KLM Royal Dutch Airlines review: Special assistance

Dear KLM Customer Service,
I am writing to formally lodge a complaint regarding the lack of wheelchair assistance provided upon my arrival at Amsterdam Schiphol Airport on September 5, during my journey on flight KL0642 from New York City to Edinburgh under booking reference Booking Reference: GQT35M.
Despite my prior request for wheelchair support, none was available when I arrived, even though I had a short connection time for my next flight
As a result, I struggled through the airport without any assistance, which caused significant strain on my foot. By the time I reached my gate, my foot was severely swollen, and I have attached a picture as evidence. I had expected KLM to ensure that the necessary assistance was provided, particularly given the tight connection and my mobility needs. I was told that the flight was operated on behalf of delta airlines and sometimes there is a delay between the two systems. Surprisingly, at JFK airport I had the chair and the assistance helped me on board with the chair. This failure to deliver the requested service caused me considerable physical discomfort and unnecessary stress during my travel.
I kindly request compensation for the distress, injury, and inconvenience caused by this lack of service. Please inform me of the process for pursuing compensation and the steps KLM will take to ensure this issue is resolved.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.

Sincerely,
Bla Josee Charlotte Eba
[censored]. Professor Nyenrode Business University
c.[protected]@nyenrode.nl
+44 [protected]/+[protected]

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