Kuwait Airways
Reviews and Complaints

Dear Management,
This is Mohammed Ahmed, a repeat customer of Kuwait airlines
The reason I am e-mailing you is, My mother, Anowara Begum flew on 21 March with the flight ku 0102 (JFK-LHR). My mother took a handful of gifts and jewellery and Cash dollars as she is visiting my sister in London. Unfortunately, after reaching her destination she finds out all her expensive gifts are missing from her luggage, which includes, $800.00 cash, two Invicta Mens Watches, around 50 grams of 22k. indian gold. The tag number of the bag is KU 833164. I am emailing you to please help me by doing the investigation on this issue this is a shame, In country like in America Luggage thieves are in the Airport.
I am sure Airport has the maximum security and cameras all around. How this happens I wonder ! I hope to hear from you before I go any further with this incident. Kuwait air ways have good reputation among our community, Great service, Reasonable price, But this incident will bring all that down.
I am sure if you look at the camera you will find the thieves. I will save a copy of this e-Mail for police report later, If I need it.
For your convenience of investigation I specified exactly what the items are missing from the bag and I would really expect to get an answer from the air line service. Inform me what have you done or how this investigation is proceeding! Should I report the matter to the Police ! Please advice me what I can do too !

My sister Rikta Luna Is flying on 26th March by Kuwait airways to London for Easter Vacation.She is uncomfortable to fly because of this incident. Rikta Luna used to work at JFK air port as a TSA security officer by Lufthansa Airlines. She don`t want this incident to happen to her.
The missing gifts was carrying my own personal feelings and I really regret to lose them. I wouldn't bother you unless it was a matter of my expensive stuff which I really cared about and its also about the reputation of the airline. I would really appreciate if I get an answer back from Kuwait Airways either by email or Telephone. My contact number is [protected] My Email is [protected]@YAHOO.COM
Once again, I would be very grateful if the management takes this matter with urgency and I am still hopeful that if thing are taken care promptly, Hope I will get a positive answer and your co-operation.
Best Regards,
Mohammed Ahmed
105 N. Delancy Place
Atlantic City, NJ 08401
I am including the Itinerary of My mothers Flight info for your convenience.
Customer Information
Traveler
Anowara Begum Booking Number [protected]
Phone
[protected]
Email
[protected]@yahoo.com Booked On :
Thu, Mar 05, 2015
Trip Summary
For any changes to the itinerary call us 24/7 Toll Free: [protected]
Flight Summary
From:
New York Kennedy, NY, US (JFK)
To:
London Heathrow, GB (LHR) Depart:
Sat, Mar 21, 2015
09:00 pm - 09:00 am (+1 day) (Nonstop)

Return:
Tue, Jun 16, 2015
03:30 pm - 06:30 pm (Nonstop) Airline Confirmation:
Air India : H9ECK
Traveler Name Ticket Number Meal Preference Special Request
Begum, Anowara (Adult) [protected] E-Ticket Wheelchair/can walk up stairs
Disclaimer: All special requests, meal preferences, seat requests are not guaranteed. You must contact your airline to reconfirm that they have received this request and confirmed it.
Flight Booking Details
Booking Number
[protected]
Departing Flight - Saturday, Mar 21, 2015
Air India
Flight 6336
BOEING 777 Jet
Seat(s):
Pending Airline confirmation: H9ECK
From
New York Kennedy (JFK)
09:00pm - Mar 21, Sat To
London Heathrow (LHR)
09:00am - Mar 22, Sun Nonstop
Coach
Baggage
Information
Flight Duration
8 hr 0 min
Operated by KUWAIT AIRWAYS CORP
Flight Duration: 8hr 00min Total Trip Time: 8hr 00min
Add Hotel Add Car
Return Flight - Tuesday, Jun 16, 2015
Air India
Flight 6335
BOEING 777 Jet
Seat(s):
Pending Airline confirmation: H9ECK

From
London Heathrow (LHR)
03:30pm - Jun 16, Tue To
New York Kennedy (JFK)
06:30pm - Jun 16, Tue Nonstop
Coach
Baggage
Information

Flight Duration
8 hr 0 min

Operated by KUWAIT AIRWAYS CORP
Flight Duration: 8hr 00min Total Trip Time: 8hr 00min

I, kutubuddin sutarwala frequent flyer with your airline. I would like to bring to the notice of upper management that what kind of service do you provide to passenger when they report for check in at the airport?

1) if passenger has already done online check-in then why there is no special counter for such passenger? If those who have done online check-in and that passenger also should stand in the same queue where other passengers are there then what is the benefit of doing online check-in?

2) there is hardly 2 or 3 staff attending passengers whereas, the amount of crowd of passengers is huge during peak hours in the evening and specially in the peak season.

3) behavior of counter staff attending passenger is very rude.

4) no proper indication that which destination passenger should stand in which queue. All chaos. All are in cloud of dark. Suddenly at last moment they announce passenger for bombay stand in this queue. So whoever is standing first has to go at the back because when announcement is done that time those who are in the beginning of the queue they cannot suddenly go in another queue.

This is kuwait… and local airline and look at the way your staff treat the passenger and dealing at the counter?

When we travel from bombay to kuwait there are 6-7 staff on the counter and there is separate queue for those who has done online check-in. Counter staff at bombay airport very fast, responsible and well behaved.

Yesterday my wife travelled to bombay and counter staff arrogantly replied “ this how we are working. If you are not happy cancel your booking and go home”.

Is this the professional way of dealing of airline staff with their passenger?

Do you have any video recording at the counter so that airport supervisor can review on a daily basis as what is going on at the counter and number of staff attending to how many passenger. Yesterday I reached on the airport at 7:25 pm and I was in queue from 7:36 pm. By the time my wife turn came it was 9:16 pm.

Please look in to this matter seriously and take action against arrogant and unprofessional staff who are simply spoiling the name of reputed local airline.

I have vowed to myself and to whoever is planning to fly abroad in the near future, to never use Kuwait Airlines again. I would rather pay a debt for a higher ticket price than board any Kuwaiti flight. I have to say, I have never felt more disheartened and saddened to go through the stress and tension of the poor service this airline provides as well as to have these Kuwaitis ill-treat my people the way they had. I know this complaint will go unheard of but I will make sure this never goes astray. Me, being a Journalist, you will know how this will end up. I am not asking for compensation. Check for the main Kuwaiti male-steward (or someone who seemed that way) who was serving on board Flight KU 0364/ECONOMY. Unfortunately, I could not catch a glimpse of his name as he sported one of those detailed badges and was moving in quick succession. I can read, write and speak the language so I understood every damn thing he was saying. He also clearly favoured his Kuwaiti or Arabic passengers better. He was extremely rude to many of the female 'Ceyloni' passengers as these Arabs call us and I had to watch him blast most of them to move to their seats and so on and so forth. This flight was SUPPOSED to leave at 05.15am from Colombo on 07 June, 2014 and land in Kuwait at 08.00am. But, seemingly, the airline decided to wait for MORE passengers before it left Colombo. This was a stop-over for me to get the next flight to Frankfurt Airport at 08.55 from Kuwait and obviously, not enough time was available for the staff to transfer the bags of about 6 or 7 other passengers including myself who were supposed to catch the same flight. Well, disaster after disaster ensured and highlighted the incompetence of the ground staff and their ill attitude. First of all, I can go in detail explaining the entire incident to you but I have decided to blog about it. You can have a nice read online if you manage to find it. But, I won't waste more time here. I recommend you allocate more training time for all your staff members; ground and air-borne. They seriously need it. I will be keeping note and will even take lengths to go to Kuwait and meet the Sheikh if I have to. The Kuwaitis better treat everyone as they would like to be treated themselves.

Avoid avoid avoid at all cost, We had a really unfortunate pleasure of flying withKuwait airways from london to sir lanka via Kuwait, horrible horrible and terrible thats all i would have to say, we flew with an 18 months old baby and my God it was hell, extremely rude staff, if you complain they don't give a dam about it, only 2 toilets for over 100 passengers and 2 for 10 business class passengers and for some reason you as economy class passengers cant even use their toilets like they are gods and those toilets are made of gold, My wife was 7 months pregnant and air hostess pushed her back and stopped her for using the business class passengers toilet which i think is extremely rude, It seems like all they care about is their special business class passengers when they totally forgot their business is run by middle class people who fly economy class.We choose our seats and booked our flights 6 months in advance and some clever git decided to change our seats because some Arab family decided to sit there in the seat with bassinet, racist as hell, people who have children's would know what i mean in sitting in the middle row tight as hell, with 12kg of baby sleeping on your lap, and when we complaint to the chief air host instead of giving us another seat he lied to us that there is nothing else available which clearly wasn't the case and he gave feedback comment card and told us to write a complain and he will send it to someone with his report, which i am pretty sure will end up in garbage . Trust me you are better off by flying any other airline but this specially if you have children and would like to avoid racist situations.

Hi Sir,

This is to submit my complaint that below passengers of my family travelled by kuwait airways KU-381 to New Delhi
on 9th of Feb 2013 morning

Passenger 1: Honey Goel
Passenger 2 : Aishi Agrawal ( child)
Passenger 3: Esha Bajaj

This to bring into your knowledge that our whole luggage was not received at New Delhi Airport which was including
5 pieces of suitcase & 1 SOny 32" LED model EX330.

We waited for a long time for the luggage at the New Delhi Airport and later it was informed to us that our luggage
dint arrive at all from kuwait as it was not loaded with the flight and would be sent to our respective addresses in India by Airport authorities once it is received
from Kuwait within 2 days. This happened to many passengers like us.
Due to this incidence I am in great trouble as apart from many valuable items,
I had a lot of neccessity items like medicine, milk & other for my 3 yr old daughter and It would be hard for me to
survive till the luggage is not received.

This happened with us earlier also and now We beleive Kuwait airways has made this as a normal practice to delay the
luggage delivery .
Hence I demand an apology & some amount of compensation against this inconvinience happened to my family.

I would be looking to hire a lawyer if Kuwait Airways is not kind enough to provide me a suitable compensation in terms of money or other.

Best Regards
Deepak Agrawal
Husband of Honey Goel
[protected]

February 2, 2013

To Whom It May Concern:

I, Rahman Sadequr am filing a complaint because of the occurrences that happened from my flight from Dhaka to JFK with my wife, Afsana Islam and my daughter, Moumita S. Dighol. The Dhaka airport promised that they will give kids meal and wheelchair. The Kuwait ticket agent said he will provide for the services. When we boarded, they didn’t give anything. Ajaj Ekram was the chief parser and said the food ran out and said that his crew did not do the right thing and he’s not supposed to do that. Another crew member named Samir and he witnessed that incident and said that was wrong and said they will write a note. (January 28, Boarding Number: KU 284, Seat Numbers: 10E, 10F, 10G)
At the Kuwait Airport, they put us in the hotel for three members. I asked many times for three beds but instead gave two beds. I had to make a bed on the floor and I was in pain. It was a tiny bed and cannot sleep with three people. Room number was 413. Also, the hotel management behavior was wild. I asked for another room or bed but they said they had no more but they said next time that they will give it to me as a joke.
From Kuwait to JFK via Hitro Airport at London, the same incident happened and they didn’t provide for what I asked for. I repeatedly asked the crew member named Rifat and without any answer or explanation he just kept on going and coming back and later on he said sorry and that there’s no kids meal on that day. Then, I called the supervisor and his name was Nohat and he was making a lot of jokes and teasing me. Moreover ignoring the fact I was a passenger. But he did not even explain what the problem was or why he was called. He yelled at me and gave me a bad attitude and from his expressions seemed like he cursed me in arabic and threatened me that he was a kuwaiti to make me nervous and scared. (Boarding number: KU 101, Seat numbers: 30E, 30F, 30G)
Finally, on the arrival to JFK (Boarding number: KU 101, Seat number: 10E, 10F, 10G), I discussed with the supervisor and he listened to me. He felt very sorry for me, He acknowledged every problem then checked the paper and there was a child meal indication. All in all, the time was just miserable. for all of the flights they had no service. They said the system was down and that nobody could use. Then why are people flying on it? If they claim to say that the system is down then how will we spend time? It’s a long journey. So essentially, I did not get my wheelchair, my extra room/bed, the kids meal, and other facilities. It was terrible. I am paying for all this. It’s not like I am making this up. To have good ratings, your services should be the best but to be honest, it just wasn’t. If this matter isn’t resolved, then I have no choice to take this to the court. I hope through this investigation you may find the truth and know what is best and get back to me as soon as possible. You can contact me through email and phone, [protected]@yahoo.com and [protected] or [protected]. Ticket Info as follows:

Passenger Name: Afsana Islam
Electronic Ticket Reference: KC4RHS
Booking Reference: IKFPRS
Identification: PP NOAA2351786
Electronic Ticket Number: 229 [protected]

Passenger Name: Rahman Sadequr
Electronic Ticket Reference: EGMGQF
Booking Reference: NH56G6
Identification: PP NOAA3205493
Electronic Ticket Number: 229 [protected]

Passenger Name: Moumita Dighol
Electronic Ticket Reference: CW5JWJ
Booking Reference: LRFD8W
Identification: PP NOE1050144
Electronic Ticket Number: 229 [protected]

Sincerely,
Rahman Sadequr

I Kamlesh N Brahmbhatt traveled from Mumbai to USA (JFK) by Kuwait Airlines. Ticket number : KU/ETKT 229 [protected].
I arrive back to mumbai on 13/11/2012 by flight number KU/301.
I do not find one bag from my luggage from the belt and claim for it at airline counter. Also having receipt for so.
I received the bag by courier service at my home on 17/11/2012 at 1:00 A.M. I opened bag in front of delivery man and found that few items newly purchased are not there in bag which have been mention in complain too. (LIKE, 2 cordless phones, 1 LG cell phone of my use And 5 New brand T-shirts) which cost me 15000 (Fifteen Thousand INR only) .
My contact no : +91 [protected] / Mail ID : [protected]@yahoo.com
U r pleased to solve the problem such created as my worst experience of travel by your Agency.
Hope to co ordinate as best as you can. and as early as possible.
Thanks
Kamlesh N Brahmbhatt

My wife and Kid travelled in flight Kw102 on 26th October from London to Kuwait. The services of Air Hostess is very poor. No kindness, No hospitality. My wife asked for water for kid to Air hostess, but they didn't respond and after asking several times and fight back they provide the water after one hour. Similar they didn't provide the food for kid also, after chasing them several times for food, after one hour they said food is not available. A case need to be filed against them.

I was supposed to travel by Kuwait airways today 17th March. We came to know about the strike so called on 171 to enquire about the strike but they asked me to come at ckeck in. so with my luggage I reached airport before 4hrs. The dealing with the passangers was like an insult. I have a great loss due to flight cancellation. Who is going to compensate this? We never ever will travel with Kuwait Airways. Do not behave like this to the passangers please.

Dear Sir, Myself Nafisa Bai was flying from Mumbai to Kuwait on 24 Aug 2010. I was issued valid boarding Pass after verification of my luggage. Usually Kuwait Airways allows 40KG as free allowence of luggage but today they insist on 30KG which we had accepted. But even after getting boarding pass, I was not allowed to board on flight saying that I can not take luggage with my hand. My boarding pass number is ETKT2291627002065-2 Seat no- 27C.
Regards

Nafisa Bai

Pune, India

Email ID - [protected]@yahoo.ca

I hate kuwait airways big time. Believe it or not there was a big fight between passengers and duty officers of ka yesterday (Can u imagine).in spite of over booked flight kwi-del and cancellation of ka tickets the staffs are getting on our nerves to surprise us more for the long waiting hrs already spent. Compensation paid was very less for 24hrs waiting and other passengers got shifted to b-class due to recommendation (Wasta) and there was some harsh talks and physical arguments. I saw indians recording the whole show on their mob-cams to take the issue up.. Final verdict kac sucksssssssss big time…. Sorry about the language. This is the least you can expect after getting abuses from kuwait airways staffs. We look forward to take this issue up to the faa and dgca.

Attn, date:- 08-27-10
Sir/madam
I like to thank to you and supervisor larry mc millan who is working for kuwait
Airline. There was big problem for all passengers. As you know aug13. I know at list 20
Family there in my city, which is chittagong bangladesh. We are in line 6:30 to 9:30 to see the counter person to get boding pass. When we reach to the counter I had show them online ticket.
There was not mention my son infant your computer. But I had ticket number. The counter tell us wait
For supervisor, which is take me another 2:30 to see the supervisor. Baby was crying. But one person take responsibility his name larry, who make happy almost every some customers. Larry did the excellence job in my knowledge. Another problem came aug 22. Which flight time is on. But
Inside the flight all passenger waiting to take off. But it was delay another five hours. We saw the tv
Show us flight on time which is 9:oo pm. Then it was delay here, and my waive and infant son they are
Missing chittagong flight. Finally they provide to dhaka. When they reach dhaka there was no bus.
Which is take another 5 hour to get bus. Then the bus lives dhaka to chittagong. Half the way gone
The bus get fired. Then another replacement bus came take another 3 hour. Finely they reach home.
Thank god. Know I loss lot money for your circumstances. Would you give me some advice. Shall I fly
Kuwait air any more. If can recovery something good I will be take another chance to fly kuwait air. Otherwise I will send to all happening in news paper, internet, and all media.
Your sincer
Mohammad alam
Phone [protected]
Ticket no :-[protected], tangina yesmin
Another ticket:-[protected], alam zawrat, infant
E-mil add:- [protected]@yahoo.com

I was waiting for my boarding card in front of the checking counter to be checked for at least 2 and a half hours but, when I finally came to the front of the line, they told me to step aside because, apparently, I was not too late, though I waited for so long. I came to the front of the line about 2 hours before my plane was supposed to set off. I wanted to talk to the in charge about my issue but he kept ignoring my request. Every time I went in front of him, he just turned the other way and ignored my existence instead of listening to anything that I wanted to say. When my brother tried to help me out, the in charge started telling us to get out of the building. My uncle works at an airport and we both know that people should arrive at least an hour and a half before the planes sets off. The behaviors of the people was like a racist discrimination. Right in front of us, some arabian people came and easily got their brodingcards checked after us and they were able to easily just slide by and get on the plane. My whole generation and I live all over the world and we've never encountered this racist issue. We are never going to use this arabian airline ever again because we don't want to experience this issue again. The person in charge of flight #Ku118 on February 12th, 2010, departure time 9pm was a really crude person full of hatred and ignorance towards others' needs. He doesn't listen, he doesn't answer and he was doing all illegal work for an airline.

Kuwait Airways lost my luggage on flight from USA to India. Inspite of filing proper forms at the destination, they refused to compensate me. After 3 months of communication with their representative in New York, they found the bag and returned the bag to my home (starting location), bag and items all damaged.

Unless you are ready to hire an attorney, better spend little more money and travel by other airlines.

Kuwait airways is taking more time to process refund. It a long alomst two months and still no news on refund status and information. When we called to customer care.. They are really sucks. No information found and no place to track it. I suggest not to use kuwait airways.

To whom it may concern,

I have been advised to put in writing events surrounding the loss of my luggage on 25 December 2008.

Event timetable as follows:-

Departed Bangkok International airport 24/12/08 – baggage tag BA 228668 by British Airways
no baggage on arrival at Tehran (final destination) – 25/12/08
reported lost luggage office at Imam Khomeini Airport – 25/12/08
File reference IKAKU10531/25DEC08/0925GMT
Received a telex from Kuwait Airlines 25/01/09 to collect the missing luggage from Kuwait airport – immigration refused me entry to luggage holding area as I did not have a valid visa for Kuwait
4th February 2009 -Contacted airlines representative in Sydney and I have been told they have found my luggage in Kuwait
Kuwait Representative maintains they haven’t received any response from Kuwait airport – Still waiting for my luggage since 25 December 2008.

Your earliest response would be greatly appreciated as I have some important documents in my suitcase. Please feel free to contact me at any time on [protected].

Kind regards,

Zahra Karami

I sent 4 baggages through Kuwait airways 30th of august from Trivandrum (India) to Amsterdam. Still i didnt receive them and there is no response from the airlines. I have been very much disturbed.

I have sent four baggages from Trivandrum(India) to Amsterdam 30th of August. Still i didnt receive them and there is no response from the local handling agent. The airway bill number is 229 [protected].

I travelled from US to India on Kuwait Airlines and my baggage was lost and it's been 13 days till now and I still do not know the status of my bag. I had to buy new clothes as the missing bag contains all my clothes. The unknown status of my baggage caused a lot of mental agony and ruined my total schedule as it had many important documents. I made several calls to find the status of the bag to, made many round trips to the Hyderabad airport all of which went in vain. Hope I find my baggage?