KissandFly / TTN’s earns a 3.0-star rating from 72 reviews, showing that the majority of travelers are somewhat satisfied with booking experience.
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Replied
my tickets. ae
Horrible service, cheating, just will take your money
Horrible service, I requested to change date & route of my flight at 11.30am while the flight at 8.00pm but they respond over the e-mail only after 3hrs of my flight that I should pay penalty & when I asked for refund they deducted more than 80% of price & the funniest part that they can't deduct & return the rest of the amount, (I should pay penalty to get my refund) (meanwhile its their fault). Horrible service, non-trusted, I wasted my money & my time.
The complaint has been investigated and resolved to the customer's satisfaction.
We would like to inform you that the first request for the modifying the date was closed as the changing of the airline is not permitted by the rules of Airline. You were informed about that via the email.
You have sent a new request 18.02.2019 20:09:51, 9 minutes after the flight departure. Your request was processed within 20 minutes. As you did not pay in time, it was closed and the date was not changed.
Please pay attention that when processing requests for the refund and date/route change, our employees are guided by the fare rules that have been established by the carrier.
Sincerely,
Mytickets team
Replied
refund process
I book a ticket with this agency and unable to use it, so I need to refund. They are asking me to pay them again after paying the initial cancellation fee due to there technical issues. I wish I have pay attention about the complaint before heading to this site.
They are now telling me to cancel my flight on my own to the airline after paying them the cancellation charges.
I will never ever again book to this website.
The complaint has been investigated and resolved to the customer's satisfaction.
Specify, please, the number of your order so that we can verify the information on your request. We will provide you with our response during working hours.
Replied
awful company
No doubts they are fraudsters.
1. Their phone ending with 4060 is not free, I found out they charged me almost 50 dollars per 7 minutes of conversation. It's a lot!
2. Those seven minutes were an exception, not a rule. Because before someone picks up the phone you will have to spend 30-50 minutes on hold. Just imagine if you call from abroad. Say goodbye to your money then.
3. Customer service is full of unprofessional staff that usually can't help you. It's sad, especially, if you urgently need something.
4. Don't bother to email. They will NEVER answer. This company is a fraud. The hotline number charges extreme amounts. The customer service is non-existent. No response when emailing.
This company is the most terrible one
The complaint has been investigated and resolved to the customer's satisfaction.
We are grateful for the feedback.
We are sincerely sorry that you have formed such a negative opinion about our agency’s work, nevertheless, we assure you that our team always do everything to provide our customers with qualified service and try to solve the challenges as quickly as possible.
Due to the circumstances we would like to clarify that our Customer Care Service number is +1-202-660-4060, but not 4060. The calls are charged at the rates of your operator. This information is mentioned on our web site: https://avia.kissandfly.com/content/support.html.
Still we are interested in resolving the issue and in this regard we ask you specify the email address which you have previously used to contact our Customer Care Service. This information will give us an opportunity to clarify the reasons due to which you was not provided with the appropriate level of service.
We will appreciate if you could send us a private message.
Replied
flight ticket cancelled without notification
Date: 10/25/2017
Flight ticket Reservation #: T236JC
I booked flight ticket from SFO to Atlanta (round trip) on 10/23/2017.
I had a question to this agency regarding ticket refund if it's cancelled. The customer service representative asked me to submit a refund request so that they can check with the airlines and tell me the refund amount. I asked if they will cancel the ticket. The representative confirmed that the ticket will not be cancelled. I was told, once they get the refund amount details from the airlines, they will send me an email with the refund details and a confirmation link. Only if I confirm the cancellation, the ticket will be cancelled, if not the ticket will be valid.
I asked the representative several times that I don't want to cancel it now I only want to know the refund amount, just so that I can cancel it if needed due to personal reasons.
After much persuasions from the representative, I submitted the refund request form on 10/24/2017. I waited for the email for a week. Kissandfly.com online site showed that the ticket is under review for refund. Since I didn't get an email, I contacted the agency to check on the refund status. The agency said my reservation is cancelled and the full amount is refunded. Still the online status was "under review for refund".
They made me wait in the call for an hour and said that they cannot do anything as the ticket is already cancelled and the amount is refunded.
Because of this, I had to cancel my hotel, car rental, show tickets and book another everything again for a much higher price. almost 3 time more. Now I ended up spending $750 more than before.
This is a bad customer service, to cancel a ticket without notifying the customer.
I have attached the ticket pdf.
Please let me know for more details.
pdf uploading doesn't seem to work. How can I share my reservation pdf.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank for the feedback.
We are interested in providing our customers with complete and correct information and do everything possible to make your usage of our resource more comfortable. While we can understand your frustration, it must be point out that you have sent a request for cancellation and in the comment section was mentioned: "If there is an option to get the full refund and get a ticket for Nov 3 it will be great". Reading that information and as we were restricted in time to do it free of charge (24 hours after creating the booking), our responsible department canceled the booking.
If it is possible to do it, we do not send any notifications according the calculation of the refundable amount. When cancellation permitted with extra fees, we send that report by email that includes the surcharge that a person should pay for cancellation and information regarding the refundable amount that will be released. After confirmation, that should be done from the personal account, the booking is canceled.
Nevertheless, we understand that the current situation caused a lot of negative emotions and appreciate if you could accept our sincere apologies for all the inconvenience caused. Also, let us express the sincere hope that this incident will not interfere our further cooperation. We are strongly interested in saving our partnership and taking part in the organization of your future trips and journeys.
dodgy website
I tried to book through this website and they kept rejecting my credit card payment for the ticket, however they have deducted the SMS notification and the cc test payments.
There is no issue with the credit card since I've managed to book with another website, but I believe they use this method to get more money from everyone... more trials, more money into their account!
I do not recommend to book through them!
Mytickets.ae is the worst ever.
They're like robots, they don't help at all and when i refunded my tickets i'm sure they ripped me off.
I do not recommend them at all! They're so bad
not like to refund a ticket
I book in april for me and my family ticket from dubai to oman to frankfurt.
Since 5 days I tray to refund my ticket because we are from qatar and we not aloud to travel to dubai because of the political problems. I call with them chat with them no result there not answer the phone and if there unser there are very rood and mean.in the chat it take them 45 min to chat with me than there are telling me I have to log on go to refound and ask for refund. I will have a mail in approximate 72 ours. The mail came and I have to pay for refund 370 euro plus 600aed I wars sad all user airline change for free no extras [censor] I wars really sag I say okay what to do I will pay for it but now the funny thing came there block my visa cart 2 times I have to call my bank to unlooke. After I tray again I see there not accept american express and master cart there block also. So now wars my question how I can pay I ask I won't to pay in the phone no not aloud. Than I say to them and also in the mail because there have my money so take the fee and send me my money back to my account. But also this there not agree.
I am so sad and angry about them I will never book again with them and also I let everybody no how bad there are and never book with them.
I get my money bag I call with oman air again and there give it bag with out 600aed to pay.
Please see what this people doing.
Thanks regard
Mohd
My Tickets AE.
They are SCAMMER! We booked to them in Qatar Airways and when we knew the news that the flight was cancel in Dubai to Qatar we cancel our flight immediately and request for refund immediately. They have a terrible service and they are rounding our head. More than 60 days now still our money were not receiving. We checking their location in UAE but they are not putting in net. So that we can visit direct their office.. Please don't book to this agency we loose our money to them more than 6, 000 dirham for just two tickets. They are doing illegal.!
I have experienced the same with you with more money lost. A terrible company.I want to ask if you find out their location in UAE or not?
Travel ticket
i booked a ticket from dubai to bali Through mytickets. ae and found out that i can`t choose aseat! when i called emirates they said the mct (minimum connection time) is not matching their minimum and i need to contact mytickets. ae to do it. they don't answer chat, email and even the phone number on their website is fake i need to book a seat for my...
Read full review of KissandFly / TTN and 18 commentsphishing scam - fake airline agency
They collected all my information then said my card was not able to be used. I called the bank, everything was fine. I looked at Trip Advisor and others complained of this scam. They have my passport, several security codes and date of birth, etc. this is deeply problematic. They also had a fake HSBC security thing on there - HSBC has no such security requirement, so they are phishing for my online banking codes!
The telephone number they list also DOES NOT WORK
bad experience
I made a mistake in my name, so I immediately contacted KissandFly customer service and asked them to fix the mistake. One letter was incorrect. They asked for some extra money and I paid. When I went online and opened my ticket I noticed that no corrections were made and there was still a mistake in my name. Contacted KissandFly again and they assured me...
Read full review of KissandFly / TTN and 7 commentsKissandFly / TTN Reviews 0
Overview of KissandFly / TTN complaint handling
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KissandFly / TTN Contacts
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KissandFly / TTN phone numbers+1 (202) 660-4060+1 (202) 660-4060Click up if you have successfully reached KissandFly / TTN by calling +1 (202) 660-4060 phone number 1 1 users reported that they have successfully reached KissandFly / TTN by calling +1 (202) 660-4060 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +1 (202) 660-4060 phone number 1 1 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +1 (202) 660-4060 phone numberInternational+43 720 880 378+43 720 880 378Click up if you have successfully reached KissandFly / TTN by calling +43 720 880 378 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +43 720 880 378 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +43 720 880 378 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +43 720 880 378 phone numberAustria+7 495 777 2572+7 495 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TTN by calling +39 201 229 3340 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +39 201 229 3340 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +39 201 229 3340 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +39 201 229 3340 phone numberItaly+33 201 287 4577+33 201 287 4577Click up if you have successfully reached KissandFly / TTN by calling +33 201 287 4577 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +33 201 287 4577 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +33 201 287 4577 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +33 201 287 4577 phone numberFrance+34 201 220 3701+34 201 220 3701Click up if you have successfully reached KissandFly / TTN by calling +34 201 220 3701 phone number 0 0 users reported 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have unsuccessfully reached KissandFly / TTN by calling +358 201 219 8829 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +358 201 219 8829 phone numberFinland+371 201 233 1869+371 201 233 1869Click up if you have successfully reached KissandFly / TTN by calling +371 201 233 1869 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +371 201 233 1869 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +371 201 233 1869 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +371 201 233 1869 phone numberLatvia+370 201 278 7256+370 201 278 7256Click up if you have successfully reached KissandFly / TTN by calling +370 201 278 7256 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +370 201 278 7256 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +370 201 278 7256 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +370 201 278 7256 phone numberLithuania+971 201 249 3292+971 201 249 3292Click up if you have successfully reached KissandFly / TTN by calling +971 201 249 3292 phone number 1 1 users reported that they have successfully reached KissandFly / TTN by calling +971 201 249 3292 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +971 201 249 3292 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +971 201 249 3292 phone number100%Confidence scoreUAE+52 201 293 0149+52 201 293 0149Click up if you have successfully reached KissandFly / TTN by calling +52 201 293 0149 phone number 1 1 users reported that they have successfully reached KissandFly / TTN by calling +52 201 293 0149 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +52 201 293 0149 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +52 201 293 0149 phone number100%Confidence scoreMexico+90 201 270 4061+90 201 270 4061Click up if you have successfully reached KissandFly / TTN by calling +90 201 270 4061 phone number 0 0 users reported that they have successfully reached KissandFly / TTN by calling +90 201 270 4061 phone number Click down if you have unsuccessfully reached KissandFly / TTN by calling +90 201 270 4061 phone number 0 0 users reported that they have UNsuccessfully reached KissandFly / TTN by calling +90 201 270 4061 phone numberTurkey
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KissandFly / TTN emailsinfo@kissandfly.com100%Confidence score: 100%Support
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KissandFly / TTN addressTuchlauben 7A, Vienna, 1010, Austria
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KissandFly / TTN social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 30, 2024
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