La Mesa RV Centers
Reviews and Complaints

TERRIBLE TERRIBLE service at La Mesa Mesa AZ. Quoted one price for service and two weeks later it went up 1100 the day we picked it up AFTER a month the price went up again! Simple call to insurance company was botched and now stuck with a bill after a fire. A month of pay out the window. Wanted to pick up RV on a Saturday and was told that they are too busy on that day. Was forced to take time off work to accommodate La Mesa. Worse part is that because of the customer facing bumbling fools we do not trust the work that was done. Downright fearful. Bait, switch, and hostage. Service advisor has no clue about customer service. Service manager not involved. Will drive out of our way to avoid this place. Picked up the RV and it was covered in dirt, dust, and tree parts. SOOO much non-communication and ineptness. We all know that RVs are hot now but to ignore customer service is NEVER a good business model. Some advise...hire more people and train them,.

La Mesa RV in Tucson sold us a 2010 Winnebago, class c motor home. They also sold us an extended warrantee to cover the vehicle repairs. We have had the vehicle for one year and have had to take it into the Mercedes shop 5 times for repairs. Each time there was a sensor replaced and more recently, there was a fuel system problem requiring a new fuel filter among other parts and service. We have submitted our repair claims to the extended warrantee company each time. Each time we were told that the repair was not covered by the extended warrantee. In one year, we have spent approximately $3000 dollars for repairs after spending $8,400 for the extended warrantee. La Mesa sold us this policy knowing full well that it would cover virtually nothing. When asked for a refund on the warrantee, we were told by Mathew Wallace, finance manager at La Mesa RV, that if we wanted a refund on the warrantee, we would receive approximately $6000 back on our original purchase amount of $8,400.

I purchased a 2021 THOR Omni; in 11 months, it has been in my physical possession 4 times. LeMesa has had it in service the rest of the time. My "FREE" Membership at Thousand Trails was worthless, no opportunity to use it, and no offer to extend it. Every time i pick up my vehicle, there are more items wrong with it than there was when i dropped it off. I have dropped it off with a full tank and picked it up empty on two separate occasions. I am paying for insurance and monthly payments, and i have to borrow the *** whenever i wish to use it. I have work orders with repeat issues, the *** has been flooded twice while "in service", the slideout is damaged more now than it was when they started fixing it, the floor is damaged from the flood, backup camera isn't working, and all while in their possession. This was brand new (One year ago), i have used it 4 times. This isn't right. It just isn't right. I tried to post this with zero starts but i was forced to select a minimum of one.

Well I will start out with they were great to work with me and give me fair price for my trade in and make all the numbers work to purchase my dream TOYHAULER. It started getting iffy when they were transferring me from person to person in total I worked with 3 people from sales team and 2 for finance portion and then 1 last person at the end that changed everything. They knew all about my trade in and agreed and had a plan on how everything was going to work everything was set I went to the bank got a loan got the check in hand and set to pick up the new camper and it all went to c*** Less than 24 hours before I went to leave *** to go pick up the new unit in port St. *** they changed the entire process and we were now not able to complete the transaction. So here I sit with a check for the new camper a hit on my credit and a completed loan all for NOTHING oh and a 7 year old very upset. Its been made very clear they do not know their own policy and do not communicate with each other and do not care about their customers or resolving any issues. Their response to this was your deposit will be refunded to you and we will have to cancel the transaction. BUYER BEWARE.

La Mesa RV has the worst customer service! They happily take your money when buying a new RV but won't fix issues under warranty and treat you poorly when you ask for service. Their receptionist, Mauri/Mari, is rude and unaccommodating. She would be better suited to maintenance roles rather than customer interaction. The service rep is unresponsive, and callbacks are rare. We bought a 2021 Integra Escalade Super C and after a year and 3 months, warranty issues persist despite multiple service visits. We had to use another company for repairs and are still awaiting a $300 reimbursement. Recently, they took two months to fix only two vents, leaving the door and trim moulding untouched. Their excuses are endless, and their commitment is lacking. This is our 5th RV, our first from La Mesa RV, and I cannot recommend them. Avoid them to save yourself the trouble. Consider this a warning to potential buyers.

Purchased a Used RV on 26 May 2022 from LaMesa. Two weeks have passed with no Vehicle Title paperwork received by our Attorney despite a cash transaction with no financing. Unable to obtain Registration and plates. Contacted Sales multiple times to determine status with no response. Additionally, during processing, our Insurance Policy was initially rejected. Forced to purchase a new policy for $1,300, we later learned the original was acceptable, leaving us to cancel the second policy and seek a refund. This was our seventh RV purchase, and by far the most troublesome. LaMesa's customer service ceased once the transaction was complete, exemplifying the adage 'out of sight, out of mind.' - Old Aviator LLC

My wife and I bought a 2022 REVEL. In the second month, the stock vehicle caught on fire on the side of the road. The roadside emergency service they sold us was going to leave us stranded at a rest stop for three days when it clearly states in the contract that they were to tow us to a reputable service center. *** failed in their obligation to fulfill the contract.Rarely does anyone call me back. No one answers their phones. We were assigned a person of contact who was on vacation and not reachable. Our original finance person was unavailable. One of the many managers told us that "La Mesa RV is not responsible for their product, Winnebago and *** are responsible." This purchase does not represent a $500 beater car. We spent a sizable amount of money on this purchase and would simply like to be treated with if nothing else: respect. We feel unsupported, misled, and regretting our purchase.La Mesa RV is disorganized and don't know the first thing about customer service. I would think twice about conducting business with these people. We committed to an insane amount of money for this class B motor home and need to have the same level of commitment from our RV dealer. La Mesa RV failed in their obligation to take care of us.

Calling me a lier! Never take your RV for any repair to this place. Purchase a Boldt about a year ago. I had some warranty issues to repair and took it to La Mesa RV in Albuquerque NM. What a poor customer service and the lowest repair shop! Some of the issues that I had was a sticking drawer in the kitchen area. This is what they did to it below. This is not the end of the world for me to fix this drawer. The more disturbing part is their interaction with me is their response to me when I send them pictures of this repair. Basically calling me a lier! -------------------------------------------------------------- Elan, I reviewed the photos both with the tech and the service manager. That is not a repair that we would have done and if we did break the wood we would have a piece on order and would have notified you on this. *** Service Advisor La Mesa RV Albuquerque *** -------------------------------------------------------- The first time I took my Van to do some warranty work they market the interior wall of my van with a marker and again deny any responsibility for it. A shameful business practice. When you spend over 150k on a motorhome you expect a little more class and respect. La Mesa RV is off my list.

I am not one to complain in a public forum however this time it was so unbelievable that I must at least advise you to use your own judgement but do yourself a favor and see what everybody else is saying. If only 50% of them are wrong its still a very dangerous decision to go against these comments!I recently walked away from purchasing my dream Coach that I have been hunting down for almost a year. Unfortunately Le Mesa was the only one who had it. I should have realized why they still had it. I went to see and drive it. It was a mess and I had to tell them the engine lights were on and the Coach's performance was horrible. They didn't believe me an brushed me off. Next, I had to hound them for the repair status and beg them to have a sales agent even contact me. I remind you that I had already placed a deposit on the coach. It has sat on their lot for over 3 weeks all the while I am trying to contact anyone who could get me status on it and to initiate the sales process. I actually had to tell the sales manager that it was repaired and back on their lot.After trying desperately to close this deal, I received an email from the "Sales Team" accusing me that the miscommunication was my fault. Please believe half of what you read here and if you still go with these folks... its only your fault. Run like the wind ...

I want to alert everyone about Lamesa R/V in Texas. Reconsider: I bought a 2021 Winnebago and had a terrible experience. Their warranty service is appalling. With 59 years in the auto industry, I've never seen such poor customer service. Issues ranged from unresponsive service departments to the R/V lingering for months without repair. Their staff turnover is high, and each visit presented new faces. It's disappointing how they represent their products. I regret my purchase and urge you to avoid them for your own good.

September 3 I purchased a new Winnebago *** 3235RL. When La Mesa delivered the *** and set it up they hooked it up wrong and flooded my brand new . It took 5 hours for the general manager to get back to me, and when he came out to my location he saw that his people had installed the water line improperly. He threatened me to take my *** back, and then asked me what he could do to get rid of me. He gave me a check for $1000 and made me sign a document that I would not hold them responsible for what they had done.I have had nothing but trouble with this , and I do not even have the banking information to make my payments. I have requested this information 4 times to no avail. This brand new Winnegabo is a piece of c*** So many things broken, and not working properly.I would suggest that NO ONE should ever purchase an *** from La Mesa. They are crooks and liars and will say and do anything to get your money, and even try to high gross you buy purchasing additional roadside service that is a joke.They charged me $2000 to put a clear coating on my . Still, every time it rains this *** gets flooded.I was supposed to have an orientation on the day it was delivered, but my orientation guy told me he did not know anything about the , So, I was left clueless, and on top of that their installers flooded my .This dealership should be put out of business for their crooked ways. I am filing a lawsuit against them for lying to me and for dishonest practices.Please, if you know what is good for you STAY AWAY FROM THIS DEALER.

STAY AWAY! La Mesa *** was horrible to us. We ordered a new 2022 Class A diesel pusher and they could care less about us, just our money. Sales Rep *** Manager *** & Finance *** were unprofessional and disrespectful. After ordering our coach with ***, *** refused to return our phone calls, emails or texts during the 4 month order process. Our 7hr pickup on delivery day (Dec 21) was a result of miscommunication and lack of organization. We had our own financing, but somehow *** & *** allowed our 3hr delivery turn into a 7hr delay for their misplacing our funding (wire). We addressed our poor delivery experience via their online survey, which resulted in a phone call from regional manager (***) and national customer relations manager (***). *** does NOT care about their customers, at least not us. Nothing but silence from ***, *** Can elaborate much more in private. STAY FAR AWAY FROM ***, ***, ***, ***, ***, *** We are still waiting for a remedy to their negligence, and something as simple as a PROMISED $30 lunch reimbursement for the inconvenience is too much for them to acknowledge. PATHETIC.

Do NOT do business with La Mesa RV We purchased a brand new 2021 Thor Chateau 22E in February and have never been able to use it due to water intrusion and a factory defect with the fiberglass rear wall and fiberglass front cap. It has been in the shop 3 times now for over 44 days and counting. They will charge you a $995 dealer/PDI (pre delivery inspection) fee, but they will not actually inspect your *** before handing it off to you. Once you drive off the dealership, they will take 0% responsibility for anything wrong with it. You will end up waiting for months to get anything repaired. The *** is now heading to Thor's factory (adding over 2500 miles to the ) and will take at least a month or so to repair. *** flat out accused us of causing the damage to the *** even though the *** technical rep stated that the damage was a manufacturing defect. He told us "Well, you picked that one." Insinuating that we purposeful would choose a damaged *** that *** supposedly inspected. The sales people will follow you around in a golf cart watching you the whole time. Very pushy sales tactics and flat out dishonest information about an *** you may be considering. Their HQ in ***, could care less about your issues. ***, customer relations rep in ***, told me that La Mesa RV will not reimburse us or buy back our *** because it's Thor's issue. It may be Thor's factory flaws, but *** could at least do the right thing an buy back the . My advice, stay clear of this place and shop somewhere else, even if the price is a little higher User's recommendation: Avoid La Mesa RV and *** products

The review concerns La Mesa RV at the Irvington site. We started with a positive approach, but will now be direct about our experience. My partner and I flew to purchase a 2019 Winnebago. As new RV buyers, we were unaware of certain features and safety processes. We expected to learn about manual 4x4 engagement, coach battery operation, and winterization during orientation, but did not. We were assured pre-sale issues would be fixed, but had we known the extent, we'd have renegotiated. After purchase, La Mesa RV was unresponsive to warranty claims, only addressing two minor issues. Loan processing delays further complicated our experience. Disappointed by the lack of support and the ineffective warranty that increased our payments, we're canceling it and advising others, especially novices, to avoid La Mesa RV at Irvington.

We bought a 5th Wheel in March and have only had problems with La Mesa RV. Our previous service advisor was excellent, but after her departure, the service quality plummeted. The customer service is terrible, with staff members providing nothing but lies and broken promises. Our 5th Wheel has been in service for 7 weeks without all issues being resolved. The hydraulic jacks failed during a camping trip in late April, which is unexpected for a 2020 RV. We dropped it off on May 5, and not everything is fixed yet. I usually don't write negative reviews, but this needs attention from upper management. I've tried to reach out to the corporate contact to discuss past issues, but he ignored me and contacted my husband instead, failing to return our calls. I won't refer anyone to La Mesa RV. The service department's excuses and delays, blaming supply chain issues when parts orders are delayed, are unacceptable. The warranty company was surprised our 5th Wheel sat untouched for 5 weeks. I had to call La Mesa myself to find out what was happening. The situation is very unprofessional, and it's unfortunate that the few good employees have to work alongside dishonest service personnel.

La Mesa Service Department my experience has been troubling and has broken my trust in their ability to provide honest and trustworthy communication and workmanship for my trailer. While the specifics are many and varied to include incomplete repairs, missed items on walk thru intake added to work orders, to failure complete work when parts and or unit was available that did not require parts while on premises. La Mesa service department would use copious amounts of time holding the trailer in this "parts on order" limbo that was used to managerial issues within this work center that has become well apparent to us. To add stress to the process our particular experience has been hampered by having to make multiple calls and leave voice messages before we would get a return call about the status of our trailer and when we would receive information it at times would be laced with circular information and at one point even mentioning items that were not even on my unit as a repair item! I was told parts were in and they had actually physically saw them in location this apparently turned out to be falsehood forgive perhaps they didn't see correctly nevertheless they mentioned a start date of work this never happened. This led to what has culminated in an series of months in shop in fact our trailer has been more in the shop than we have physically possessed it that's correct purchased in June from La Mesa Davis. We finally reached a point of frustration we reached out to La Mesa management and they replied to they would look into it to find out what the status of the repairs and parts of the trailer and move it forward. This may seem like a gracious gesture from La Mesa but in light of what has occurred a remedy of this nature from the their management truly would only take a few hours to rattle some cages and gather information we know we were are being peddled down the road and the systemic problems were brought to light because we made a series of phone calls to the corporate manufactures management team and this is a response to Lance's inquires into La Mesa service department. Having said that we have lost all confidence in the La Mesa service department ability to resolve this honestly and in our BEST interest. It is no doubt due to the preponderance of maintenance/repair issue that La Mesa has inherited a poorly crafted unit although Lance products in general are excellent it is incumbent also upon the dealership to thoroughly catch some of these things on intake and the customer on PDIs granted but in this particular unit it needs to be made right and whole at the factory level or completely replaced to which I am going relinquish my unit from the maintenance function at La Mesa due to our poor relationship otherwise we will be seeking the California Lemon Law.

Worst RV dealer in the USA. ZERO customer service. This place is horrible! Avoid at all costs, or it will cost you. They installed a new AC unit for our Class B and did not connect the condensate line. This caused our entire ceiling and walls to collect all of the water until it started dripping down everywhere, to include eventually running down on me when I was driving. They have refused to take responsibility, and their customer service employee, Kristie Gallardo, is horrific. Stay away from this place.

On December 17th, I bought a used RV from La Mesa RV, paying $995.00 for dealer services. It included a 30-day warranty, but issues arose when I tried to use it. The slide-out malfunctioned, and despite contacting the dealer, I received no callback. The general manager was unavailable, and my camping trip was canceled. I found a short in the motor and confronted the dealer about their service. They asked me to bring the RV in, hinting at a possible warranty service, but failed to confirm this. Upon visiting, they suggested leaving the RV for assessment without a guarantee of coverage. I declined, fearing additional charges. I later found past service records indicating unresolved issues. I believe the dealer should fix these at no cost. Their service has been disappointing, and I plan to seek repairs elsewhere and share my experience.

I recently had my generator oil changed at a local service center. I have talked to the staff to try to understand why they charged me for 2 quarts of oil. Not a good explanation! All information I have states it should take less than a quarter of a quart to fill the Reserve. Attached is documentation. I am still looking for the correct answer. Gen model 2.8kw HGJJBB Gasoline. Thank you in advance! I don't understand why it came to this, my phone calls were to the point. I think I was charged for more oil than was needed. The staff consulted someone and they said it took more than a quart. My phone call to you was simply to find out how much oil is needed, but you talked all around the subject and did not do research to find out the correct answer. Since both of you insisted it takes more than a quart of oil, I had to ask the neighbor to check if the Reserve was overfilled! It was not, thanks to a good mechanic. To be perfectly honest, I think you need to add a further discount to the amount of refund for all the time and research I had to do! You also stated that an oil change needs to happen every 50 hours. According to the manufacturer's recommendation, it's 150 hours or 1 year. WOW. Feel free to credit my card or send a check. I would suggest more training in customer relations. Respectfully. On Wed, Mar 17, 2021, at 5:56 PM, the service center wrote: I see you didn't like the explanation. Wish you would have said that last night instead of saying all good. I talked to the tech and he said he filled per specs. He used 3/4 of a quart on your generator. Sorry, that 2 quarts were billed out. I can refund one quart but we don't sell it by the ounce. So one quart has to be charged out. Please let me know what you would like to do.

Date of the transaction: 06/04/2022 The amount of money we paid the business: $172,910.24 What the business committed to provide you: A new camper van with working components, validated by a Pre-Delivery Inspection What the nature of the dispute is: We purchased a van that we were promised went through the Pre-Delivery Inspection and everything was in working order. We quickly found that the solar charging for both the chassis battery and house battery does not work, and the fridge does not cool. We drove the van back to the dealer (its only other trip coming home from the dealer) and it has been there for nearly 2 months. We dropped it off June 17th. The management, specifically the General Manager, has been avoiding calls and avoiding finding a resolution for the issues that they: sold us a camper with critical components not working, and have not been handling the issues with any kind of haste while we pay insurance and car payments on the camper, which should have never left the lot with these issues that should have been caught by the Pre-Delivery Inspection. We would like them to pay for at least what we have paid on the van since owning it, they are responsible for selling a camper in working order. Whether or not the business has tried to resolve the problem: The van has been at their service center for nearly 2 months, we dropped it off June 17th. Of the 22 problems we had originally agreed for them to fix, 11 of them still have parts on order, with no install date in sight. We can view the activity of the camper via the Mercedes.me Connect app and we can see that the van has sat for 3-5 days at a time before someone is coming to open a door to work on the issues. There is little to no effort to resolve the problems in a timely manner. Account/order/tracking number: La Mesa Stock Number: SN175716. VIN:

My husband and I bought a 2020 Winnebago from an RV show last November and since then have had issues with getting it serviced at the Phoenix location. Our service adviser *** is a nice person to talk to, but his follow-thru and communication isn’t great. We have to call multiple times to get a return call back, if we leave a message, we never get a call back, again we have to call. We took our motorhome to have work completed on it September 5th, advising that we needed it no later than 9/26 as we had a trip planned October 1st. We dropped it off with the list of items needing to have warranty work completed, some items we were told then that wouldn’t be ready in time for our trip, which we understood. I had to follow-up with *** on September 14th an again on the 16th to confirm that our motorhome would be ready for us to pick up. *** called my husband on September 25th letting us know that our motorhome was ready for pick-up. Upon arriving to pick-up our motorhome, I reviewed the items that were fixed & the ones on back-order and proceeded to leave. As we started it, it was extremely loud, like a muffler was missing. We looked under the carriage and that’s what it appeared, not thinking of it, we started to leave & then immediately noticed our check engine light was on, so we went directly back to the service department. As we got there & took a closer look at the underneath of the motor home, we noticed that the catalytic converter was removed, actually sawed off, along with the O2 sensor. As we talked to *** about this, he took a look under the motorhome and then went to talk to his manager Jared. He indicated when he returned, that he had spoken with his manager Jared & was advised that we needed to file an insurance claim to have the repair made, as they don’t cover damage while it sits on the lot waiting to be fixed. There is more, it just won't fit.

We received a toy hauler from a dealership on 8/31/22. Upon arrival at home, we found unresolved issues from the initial walkthrough. Repeatedly contacting La Mesa, we were assured these issues were addressed, yet they persisted. The rear couch/bed needed leg repairs, a chair was absent, and the external storage seal was compromised. The black tank valve was left open, which we discovered the hard way. During our first camping trip, the battery was dead and wouldn't recharge, the generator failed after two minutes, and the toilet seal leaked. The pins provided for the rear bunk bed were too short. Calls to their technical support suggested a likely fuel pump issue with the generator. For a new unit, these problems were unexpected. After being promised reimbursement for a new battery ($133.63), we've received no response. We drove three hours to retrieve our trailer and returned it for warranty service on 10/6/22. It took three days of calling to receive an update confirming warranty approval. Two weeks later, there's no estimated repair date, and they can't confirm the trailer's location or security. They've threatened a $50/day fee post-repair notification, yet they owe us $50/day since the missed 10/13/22 completion date ($250 to date). The dealership's proclaimed customer service excellence has been absent since delivery.

Date of transaction: 4/13/22 to present. Issue: Bought a 2021 Ethos Entegra from a La Mesa RV branch. It's being serviced at their repair center. I've had many issues since three weeks post-purchase. I contacted RECVAN multiple times to buy it back, but they refused, only offering a trade-in with an extra $10k. The vehicle is a lemon. Problems include a bad coach battery, various engine warning lights, a faulty rear camera, gas smell, and a gas tank issue requiring a tow to Dodge for repairs. Additionally, the refrigerator leaks, the bathroom door sticks, the TV audio and master control panel failed, the heater is inadequate, and there are loose screws and rusted nails. Currently, the general warning light activates with the headlights. The worst issue is sewage leakage from the black tank, making the vehicle uninhabitable. La Mesa/RECVAN has quoted over $4k for repairs and blames me for the sewage damage.

In December , I bought an RV from La Mesa RV and took possession on January 13, 2022. After a brief orientation, additional items were identified and fixed. After returning home, I noticed several malfunctions that should have been caught during dealer prep or before the orientation. I've been disputing with the company since then to fix these issues. Over 5 months, I've made two extra trips to their location at my expense for repairs. By May 25th, all but one issue was resolved (damage to the passenger headlight area). At my last service, two company reps agreed to fix the fiberglass issue at their expense, a promise made in front of my wife and me. However, as of June 9th, I was informed they won't cover the cost anymore. These trips to Phoenix have been costly for me, including gas for a 400-mile round trip and accommodation for 5 nights. Their refusal to fix the issue in one visit has led to excessive expenses. Now they won't honor their verbal agreement to repair the damage. Contacting them for appointments is futile, requiring daily calls for over a week to schedule. This third repair attempt highlights their persistent failure to take responsibility and address customer issues. I refuse to pay for the repair and wish they would uphold their verbal commitment.

Issue: I incurred costs that were the result of delays in completing warranty work on my *** that were totally created by personnel at La Mesa RV that could have easily been avoided. These costs are listed below:1. $400 in having to forfeit aTtending a *** rally I had signed up for in July and was not able to attend on 12 October due to the delays.2. $52.13 in Uber cost when I was notified the work had been completed by the service advisor and finding out there were 2 remaining items on the work order that had not been completed and forcing me to find a way home.3. $38.13 in Uber costs in having to return to the dealership when the remaining 2 items were finally completed.Summary of events: I brought my new 2021 *** into La Mesa RV per a scheduled appointment on 10 Aug for warranty repairs which included 2 recalls, 10 component adjustments, and 2 issues regarding a TV with an inverted display and the *** Watt inverter not turning on.3 *** Service advisor () stated the *** inverter, and a trim piece for the galley had been ordered.23 *** I initiated a telecom between the *** and the *** mfg, Leisure *** and determined the parts had not been ordered. The *** had not submitted any paperwork to start the process.7 *** Service advisor called and stated their parts *** had found an exact replacement inverter to be delivered the next day.8 *** Received a call from LTV and was told the inverter the dealership had received was not the correct part. I had requested the service manager call me and left 2 messages with Customer Relationship Mgr to request help with no call backs.11 *** I notified the *** Rally coordinators I would not attend the rally and had to forfeit my $400 deposit. I also sent a letter to the La Mesa RV CEO to request help.20 *** Dealer called that the *** work was completed.21 *** Uber lift home after determining the work was not done. $52.13.22 *** Uber lift back to the dealer to pickup the . $38.80

+ Company took advantage of my high risk to Covid-19 by hiding all the damage when I did my inspection and using the fact that I can't come in to the office to drive pricing higher and hide behind excuses of dealing with the banks + Company made false claims about the mileage and the fact that the unit was used and not new. + We contacted them within 2 hours, no returned phone calls, so returned the vehicle the following morning within 12 hours of purchase. We were told "Sorry, Yours vehicle was sold within hours, Sorry call corporate." + Corporate "Sorry we won't help you, Call the Attorney General if you want and hangs up" + We have an open case with the AG's office Company performed predatory actions against us after we agreed to replace used vehicle with a new one for an extra $8000 - Tried to extort additional money from us by claiming the bank required $34,000 more down payment day before closing - Told us we were denied financing because of my disability after we refused to pay $34000 even though we got financing on the used vehicle they sold us - Ran 5 credit checks without our permission and now dropped my credit score 50 points costing me thousands in interest payments and limiting my financing options - this was intentional - Threatened to sell the replacement vehicle if we didn't come up with all cash or $34,000 within 8 business hours knowing that i have to be at my doctors due to my disability the day of the deadline which they knew for 4 weeks + We have requested their bank records or our credit inquiries and they are hesitant about telling us who is denying us about disability + We have requested all credit inquiries they performed without our permission + To conclude, after 4 weeks, they have taken our trade in, our $20,000, given us a lemon, agreed to take this lemon back only if we purchase another vehicle at a higher price which we agreed but our $8000 agreement has now turned into $34,000 Please provide any help or contacts

I purchased a 2021 Winnebago Minne back in June . When I arrived for pick up at La Mesa RV in ***, *** my trailer had been robbed of parts by the dealership itself after I had paid in full! I was then told I would have a service appointment scheduled. In September I had moved to ***, , and took my trailer to La Mesa Rv in ***, . *** walked the trailer with us as we pointed out all the defects we had found on the trailer since purchase. We explained that we had travel plans with the trailer in Oct and wouldneed it back then. It was a full month the trailer would be in their care. In that month nothing was done except for velcro applied to the back seats of the dinette. The trash was left on the table all the stickers pointing out issues to address were still on the trailer. Someone used the toilet and didn't flush the tank. We were told nothing was able to be completed because they were waitingon Winnebago warrantyapproval. I took my trailer as I already had prior scheduled and paid for arrangements. They were to get back to me as soon as they had approval and parts ordered. November after not hearing from them since I picked up the trailer in October I called to follow up on the status to be told due to covid things are on backorder. they stated they would try and overnight or expedite parts they could to take care of some of the major issues. December I get an email asking to survey the *** which reminds me I hadn't heard back from them in over a month. I called the service department at La mesa RV *** to be informed no order was ever placed. I then spoke with *** and *** who ensured me they were going to get to the bottom of this and get it fixed ASAP. I was told last night that an order was being placed by *** and *** and *** was to call me back with a Parts order number as soon as he had it in hand. This morning when we called for order # we are back at square one

Purchased a $500,000.00 + Motorhome in late March 2022. Immediately had numerious (over 50) problems. Have returned it for repair multiple times, left it with trouble lists in May. La Mesa kept the Motorhome all summer through August, fixed less than 40% of the problems. In the meantime while the Motorhome was in their possession the right front slide out was damaged, drivers mirror was knocked off & dash pad was scratched. They did a terrible job of partially fixing what they broke. On top of all that the Motorhome was a filthy mess inside and out had 125 more miles on it than when I left it, radio was blaring party music, looked like someone took it for a party weekend. *** were all informed of this at the time I picked coach up in September. All I recieved were excuses. Had to drive coach over *** miles to ***. and spend a month there to get get the rest of the items fixed. Have since had re-occurance of some items & some additional items which will neccessitate another trip to *** as I have lost all confidence in La Mesa. The scratched dash still has not been fixed. While in *** I find that the paint protection package sold by La Mesa was never applied. Then over Xmas hollidays I find that the roadside assistance package sold was useless for anything other than towing (no road side mechanic as told), so I was stuck for 2 weeks before I could get a starter fixed. The entire $15,000.00 + protection package is useless. La Mesa needs to refund all monies paid for extended warranties. Reimburse me for the trip to *** including the month spent there. Pay trip expenses for the additional trip I will have to make within the next month. Have my original Warranty extended for six(6) months. Replace/reimbuirse for scratched pad. Reimburse for 2 Wine *** of wine broken when couch that was never anchored to floor turned over dumping both *** along with wine and broken glass on the floor.

We bought a Winnebago on July 13th and started a trip from one city to another. Upon reaching our first destination, the temperature was 102, so we tried to use the air conditioning in the back unit, but it failed. After unsuccessful attempts to get service, we spoke to a representative at La Mesa RV who suggested driving to their facility for a diagnosis on July 22nd. They couldn't fix it quickly, so we continued our journey along the cooler coastline. By July 26th, a heatwave made it unbearable, and we had to leave the vehicle to finish our trip elsewhere. On July 31st, we began our return, but the group split due to the heat. It took my husband and son a week to return the vehicle for service. I arranged for service on August 9th, with a mobile appointment set for late September, which was frustrating given the expense. The mobile service later identified the need for a new stair unit and a cooling system circuit board. However, after ordering parts, they managed to fix the issue by rewiring, rendering the parts unnecessary. We were misled about the parts needed, and despite continuous follow-ups, the service was unsatisfactory. We spent an hour on the phone with a representative who directed us to an unresponsive service advisor.

On Feb 18th, 2023, I purchased a used 2020 Coachmen Freelander 27QB. First, *** took me into the service and started picking things and throwing them on a desk. Thinking they went with my *** until she told me what I owed. I said I thought this went with the *** or a gift (since no one mentioned or discussed this with me.) she said my gift is their catalog! Then papers were coming at me to sign with brief explanations. Driving home I hit a curb and felt it rock, felt like it was going over, luckily it didn't. I slowly made it home. Informed that I only had 15 days to test drive, I drove the 20ish miles to my brother's. I drove to my brother's on *** of the highway at the slowest pace possible terrified. Heard awful noise. Feb. 22, I drove the *** back to La Mesa, ***. and told them I was afraid to drive it and I there is something wrong with it. *** and I went for a drive and I made him drive. He heard it and we went back and talked to service. They said it was probably a loose heat shield, but no offer was made to fix it. Salesman gave me 2 cards of their used *** buyers. I contacted and he said he would get back to me later that afternoon. I texted the next morning and he said he would get back to me later, he never did. The next day I called the other salesman and he had to contact the other out of courtesy and someone would get back to me. That was Friday, monday I called and left a message stating I would be taking further action. He called back later and apologized, said all that they could give me for the *** was $45,000. and $5,000 dollars for the deduction of money not financed. The total financed amount was $70,285.75. I believe they should pay back the amount financed less *** $1499.00, service contract $5905.00, and roadside assistance, ***, I am willing to forfeit my $1500.00 deposit and pay the licensing fee of $390.10. Respectfully

Customer Number: Confidential and Date Of Purchase: November 12th Product: Keystone/Redwood 4150RD 5th Wheel Dealership: Confidential Center Complaint: The team was sent out four times to document the same issues repeatedly without updates on warranty approvals, parts orders, or timelines for delivery and installation. We took delivery on November 12th, and by the end of January, we still lacked a working fireplace, oven, screen door, main door, or bathroom sinks. After the fourth service call, the mobile service manager informed us that we must contact Keystone/Redwood directly for parts and service since we were relocating and nothing had been ordered. No information was provided about whether our case details would be forwarded to Keystone. The service from LaMesa has been extremely disappointing. Prospective LaMesa RV buyers should inquire about warranty approval wait times and parts availability, especially during peak sales events when manufacturers may not produce parts. Our experience has been frustrating, to say the least. All correspondence with LaMesa's sales, service, and executive staff is documented, and my phone records can substantiate these communications.

We bought extra services with our motorhome at La Mesa RV in October , including a 5-year warranty. Unfortunately, we've been unable to get service at La Mesa RV. Our calls go unanswered, we're directed to the manufacturer, or delayed due to high demand and staff impacts from Covid. We were assured better care with this warranty, but La Mesa RV has failed to deliver. I believe a full refund is warranted due to their non-fulfillment. I contacted the CEO of La Mesa RV on November 8th after a fruitless wait for a September appointment. The service department canceled, citing unforeseen issues, and suggested a December slot. I informed the CEO of my decision to cease dealings with their service department. After no initial response, I got an email from La Mesa RV's management. Despite completing their forms, I was informed of only a partial refund of $3,153.04, not the full $8,012.00 I paid. I am pursuing a full refund for the undelivered services.