and it still doesn't work, not sometimes, AT ALL! numerous calls to rude customer support (some pleasant) but mostly rude and unprofessional all the way to the manager *** and no disregard for the lost revenue to our company . We were offered 2 months of free service as a compensation, its a great gesture but what good is it when it doesn't work was it a 2 months cushion to give yourselves to figure out the problem? They jerk your around and say lets reset this and that so you can call back and wait on hold. So in short if your looking for an electronic login device that doesn't work with horrible customer service for your company this is definitely the way to go. We should have gone with keep Truckin ELD service this is not what i expected from top of the food chain Verizon at all!
I originally had *** which got bought out by Verizon Connect
I originally had *** which got bought out by Verizon Connect. I emailed customer service that I did not want to renew my contract and they said it ended on a specific date and to email again as the date got closer. I did as they said and then all of a sudden I was supposed to have a signed document canceling my contract 60 days prior to renewal otherwise they wrap you back into another 3 year agreement. After several months of arguing and dealing with these people they told me $100 dollars per unit to cancel. Then all of a sudden they send me a $1600 dollar bill. Then to get the bill corrected took another month of people saying I need finance approval we will call you back and they never call you back. This is the WORST company in the world. Such shady tactics and they refuse to do anything for you. They must be so belly up and need the money so bad that they just continue to try to hold your money. I will never ever deal with this company ever again. I wished they had never bought ***. Stay away at all costs!
FRAUD! I would give them a **** stars
FRAUD! I would give them a *** stars. We signed up with this company to help manage our fleet vehicles. *** is absolutely terrible! We no longer needed the amount of trackers we had, so I tried to reach out to see about adjusting our contract with them. After several phone calls and emails on my end with absolutely no response I decided it was time to cancel. This all started in March, after a long drawn out process and the run around I was told in June my request to close my account was finally processed and canceled. Only to be charged again in July. I have sent several emails and have tried to call multiple times regarding my account being charged again. I was told I would receive a refund, but was only sent a paper copy of a refund I was suppose to get but no refund. No one has responded to my emails and now all the extensions are not available to take calls or they no longer work there. This company is a complete fraud and I would NEVER recommend using them even if they were the last GPS company available!
I can't give this company a low enough score for their customer service!
I can't give this company a low enough score for their customer service! I purchased one unit which I never installed. When I signed up it was for a one year contract. Even though I never installed or used their service I paid the one year knowing that I signed a contract with them and I was bound to them. Three months before my contract ended, I emailed SEVERAL times stating I wanted to cancel the day the contract was up. Never received a response (after 3 emails and WEEKS had passed) I finally called my REP, Vanessa (whom I had been emailing without a response) and told her I wanted to cancel their service. She stated I had to put it in writing, which I did. She confirmed receipt (2 months prior to the contract being up) of the email cancelling the service as soon as the contract was up. A month after the service should have been cancelled, I saw they were still billing me. I called to explain that I cancelled this contract MONTHS AGO. I have called no less then 20 times. Customer service has to open a new case every time I call. Then they relay the message to my account manager, or the proper department to assist me. They are the absolute worst company to deal with! I would only recommend this company to my WORST ENEMY!
I would like to file a complaint on ComplaintsBoard.com but the link doesn't work
I would like to file a complaint on Complaintsboard.com but the link doesn't work. Already having GPS tracking services for our company we were looking for something more in depth that also had fuel integration and real time ETA calculations. Verizon Connect sales members promised their service had fuel integration and the real time ETA calculation taking traffic into consideration. After 3 months into our 3 year contract it turned out they couldn't do the real time ETA tracking afterall. Then another 2months passed and we still didn't have our fuel integration. They tried to blame our fuel integration company which was one of the many listed on their approved list of fuel providers. After another 3 months or so passed they claimed it had been resolved but still after a year the fuel integration has never worked. We have been thrown around to multiple agents and representatives and they expect us to pay for services they falsely represented to us. They breached their contract and conned us into signing into a three year contract with them when we already had a GPS provider. Do not fall for their sales pitches. They purposely misrepresented their service offering and still they are charging us and trying to get us to pay for services we don't even need because it doesn't have the full functionality that we were promised
This company is a complete nightmare to deal with
This company is a complete nightmare to deal with.If I could give a negative star I would. I called and canceled my service in May . I realized in August I was still getting billed. I reached out to my sales representative (which was always changing) and was referred to customer services. The hold time was generally over 30 minutes and I told that my account was never canceled and that I needed to cancel by June with a letter of cancellation a month ahead of time. I was never told this which I assuming that was done on purpose since I was up for renewal. I was told my account representative would call me within *** hours; which never happened. I then reached out again to have the representative tell me that my account rep. would return my call. I told him I needed to speak to a supervisor. He told me that I needed to wait and call back again because on the third call it will get flagged. In the month of August alone I spent hours on the phone just trying to get someone to cancel my account. Continuing in the month of September and October same deal with saying they were working on things and nothing ever done. In December, I finally received an email stating my account was closed but my I had a *** for charges of September, October and November...Remember I canceled this in May. This company is a SCAM! I have yet to receive any type of call from management, my sales representative, or anybody that can do anything. They are threatening to send my *** to collection. I hope they do because I have documented everything and I will *** this scam of a company and give them a taste of their own medicine.
Verizon Connect does not deserve the one star i gave them
Verizon Connect does not deserve the one star i gave them. Their service is horrible. Their tech support is worse and their customer service is horrendous. Thank God I got them to give me a 12 month agreement rather than the 36 month they tried to sell me. The sales person I dealt with knew absolutely nothing about the product and sent me the wrong one. I returned it and got the correct one but it would not connect. After multiple calls to tech support and finding out they didn't even have an account for it to connect to, they fixed their problems and it finally worked. The tech support doesn't know what to do so they take your information and call a third party for the support then call you back. Verizon Connect made a mistake with a multitude of new accounts and the customers never got billed for the first 6 months. At that point they sent a bill for all 6 months. From that point on I was being billed for 2 devices when I only had 1. They said I wasn't but it was clearly indicated on my invoice each month. They finally took the one off my account. Customer service calls are a run around. Again, they listen to your complaint then call someone else and call you back later with a lame reply. Its impossible to accomplish anything. I convinced them to allow me to terminate my agreement early. They said they would discount 20% from my contract amount but in reality I still had to pay the full amount. I was just happy to be finished with them. Its the worst experience I can ever remember having with a business. I suggest DO NOT USE VERIZON CONNECT. There are plenty of other service providers that have a better product. "
This has been the BIGGEST nightmare experience we have ever had
This has been the BIGGEST nightmare experience we have ever had. RUN FAR AWAY! We have a small fleet of 4 trucks that our insurance required a gps tracker on for safety purposes. The sales person told us the smallest they had was a 5 unit contract. So we decided to put one on the owners personal vehicle that he goes to look at jobs in for added safety. Within the first three months one of our trucks had a horrendous crash and flipped over. The unit never notified us of an alert, the camera didnt catch any of it, we were told to pull the sim and check on the cloud- nothing. We let that go. Next the gps went out on our second truck. It was out for 3 months while we were still being charged but waiting on a new device. Finally got that one installed. All the while it is sending alerts of all vehicles that they are speeding on a frontage road in excess of 50 mph when really they are on the interstate going the speed limit. Keep in mind all of this is reporting straight to our insurance company. Units saying our trucks are idling all weekend when in fact they are not. Sending harsh cornering and harsh breaking alerts when they are not. Also had a unit that was never installed over a one year period because we couldnt get any customer service. We finally had enough and started our cancellation April 15th but the account manager was no longer there. Forwarded the email to a new account manager who we couldnt get in touch with until June, she put us in contact with an account manager who said to give her a call, but left no extension to reach her and wouldnt respond to any emails. By July still dealing with this run around I was able to get another managers info, email her along with every email that was sent & received since April as proof, never got a response. Our insurance also tried contacting them about incorrect speed limits (it saying we were going 55 in a 35 when the speed limit was actually 55) also no response. We finally got our lawyer involved to send a certified letter in August after no response outlining the breach of contract on their end. Never heard back from them until November. They stated we were approved for early termination with no fees. Now in December, we just received a *** for $3995 and cannot get anyone to speak to me or resolve this. This company is complete fraud and something needs to be done about it. They are absolutely scamming and robbing everyone who signs a contract with them. We are contacting the local news next if we cant get ours resolved.
Verizon Networkfleet Complaints 16
I have requested to cancel the service on numerous occasions due to the sales representative *** not disclosing that the
I have requested to cancel the service on numerous occasions due to the sales representative *** not disclosing that the Verizon Connect agreement was a multi-year contract where I thought it would be month to month. I feel that the sales representative withheld that crucial information and I do not agree to a contract service and requested that it be canceled the same day. I sent multiple emails to Haja on the same day and even called the number she provided me to contact her if I had any questions. Some gentleman answered stating that he was the sales manager, and he would have her reach out to me later that day. I never got a response via email or call, I spoke with him again and shared my concerns, and then he provided me with the customer care number *** and my account number. After speaking with customer care, they advised me that they could not cancel the service but would instead open a support/case # *** and get me over to someone that could assist. Haja was still unavailable, so I was warm transferred to ***. She advised that I needed to send over an email stating my intentions to cancel to start the process. A day or so passed and I never heard anything back, so I called in again and spoke with *** and he again told me to send over an email stating my intentions to cancel. On 11/24, I reached back out to ***, and he confirmed via email that I had sent over the required information needed and that the service was cancelled. I have been waiting for a formal response on a company letterhead confirming cancellation ever since. I have not heard back from anyone after repeated attempts and would like to file a complaint in hopes that I can save someone else from working with this terrible company.
The complaint has been investigated and resolved to the customer’s satisfaction.
So Ive been trying to cancel my account since Feb 2,2022. *** had case number and contacts how were to contact me from *** hrs. Nothing. Ive been told by Verizon contacts they can see the case files #s and the file manager and dont understand why they never reached out as well as steps on Verizons end were not completed. Ive spent hours on hold most calls seem to take an hour or more. *** asked for direct lines to the ladys Ive been talking to with extension #s. But every time I try to phone back to check on status they never answer. So just this past week it seemed we might be getting some where got an email with a spread sheet in what I would be Will to pay, which closing the account early because Verizon renewed my account and I emailed 2 days later to close. They want $645.00 for this. I really dont think I should pay this but to this point Im will to give something, but just close the account. So now this person has not responded when *** asked for an invoice. So I phoned again and had to forward this spreadsheet to her, her response was to say I also owe from Feb to Nov when Ive been trying to close this since Feb. The lack of response from Verizon, and the hours Ive spent on hold to talk to someone, again and again explaining the situation, which I should not have to do because some of the ladies Ive talk to told me they can see the case files and managers who were to respond to me. Im at a loss of what to do besides report them to the complaintsboard.com. Verizon is threatening me to send to collections but Ive been doing my end and Verizon is playing games. Now that I found this website I see lots of other companies are having the same issues. Maybe I take this to court, more wasted time.
We recently filed a Complaintsboard.com complaint against Verizon Connect for this same issue, Complaint ID#***. Conveniently enough, once I filed the first Complaintsboard.com complaint, Verizon Connect reached out the next day to "resolve" the issue. However, once the first Complaintsboard.com complaint closed, all communications from Verizon Connect stopped. We are now filing this second Complaintsboard.com complaint in hopes of actually receiving a resolution this time around. We opened an account with Verizon Connect back in June 2022 and cancelled within their 30-day period allotted in the contract. Since then, we have received numerous phone calls and emails from Verizon debt collectors threatening to send me to collections for an amount that we do not owe as this account was closed per the terms of the Verizon's contract. Once the first Complaintsboard.com complaint was filed, a Verizon manager, ***, called and emailed stating that the account was indeed closed and he has submitted a request for Verizon Collections to halt all collection attempts and for credits to be applied to this account that should have been closed months ago. We followed up with *** about the status of this cancellation and have not received a response. At this point, there is no reason for this account to remain open and for collection attempts to continue from Verizon. Every manager we speak to states they are filing a request for credits and then nothing is ever done. We have attached all the supporting documentation from the first Complaintsboard.com complaint along with *** recent email thread and the recent collection attempts. We are hoping that this time around Verizon Connect actually takes action to close this account and not simply reach out to keep the number of Complaintsboard.com complaints low.
I was auto renewed on a contract that had devices that I am not using and do not need. I had inquired about stopping services on those devices 5 months previous but I was told I needed to wait out my contract and then I was auto renewed because I had noit submitted cancellation in writing 60 days previous to contract expiration. The only resolution I was offered is for our 36 month contract to be reduced to the standard 12 month contract. Verizon wants us to continue to oay for 18 devices that are not being used.
Signed contract in December
Signed contract in December. Was told equipment will be installed by a third party that they work with. I live in *** and was sending vehicle info then all of a sudden just ghosted never responded. Get a bill in my email and then called Verizon to let them know whats going on they confirmed they no longer have a third party installer to equip the device on my vehicle. They offered a OBD reader plug in and I said thats not what I signed up for and also a thief will see that so quickly and pull it out and no longer can be tracked. So I requested a termination of the contract due to Verizon not fulfilling their end and not able to supply a equal of value device. Currently on my 8th phone call with them to resolve this issue. Each person says the same thing they will open a case and someone will be in contact with me. It is now November 2022 the only contact I get is a bill every month to pay past due. Also I did have a argument with one of the reps who was a male forgot his name but he called me unprofessional because I was irate if this whole situation. Verizon *** got people with bad attitude also got people who cant fulfill contracts, cant notify they no longer have installers in my area. Also they dont understand Im not paying a bill period if I have no device that was stated on the contract installed by a tech that Verizon partners up with. I keep getting different success managers that only they can fix issue. All are always busy. Pic below shows my conversation with installation then no response. Also shows 2 people who were my success managers now I have another person name ***. This so unprofessional. All I want is my termination in the contract due to fair grounds of non compliance of Verizon! - Jaren Owner JGR Plumbing LLC
The complaint has been investigated and resolved to the customer’s satisfaction.
My contract with Verizon Connect has been nothing but disappointing and a waste of my time. I signed the contract in July and did not receive or install equipment until Sep 18. I received a bill for $100.00 over what the quote was for the contract on Sept 15, before I even got the equipment installed. I called to cancel the contract on Sept 27 which was in my 30 day window of contract because of faulty equipment. 2 out of 5 devices installed did not work and still do not work to this day (Oct 19) I have had nothing but bad service and equipment from day ONE. The contact that was assigned to me has been worthless and completely lacks the needed information. I just received an email that I would have to pay over $1600 for a buyout of my contract when clearly Verizon Connect is offering bad service and equipment. The only thing I want is to be relieved of a BAD contract. All I get is a runaround from with no corporate contacts trying to make this situation better.
We have been trying to terminate services since the beginning and Verizon Connect has not terminated our contract and we have not received credits for services not rendered. The also will not provide information on where to return their equipment too. They are still billing us for the full amount of their services even after all the requests.
Our company contracted with Verizon Connect in June to provide vehicle tracking of our trucking fleet. Our contract was set to expire in August 2022. I began calling in June this year to cancel our contract. I have spoken with several customer care specialists, our account rep and each time I am placed on hold and left there. our contract was automatically renewed in september. I called and opened a support case was told they were awaiting finance *** to approve the cancelation. Called back 10 days later for a status and was told it was being escalated and I would receive a call in *** hours. Opened another support case on 10/25/22, no response. Called 11/1/22 placed on hold for 40 minutes and dropped. Called again 11/2/22 referenced my original case and was on hold for 53 minutes before being dropped
NEVER use Verizon Connect
NEVER use Verizon Connect.If you own a business or have any responsibility for the management of a fleet or assets within your role, I cannot encourage you enough to avoid Verizon Connect. In all the time Ive either worked in Corporate *** or owned my own business this is without question the worst company Ive ever dealt with. They do not care at all. Heres my experience: May - March 21, 2022 May 21 - signed a 38 month commitment for $8,100 for (5) vehicle GPS units & (6) powered asset trackers. June 21 - notified the 6 units were on back order. No follow up unless I specifically called/email for an update. No time lines except its on order. Billing began monthly at $215, the cost of all (11) units despite not being delivered or operational. June 21 - February 22 - roughly 20 calls/emails to Verizon Connect to request delivery updates. None available. Still billed monthly for no asset trackers. As of March 2022, 3 of 6 are functioning. March 5, 2022 - units arrive for install finally. I coordinated the installation as my equipment is never in one location. 5 of 6 units were installed by a tech who was ok. He did manage to install one unit to the starter, which we had to replace because the equipment wouldnt turn on after he messed with the wiring. March 7, 2022 - 2 of the 5 installed units dont track at all. 3 calls to Verizon Connect to resolve. 3 cases opened and 3 cases closed. Move it off my desk is all their support team really cares about. Ok, but can I close this case out and email you instructions? They never send the email. March 21, 2022 - last straw attempt to resolve. I called in again, after additional emails for help went unanswered. This call alone was 76 minutes. To this point I had been polite and just wanted my equipment installed. Its been 10 months by now. They will have to send a tech out to the equipment if I can get it to one
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been a customer for over three years and have received. Itching but bad service. I have logged complaints time after time and nothing is ever resolved. Im promised call backs from senior executives and they never happen. I have 19 trackers with Verizon connect it has taken a month to recover the equipment after 15 hours on the phone. I have been miss sold. Products and had trackers sent to me with other companies names on them but with my address. I have had phone numbers added to my account an not once has Verizon admitted these error but instead just advise will create a case number. The staff are rude and not trained it takes 2 weeks to receive a tracker which is ludicrous in this day and age. The have added trackers to my account that have been showing for over 3 months now that have nothing to do with me. No one at the Company carried through with anything they say. I have not received any call backs as promised on 9 separate occasions now. I am constantly lied to. My gos tracking system has not worked correctly from day one yet Verizon refuse to call and look at the issue they just close the tickets. If I didnt pay them they would be quick to close my account yet it is totally fine for them to not provide me with a fully working service for 3 years. I have logged so many issues and they are still not fixed. Please help I am exhausted trying ti have this pathetic company to just do their job and deal with a customers needs.
I have been a customer with *** for over 5 years, one vehicle/one tracker. In the beginning I signed up for a year and then no renewal, just month to month service. In October , the one vehicle was sold, I retired because i'm now disabled and cannot drive. I contacted Verizon Connect to terminate the service. Somehow I owed them $500 for the rest on the contract. The amount they withdrew from my account from November to May was $29 monthly. This money should be reimbursed. Instead, I'm threatened with collections... You cannot call them as I've been on hold once for 70 minutes before I hung up.. This a troubled company. Please help me..
Over two years ago we signed up for VerizonConnect *** tracking services for our fleet of trucks. We have been paying over $400 each month for these services. After a few weeks of using devices we saw that real time data truck location was not accurate on these *** devices from Verizon. We contacted Verizon tech, they tried to figure out what the problem was, could not fix it. Still issue persisted. Had another tech from Verizon evaluate the issue. Once again, it was not fixed! The issue was that, for instance, the truck was already in *** and the *** tracking device from *** was showing that it is still in ***. BAD Service and we had been paying for this bad service every month. We finally got fed up and got a different *** tracker devices with a different company (not Verizon!) and is spot on accurate. Shows real time truck location without any glitches. We tried cancelling the service with Verizon for over a year now. Two different Verizon employees assigned to our account have left the company. We also tried reaching out via email, calling numerous number of times and we simply cannot get this resolved. Very frustrated, disappointed and very upset that we have spent thousands of dollars on services from Verizon that are not working!
Verizon Connect had an error in their billing system and charged us in one month for several months. We were unaware of billing issue since contract was signed by a non-management, hourly employee who no longer works at our company. I cannot find any apparent authority that would show this employee can sign contract. We asked if they would break up the $11,000 bill over 12 months since it would be a financial hardship to pay more than that. That seemed fair since it was their error. They refused, offered 6 months and said if we did not make payment by tomorrow they would put us in collections. I felt as though they were taking advantage of us because we are older and they feel they can intimidate us. I would just like them to break the error of their bills up into a reasonable amount while we are trying to keep our doors open and employees employed.
Is Verizon Networkfleet Legit?
Verizon Networkfleet earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Verizon Networkfleet. The company provides a physical address, phone number, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Networkfleet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Verizon Networkfleet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Networkfleet.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Verizon Networkfleet.
However ComplaintsBoard has detected that:
- Verizon Networkfleet's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
- Verizon Networkfleet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
I had a contract, August -August with Verizon Connect for one truck
I had a contract, August -August with Verizon Connect for one truck. The business folded in January . I called Verizon Connect to cancel the contract. They told me I had to cancel it in writing. I sent an email (I have email available) to cancel. I also called to make sure they received the email and they did. They told me I had to keep the contract until August, which I understood. So we paid until August , even though the business was no longer viable. I called several times to make sure it was cancelled and they assured me it was. The account was being paid on Amex, which was also cancelled. I received a few emails after August saying that the $20 was being withdrawn. I called them and they assured me that it was just an automated email. My fault for not checking Amex statement. Then the emails stopped until a few months ago. I received an email stating they were withdrawing the $20. I checked the Amex card and had been charged $20 a moth the entire time. over $400 dollars. I called and provided the information from the cancellation. They researched it and said they would give me a refund from August to now, $204. I had an account representative that I was working with, and we went back and forth with the amount of the refund. I received an email saying they were going to send a check for $204. After 6 weeks, I did not receive a check. I called my account rep, who told me to call accounts receivable. I called them and they said $20 was charged and the check would be for $187. I told them that was incorrect and they told me I had to go back through my account rep. I called my account rep and we conferenced in accounts receivable. They told me it would be for $204. Within a few minutes getting off the phone, accounts receivable called and again said it would be $187. I have not been able to get this taken care and I am very frustrated. The check should be for over $400 to begin with.
The complaint has been investigated and resolved to the customer’s satisfaction.
This issue has been on going since February. I have been transferred to multiple 'Success Managers' but as of today 7/29/22 this issue has not been resolved. Before closing our account and paying the final invoice we were waiting for a credit to be processed and applied to our remaining balance. The credit was requested on 10/14 by my Success Manager at that time. I received no updates and could not get in contact with this Success Manager. There were multiple 'case numbers' created throughout my attempts to contact this individual. Eventually I would receive an automated email stating said case number was successfully close. This was never the case as the issue was not resolved and no one reached out to provide an update or any information on the status of the credit request or when and why it was denied. We received a letter from collections on 4/20/22 which we immediately disputed. I then discovered the credit request from 10/14 was denied after contacting Verizon Connect about the collections letter. It is impossible to contact anyone from this company who can resolve this issue and award the credit that is owed. Cases are created and eventually closed 'successfully' despite no resolution taking place. I do not know what else I can do or who else to contact as the employees who are responsive do not have the authority to resolve this case and the employees who do have the authority do not respond. I have been reaching out to customer service and any direct contacts I've accumulated over this period of time via email and phone almost every week for almost a year. I am seeking any help and/or advice on how to resolve this.
Verizon connect withdrew unauthorized charges months ago . I attempted to contact them with several emails to my sales guy and three different managers . I reported to Complaintsboard.com already as well when I couldnt get anyone to get back with me for months . No one responded about the Complaintsboard.com either. They have been harassing me with automatic system . I was able to talk to accounts payable months back when all the trouble started and she agreed with my side and stopped payment on my card she said she will delete it out so they cannot deduct anything and my account was closed . If someone would have contacted me which I have several emails to show I tried this could have been resolved . It been probably 4-6 months I thought what has been the strangest encounter Ive had with such a big company but no it its not . They continue to harass me as I received a collection notice of *** now. I do not owe you anything Verizon you owe me *** this time and I will also be canceling my Verizon cell phones due to the horrific horrible service vibe received from Verizon connect .
I have been trying to cancel my account with Verizon Connect for about 5 months now. I have opened 4 different cases with their support team and no one ever responds to the case. It gives me a case number and says someone will respond and no one ever does. I contacted my account rep to cancel and he gave me a number to call. That number told me they understand my frustration and that I've opened cases to cancel since March 2022 and they see no one has responded. They told me a person from the "cancellation team" is the only one who can cancel my subscription but that they are so busy they'd have to call me back. They told me I'd get a call within 24 hours. I never received a call. I've tried calling their Finance team since Support refused to cancel it for me. The Finance team says only support can cancel the account. I called Support and they told me they can't cancel, only my rep can. I've contacted the only rep I've received communication from (didn't even know I had a "rep) *** multiple times to cancel and he tells me only support can cancel my account. I told him they said only he can and he has stopped responding. This is unreasonable and terrible behavior by Verizon Connect.
I initiated a complain with Complaintsboard.com against Verizon connect. They replied back to Complaintsboard.com saying that they would contact with me within 48 hours. I was waiting, but there was a weekend and I didnt accept and refused their answer. I was thinking they would contact by Monday, they didnt. So, on Sunday, just a day before the Monday, I received an email from Complaintsboard.com that my case was resolved. I was surprised?! Like when and how? Then it turned out that if I dont reply back with an acceptance or declining their answer Complaintsboard.com close a case within some period of time, considering it is solved. So, Verizon connect such a scam. They know it and follow Complaintsboard.com guidelines and answer for the complain by we will contact with you within 48hrs, so a customer waits and they dont contact, but by that time a customer has to reply back to *** but it is impossible because Verizon connect is stretching the time. So they are professional scammers. They didnt resolve anything and moreover deceive customers and Complaintsboard.com by their flash actions. My case is not resolved yet and Im still waiting
Regarding Verizon Connect
Regarding Verizon Connect. My husband purchased a semi and we had their camera and tracking system, and *** service installed back in 2019. (we also have 5 other systems in our delivery cars) They delivered the wrong equipment 3 times and delivered it to the wrong address twice. This delayed us getting him on the road almost 2 Months and cost us several thousand dollars in lost revenue. 8/14 I receive an email saying if I did not pay *** my service would be suspended. I asked my CSM about it with no response. I got another email on 1/22. Again, I emailed my CSM. I tried to pay it, however my billing is through Verizon Wireless. They could not see the charge for me to pay it and the Connect *** department could not collect money from me. When my Rep finally told me it was for the installation on the semi, I told them I was not going to pay it because they delayed us for so long. I was under the impression it had been resolved at that time. I receive another email on 1/ 20/22 again, saying if I do not pay this I will be cut off. I contacted the *** department they put a dispute on my account and emailed my CSM. She never responded to me. I tried calling and emailing her myself. I finally talked to her regarding another issue, we got disconnected and she never called me back. My service way disconnected on 3/3/22. After several attempts and hours on hold and one explanation after another, was able to talk to a supervisor on 1/7/22. She told me that I had another outstanding *** for the *** service. They had not been charging me the monthly service fee for 2 years! They cut me off because I did not pay a *** I never received. She said she would talk to her supervisor and get back to me. I told her I did not want to renew my contract and I have yet to hear back from her. I have also emailed *** to inform them I do not want to renew my contract. If I had more space I could go on about the crappy customer service. No one calls back!
I signed up for Verizon Connect in 2020
I signed up for Verizon Connect in 2020. I never used the services but everytime I called in to cancel I could never get ahold of anybody. I had autodraft set up and never discontinued it. There was some kind of an error in their system where they didn't charge me for 7 months ($30 per month). They then must have fixed the error and began charging me again for 5 months in a row. They charged me the $30 a month again with the last charge being $30 on 5/17. I was then sent an e-mail on 5/25 that my account was being suspended due to non payment. I was charged another $30 on 6/15, 7/15, and 8/16. Keep in mind I never used these services so I didn't know they were even disconnected until I went back and looked in my e-mail. On 9/30 Verizon Connect drafted $627 from my bank account for a buyout cancellation fee. I instantly called and spent hours on the phone with no resolution. I had to end up disputing this charge with my bank in which I won. I called and filed several complaints, e-mailed multiple people with Verizon connect and finally on 11/10 spoke to *** who stated that two separate companies handle Verizon connect and that many people have issues and that it was not my fault. She stated that everything would be taken care of and my bank gave me back my money. I haven't heard anything since then so thought it was taken care of until last week when I received a collection notice for $809.80. I am so beyond frustrated with Verizon Connect. I called and was on the phone with Diamond today for 2 hours and 56 minutes and got nowhere. I want this taken out of collections and the balance brought to 0 like promised. Even though I was billed (and paid) multiple months after the services were disconnected I don't even want my money back, just to be done. I don't ever want to deal with Verizon Connect again. This company is fraudulent. I have went on their social media site and several others are saying the same thing.
The complaint has been investigated and resolved to the customer’s satisfaction.
On May 7 we signed a month-to-month service contract with Verizon Connect for our trucking business
On May 7 we signed a month-to-month service contract with Verizon Connect for our trucking business. We were to utilize their *** (Electronic Logging Device). We set an appointment with the salesperson to have the ***s installed, which had a $200.00 fee. The installer never showed up yet we were still charged. We continuously called customer service for a refund of the installation fee. We were told to contact our account manager who never made initial contact with us per the sales person who insists after the sale we have to contact this account manager for our business needs. We reached out to sales once again to set a new installation appointment. This time the person was 3hrs late, again costing us time for contracted loads. The device was finally installed and still no contact from the account manager. We were never able to access the account to manage the devices. After continuously trying to get help we decided to terminate the contract. We called a salesperson to have the devices uninstalled and was charged another $200. We had to pay it, because our trucks couldnt operate. We gave Verizon several chances to get it right, as we needed the *** to be in compliance. We never spoke with the so called account manager we did everything through customer service and salespeople who ultimately couldnt help us. We had to stop payment with our bank because they were still charging us for service. I can not believe theyre associated with the large Verizon company Name. After not being able to take money from our account, they then sent bills totaling $9557.67. We were never able to get set-up & our drivers were never able to log-in. What few responses we got took weeks to get. We then started getting relentless collection calls, we actually talked to more collection reps than customer service reps for help with the devices. Theyre now trying to *** us for an early cancellation fee and fees for the months leading to cancellation as if we had service
The complaint has been investigated and resolved to the customer’s satisfaction.
Signed 3-yr
Signed 3-yr. contract on 3/8 with Verizon Connect for our business *** Partnership. Told this was only option. Realize now that is not true as I see many reviews/complaints where people had month-to-month service or 1 yr. contracts. Same story as with the hundreds of complaints filed here, once we signed, customer support was non-existent. The install process alone was a nightmare as, among other things, the tech rendered one of our trucks powerless, on a Saturday. We had to have a mechanic drive 30 mi. to restore the truck. Our CSM was changed every few *** would have to start over. Calls/emails not returned. Hrs. on hold. Constantly re-explaining things to different reps w/ no resolutions. Bottom line, we were not ever able to get completely set-up & our drivers were never able to log-in DUE TO NO CUSTOMER SUPPORT. What few responses we got took weeks to get. At one point needed to schedule a uninstall as we were going to be selling a truck. 2 requests sent to my CSM and a month went by w/ no response. We were faced with selling the truck with equipment still in it. I spent nearly an hour on live chat trying to get help to find instructions or video so we could do the uninstall ourselves. Never recvd. anything. I have copies of chat transcript, emails, and pages of notes to backup problems encountered. Around Aug '21, I requested to cancel our contract w/o buyout as we had never been able to use service. Continued to be billed. No one has ever reached out on this matter. Told yesterday it was resolved and we would have to pay 11K to buyout our contract. This is not acceptable. At the very least they have breached items 3.1 and 4.7 of our contract as there was never support provided so that we could even log in to the app or even get properly setup. Not enough characters in this form to go into detail on every incident we encountered with customer support. I will be contacting our attorney if this is not resolved to our approval.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was first contacted by Verizon Connect back in December
I was first contacted by Verizon Connect back in December. I was very quickly and aggressively onboarded by the sales team, I made it clear that these would be going on mountain snowmobiles and would need to be very small, light weight as well as self powered, the sales person told me that they had just the devices for me and that once I signed they would have them shipped out. I received the DocuSign via email completed it with no problems and after signing received a confirmation as well as a seperate email with a brochure of the product. This product looked very different from the one I had seen on the add. I received the devices in short order so they could start charging my account, I received no install instructions or assistance with utilizing the tracking software. Which didn't matter because the units they sent me were huge. There was no where on a snowmobile to mount the units where they wouldn't be exposed or in close proximity to heat that would damage the units or the machines. I assumed I had received the wrong units as the sales rep had been so adamant that they had the perfect units for me. I called Verizon connect and was told that I needed to resolve this with my rep. They tried to transfer me 2 times to speak with her but she wasn't reachable, at which point a case was created and I was given a case # and told that I would be contacted shortly. days later I received an email stating my case had been resolved I assumed my rep had read the case and was sending new units. This was not the case. After being charged again for the units and then being charged a third time I called and ask why my case was closed the rep had no answer for me again tried to transfer me we had a repeat of the previous contact ending with a case resolved after no contact. I had enough and canceled the credit card on file so they wouldn't charge me again. I called the cancellation Dept told them I wanted to cancel they want a $400.00 ETF to cancel. No services rendered
The complaint has been investigated and resolved to the customer’s satisfaction.
I've had so many issues with Verizon Connect with billing me the wrong amount, for over a year
I've had so many issues with Verizon Connect with billing me the wrong amount, for over a year...I spoke to many customer support teams and had many mangers that were suppose to get back to me escalations occur many and nothing ever got accomplished! Customer support team would say that the manager on the account has 30 days to respond.. No one ever did respond. My *** was *** per month and they billed me *** for a long period of time.. after two weeks of using there dispatch portion, I asked to have it removed.. It wasn't what I was looking for. I didn' like there dispatch portion. in which they said they will remove it, and never did. VC kept billing me the wrong amount.. I finally spoke to another customer support member, and they advised me that I had a credit on the account for more that *** due back to me for the wrong amount they charged me ..also he apologized about the mishandling and no response from the Verizon connect team...I thought the account was going to be straightened out.. but again in Verizon Connect fashion, they changed my manager on the account...and I was back to square one! There are many recorded conversations on VC side which could be pulled and used for their team to check.. many many escalations, different customer supports *** that have put messages in their system about the many times I've tried to get this account straightedged out and cancelled after so many attempts. Then They started billing me after they involuntary cancelled the account and added over *** to my ***.. so my *** had been over 3K when I shouldn't of had a ***...Then after the involuntary cancelled my account, they started billing me *** per month.. This is after they canceled my account! My recent *** came a few days ago now they are billing me *** This is so frustrating and have been under great amount of stress over this issue...Please check the many emails back and forth the many. phone conversations.. This is HORRIBLE!
The complaint has been investigated and resolved to the customer’s satisfaction.
We were originally happy with Sage-Quest for several years
We were originally happy with Sage-Quest for several years. Then VerizonConnect purchased Sage-Quest and everything changed. Our service included Geo-Fencing which allows our system to match the GPS location of a vehicle to a customer record. On December 23, this feature stopped working. From December 23 to June 12, we worked tirelessly with VerizonConnect to get the service working. Our experience was disappointing as VerizonConnect had issues responding and we could not get any answers. Please see attached email from by business partner Geoff G to a sales rep who reached out to us and was trying to help. VerizonConnect could not fix the problem and as we advertise to our customer that we have geo-fencing, we were not able to follow-through with what we promised to our customers so we had to switch to another GPS company. If you review our account *** you will see notes and also our second account ***. I was originally told in December that our accounts were canceled, yet we continued to receive statements for account ***. I spoke with Alexander S who contacted me after Lillian S failed to respond to my phone call. According to Alexander, our account *** is in collections...and that is the reason why we didn't receive any further bills. I was never made aware of this until today. I asked Alexander why our account would be sent to collections when the geo-fencing issue could not be resolved. Alexander said he shows the issue was resolved which is untrue. We would not have switched to another company if the issue had been resolved. I asked to speak with Alexander's manager and he said that his manager John would be unable to help me any further. In closing, VerizonConnect's service was not working, and that is why we changed companies. We were continued to be invoiced for one of our two accounts when no service was being provided. I explained to Alexander today that I would wait until collections.
On July 16 we signed up for the *** for our trucks with GPS tracking and ELD services
On July 16 we signed up for the *** for our trucks with GPS tracking and ELD services. Immediately after, we were contacted via email to schedule an install for 2 weeks out. After receiving our installation equipment, due to multiple scheduling issues over a course of a few weeks, we were unable to get the equipment installed. In that time, we were notified by the contracting carrier that we couldn't use our own Fleetmatics platform in our trucks and that their platform was mandatory. Immediately after we contacted Verizon Connect to cancel the service and the rep insured us that someone would reach out to us to cancel the service. A week went by with no phone call. Feeling that too much time had passed, we called back. Male rep said email would be sent with return labels for equipment. Couples days, no email. Called back, lady says she will send the labels herself. Provided an email with her contact info. Couple hours go by, no email. Called this rep back and she said she is still working on it. No email. Called and spoke to ***, who sent a docusign to cancel account. He said previous reps never cancelled service. He said he would email return labels for equipment. No labels came. Called back. Woman said 3rd party sends labels and she will reach out to request. We offered to mail equipment at our expense to address on box to prevent charges since more time had passed. She said we cannot send to that address and have to wait. Another week goes by. We called back and rep couldn't reach out to any acct managers and no resolution after 1 1/2 hours. She transferred us to another rep who provided no resolution. Finally labels came through email. Equipment was immediately returned unopened in original packaging. Weeks later we receive modules from the sealed package we returned. 3 weeks later a *** comes for $2,880. Called account manager. He said only finance department can resolve this and account is still NOT closed. Only he can contact them.
I am the president of *** Septic
I am the president of *** Septic. We service septic tanks, deliver and service portable restrooms and also have roll-off dumpster service. Having GPS and cameras in our vehicles sounded wonderful. While initially getting signed up, Verizon Connect was VERY responsive. During the process of signing documents and getting details, my office manager was informed install with a Verizon Technician would be about one hour per vehicle. ***re were only three vehicles that needed the equipment installed. She was told that if the vehicles were not at the install location of our choice, on the day and time we agreed to, we would be given a fine of $100 per vehicle. She rearranged the employees work orders for the time of installation, figuring one hour per vehicle, as she was told. Not only was the technician late, but it took him 6 hours to install the equipment. On top of that, he broke the dash in the porta-pot vehicle. Office manager was sent an email stating who her customer support rep would be. She attempted to email the original sales rep, the representative that scheduled the install, and the customer support rep in regards to the lost wages that were incurred due to installation time. She also emailed about the damage to our truck. This was several different emails, several different times. She has placed several calls also. During the last call she placed, she was told by the customer service rep that she really couldn't do anything to help us. All she could do was email our support rep, who by this time was different than our original. My office manager asked the sales rep why it was so hard to get a response from our support rep. *** customer service rep apologized and stated that she also had difficulty getting a response from them. A second case number was logged and she was told that once it reached 3 cases, it went to our support reps *** And that he was "a little better" at responding. This is horrible customer service. I would like the contract voided.
We started our contract with Verizon Connect on 12/31 since we were recommended this through our Verizon Business Rep at the time
We started our contract with Verizon Connect on 12/31 since we were recommended this through our Verizon Business Rep at the time. We noticed off the bat that customer service & support was severely lacking & we did not receive the proper training we were promised. Our concerns are outlined below: 1. 6/2- Contacted *** for device not reading correctly & *** were directed to *** 2. 6/2, 7/1, 7/16, - Contacted *** for the above concerns with no response 3. 8/2, 8/5- Contacted *** with no response 4. 8/13- Case *** was created upon calling customer service & closed within the same day with no return call 5. 8/17- Emailed all of our concerns & lack of response to reveal & work support with no response 6. 9/3- Case *** Opened & closed on same day with no response 7. 10/14- Case *** was opened in regards to a vehicle that was stolen from a jobsite that has never been found due to defective tracker we had been trying to replace since 6/2. Case was closed with no contact made. 8. 10/22- Case *** was opened for a fleet reduction to remove the stolen vehicle tracker from our account & revise the billing information, no solution or response.9. 10/26- Attempted to cancel services with ***, no response.10. 11/18- Emailed *** the police report, incorrect *** closed our case on 12/9 with no resolution 11. 10/3/22- Termination of Contract letter was e-mailed with no response. 12. Return labels were sent with incorrect shipping address & has yet to be remedied. I've attached a log of failed communication attempts with Verizon. Our concerns have lasted well over 2 years & not once has something been remedied. This company is an absolute nightmare to work with & does not hold up their end of the contract. They've misrepresented their *** needs remedied immediately.
The complaint has been investigated and resolved to the customer’s satisfaction.
I began trying to contact Verizon in July '21 regarding a billing issue
I began trying to contact Verizon in July '21 regarding a billing issue. I noticed that we were being charged for more subscriptions per month than the total number of *** cams that we had ever had installed. I asked for the contact info for my customer support *** 9/9, I received an email from Reveal Support informing me that my new rep was ***. I corresponded by email to him on 9/9 about my issue. He corresponded with me (mostly with several days delay before a response) until 10/26. He said the issue with my account was that my contracts were set on auto-renew. I told him that couldn't be correct bc I should not have more contracts than pieces of equipment. I only have 8 dash cams and 10 *** units and am being billed for 24 subscriptions. I asked for copies of contracts. Never got them. He quit responding to my calls and emails. On January 5, *** with Sr. *** Sales called me. I thought it was to resolve my ongoing issue. She said she actually noticed on my account that I was being billed for more dash cams than *** units which didn't make sense bc the cams won't work without the *** units installed. But it wasn't her *** to assist with. She gave me the name of my new *** and said he would contact me within 48 hours. As of today, 3/18/22 I have yet to get a call from ***. I have left multiple *** several emails. I have copies. He has sent me one email (on 2/16/22) asking how he could help, but yet didn't respond to my reply email telling him what my issue was. I was given the name of *** as a supervisor. He didn't return my calls either. So for over a year, I have been overcharged. *** and *** acknowledged there was a discrepancy but both said they had to get it fixed by another *** and nothing was ever done. A Case was opened (#***) on 2/3/22 & closed it 2/16/22 with no resolution. No one will return a call or email.
Account: ***
Account: ***. In June Verizon Connect rep *** stated we are eligible to upgrade to 4G LTE devices, which is free and provides access to extended network coverage and improved reliability. He stated we would get 3 months for free with a 39-month agreement extension. Why should a customer be forced to sign an extension to experience the most optimal service? Of course, we want the best service so we felt under duress and had no choice but to sign. We did not receive the 3 months for free. When our 4G was finally installed in Aug 2021, the installation rep that installed our 4G did not confirm that our system was working before he left and did not uninstall our 3G equipment. So now it looks like we have double the amount of trucks that what when we only have 5 trucks with the 4G installed. We reported our unsatisfaction and that we are still having issues with installation contact *** and he noted he would look into it and for us to contact Support. When we spoke to Support Specialist *** - she noted our account showed 21 units on our account? We have logged multiple support Nov 1, 2021, we finally notified our Verizon Connect Rep *** that we are we want to terminate our agreement and requested a copy of our agreement. *** responded with our agreement and then just sent us the contact number for support. He ignored our request to terminate our agreement. Since no action was taken then, on Nov 12, 2021 we sent an email to Reveal Support requesting to terminate our contract - no response. *** finally responded in Dec noting that he cannot terminate our agreement, and the only thing he can do is refer us to support. *** in support contacted us and I requested a rep to come out and assist us - she noted it will not be until mid-January until they can get a technician out. We have paid EVERY month an excessive amount of fees since August for services that have been provided. We just want out.
About Verizon Networkfleet
One of the key features of the Verizon Networkfleet platform is its advanced GPS tracking capabilities, which allow fleet managers to pinpoint the exact location of each vehicle in their fleet. This information is presented on an easy-to-use dashboard, which provides a detailed overview of vehicle movement and routing.
In addition to basic tracking functionality, the Verizon Networkfleet system also provides detailed analytics on vehicle performance. This allows fleet managers to monitor fuel consumption, maintenance needs, and other key indicators, and take action to optimize fleet performance and reduce costs.
Another key benefit of the Verizon Networkfleet platform is its ability to monitor driver behavior. The system can provide real-time data on speeding, harsh braking, and other erratic driving behaviors, empowering fleet managers to take corrective action to improve driver safety and performance.
Overall, Verizon Networkfleet is a powerful tool for fleet managers looking to optimize their operations, reduce costs, and improve overall efficiency. With its sophisticated tracking, monitoring, and analytics capabilities, the platform provides unprecedented visibility into fleet activity and helps businesses make data-driven decisions to drive growth and success.
Overview of Verizon Networkfleet complaint handling
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Verizon Networkfleet Contacts
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Verizon Networkfleet phone numbers+1 (866) 227-7323+1 (866) 227-7323Click up if you have successfully reached Verizon Networkfleet by calling +1 (866) 227-7323 phone number 0 0 users reported that they have successfully reached Verizon Networkfleet by calling +1 (866) 227-7323 phone number Click down if you have unsuccessfully reached Verizon Networkfleet by calling +1 (866) 227-7323 phone number 0 0 users reported that they have UNsuccessfully reached Verizon Networkfleet by calling +1 (866) 227-7323 phone number
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Verizon Networkfleet address9868 Scranton Rd, San Diego, California, 92121, United States
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Verizon Networkfleet social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I have requested to cancel the service on numerous occasions due to the sales representative *** not disclosing that theOur Commitment
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I ended my contract in June , I have the proper paperwork and email trail. I receive an invoice in June for another year after not having service. After multiple phone calls and emails saying it is resolved I continued to get calls about my account. I was told they would stop. Now in Dec 2021 my account has been turned over to a collection agency. It looks as though I will have to *** Verizon Connect to get resolution. It is always hours on the phone with people that can't do anything for me. Avoid this company.
This has been the BIGGEST nightmare experience we have ever had. RUN FAR AWAY! We have a small fleet of 4 trucks that our insurance required a gps tracker on for safety purposes. The sales person told us the smallest they had was a 5 unit contract. So we decided to put one on the owners personal vehicle that he goes to look at jobs in for added safety. Within the first three months one of our trucks had a horrendous crash and flipped over. The unit never notified us of an alert, the camera didnt catch any of it, we were told to pull the sim and check on the cloud- nothing. We let that go. Next the gps went out on our second truck. It was out for 3 months while we were still being charged but waiting on a new device. Finally got that one installed. All the while it is sending alerts of all vehicles that they are speeding on a frontage road in excess of 50 mph when really they are on the interstate going the speed limit. Keep in mind all of this is reporting straight to our insurance company. Units saying our trucks are idling all weekend when in fact they are not. Sending harsh cornering and harsh breaking alerts when they are not. Also had a unit that was never installed over a one year period because we couldnt get any customer service. We finally had enough and started our cancellation April 15th but the account manager was no longer there. Forwarded the email to a new account manager who we couldnt get in touch with until June, she put us in contact with an account manager who said to give her a call, but left no extension to reach her and wouldnt respond to any emails. By July still dealing with this run around I was able to get another managers info, email her along with every email that was sent & received since April as proof, never got a response. Our insurance also tried contacting them about incorrect speed limits (it saying we were going 55 in a 35 when the speed limit was actually 55) also no response. We finally got our lawyer involved to send a certified letter in August after no response outlining the breach of contract on their end. Never heard back from them until November. They stated we were approved for early termination with no fees. Now in December, we just received a *** for $3995 and cannot get anyone to speak to me or resolve this. This company is complete fraud and something needs to be done about it. They are absolutely scamming and robbing everyone who signs a contract with them. We are contacting the local news next if we cant get ours resolved.
This company is a complete nightmare to deal with.If I could give a negative star I would. I called and canceled my service in May . I realized in August I was still getting billed. I reached out to my sales representative (which was always changing) and was referred to customer services. The hold time was generally over 30 minutes and I told that my account was never canceled and that I needed to cancel by June with a letter of cancellation a month ahead of time. I was never told this which I assuming that was done on purpose since I was up for renewal. I was told my account representative would call me within *** hours; which never happened. I then reached out again to have the representative tell me that my account rep. would return my call. I told him I needed to speak to a supervisor. He told me that I needed to wait and call back again because on the third call it will get flagged. In the month of August alone I spent hours on the phone just trying to get someone to cancel my account. Continuing in the month of September and October same deal with saying they were working on things and nothing ever done. In December, I finally received an email stating my account was closed but my I had a *** for charges of September, October and November...Remember I canceled this in May. This company is a SCAM! I have yet to receive any type of call from management, my sales representative, or anybody that can do anything. They are threatening to send my *** to collection. I hope they do because I have documented everything and I will *** this scam of a company and give them a taste of their own medicine.
This was the worst mistake i have ever made, my contract started in 2016, went for three years, wasnt to unhappy at that time but didnt want another 3 yr contract so we signed *** for 1 yr, in that yrs time 5 of the 7 trackers i had quit working and have still to this day not been repaired, i tried to cancel after my 1 yr contract with no success, customer service is a joke, no one can help you, my account manager has changed 4 different times and they will not return phone calls or emails, there manager will not answer his extension or return calls or emails. Have sent in my cancellation letter again to cancel this account, cant get a confirmation whether it is canceled or not but I did manage to take the auto pay away so maybe someone will contact me now. I advise to stay away from this company.