Kuwait Airways
Reviews and Complaints

Date and Time: April 29, 2022; 2:15 PM

Flight arrived from Kuwait to JFK.

I travelled from MAA to JFK via Kuwait on April 29, 2022.

One of my checked-in baggage is lost and has not been traced after 5 days.

The checked-in baggage is a dark blue Nautica soft luggage.

I would like to know if my bag will ever be found or apply for proper compensation.

Dear Sir/Madam,

I Travelled from Trivandrum to Kuwait through Bahrain dated 17/12/2021, flight numbers, KU332 from Trivandrum to Kuwait and KU 615 from Kuwait to Bahrain, I did not receive my luggage from Kuwait. Trivandrum Groundfloor staff not provided my luggage confirmation copies from their side, I asked them, they told me no need to collect from them. Air India's ground floor staff assist me from Trivandrum his name is Rajesh. S. He assists me very badly also, the same time I informed to concern person in there, I have evidence for my luggage flight number and e ticket number only and my name also. So many important things are in my luggage. It was brown cartoon box with wrapped. It is missing in Kuwait. Because of my flight was delayed from Trivandrum to Kuwait. The same time Kuwait to Bahrain flight is waiting for me in Last passenger call. So that my luggage is not transferred to my Bahrain flight. It is missed in Kuwait. It is almost two days. Already I complained in Bahrain Baggage service dept. But still, I did not get proper reply .Kindly look into this matter in Serious. I am your permanent customer and Expecting valuable support from your side. Kindly provide my luggage as soon as possible.

FLIGHT NUMBER : KU332 TVM TO KUWAIT
FLIGHT NUMBER : KU615 KUWAIT TO BAHRAIN
DATED : 17/12/2021
MY NAME : MURALEEDHARAN PILLAI /SREENATH

I was rush out of afghanistan on Aug 19 th to the Kuwait we didnot have a flight ticket number and my luggage got lost need to knw how i can get it mail to me it has personal Items of mine can some one please call me as soon as possible at [protected] my name is Zia Nejet

I booked my ticket on Clear Trip from Doha to Mumbai return via Kuwait Airways and the ticket was refundable at the time of booking. Recently I cancelled my booking due to current situation of Corona and was expecting some amount in refund but I got zero which is not fair. By the way, what is the cancellation fees for Kuwait Airways?

Airline charged me QAR 1045 cancellation charge, then what is the meaning of refundable? This is the first time I booked ticket with Kuwait Airways and will never do it again.

Good lesson.

Hi, I flew from BLR to LHR (terminal 4) yesterday (11/01/2020). On receiving my baggage, I noticed the left wheel missing from my hold luggage. I was very disappointed as I was unable to wheel my suitcase at all. It had to be carried while we walked which was very inconvenient. Obviously, it cannot be used again as it is that damaged. You will be able to notice the damage clearly in the pictures. Attached are pictures of the damaged suitcase along with my ticket. Please do let me know of the procedure one needs to follow in this case? Thank you, Michelle.

On Jan. 30 2019, my father in law and mother in law arrived Kuwait airport flight no KU 284 destination JFK airport, USA. Immigration office took status of Lord Krishna and Radha made of brasses.
On that day in JFK airport I submited complain, but I didn't get back any feedback about this issue.
They came to USA few times by various airlines, never happened this odd situation what Kuwait airport office did.
Would you please take care of this complain.
THANK YOU.
Passenger Name:
Naryan Chandra Das.
Passport - EB0908314.

I'm writing this email on behalf of my brother who travelled from London Heathrow, United Kingdom to Kuwait on 13 December in your flight KU 0102, seat number 28C. then from Kuwait to Mumbai on flight number KU 00303 on 14 Dec. seat number 21 C.

I'm sorry to inform that his luggage is missing, many of his important nd valuable items are inside. I would like to request you to take immediate action on this matter and help him to find his luggage bag and return to us .

Reservation Code : DHTUCA
Airline Reservation Code: WXXPXE(KU), NPE461(AC), JT5LH(AI)

My return flight to Doha from JFK was on 1st November 2019 flight number KU118. Unfortunately, my wallet was lost the day before which contain my Qatari ID. I called Qatar embassy in Washington and they told me that I can take my flight by my passport and at doha international airport they will reissue a new ID.
I went to JFK 2 hours before my flight, but the Kuwait airways' clerks did not allow me to check in as I don't have my original Qatari ID. I explained to them in detail that it is lost and I showed them a valid soft copy of my qatari ID and the JFK report for lost wallet and I told them what the Qatar embassy said, but they insist not to allow me to check in. Now I lost my flight back to doha, my work was postponed, and I did a new reservation with so expensive price with Qatar airways and they accept to let me check in after I explaind to them the above mentioned. I arrived at Doha and the officers there check my data through my passport then allowed me to enter the country and to reissue my ID from inside.
Now who will compensate me for my losses. Your employees should be flexible and open mind. I am so disappointed.

My flight is on Nov1, 2019 from London(LHR) to Kuwait, flight number is ku104. The flight attendant provide very bad service to me and not smile at all. When I press call light pax to call them, I'm waiting like 20 mins but still no one comes and I sat on the centre (seat F), when crews walked past through my seat number, I try to call them while the call light pax still turn on but no one care me. I'm like give up... it is so bad service. Thank you.

My name is Nagalingam Nadarajah Rajanayagam.
My Kuwait Airways.Oasis Club Membership no is [protected]. I travelled from Heathrow airport to Sri Lanka on 4th May 2019 by flight KU0102. My E-ticket number was [protected]. I had a connection flight KU0363 from Kuwait at 02:00 hours on 5th May to Colombo

Flight from London was delayed by about three hours. When I arrived at the Kuwait airport we were not told that our connection flight to Sri Lanka had already left. We were taken to a local airport and were put on Oman airways to Oman and then from Oman to Sri Lanka by Oman airways.

My arrival time at Colombo airport was more than five (5) latter than scheduled including all the flight delays. When I arrived at Colombo-Bandaranaike airport I missed arranged transport to Jaffna, an eight hours of travel by road. I had to stay at one of the Negombo (near the airport) hotels that day on the 5th May before I headed to Jaffna the following morning. Because of this delay I missed my business appointment but luckily I did not loose my business as a result.

Considering all the difficulties I had gone through I would appreciate if you could offer appropriate compensation.

Many thanks and regards,
Rajanayagam

اعزائي الخطوط الكويتيه،
لقد تواصلت معكم مرارا و تكرا من خلاص تويتر و الواتس اب و لكن يأسرني انني لم اجد اجابة لمفقوداتي و هم حقيبتان ! ، اود ان أعلمكم انني تعلقت في مطار باريس لمده ساعة ونصف او اكثر لانهم لم يسمحو لي بالدخول لشحن حقائبي إلى وجهتي الأخير الا وهي Tucson، اعزائي الخطوط الكويتيه سويت check in بالمطار و حاطين ب bag tags ان الحقائب سيتم شحنها إلى باريس مطار CDG و مطارهم قال : لا يسمح بدخولك و انتي ليس لديك فيزا شنغن و رديت : لانني ترانزيت! و حقائبي تم شحنها إلى هنا! ، اعزائي الخطوط الكويتيه انا هنا في امريكا لا احمل ملابس معي ولا اغراض شغلي كطالبة جامعة غدا اول يوم دراسي لها! ، أرجو منكم التصوف بشكل سريع لإيجاد حقائبي لان الأمر لا يجب ان يستهان به كما حدث لي في محادثتي لكم عن طريق الواتس اب ، اعزائي الخطوط الكويتيه ، انتم المسؤولين حالا عن حقائبي المفقودة لان وضعتها عندكم ، لا اعرف ماذا افعل هنا، لانني لوحدي و لا املك مصروف محدود لي و اغراضي جميعها في حقائبي المفقودة . أرجو منكم وضع رابط او لنك لوضع شكوى على حقائبي اونلاين كما باقي الخطوط !
شكرا،

As always, this time too I trusted and flew on Kuwait Airways.
However, this time I have a bad experience concerning one of my baggage. On reaching home I found the TV panel damaged inside the carton due to mishandling in the airport.
Kindly arrange damage compensation.

Ticket No.: [protected]
Booking Ref.: VQDBLW

Thanking you in advance.
Rifai.

Flight: [24th May 2019 KU675—KU118 AND 14TH June 2019 KU117 -KU678]

I traveled from [24th May 2019 and returned on June 14th, 2019.
My travel was all the way sound and fine. When I collected my luggage after arrival, I found one of my suitcases was damaged so badly. The top body of the suitcase from the corner is completely broken in pieces and it is unrepairable. I had sent so many emails about it I only got the ref. reference # 3234/SS afterward there is no reply from customer service despite sending so many reminders but there is no response at all.

I am completely dissatisfied with your service. You must ensure the check and balance on the services you are providing. I suffered from a loss of $ 150. I require compensation for this loss.

Please find attached damaged luggage pictures.

Appreciate your prompt reply on this request to resolve this matter

Jyoti Bhatia

It is very sorrow to complain about your poor cervice regarding my baggage that I have arrived on dated 20 June 2019 at Delhi Airport. But my baggage were not availabled by your company at that time.I have given a baggage claim report.My baggage are not dispatched till date.I am waiting for my baggage.phone is not being received properly and not being given update report regarding my baggage.please dispatch my baggage as far as possible.

I alongwith with my four family members travelled from london to delhi on 14. 06. 2019 by ku104/383
i checked in 10 bags at london on reaching delhi on 15th morning i couldn't get my luggage for more than two hours and nobody from kuwait airways was there to help me i lodged complaint with the luggage department at delhi airport and was in a fix to what to do as all the belonging were in my luggage and kids couldn't change their clothes. However i managed and tried to contact kuwait airways office in delhi but in vain as they donot pick up the phone i sent mail to their head in kuwait ultimately my luggage was sent by courier on 16th late night at 12.30 i. E 17.06 i was astonished to my luggage almost all the bags were damaged due to mishandling wheels broken, trolley missing and even one bag torn and the suitcase having chocolate were melt i advised by mail to their head in kuwait till date no reply frm them as such please help me in getting the compensation /loss from kuwait airways i am really disappointed that such a big airways can do such things mohit popli [protected], [protected]

Flight # ku102 & ku417
luggage # ku396265 ku396267
flight from lhr june 20, 2019 to mnl june 21, 2019 baggage lost when destination reached contact number given from airport personnel unreachable. 24hrs after the flight still no feedback. I must be compensated for this inconvenience as i literally have nothing to wear and important effects are there

I have booked and confirmed my flight in 9-jun-2019 (ref flight number : KU561), and just today i received email notification of my flight re-scheduled with a new flight that i will be waiting at air port for 6.5 hours, when my original flight was to wait 45 minutes.

it's transit flight from DEL-KWI then KWI-AMM.

initially i took positively and started looking another flight on my own and pay a new ticket, then while searching. i found the original flight available with 6 seats. and that is against the consumer rights and very shameful behavior from the air liens.

kuwait airways provide a horrible journey since delay in riyadh we took boarding pass
from kuwait to bangalore without taking passanger the left the flight
since total 5 passanger 2 senior citizen 2 kids and women my mother in law shes heart
patient they suffer a lot thn they provide connection to kuwait to mumbai to bangalore
in mumbai they waited for 8 hours without food any thing even passanger dont have enough money the suffer a lot v horrible journey since we naver expect from kuwait airways they r responsible i need a compensation from kuwait airways for the inconvenience we bear
passanger names
1 sayeeda sumaiya ticket no. [protected]
2 mohammed owaiz khan [protected]
3 syed ameer mohiddin [protected]
4 umaymah yousuff khan [protected]
5 balquis begum [protected]

pls response me

my emial id [protected]@yahoo.com

I booked the ticket for my all family(my wife, two children and one infant)ticket number.[protected] .when I check my ticket my wife last name is wrong, and I go to the kuwait airways building in avenues and from office correct the name and I spend money for this(10kd), then I print my ticket and from office they told everything is ok, but when I check the ticket no information about my infant only, the officer not additional the ticket my infant with my wife, I already informed the customer care service and he told go to the office in avenues and add additional infant and please I need a investigation regarding this
My phone number:[protected]