Kyocera
Reviews and Complaints

he is not srrvice to machine
line in paper

Complaint # [protected]:

i contacted kyocera at their customer service phone number last year after i noticed a noticeable, significant change in the length of time my battery would stay charged. This was after i had the phone for only about six months. My previous lg phone battery lasted seven years.

I have been going back and forth with them since then, and they have continued to string me along, i think hoping i would just go away. All i am asking for is a new battery. They said the company has received multiple complaints like mine, but they have not addressed this. I have asked them repeatedly if and when they are sending me a new battery, and they won't answer or give me a definitive answer. When this battery dies, be assured will never buy another kyocera product again.

All i want is a battery!

I am having a problem with severe overheating, this is the second time needing to replace the battery or phone itself because of a dangerous over heating situation and/or non charging ability at all. I'm very disappointed after reaching out to the Kyocera Warranty department. I was told that I would have to send the phone in and wait 6-10 days while the phone was researched and deemed to be within warranty time frame OR other option was to pay $44.50 1-2 day for shipping and $259.00 for phone replacement fee (in the event I didn't return damaged phone) What is truly upsetting is that I've spent 3 days trying to find another Kyocera phone exactly like the one I have, after paying insurance for over a year the insurance company doesn't carry this particular phone, Sprint no longer carries this phone so my only option was to contact the Warranty department. I've had an employee without a phone for 5 days now, and can't wait another 10 days so that leaves me with no choice but to switch phones. I will be contacting the Better Business Bureau and filing a complaint with Consumer Affairs. If you are going to sell products and offer warranties consumers should be able to rely on such warranty if need arises. I found something very suspicious about the people I spoke with in the Warranty Dept. and would no longer recommend Kyocera products to any of my business or marketing colleagues .

Dear sirs,
I am writing to apply for your assistance in the due course of the conflict situation between the russian representatives of kyocera company in moscow and my company llc "dialog - ekaterinburg".
In august 2018 my company won the tender with airports of regions, one of the biggest clients in russia, and signed the contract with kyocera moscow office according to the prices given by this office. The authorizing letter is in the application. On the date of delivery the moscow office annouced us that they changed the price for the ordered equipment.in result, we were not able to fulfil the delivery on the agreed price so we had to terminate the contract with our client and start the procedure once again. The client met our claims and we won the tender one more time in january 2019. We signed the contract accepting the new prices.in march 2019 the moscow office informed us about the new conditions, we have to buy the equipment on the new price which is higher as we have to purchase the one more extra cartridge for every set.
It is the rough violation of contract terms in the business relationships. Once the contract is signed on the agreed terms, it must be followed by both sides.
I would be grateful if you could meet my claims and fulfil the contract terms. Otherwise we have to terminate the contract, and neither my company, as the kyocera dealer, nor our client, the airports of regions, will make any deliveries or other relationships with your company.
I am looking forward to your answer in the due course.

Yours sincerely, alexey khomich
The ceo of llc "dialog-ekaterinburg"

Respected Sir,
As per above subject our institute (Government Industrial Training Institute, Ghogha Di. Bhavnagar) purchased "Kyocera Taskalfa 3010i Digital Photo Copier Machine / MFP with A3 format"
in 2016 with Sr.No.LUM5101547. About 4.5months ago, in this photocopier machine, we faced problem
Having Error Code: F040 & F345. So w called your District level distributor for solving this error before four months.
In spite of solve this error, your district level distributor also disappear the screen of the printer by removing FLC cable and now the problem of machine becomes major, hence your district level distributor not able to solve the error. We talked your district level distributer Mr.Dipak Joshi so many times and Emailed Mr.Rakesh Kambli on rakesh.kambli@did.kyocera.com about this issue, but we didn't get any satisfactory solution from your side, so we request you to provide us your higher authority level engineer to solve this issue as soon as possible. If we can't get any response from your side, we have to take necessary actions regarding this matter.

Verizon customer has been experiencing bad service with battery life phone will not hold a complete charge and phone always overheats whenever he applies the eco setting but it still does not help the situation with saving battery life customer wants to have a resolution for this problem as soon as possible. he claims that this is not his first phone with your company that if this issue doesn't get resolved he will be reaching out to your company for a refund and will file a national complaint and will report company to the BBB!

Greetings,
On 4/26/16 Pinnacle Auto sales purchased a copier from CCA solutions located on
140 east Pittsburgh street Greensburg Pa. for $742 including tax(serial number lvz5722779, machine ID 10570). After the install, on or around 02/06/2017, a clicking noise was checked for defects, lubed and a fee for the service of $118.72 was charged to Pinnacle auto(tech noted the it may be a bad fuser). On or around 02/20/2017 the problem arose again and the new fuser needed to be ordered and installed at another fee to Pinnacle Auto of $118.72. upon of one of the services the technician saw some sparking that he described as "something he had never seen before". At that point my concern was that possibly we got a faulty/unsafe unit and could this defect be effecting other unit parts that are now out of warranty? On 07/25/18, Pinnacle auto replaced the "EXIT ASSY" because of a jamming issue the prevented the use of the machine from the front. Fee for the parts and labor $536.36. The meter at that time was recorded at 81197 by tech, Steve. To summarize, Pinnacle Auto has spent $773.80 on this machine repairs, in addition to the $742 purchase price. I have personal experience with another store and other kyoceras and have not experienced such expenses with regard to a new Kyocera.
Pinnacle is requesting help in regard to this machine, such as replace with a different one possibly? reimbursement of expenses possible? My cell phone is [protected] and my email is [protected]@comcast.net.

Sincerely,
Ken Moore
Co -owner

Printer-fs-c8520mfp
machine no-l3k5800817
code no-1102mz3nd0

sir, i have contacted to mr abshiek pandey ([protected]) and he has given the number [protected]) to contact this number after that i have contacted to this number [protected]) and he has told me to our representative will come to check.Mr mukesh came to check and he told me that i have resolved your problem that time i have checked but problem is still same he told me that use your printer after one day it will give clear print in case if problem is same then contact to my number ([protected]) but problem is not resolved then i contacted to mr mukesh .He told me to i will come day after tomorrow .But he didn't come.After that i have called lots of time but he always told i will come.But he never came .Now even he is not attending the call.And printer has un serviceable approx 1 month ago but till it is not repair.
So please do necessary action. And contact number is [protected]

Kyocera India Team,

Please focus on your service part, Its been a month but we are not able to use this machine, its very unprofessional the number you provided in your signature no one is attending the call. Is it the way you provide services to your costumers.

We ware planning to purchase same machine in Dubai and Africa office with global agreement but it terms of your services we need to check other better and professional options.

I went to this shop with intention of buying a Kyocera 1635 copier but the sales men convinced me tht 2030 was the best lest did i knw they wanted to dump th machine to me.
I bought th printer and on reaching it failed, on calling they said the developer was th problem which they did send, i copied like 200 copies n it said th toner is out being under warranty period i notified them. They said i should buy toner and i sent th cost of buying to them but they said they don't have th toner and refunded my cash, since that day I've tried to get the correct toner uptown date its proved futile. Further more within tht one week i printed the 200 copies th machine had numerous paper jams. I on complaining i was refered to various managers till i gave up.
The copier has meter reading n to date it has not reached 1000 since i bought n which most of them r when technicians try to test bt all in all it proves futile
My recept no is: sale no 467

bought from Moktar branch Nairobi

I purchased a Kyocera Domino cell phone at Metro PCS for $29 plus a fee $10 for changing phones on my existing account of over 8 years.
The phone won't hold a charge. I took the phone back and complained about this two days after purchase, and the Asst. Mgr. gave me a new battery.
The new battery won't hold a charge either. If I take even one call, or sent just one text, it drains down to half life, then if I do even just one more thing (keep in mind my texts are short, and calls are brief), it drains completely. This is completely unacceptable.
As well, I can't get reception ANYWHERE! Not in my house, not in my front or back yard, not at my office...SO WHAT GOOD IS THIS PHONE?! It's WORTHLESS.
The return policy is for new customers only, AGAIN, what good is that? Some pretty messed up customer service, that's what!
They have all these different phones on display in the store, begging you to buy, then they charge/penalize you for buying one by tacking on a $10 for adding/changing the phone to the new one.
I only bought a new phone because my Nokia lost it's charge cell, but I had had it for 3 years and loved it. AND, I got reception in it EVERYWHERE, this is how I know that the Kyocera phone is a piece of junk.
I am now going to have to put out more money to buy a new phone, and don't have any money to do so because I'm supporting my two adult, unemployed kids who lost their jobs in this tanked out economy.
Metro PCS: I am very unhappy and disappointed with you, your service, your return policy and the products you peddle.
PS: the service agent behind the counter on the day of my purchase was short, rude and unhelpful when I brought the phone back in. I had to ask for a manager to get proper customer service.
A reply from METRO PCS to this complaint would be appreciated.

Purchased a trac fon on 9-1-09 with 2 hr of minutes, walked out of the store tried to call home and it would'nt work. Took it back to the store they tried for a day to make it work. with no luck.. They refunded my money for the phone but not on the minutes. I was told that phone isnt a very good one that the clerk should never have sold me that one! Then why did he? I feel this is there responsibility to make it right with me. Where do I go to get a refund on my minutes? What a rip off! I wont go back to radio shack...

Kyocera Color MFP are piece of junk. I am a consultant and one of my client leased color 4035 last year. After 10 months of they trying to fix registration and color problems, even Kyocera Western Technical Head Guy couldnt resolve the issue. We have 4 years of lease agreement. Guess what Kyocera uses a third party leasing company and is not responsible if the client is not responsible.

Want to know more about Kyocera? I sent two emails in last 2 weeks to Raymond, President of Kyocera, Canada and Gord Marshal, National Sales Director. Surprise! Surprise! they dont even have courtsey to tell their secreratory to acknowlede the email that they want to resolve the issue. ABSOLUTELY NO REPLY.

NO ONE at kyocera cares about the client or their machines once they are sold. Dont believe their sales rep, looks like its all scam, they just want to sell machine and dont care if it works or not.

Want to know something funny ? Their Sales Manager said not to believe their sales rep because they dont tell you everything. HAHAHA.. good job Sales Manager, you are really good to protect your sales rep... what a nightmare

BeWare of Kyocera...

All the other complaints that the previous writers have submitted are very typical of the cricket business policy. Its ### on you! Ive already had billing issues, lack of customer service, unanswered phone calls, etcetra... Now all I want is to ask Cricket is where you buy a new battery at! Not a hard question, if you could get a working number that didn't loop you around to another recording. Last time I had a billing issue, I went to the local Cricket store to either get it resolved or get a new company!(Cricket management---are you even reading these complaints?) Cricket doesent sell the batterys for the phones they sell! Rather than buy a new battery to continue the crappy service I get with cricket, I now intend to look for a new phone-even a new battery-even a new phone company! SEEya Cricket!

Kyocera, through Verizon, sold me a phone with a defect that I did not discover until after I had been using the phone for a year. The defect prevents the phone from recharging except when on a special cradle. I called Kyocera to get help, and they said it was Verizon’s problem. Verizon would not provide any help. This is a problem these ###s should be able to fix easily, but they refuse.

I will never do business with these sons of a ### again. This was an expensive phone, but I have now learned that they have no support. If you want to get a PDA, do not buy Kyocera. DO NOT BUY ANY KYOCERA PRODUCTS. YOU CANNOT TRUST THEM.