Lancome.ca
Reviews and Complaints

I've been usin' Lancome.ca for 40 years now, and I gotta say, it ain't doin' nothin' for my wrinkles. Don't waste your cash on this stuff, folks.

Lancome.ca ain't all that great, to be honest. I ordered something and they didn't even ship it to me! Can you believe that? And to make matters worse, the thing I ordered wasn't even in stock, but they still let me place the order and charged my card. What a rip-off! I'm really disappointed and won't be doing business with them again.

I been using Lancome.ca for a long time now, and I gotta say, I'm pretty happy with it. I've been using Nutrix for like, 28 years now, and I don't see myself stopping anytime soon. I've tried other moisturizers, but they just don't compare. I mean, why fix something that ain't broke, right?

But, I do have one bone to pick with Lancome.ca. Why do they keep discontinuing product lines? It's like, come on, I'm a loyal customer here. I don't want to have to go searching for a new product every time you decide to stop making something. It's a real pain in the you-know-what.

Other than that though, I really do love Lancome.ca. They've got a great selection of products, and everything always arrives on time. Plus, their website is super easy to navigate. So, if you're looking for some high-quality skincare products, I'd definitely recommend giving Lancome.ca a try. Just be prepared to switch things up every once in a while if they decide to discontinue your favorite product.

Lancome.ca is not the best website to buy stuff from. I had a bad experience with them. I ordered something from them and it took forever to get to me. I didn't even know they canceled my order until I called them after 15 days. It was so frustrating. I couldn't even find their customer service contact information easily. I had to search for it for a long time. I don't think I will be buying from them again.

I gotta say, I was pretty disappointed with my experience on Lancome.ca. The service was just plain awful. I tried to make a purchase, but the site kept giving me errors and saying it couldn't complete my transaction. But guess what? It actually went through, and I ended up with three identical orders that I couldn't cancel. What a mess!

So, I had to wait for the orders to arrive, return them, and then wait even longer to get my card credited. It was a huge hassle, and I was not happy about it. And don't even get me started on their customer service. I had to wait over an hour just to speak to someone, and they kept putting me on hold and couldn't even help me in the end. What a waste of time!

Honestly, I don't think Lancome.ca even cares about their customers. The personnel I spoke to were rude, disinterested, and slow. It was like pulling teeth just to get any kind of help. If you're thinking about buying Lancome products, I would definitely recommend going to a store instead of trying to buy online. Trust me, it's not worth the headache.

Hey there,

Last autumn, I got an order from Lancome.ca, and the perfume sample that came with it was broken during shipping. When I contacted them about it, they told me to return the whole thing, and they wouldn't give me the full price back because of the broken perfume. I mean, come on, it's not like I was the one who shipped it! I even sent them pictures of the package as soon as I got it, but they didn't help me at all.

Anyway, I decided to give them another chance and ordered again, spending around $300 this time. But when I got the package today, I found out that they sent me the wrong products, which I found out online were only worth about $100. I don't understand how they keep making mistakes like this, and they won't even take responsibility for it.

So, my advice to you is to not use Lancome.ca. Instead, go to a store and buy your products there. At least that way, you know what you're getting!

So, I gotta say, I'm not the only one who's had a bit of a rough go with Lanc?me.ca. I ordered a couple of their Spring Essential kits, and when they arrived, I noticed that one of the kits was missing a Genefique serum. I hopped on their online chat to let them know and even sent over some pictures of what I received. I just wanted the missing item, but the customer service rep said they'd give me a refund instead. I asked if I needed to send back the incomplete kit, but they said I could keep it. (Honestly, I just wanted a complete kit, but whatever.)

They said I'd get an email to confirm the refund process, but I didn't hear anything for a few days. When I followed up, they said I needed to send back the incomplete kit to get the refund. But here's the thing: I bought these kits as gifts for my friends, and I just wanted a replacement. But for some reason, Lanc?me's back office team was all about refunds and not replacements. (I have no idea why.)

After all that frustration, I decided to just return my online purchase. I'd made two purchases, each over $200, so I hope they refund me promptly. Honestly, it's just not worth the hassle to buy from Lanc?me.ca.

My experience with Lancome Paris Canada was absolutely terrible.

First off, they gave me the wrong customer service number when I called. They gave me the US number instead of the Canadian one. When I finally got the right number, I was put on hold for what felt like forever.

Secondly, when I finally got through to someone, it was a relay agent who only spoke French. I don't speak French, so it was really frustrating trying to communicate with them. Eventually, I was able to speak to someone who spoke English, but it took a lot of patience and waiting.

Thirdly, I ordered a product that was supposed to come with a promotion, but when I received my order, the promotion product was out of stock. I was really disappointed because it was still being advertised on their website. I asked for a refund, but they told me I had to pay for my own shipping and they could only offer me a 10% discount on my next purchase. It was not acceptable to me at all.

Overall, I was extremely disappointed with my experience with Lancome Paris Canada. If it wasn't for my mom asking me to buy something for her, I wouldn't even bother trying to buy anything from them again. It's really frustrating when companies don't deliver on their promises and don't make things right for their customers.