Kraft Heinz
Reviews and Complaints

Bar code 25800 02398 product id panel ms03218f31 p-15703 2142 best by 22jan 2020
I have been a constant user of most of your smart ones product lines for several years and have never had a problem with any of them except the chicken parmesan. I found the breast meat was not chewable. I don't need dentures and I gave the entire chicken meat to my dog who had no problem devouring it.
Sincerely,
George r adams
Po box 542
Derry, nh [protected]

[protected]@comcast.net
603.432.8351

My name is Christina and I have been a loyal kraft customer for years. I have purchased many of their products such as cheeses, salad dressings, etc. Yesterday I was making a box of Kraft Macaroni and Cheese when out of the box came a dead insect. I am very upset and disheartened that such a reputable company would allow this to happen. This is disgusting and honestly I am disturbed. How could such a huge company not have thorough quality control?

I bought two packages of Knox original gelatin 32 envelopes 8 oz size. The envelopes were cut too close to the edge and the gelatin started pouring out with the slightest movement. After I had powdered original gelatin powder all over my kitchen, I decided to call the number (El Paso, Tx). I got a man who insisted the fault was the store's for mishandling, and kept reading off a paper to me. Then I finally was able to give him the information on the box and he said how much did I pay? I said I bought two boxes and each was $9.98 at Walmart in Bay City, Tx. He said he would send me coupons, so I was grateful. The coupons came today, and they were for no bake jello cheesecake, tapioca pudding or Knox gelatin 4 envelope package.

These are not even helpful as I must give the gelatin to my 91 year old parents and we are on a fixed income and the gelatin is expensive. I paid nearly $20 for the two boxes, and got 4 coupons for 4 items I cannot even use.

The Ref # is 81750740N -- UID numbers are all different

The coupons, 4 of them, are for Save$3.00 on any 1 product as I stated above. If I use them for replacement of my two boxes of gelatin (64 envelopes, total) I would have only 16 envelopes.

The date of the call was In late May of 2018, approximately 10 days ago because the man said the coupons would be in the mail within 10 days.

Please, I have also spoken to this man about three separate times when the checker at Walmart would not check out this product because it was leaking powder. He still stated it was the fault of the store. I was not pointing my finger, just stating the fact that the machine obviously had a glitch because the outer cartons of the gelatin were intact and perfect. The envelopes inside the ones I bought were barely hanging together in places, and some were already opening slits in the sides of the right hand side of the double envelopes allowing gelatin to spill forth. Looking at the defective envelopes, the left hand envelopes were intact, but with large left hand margins; the right hand attached envelopes had margins so close that they were ope. The man did not want me to send him a sample empty envelope.

I would like to receive 2 of the 32 oz packages of Knox original gelatin.

My address is Diane Ottis, 3214 8th St, Bay City, Tx 77414. I thank you sincerely. Shall I send back these coupons?

Sincerely, Diane Ottis, and I thank you gratefully.

I purchased a package of the single slice cheese, and everyone of them did not have an opening so I could open it. I had to get out a knife and cut open the wrapper every time I wanted to use a slice of cheese. Ridiculous that this would even pass your inspectors. If I had done my job like that in the auto industry I surely would have gotten written up. I took pride in my work and would never let anything go out the door that wasn't right. Obviously someone dropped the ball on this one. I had the empty package sitting on the counter to give you the information of it. Unfortunately, my husband threw it out with the trash. I thought I would let you know what kind of merchandise is going to the store. It was very aggravating putting up with it, I live about 20 miles from the store. So I decided not to return it and use it. Thank you for any help in this matter. Although I may think twice before purchasing Kraft single slices again.
Sincerely,
Peggy Binger

Why did you stop producing this product? It was the best creamy italian dressing ever made. You just didn't advertise it enough I think. Please bring it back! They're telling me this probably needs to be more than a certain number of characters to get any attention, so pleasssssssssssse bring back seven seas creamy italian dressing! Seriously, i'm not joking, in spite of the added text! I'm trying to eat more salads and it's just not the same.

I am writing to review a recent quality issue and associated unsatisfactory customer experience.

On Saturday, May 19, while eating a 4 oz. Breakstone's smooth and creamy cottage cheese cup (with a metal spoon), a small, sharp, white, plastic chard (picture attached) ended up in my mouth in a spoonful of cottage cheese. For obvious reasons, I reported the incident immediately (via Facebook Messenger) because I couldn't find a way to do so on your website. I received (what I feel to be) an inappropriate response on Monday, May 21 (see attached screenshots).

Issue #1: Although I did not report this incident with a goal of receiving reimbursement or compensation, I received a $2 coupon as "reimbursement" for my $3.69 purchase.

Issue #2: More importantly, as you can see by the attached screenshots, I certainly don't feel as if this matter was taken seriously and don't believe it would have been escalated to your Quality Team if I didn't persist. For this reason, I am uncomfortable purchasing more Breakstone's products due to my concern that quality issues are not taken seriously, immediately escalated, and investigated.

I have been a consumer of craft Mac and cheese for many years. Today 6/5 I was pouring the regular size Mac and cheese into the boiling water when I can across a weird object! I gently picked it out of the water to find out it was a nice size piece of wood!
This is very dangerous as my children were going to be served this meal for
Lunch! I have pictures I can provide if needed.
Regards,
Sara

Consumer Complaint on a Retail product

6/4/2018 opened and served Kraft French Onion Dip. The dip had no flavor tasted like sour cream with the occasional piece of onion. Did stir the dip prior to eating really disappointed did not except this from a Kraft food product. I purposely spent more for this product than purchasing the store brand, now I am wishing I had purchased the store brand.
Purchased this product my local Reeser's Supermarket located at 41st & Yale in Tulsa Oklahoma
Product UPC # is [protected] 0
Product production information 13 JUL 2019 0736 B6

My name is Donna Roark / 4183 S. Birmingham Place / Tulsa OK 75105

I went to melt me some cheese and when it got done I couldn't eat it, I couldn't even eat it or put it on my nachos bc of some much oil comes from the cheese all you are eating is oil! I have pictures to show u. We are eating oil. When u melt the cheese the texture am the oil that comes from it, it looks nasty an don't taste that good. I will never use this product again an I will show other customers what this chesse looks like when u melt it. Totally gross.

I recently bought several bottles of this ketchup and at first I thought it was me so I opened all of them and everyone that I had bought had spicy ketchup in them I have always counted on this brand to be good and never had a problem with it I've been eating this ketchup for over 50 years. I was really disappointed . I hope that you will look into this there may be more from that batch
Thank you
Jill Ellis

I ran to HyVee today. I bought two boxes of Stove Top Turkey stuffing. I put my turkey in the toaster. I opened both bags of stuffing and they both looked odd. It looked liked cracker crumbs and not square pieces of stuffing. I use your stuffing a lot. I put it in the oven anyway. I hope it turns out. I saw about two little squares. I think I am making mush but I hope not. I am very loyal to your brand. HyVee brand was sitting next to yours and I almost bought that.

SEP This week I purchased a package of Jet-Puffed Marshmallows at Target from an end cap with a great display. Perfect I thought Memorial Weekend snack. Well much to my dismay the marshmallows were all stuck together. What a disappointment! I have been using your product for many, many years and this is not the first time this has happened. It is just the first time I am complaining about it.

The product is stamped: 19 SEP 2018 KE 18:19 12 B

Seve Gilpin
[protected]@gmail.com

Dear Sirs,

I purchased a package of Kraft Singles American cheese, as I have done many times in the past.

The individually wrapped pieces are in a plastic wrap that has NO means of opening them. Usually there is a "flap" or 1/3 piece of the plastic that folds over where you can unwrap them with. This 16 slice pack doesn't. I have to take a scissors and cut them apart, then peal the plastic off the cheese.

Is this a new thing, or is my pack defective? If you look close you can see slightly perforated strip on the plastic and a crease in the cheese itself, but there is no way myself or anybody else can peal it back. Very frustrating…..

Thank you, Don

I purchased a bulk box at Sam's club for my son's lunch. I am down to the last 2 cups and found some black chunks in it. Not sure if it came from the cheese packet or the pasta. Some of them were hard chunks some were soft and squishy. My son loves the cups for lunch and has tried every shape there is and this is the first of such experience I have had with your product. Thank you very much

We purchased the above 1 week before the May long weekend. Each condiment has a different expire date. The ketchup being the shortage time with only 4 weeks from date of purchase. This is unacceptable. We would expect the products to be good for the rest of year at least.
Ketchup: expires 18JN13
Mustard: expires 18/NO/03
Relish: expires 18/OC/31.

The item was purchased for Fairway grocery in Nanaimo BC.

For many years, on a weekly basis, I purchase Cracker Barrel sharp cheese. This past week I made a purchase that has black spots on it. It is not mold come on brother looks like some insect or other that it picked up during processing. Is thickened me to see it, particularly for the price that I pay for this product. I am looking for a refund on the 2 blocks of cheese I purchased. Grace Fordham

I bought a box of shake n bake original pork get everything ready to cook dinner and both shaker bags were open on both ends and sealed in the middle. I put something inside each end to illustrate in the photo. I have never had this problem before and i've been using this product for 30 years. I'm hoping it was a one time occurrence. Thank you and have a good day.

I purchased the dip at the acme in maple shade, nj 08052. the week of may 12th it had a expiration date of 6/14/18. i'm not sure what the price was or if the product was the original recipe but it was too watery and did not have the onion flavor one would expect or desire. I would like a refund coupon and maybe other coupons for your products. I have been seeing commercials for a new Heinz mayo that I would like to try.

May 16, 2018

I purchased two of the above mentioned dinners and I was very surprised. They were both terrible, they were full of pepper and could not be eaten. I thought I would bring this to your attention. They had a date which read: Best by October 2018.

I purchased this at a neighborhood supermarket called Fine Fare on the Lower East Side of
Manhattan. I went back to the supermarket and they advised me to write to you people and tell you what had occurred.
Thanks for letting me bring this to your attention.

Thanks.

Carola Katz
268 East Broadway - A1503
New York, NY 10002

Just purchased 18 oz bottle today. The cap has 02 MAY 2019, then 02:31 TX 07.

It tastes just like liquid smoke. I wanted something that had a nice sweet BBQ taste, not a smoky flavor. I ruined 3.5 pounds of ribs in my slow cooker because of this. Wasted $3.49 for the bottle, also.

I think the company needs to indicate sweet brown sugar flavor does not taste like brown sugar but like smoky flavor only. I wouldn't even recommend smoky flavor for a dip.