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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 1 Review 926 Complaints
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Kraft Heinz Complaints 926

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M
1:18 pm EDT
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Kraft Heinz light mayonnaise

I was using the squeeze light mayonnaise on my sandwich the other day when I saw a little black spec come out. I was like no... it can't be. But continued to rummage through th mayonnaise anyway. There was a black bug inside the bottle. It was squeezed out. I shut the bottle probably each time. I was so grossed out and threw out the bottle immediately! So grossed out

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6:57 pm EDT

Kraft Heinz ore-ida tater tot

Found 4 metal staples in a tater tot. Discovered while chewing.

They were loose staples, standard size. If it had been my kids eating these tots they could have swallowed these and been seriously injured!

Have pictures and production numbers from bag. It was a large wholesale bag of tots.

I opened all the other tots that had been prepared (Maybe 20?) and didn't find any others but i'm concerned about children's safety with this issue.

Thanks,
Tammy

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3:58 pm EDT
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Kraft Heinz string cheese / tastes bad

Date 07/02/2017
Purchased String Cheese Mozzarella low-moisture part skim sticks
24 count
Date on package 03 Seep 2017 PD4 14:13
UPC [protected] 1

We buy this brand all the time, and this batch does not taste good at all.
There is definitely something off.

I would like to be reimbursed $6.47

Joseph Perkosky
1620 Fillmore St #319
Denver Colorado, 80206

[protected]@gmail.com

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7:11 am EDT

Kraft Heinz twinning chai tea latte for tassimo

The thing that set this product apart from other Chai Teas is that with the Tassimo Brewer, the milk was steamed and frothy. When you changed how it was made to a powder, you no longer have the frothy milk; not to mention it tastes horrible. If you check the reviews for the new product on BedbathandBeyond as well as Amazon and Gevalia, you'll notice that the majority of the consumers does not like the new formulation. I miss my old Chai Tea. Please bring the original back.

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8:41 pm EDT
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Kraft Heinz oscar meyer classic hot dogs

I've been eating oscar meyer hotdogs over 60 years. It's the only kind I buy. The only kind I would serve my children and grandchildren.

What happened? Taking out the nitrates and nitrites not only changed the wonderful classic taste but the texture as well. Now they're almost mushy. They ruined our july fourth picnic as for as we're concerned.

My suggestion is to continue with the new recipe for those that want that but please also make available the original recipe again too!

Too many familiar things are changed these days. But oscar meyer hotdogs were something you could count on, like comfort food. Not any longer! Please consider my suggestion. Thank you.

Ps - i'm afraid I will not be purchasing these dogs in the future, at least until my oscar meyer hotdogs are back again. Thank you.

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12:56 pm EDT

Kraft Heinz lunchables

I recently opened a lunchables to eat it. It was one with the Oreos in it as well. When i opened it, there was a black goo all over the cheese and by the oreos. I thought it was from the cookies but it smelt rancid and it tasted sour. It felt grainy as well. There is no way that is from the cookies. I had to throw the whole thing out. I was too afraid to even eat it. I am extremely disappointed

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3:17 pm EDT

Kraft Heinz sure jell original fruit pectin

I followed recipe in box for quick and easy freezer jam. My jam did not set so I was going to use another box of the same kind to try to fix it to get it to set. I noticed that the recipes in the two boxes were completely different even though it was the exact same kind of pectin. Very frustrating for I had problems with Sure Jell in the past but wanted to try the product again. Never will I use this kind again.

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12:34 pm EDT

Kraft Heinz kraft big slice swiss cheese 10 oz pack

I recently purchased the cheese referenced above. I would like to request a full refund for this product. When I went to make sandwiches for lunch ; I discovered the entire package is molded! This has happened multiple times; typically I just toss it however; with the high prices of cheese these days I can't let it go anymore. I have been on hold for 1 hour and 6 minutes, do you really have that many complaints?

Thank you
Kathy Clark

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9:59 pm EDT
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Kraft Heinz cheesy casserole chili cornbread

So I bought this thinking it was going to be good I cooked it and it had a horrible taste the cornbread smelt like puke! My 2 year old had to go to the doctor bc he got sick from this product he's been throwing up and has diarrhea. Me and my fiance has been throwing up... I do not recommend this to anyone at all. I plan on not buying this anymore.. I doubt I will buy anymore products afraid my family will be sick again

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7:02 pm EDT
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Kraft Heinz ham and cheese loaf

Many times, I have bought ham and cheese loaf as it is my go to snack. However, the last two packages I bought, the slices are all stuck together and even using a knife to separate them results in fragmented pieces that, frankly, don't even taste good. I am r eluctant to purchase these packages again until I know what changes you have made and if they will be easily removed slices again.

Please credit me with these two packages with coupons and advise me as to any changes you have made, as of right now, I am reluctant to buy these again.

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6:45 pm EDT

Kraft Heinz cheesy jalepeno ranch

I finally found a product everyone in my house and the whole family will eat now I have 10 families looking everywhere for this product because everyone has taken it off the shelves so what's going on, where can I purchase this product? Have you discontinued and if so why?
Please send me info on how and where to purchase this product if it hasn't been discontinued thanks.

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doloresv
US
Jul 10, 2017 2:12 pm EDT
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That is the exact reason I was just looking up the Customer Service number of Kraft - to contact them and ask why is the Cheesy Jalapeño dressing gone?! And get this - I located 2 different Consumer Center numbers {[protected] and [protected]]. After dialing them both at 2PM CST, both automated messages said "If you would like to speak to one of our representatives, our office is currently closed." Really?

Has Kraft responded to this inquiry? I would like to know the answer.
doloresv54@yahoo.com

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E
5:25 pm EDT

Kraft Heinz velveeta shells and cheese original

Mold in cup when we opened it is nasty I also have pics to post to show you! My kids almost throw up trying to open his favorite food now will not eat them! The UPC just in case pic is bad [protected]! I took a pic of the other side of the bowl so you can see the black mold that is in the bowl I guess the corn starch has turned but the date is still good or it was miss labeled?

Thanks
Eric foran

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4:31 pm EDT
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Kraft Heinz jell-o sugar free creme brûlée pudding

Consistency varies remarkably between containers from the same lot numbers. Some are quite runny and unappetizing while others are the fairly firm consistency expected with a rice-based pudding. Lot numbers: 7126MC195506, 7126MC195606. Expiration date: 03 Sept 2017.

I am now turning packages upside down in the store to verify that contents are firm before they go into my cart. I purchase 4 packages weekly and have had to throw away several containers from the noted lot numbers

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4:23 pm EDT

Kraft Heinz too sticky marshmallows

We bought a package of Jet Puffed marshmallows for some yummy smores! We opened the bag and the marshmallows were soooo sticky that when you tried to break them apart, they just ripped into bits and were unusable... as if they didn't have enough powder or air in the bag?I don't know what was wrong with them but it was very disappointing to get a bag like this.

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9:48 am EDT
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Kraft Heinz crystal lite - margarita and mojito flavors

Was just curious to know why these two flavors have been discontinued from the selection of Crystal Lite flavors. They were so popular and were very refreshing especially for individuals who were watching their calories or those individual with diabetes who don't like sodas. Will they be returning to the line? Thank you. They are saying my message is not long enough. This is not so much of a complaint but a question as to why these products have been discontinued.

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11:44 pm EDT
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Kraft Heinz kraft mexican style four cheese

I opened a brand new package of Kraft Mexican Style Four Cheese expiration fate Sep 22 2017 XCF 84 16:43 B. As I am using it I found hair in the product. I threw away the bag and food I was preparing. I am very highly upset about this as was my children. I worked a 12 hour day to cook my kids a meal and instead had to order out. This is unexpectable. This matter needs to be addressed as soon as possible.

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12:57 pm EDT
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Kraft Heinz super snack pack strawberry jello

I went to Walmart this morning and purchased 5 of you larger 6 packs of snack packs including jello and pudding. My son opened a strawberry jello and the whole top of the jello cup is full of mold. I checked the experation date and it says 4-28-18. This is unacceptable and dangerous. If my son would have ate this with out realizing he could have gotten very sick.

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Update by Mely3887
Jun 24, 2017 1:28 pm EDT

First of all I am far from a like girl. second I never directly blamed anyone for it. I just figured I would put my concern out there period and fyi I already contacted Walmart as well. Either way it goes it's unacceptable.

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8:31 pm EDT

Kraft Heinz lunchables

I bought a Lunchable actually about five Lunchables and in one of them there was this black soft look like maybe a reason it was in the the meat compartment I'm sure it wasn't supposed to be there so I can give you the barcode [protected].. somewhere your quality control messed up I could take pictures of it would like I can send them I don't see where I can attach them to this email.
Thank you
sincerely
Zane Zirschky

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8:26 pm EDT
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Kraft Heinz planters cashews

The cashews I bought contained a significant number of dark colored, hard pieces (scorched?)
The product was bought at Cub Foods in Plymouth, Mn.
The ID on the bottom of the can reads
06may19
1920x4

A coupon for free product would be appreciated in that I fully expect to continue using it in the future

Gene Zaske
6202 Upland Ln. no.
Maple Grove, Mn. 55311

[protected]

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3:50 pm EDT
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Kraft Heinz philadelphia bagel chips & cream cheese dip

how many bagel chips the size of a quarter are supposed to be in this snack? perhaps a dozen?...i wouldn't know...at $2.49 /serving, i opened this container up and found nothing but broken chips, crumbs...try to use the crumbs in the dip...the taste of the dip is good, but what a disappointment...unlikely that i would spend my money on this product again...

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Update by arlene mitchel
Jun 20, 2017 3:52 pm EDT

tried calling customer service for 3 days...unable to make a connection with anyone

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About Kraft Heinz

Screenshot Kraft Heinz
Kraft Heinz is a global food and beverage company offering a wide range of products including condiments, cheese, dairy, meats, and meals. Known for iconic brands like Heinz Ketchup and Kraft Macaroni & Cheese, they serve both retail consumers and foodservice businesses.
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Overview of Kraft Heinz complaint handling

Kraft Heinz reviews first appeared on Complaints Board on Jun 18, 2008. The latest review Heinz hp sauce in Canada was posted on Apr 22, 2024. The latest complaint vomiting was resolved on Jan 06, 2014. Kraft Heinz has an average consumer rating of 1 stars from 927 reviews. Kraft Heinz has resolved 23 complaints.
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  1. Kraft Heinz Contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
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    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
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    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz address
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
  7. View all Kraft Heinz contacts
Kraft Heinz Category
Kraft Heinz is ranked 3 among 26 companies in the Food Production category

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