Keranique
Reviews and Complaints

I feel that your 30 day guarantee is not enough sufficient time to try out the protect. My name is Charlene Curran, I ordered protect on 3/7/12 ad received on 3/22/12. I've used your protect since that time and still have not noticed any difference in my hair growth. "The-Try-It-Before-You-Buy-It-Program" is for first time customers only. I tried it (30 days) and now I must pay for it. I've paid $79.95 in April and now I want to cancel any future shipments 5/12/12 Confirmation # 6073808. I wanted to return and not pay for any future charges. They would not let me return the products. They want to charge me another charge in May of $79.95.

The male Customer Service Rep was very rude and would not let me get a word in. He raise his voice a lot, I called 5/12/12 2:58 P.M. PST. I wasn't going to dispute charge of 4/22/12 but I wanted to cancel and return product before charge of 5/22/12. He would not let me do that. He would reduce price to $59.95, $20 discount. I believe if your customer is not happy after 1 1/2 months that they should be able to return product and not have to pay the second month.

I understand that the 30 days is to make sure you have no reaction to the product. But as far as if it really works would take longer to get results. The Customer Service Rep when I ordered said it would take a couple of months to see results. I would think they would want customer reviews to be favorable. I've read a lot of customer's reviews that are not happy about their products and service.

I called back again on 5/12/12 spoke to a Kesha ext: 354. She was pleasant to talk to. Was only able to reduce last charge to $49.95 $30.00 discount. I hoped to cancel at no additional charge and return product. The product price is quite expensive. There is other products that can be purchased for quite a bit less. Advertisement for this product looks good but it doesn't seem to work. There is companies that back their products and this company is not one of them. Product needs to work.

I hope that the CEO and or any Higher Ups in this company, if you care about your customer (me) would reimburse for products that does not work. Your Company should stand by your products.

I found this price on HSN Price: $99.95 for the same products that we all paid with Keranquie $159.90 + S/H charge. I also have to add I never received the Hair Mousse that was on Back/Order in March which is now in.

Very Dissatisfied Customer
Charlene Curran

My wife saw ad on T.V. and said it would only be 7.95 for shipping and thirty day supply, checked my account n was charged $165. Going to send product back n cancel n would like the money charged to be refunded. Hope this is done promptly n timely.

I ordered the free sample of keranique over the phone. I was under the impression that i would be billed $7. 95 for the sample. . When i checked my statement it showed a deduction of $168. 85. I called and spoke with angela and she said that i had made a mistake and offered to pay the full amount. How dumb do they think i am? When i asked to speak to a manager and threatened to take legal action through consumer protection she came back on the line to tell me that she would be depositing my money back into the bank, less the $7. 95. I have yet to receive the product or the refund. I wish that i had checked more carefully before making that call. I am still filing a formal complaint against the company through consumer protection.

I tried to *cancel* the product, well before the end of the free 30 day period, as initially instructed. I was told by cs that if the product bottles were not received in the next few days, that my
Credit card would be continuously charged for the full product price ($80. 00) on an auto ship program! The return # is rma 1848479. How do i prevent them from continuously charging me for a product that i don't want, as i already spoke with cs, as well sending a cancellation email to their website?

Well, late last night I ordered this so called free trial. I got my order number and confirmation, called the company's customer service and found out that they were going to bill my card a total of $205.65. The customer service man was very nice when I called to cancel.

This is not free, nor do I want them to have access to my credit card.

Also, the operator kept me on the phone for over 1/2 hour with various different offers last night when I did order.

Anyway, I decided to cancel the whole thing. I take biotin, available in any drugstore and my hair is thicker now in any case.

If you decide to order this, please ask for the final total. It may surprise you as it did me.

Beware, they are slick. Hopes this helps all.

I ordered Keranique in December. I just got another shipment with details of when the auto withdrawal would come out of my account. Next payment due 2/19/12. Today 1/21/12 they took another payment which led to a bounce on my account. I like the product, but it is not worth bounce check fees whenever they decide to take the money from your account. I recommend you NOT use this product thru their "Try it before you buy it" progrm.

Keranique and budget savers team up to cheat people. They do not deliver the articles promised, and when part of the order is delivered and is unacceptable for any reason, the do not follow through as promised.

Keranique product was to be returned after a "mail back coupon" for 6.95 was to be sent to my email. This was never received after numerous calls to keranique. This was never received.

Budget savers promised a 100.00 gas certificate when the keranique products were tried. This was to be received even wen I told the budget savers that the products and services were unacceptable to me.

October 12, 2011

Dear Hydroxatone/Keranique:

In the beginning of September I ordered the Keranique Product package after seeing the TV commercial. Upon dialing the number I was greeted by an automated recording that thanked me for contacting Hydroxatone. I mention that only because I am unsure of the company that I am actually dealing with.

A very friendly representative sold me your trial offer for Keranique for $7.95. He explained that I would automatically be signed up for an autoship program and that after the trial period $ 79.95 would be charged to the debit card I provided on a monthly basis for a monthly distribution of the product. He explained that if I was not satisfied with the product that I needed to contact the company before the trial period ended to cancel autoship. Conf. # [protected]. I am a reluctant consumer so I questioned the rep regarding the terms & conditions and asked him pointedly if I could trust that the company would charge no more than the $7.95 to my account within the trial period and that it would be cancelled as promised if I chose to do so. He not only reassured me that ALL I needed to do was call and cancel but he added that I could sue the company should they charge more than agreed upon. I felt reassured.

I received the product October 15th, 2011. By October 29th I called the 800# and spoke with a rep by the name of Crystal ext # 530 (@10:22 a.m. E.T.). I explained to Crystal that I had had a change in finances and knew that I would be unable to continue with the autoship program so I wanted to cancel. Crystal informed me that I would be charged $159.95 and that she would cancel the autoship. Of course I was immediately upset! She went on to say that “since I was upset that she would reduce the price to half the cost & only charge me $80.” I expressed that this was not the agreement, that I felt scammed and that I wanted to speak to a supervisor. Crystal went on to say that if I returned the unused portion of the product at my own cost for shipping that I could avoid any additional charges. I again explained that I was not made aware of these conditions upon ordering and that I would like to speak to a manager. Crystal informed me that I should have read the material received within the product box and refused to let me speak to a manager. I insisted on speaking with a manager. Crystal told me that I would not be permitted to speak to a manager and that if I insisted on being transferred that she would transfer me back into the que which would end in my being transferred right back to her but if that is what I wanted that is what she would do. Obviously I was very unhappy with the lack of professionalism, not to mention severe lack of rationale, but I felt at this point that I was at this persons mercy because I knew that this unprofessional, unethical company had my debit card information and I was fearful of how that information might be used. So in hopes that I had just gotten ahold of a horrific employee, I ended the call and called back. I reached Kyle, ext # 615 (@ 10:31a.m.) Kyle was as condescending and almost as rude as the previous rep but a bit more reasonable. After a brief explanation of my situation he informed me that Crystal had already placed a RMA# on my account. Let me say at this point that I had no idea that she had done this and if I understand your process correctly this began the return process and ultimately began a period of time in which I had to return the product before being “locked in.” THAT IS THE IPIDOMEY OF UNETHICAL. Kyle reiterated the terms regarding returning the items received. He provided me with the return address and advised me to write the RMA# on inside and outside of packing. He advised that I send the product with delivery conformation. (Which I believe will cost me extra.) He then went on to explain that my trial period was not up until October 19th. I began to understand that whether I returned the products immediately or waited until the end of my trial period I was still going to have to pay for shipping to return the products so I may as well keep them and get the use of them until the trial period was closer to over.

In case I have not been clear, it was my initial understanding when ordering that I would be able to keep the products and just cancel further autoship should I decide to do so. It was never mentioned to me that I would need to package and ship unused portion of products back at my expense or at all.

I then told Kyle that based on my understanding I may as well keep the products and get more use of them until trial period is over and then ship back after trial period. Kyle agreed, he then said that I would need to call back for a new RMA# on October 19th, he advised me to ask for his extension if I felt I needed a rep that would do as promised. He added that he noted the account accordingly and that I would have no further problems. Let me remind you that Kyle was just as condescending as he could be during our conversation.

I have had a knot in my stomach since dealing with your reps. This uneasy feeling coupled with my not being satisfied with the product anyway caused me to go ahead and call early to get an updated RMA# and just send the product back early before the trial period ended. So I called today, October 12, 2011 @ 10:40 a.m., I reached Tina, ext# 740. I asked Tina for an RMA# in order to return the product. Tina, who was as consistently rude and unprofessional as the previous reps, informed me that there was already a RMA# on my account. I briefed Tina on my interactions with your company and asked that I be transferred to Kyle @ ext # 615. Tina put me on hold. When she failed to return I disconnected and tried the call again. While I was calling in Tina called me back. She informed me that Kyle was busy & could not take my call. I asked to speak to a manager; she then told me that managers would not take calls. Again I felt at the mercy of this unprofessional company with ridiculous representatives. After further explanation Tina informed me that there were 2 RMA#’s already on my account, that I would have to use the last one, and that I would have to still return by October 19th. I asked why Kyle’s information differed from hers. I also pointed out that if she was correct and Kyle had given me misinformation that when I did call Kyle back on the 19th that I would be unable to return the product BY the 19th therefore I would have been deceived even further and ultimately charged the $80 or worse the $160. She explained that the only way Kyle could have given me a new RMA# if I called back on the 19th is if he “wiped out” my balance and that he would “get in trouble for doing that.”

At this point I simply asked her what I needed to do. She continued in her unprofessional, rude tone and explained that I needed to return the products using the RMA# 1565488, there are more rude details and inconsistencies but I am so done with this that I will ask you to just pull the calls and listen for yourself. Surely I have provided enough info that you can easily pull each of the calls.

So I am returning this product. I am putting a copy of this letter in the return box, I am also lodging a complaint via email with a copy of the same letter and I am going to personally make sure everyone I know on a personal level has a full explanation of my experiences with your company so that they themselves don’t fall prey to your unethical practices.

Thank you at least for reading the entire complaint. Although I hope this reaches someone within your company that cares about customer service and that person does something in an attempt to rectify the treatment I received I do not expect it. If your company charges anything more to my account I will spend every dime I have to ensure you are held accountable.

Most sincerely,

Rebecca Bledsoe

I ordered a trial offer and gave my credit card for "shipping charges". Then my credit card was billed for $76.95. The main product is the same Minoxadil found much cheaper and sold in drugstores.

Then I got a charge on my credit card for "Savings 2 Go" for $14.95 which I did not authorize. I called them and found out that it was because I ordered the Keranique.

I also got a call from a life insurance company saying they would cover me free for 2 months and then start charging my credit card after that. I asked how they got my credit card information they said they would use the same credit card I used for "Savings 2 Go". This all leads back to Keranique.

I am going to call them and have all my information removed from their files. If you have not gotten involved with them DON'T!

I ordered Keranique by phone (8-8-11). I have not received the product and the letter that's supposed to give me a free trial and a $100.00 gas card. They took out $7.95 for Keranique and for their sister company (ACM Beauty Advisor a trial for $1.50 & $1.50 on 8-9-11 at 16:54 and 17:39. They were supposed to to send a package with the gas card and trial immediately. Nothing was received and I want my money back, immediately! I want no further dealings with this company after reading the many complaints! I won't let you cheat me and neither will my bank!

I paid the 7.95 cents for my first order and called to cancel any future orders but they claim to have sent "several" to my adress. I received one box that I assumed was a simple error on their part and sent it back using my credit card to pay to have their product sent back and they took 80.00 out my account any way and I was told that They would contiue to debit my card until all orders were paid even though I informed them that I had only received one, which I mailed back at my expense.

This product was advertised on KNUS 710 Bob Brinker show on Sunday, 3/20/11 at approximately 4:47pm. It was touted as a "free offer", and when I called for the offer, and after paying the shipping and handling charge for the free product, I was subjected to several long requests to sign up for other/more products. I refused everyone. The final offer was a "free" gift card offer from WalMart or some other retailer (I forgot who), but by that time I was so disgusted that I hung up the phone after 15 minutes of listening to offer after offer. Because this was a radio offer and a telephone call, there are no photos.

I had severe hair loss and to this day am unsure of the reason why. I had long hair down my back, for 8 months my hair wouldn't stop falling out. Out of total frustration, i went to the barber and had them cut it in a bob length. It went from thick to thin and long to short!

This year 2010, my husband ordered a 3 month supply of a keranique packet for me. I was upset because it cost $160. 00

After the 1st month there was a noticeable difference in my hair concerning length, thickness and strength. The shampoo and conditioner used together worked wonders for my hair! In about 2 weeks, i will be just finishing up the product and i will definitely order so more!

Oh, and i did kiss my husband for making such a wise choice. :)

I can email you before and after pictures if interesting in seeing my personal and truly amazing results. [protected]@yahoo.Com