KLM Royal Dutch Airlines review: Assistance travel at Schiphol Airport

Firstly I would like to say how helpful and kind all your KLM staff were especially Mark1255 and the pilot on our flight The same cannot be said about the assisted travel which was uncaring, appalling and incredibly badly managed
Our flight from Cardiff was delayed by 45 minutes, but thanks to the pilots help we were taken directly to the airport and met by an assistance person who took our details then disappeared after 10 minutes I asked another assistance person who said to just wait and we would be collected he disappeared KLM. Told us not to worry as we had lots of time to catch out connection to Helsinki as that too had been delayed and they were aware we were on our way and would hold the gate as long as possible
There were 4 assistance personal sitting with us all playing on their phones and no one would help We missed our connection and were then told we were on their system as a no show! klm then booked us on the next available flight which meant that my husband was stuck in a wheelchair in lots of pain and discomfort for over 8 hours
When we arrived in Helsinki our luggage was missing but turned up the following day
Then it gets worse on our return journey on the 11th Sept our flight from Shipol was cancelled for 24 hours we were taken to the assurance lounge and told we would have to arrange our own hotel accommodation and food and make a claim later
Assistance arranged for us to be taken to Citizen M and assured us three times, that we would be collected the following morning at 7am No one turned up couldn't get through on the number provided the hotel spoke to assistance on another number and were told that we, were again not on the system
They arrived 45 minutes later and we just managed to catch out flight
As, I am sure you can appreciate how badly let down by assistance travel at Schipol we feel it was chambolic at best