Silver Airways
Reviews and Complaints

One trying to change my reservation I contacted the numbers provided on your website. The people I spoke with could barely speak English and their phone service and computers kept cutting off. I fear my reservation is completely lost now house when I give them the confirmation code no one can find it. I tried calling the number for Salt Lake City and I’ve been waiting for five hours for someone to call me back. Worst customer service I’ve ever experienced. I would appreciate a phone call at [protected]. Thank you

Mark Junk

Conf code ABWS9F

how i got my money back from fligh ticket because they cancel my plane ticket my fligh is in july 2 for jacsonville to new orleans when i drive to airport they tex me about cancel fligh and they transfer to american but they gime fligh with conection and we dont want fligh wiht stop and we call to american for refund money but american say they need ticket number for procesing the money back they need the number and they toll me call to silver airways but i call silver and they dont gime the number and gan out the call i have hard time with matter , please gelp me in this ciutuacion

I was scheduled to leave Charleston International Airport at 10:10 AM on 6/2/23 with Silver Airways. I arrived at the airport at 8:00 AM and was told my flight was delayed until 4:00 PM. I asked if they could give me a voucher for lunch and was told no. I would have to contact customer service. I was on hold for an hour and gave up. The Silver rep gave me the contact information for customer service. I emailed them when I got home. This is their response.

Dear KAREN M SIMONE,

We have successfully reviewed your case. We can see that your flight had a six-hour delay. We do not issue refunds for meal or issue meal vouchers over email or phone. Meal vouchers are given at the ticket counter while the flight is operating with the delay. We are deeply sorry for the inconvenience this delay may have caused you.

Thank you for contacting Silver Airways.

Sincerely,

Shinehyah

Customer Care

So who is lying to me? I did as I was told.

In addition my returning flight 6/7/23 from Orlando was canceled entirely. I had to rebook with another airline.

My entire day in Disney World was ruined due to the delay and I am only asking for $15 for my inconvenience.

flight 66 leaving from ft. lauderdale to orlando the plane was delayed from 8am it left about 1pm. I was walking from airport to get on the small plane I accidently walked in front of one cone the lady who was checking the boarding passes poked my arm very fast and hard several times causing it to bruise and hurt. She had no right putting her hands on me at all all she had to do was tell me. I called the airport and spoke to them and the manager. She should be in trouble if I did that to her I would be in jail for battery. Please compensate my delayed flight also Theresa Shockley [protected]

On May 26, 2023, I had a round trip ticket from Fort Lauderdale to George Town, Bahamas. The scheduled departure time for the flight was 2:30 P.M. I arrived at the gate at 1:00, only to find out that the plane had been delayed until 5:15. There were no prior notifications about the delay before I reached the gate. The attendant informed me that the plane at the gate needed to go to The Bahamas and return for my flight. While I was talking to the lady at the desk, another traveler approached to question why the current flight, which was already there, had not boarded yet. The attendant informed him that the flight had already boarded and was departing at that moment. He mentioned that he and seven others had been standing there for the past hour and a half, with no announcement made. Little did I know that I would also be a victim of this lack of communication. I walked away thinking that I was fortunate.

I went to eat and passed the time for the next couple of hours. At 4:10, I returned to the gate. My flight was still displayed on the board, but the departure time had changed to 5:30. The door to the breezeway was closed. I sat and spoke to someone next to me until the door finally opened around 5:10. I approached the attendant and asked why they hadn't started boarding the plane yet. She informed me that the gate had been moved to the C concourse. I had been waiting at the A concourse for the past hour, and there had been no announcement about the change. Did I mention that my flight was still listed on the wall behind them, with the original gate and not the one in the C concourse? I rushed the entire length of the airport, only to find out that the plane had already departed. I returned to seek assistance, but all I was told was that the flight had left and there were no other available flights. I proceeded to the ticketing counter and waited in a long line, only to be instructed to wait in the United Airlines line. When I finally reached the attendant there, she said that it was Silver's problem and everything was sold out for the weekend. There is more to the story, but I am running out of space. They didn't even refund me $35.00 for the bag that didn't go. There were many other issues, but I ended up spending ten hours at the airport with no way to get home.

Our original flight from Orlando to Key West was cancelled. Silver Airways put us on the next available flight. So far so good. We were due to fly on the 28th March. On the 27th we were advised our flight was delayed a few minutes. On the morning of the 28th we were informed by email our flight was cancelled. No other information or help! The phone number for Silver Airways was in Utah so a long distance number. I got through the initial menu but then nothing, it just rang and rang. No one would answer! We had to get to Key West so the only way was to drive. We decided to hire a car. The car pick up was at the airport. On arrival at the airport as Hertz was in the same Terminal as Silver Airways I decided to ask any representative what was going on. A check in agent told me there was a flight that evening and there was room. So we elected to fly. I had now to cancel the hire car which meant another long distance phone call.

After arriving home I got the bill for the phone calls I had made to Silver Airways and Hertz. I wrote an email to Silver Airways asking for a refund to the phone calls. Initially this was refused giving me inaccurate Information. I wrote again correcting their error. So far after countless attempts, still no contact with Silver Airways.

Booked a flight months in advance with United Airlines. Received a United airlines receipt. Closer to flight date I received a Silver Airways email. I should have canceled and rebooked at that moment. My flight from Fort Lauderdale on 4/17/23 to Pensacola was delayed 4hours. I was told by a Silver agent at checkin that my connecting flight in Tampa was the same plane I was leaving Fort Lauderdale on so no worries about delay. What a crock of S*it! I arrived with my 87 yo mother in Tampa to “ your Pensacola connection was canceled 7 hours ago”!

We spent the night in Tampa airport because no compensation is given by Silver for Hotel or car rental. Had to rebook through United because no CSR with Silver could be reached. Never ever again!

my daughter and I paid 8$ per seat per flight to sit into 17A, we got on the plane and the flight attendant had given our seta to someone I said I paid for that seat she said No you didnt and dont argue with me have a seat in 10 A, I said no I paid for 17 for my daughter and I to sit there she insisted that I was not going to get my seat I paid for embarrassed and we ended up not sitting in our seat, horrible service. horrible flight we will pay extra and fly another airline after this, I keep all the information my flight ticket boarding pass and receipt of my payment for these seats.

On Sept 30,2022 I took Silver Airways from Orlando Fl To Pensacola. Flt 3M61

PNR# GKUKUT. I was told my baggage did not make it. They said they would send it out on American Airlines, by way of Dallas to Mobile Alabama. We agreed we would pick it up in Mobile Time of arrival 11:40pm. We arrived at

11:30 at Mobile and was told the baggage was not on that plane.

I was attending a wedding on Oct. 1st all my clothes were in that bag.

Silver Airways gave me three numbers to call. I called each one no answer,

it would hang up after 4 rings. Called another left a message no response, e-mailed Silver airways and no reply. I finally called Orlando airport and they tracked my luggage it was still in Orlando. They said they would put it on the next plane to PNS. My clothes did not get to me in time for the wedding and so I had nothing, absolutely nothing. I am 82 years old and this was extremely upsetting to me. I had to count on several people to drive from Grand Bay

Al to PNS and a special trip to Mobile Al. I feel I should be refunded for the 370.00 I paid for this flight. I am not sure why they had such a problem with my suitcase, but no response from Silver Airways was in excusable.

Blanche Wheatley [protected], email: [protected]@netscape.net

on June 1, I had my flight at 2 pm from Fortlauderdale airport destined to Tampa, but I lost the flight along with another person since the company employee informed me while I was in line to board that it was not my flight and within minutes I came back when they closed the door and asked another employee of the same airline and she informed me that my flight had gone along with my luggage on the plane for such reason I had to take the flight from the airline day at 4 pm and when arriving at the airport at 6:30 pm no longer had anyone else in the airline and I didn't get any information about my luggage at this time I was still waiting and maybe I'll have to sleep at the airport here in Tampa since no one gives me any reason for the airline staff and via the phone tracks no longer have staff for customer service, being that it is two days of work that made me missing customer service, being that it is two days of work that made me lose my luggage anymore. Cristian cabrera [protected]

I have not received my luggage checked with Silver Airlines for my flight # 137 on Thursday March 24 from Key West to Tampa reservation code UVMDLZ. I have filed my lost baggage report with the airline. Luggage check # 3M148025. They have acknowledged they have the bag and assigned a case number of 261269 and were going to send it to me through FedEx. I gave them my delivery address and They were going to send me a tracking number with FedEx. That was 2 days ago and was the last I heard from anyone. I am at the limit of my patience. I booked through United Airlines and they stuck me with this 3rd world airline carrier. I will never fly United or Silver again.

Michael Fisher

My son and I were to take a flight from Ft. Lauderdale to Key West on March 12,2022. The flight was delayed over two hours which would have put us in Key West after the event we were scheduled to attend. I tried over and over to reach an agent to cancel our flight. We were to be on flight 93. I put my number in the system to have a call back at 9 a.m. on 3/12/22 and still have not heard back. We ended up driving to Key West and I stayed online for an agent for over four hours. Then I ended up going to the agent at the Key West airport and she was unable to help me. I just want a refund for the unused tickets. Please help me with this matter.

Thank you ~

I had a flight out of Jacksonville Fl on Sunday June 6, 2021, when we got to the terminal I was told that I had to check my carry on bag and was charged a $35.00 fee, I noticed that there were several people who had the same size bag and the agent was neither charging them or checking their bags, her response to me was that she didn't know why it (whatever it was) just said to charge me, I tried explaining to her that I brought the small bag because I had insulin and heart medication in my bag, but she insisted that I couldn't take it on the plane, thinking that I might miss my flight I just paid/checked it and went to the boarding gate, when I got there, again after seeing several people board the plane I asked the ticket agent the same question, he informed me that when everyone boarded the plane he would check into it, as we were waiting the woman who checked my bag came to the gate, he then asked her why I was charged and had to put my bag on the plane, she simply shrugged her shoulders and didn't even attempt to offer an explanation, as he was trying to find some information for me, a third person came to the boarding gate and asked what was going on, we told him my concerns about the bag and my need for my medication. He stated that there were other bags that had been checked, I again tried explaining to him that my bag was small and I really needed my medication with me, he then told me either board or miss my flight. He then followed me onto the plane and pointed me out to the flight attendants! I never raised my voice during the entire conversation with the other two agents, I was simply trying to get my medication, ultimately the flight was late anyway and we missed the connecting flight, I ended having to spend the night at the airport and had to catch a different airline to get home, I went two days without having my medication, my insulin was ruined, I didn't get my bag until last night, June 8, 2021 and I have been struggling to get my body back to feeling better because I missed my medication. This was my first time flying with this airline and it was the worst experience I've ever had with any airline! I was treated unfairly and embarrassed by your employees simply because I was concerned about my health, one of your employees rudely told me that if I had a problem file a complaint, so that is what I'm doing.

Regrettably
Debra Bond

My first flight was the week of the hurricane 2019. I was rescheduled for march 2020 and covid hit. I could never get through to reservations to check on the flight. I knew it would be cancelled. Moving forward, I have called and emailed countless times to get this resolved and they say I missed my flight and the ticket is voided. This is not acceptable. Quest relations only replies with generic emails that they will get back to me, which doesn't happen.
Priceline can't help because silver has control of the ticket.
I would just like a seat on a plane or better, my money in a bank to use.
No one seems to be able to help me. So sad. Hurricane and covid, and I have lost $400.00

To whom it may concern:

Able to be seen in my records, I have been a consistent customer on silver airways for numerous years now, with my most common travel destinations from fll to tlh florida.
I booked my flight through expedia, and flew down to fll from tlh on thursday afternoon, where my flight was delayed by an hour, although no other issues were present.
However, my flight returning to tlh was nothing less than a nightmare.
*
Flight #3051 from fll to tpa june 3, 2018 @ 2:45pm, and continuing from tpa to tlh june 3rd, 2018 at 4:40 arriving in tlh by 6:00pm.
Itinerary #: [protected]
*
My flight did not have any air conditioning services, and if no a.c. was not reported, then it was very minimal air filtration. our flight attendant maria was dripping while sweating, we were all sucking on ice cubes, fanning ourselves, and i'm sure I am not the only one to complain who was present on this flight.
Our stop in tpa just made the flight from tpa to tlh even worse. sitting on the runway with the door open, especially when the engine of the plane was off was literally a hot box.
I pay for my flights and expect not only a smooth and safe flight, but a comfortable flight in which this was the worst travel experience I have ever taken on any airlines.
Upon returning to tlh, not only was I hot and muggy, I came down with an extreme sickness and illness, within 24 hours later. (probably from all the germs spreading throughout the plane amongst passengers without any air filtration what so ever).
Therefore, I had to call out of my three jobs, and spend my morning at a minute clinic first thing, (tuesday june 5th) and was prescribed a z-pack for my unresolved sickness/virus/bacterial infection, along with having an ear infection that is deeper than the ear canal now within the membrane.
I can provide documentation (proof) that I was seen at a care facility.

Like I said previously, I am very dissatisfied with my experience. I have three jobs, and had to call out of all three due to my extreme sickness, fatigue, shortness of breath, congestion, soar throat, fever etc.

I truly hope to hear back from a silver airways representative shortly, to see if there is anything that can help my circumstance since silver airways is currently my last result when booking future travel accommodations.

I look forward to hearing from you shortly.

Sincerely,
Alex shuler

I had a flight booked at 12:34 and it was delayed until 5:30pm causing me to miss my two connections. They gave me a new flight from Tampa to Toronto at 8:30 tonight and my next flight to go home is tomorrow at 9:30 am that leaves me sitting in the airport in Tampa for 8 hours and now in Toronto for 11 hours. I would like to know if you will pay for a hotel I. Toronto due to my health issues.

Had to cancel trip due to illness. They said the only way to get a credit/refund was to get a doctor's excuse and maybe customer relations would "grant" a refund. Regardless, there was a $200 dollar change fee, and they would "credit" me the $68 difference into a sky account to be applied to another ticket within a year. OH, BTW, the prepaid baggage charge is also non-refundable. To set up the sky account, they wanted more information than I was willing to give, so I'm out a total of $318.00. There are too many other airlines with better programs, so Silver will never see me on one of their flights.

3-28-14 direct flight from pns (pensacola) to mco (orlando) was cancelled 15 hours prior to departure on 3-29-14 leaving me completely stranded in pensacola.
I spoke with tiffany and she was completely unhelpful. I wound up having to log in to delta.com and tell her flight availability for the following day due to her "system" showing zero availability.
Resolution was they booked me on delta for 3-29-14, however, this was a major inconvenience for me due to the fact the departure time is earlier at pns than original silver flt with a later arrival time and a layover and change of planes in atlanta.
No refund, partial or full offered and absolutely no concern regarding my inconvenience.
I would not recommend flying this airline.