CB Airlines and Air Travel KissandFly / TTN Airline tickets never received for 24 hrs???

KissandFly / TTN review: Airline tickets never received for 24 hrs???

Mark4503 of US

Oct 18, 2023 6:28 pm EDT

Verified customer

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I originally booked tickets through KissandFly from Honolulu to San Jose, California on July 19th, 2023 at 07:30, I never received my itinerary or tickets until July 20th,2023 @ 07:34, 1 day later, during this time I called KissandFly at or around 08:00 AM on the 19th of July to see what was going on with my itinerary and they told me it was because of the airlines and it is always like that. I further called the airlines (Alaska) and gave them a booking reference number (FFD9QKU2), this is all I had at the time and they told me it didn't match anything for Alaskan airlines, they had no reservations for us, I then called back KissandFly at or around 12 noon HST, and they told me it would be delayed to wait, I then called my bank (USAA) and reported to them as fraud (this was a mistake on my part as I had interaction with the merchant and authorized the charges, I later changed this to a dispute). I then went ahead and purchased tickets through United in which I got my itinerary in 5 mins and my tickets at the same time. The next day, July 20th is when I received tickets from KissandFly (24 hrs later). I then requested a refend from KissandFly based on the fact that they never issued my tickets for a day and I had already paid for tickets with United Airlines because I thought I had been scammed. I never got a refund for my 1,972.00 as of yet from KissandFly. My bank said it was out of their hands due to the fact that KissandFly issued me the tickets but I explained to them in great detail that it took 24 hrs and no one is going to wait that long. So now I am out 1,972?

Desired outcome: Refund of my 1,972.000

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KissandFly / TTN response

Oct 24, 2023 5:32 am EDT

KissandFly / TTN customer support contacts

Phone numbers

+1 (202) 660-4060

+43 720 880 378

Address

Tuchlauben 7A, Vienna, 1010, AT

Website

kissandfly.com

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Thank you for providing the identification data.

We have checked the information in the system and would like to inform you that your tickets are non-refundable.

According to the information in the system, you paid for the tickets on July 19, after which we sent them to you by email on July 20.

The next day, the buyer sent a request to return the tickets. According to the rules of the airline tariff, which the buyer can read before paying for the tickets, your tickets are non-refundable. This is due to the cheap fare of your tickets. As a rule, more expensive tickets involve making changes to tickets with a surcharge or returning them.

Later, we received a request from you to purchase new tickets elsewhere. However, since these are different flights, the airline did not authorize the request for a forced refund for the tickets, since they are not identical.

Unfortunately, in this case, refunds for tickets are not provided.

Resolved

This complaint has been resolved automatically due to user's inactivity.

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KissandFly / TTN Contacts

KissandFly / TTN phone numbers

+1 (202) 660-4060
+1 (202) 660-4060

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International

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France

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Netherlands

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Poland

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Romania

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Finland

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100%
Confidence score

UAE

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100%
Confidence score

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Turkey

More phone numbers

KissandFly / TTN emails

info@kissandfly.com

100%
Confidence score: 100%

Support

KissandFly / TTN address

Tuchlauben 7A, Vienna, 1010, Austria

KissandFly / TTN social media
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Nov 20, 2024