Menu
For Business Write a review File a complaint
Etude House Customer Service Phone, Email, Contacts

Etude House
Reviews and Complaints

www.etudehouse.com

Learn how the rating is calculated

3.7 9 Reviews 1 Complaint
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Etude House Reviews 10

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Etude House Excellent Customer Service and Quality Products at Etude House

I recently purchased some skincare products from Etude House for my girlfriend as a gift. I was a bit clueless about what to choose, but the staff at Etude House were really helpful in guiding me towards the best options for her. When my girlfriend received the gift, she was really impressed and happy with the products. I was also pleased to see that she liked them so much. Overall, I had a great experience shopping at Etude House and would definitely recommend it to others looking for quality skincare products.

Read full review of Etude House
Hide full review
ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House Review: Hit or Miss? Products are great, but website, shipping, and customer service can be a pain

Yo, I gotta tell ya, my experience with Etude House has been a real rollercoaster ride. I've been on their website for a couple months now and let me tell ya, it's been a real struggle. First off, their website is a bit wonky. Sometimes it takes forever to load and other times it just straight up crashes. But hey, I guess that's just the internet for ya.

Now, when it comes to their products, I gotta say, they're pretty bomb. I've tried a few of their skincare items and they've really helped my skin out. But, there's always a catch, right? The downside is that their prices can be a bit steep. I mean, I get it, quality comes at a cost, but sometimes it's just not in my budget.

One thing that really grinds my gears though is their shipping. It takes forever to get my order and sometimes it arrives damaged. Like, come on, can't they just pack it a little better? And don't even get me started on their customer service. It's like pulling teeth trying to get a response from them.

Overall, I'd say Etude House is a hit or miss. Their products are great, but their website and shipping can be a real pain in the butt. If you're willing to take the risk, go for it. But if you're looking for a hassle-free shopping experience, you might want to look elsewhere.

Read full review of Etude House
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House: Top-Notch Customer Service and Beautiful Products

I just ordered from Etude House and I gotta say, their customer service is top-notch! They really helped me out in choosing what I needed, which was super helpful. I haven't tried the products yet, but they look so pretty and smell amazing. I'm starting to become a big fan of Korean cosmetic brands, and Etude House is definitely one of them! Can't wait to try out their products and see if they work as good as they look.

Read full review of Etude House
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House: Your One-Stop Shop for Beauty Needs

I really like Etude House, they got everything you need for your beauty routine. They got skincare, makeup, hair stuff, and more. The Pink toner, emulsion, serum, and lotion sets are the bomb. They make your skin feel so good and hydrated, especially if you got dry skin like me. It's a bummer they don't sell it in the US, but they got a website where you can buy it from.

Read full review of Etude House
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Etude House Effortless, Natural Beauty: My Love for Etude House Korean Makeup

Etude House is one of my all-time fave Korean makeup brands. I love how it gives me a natural, "no-makeup" makeup look that's perfect for everyday wear. The packaging is super cute and the products are a breeze to apply. I can always count on Etude House for effortless, on-the-go looks that are perfect for my busy lifestyle.

Read full review of Etude House
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Etude House Effortless Shopping for Korean Beauty Products on Etudehouse.com

Etudehouse.com is a website that sells Korean beauty products from the Etude House brand. The site is super easy to use and has a ton of different things to choose from. You can pay with PayPal or a credit card, which is pretty cool. When you're buying stuff, you can either make an account or just check out as a guest (which is what I did). The stuff I got was packaged really well and came in a box with the Etude House logo on it. I think that's pretty neat because it shows that you're getting stuff straight from the source.

Read full review of Etude House
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House Review: Affordable Korean Makeup & Personal Care with Top-Notch Customer Service

I gotta say, Etude House is pretty darn good. I'd give it a solid 4.5 stars, you know what I mean? It's a Korean store that sells makeup and personal care stuff, and they ship all over the world. And let me tell you, their prices are on point! They've got a ton of different products to choose from, and they all work pretty well. Don't expect miracles, though - you get what you pay for, you know? But the pictures on the site match up perfectly with the real deal, and it's way cheaper to buy from Etude House than from Amazon or Ebay.

But the best part? Their customer service is top-notch. They answer super fast and are always ready to help you out, even if you've got a complaint or two. That's more than I can say for some other online stores (I'm looking at you, Rosewholesale). And the shipping time is usually pretty accurate, too.

All in all, I'd definitely recommend Etude House. It's a great place to get your makeup and personal care fix, and you won't be disappointed.

Read full review of Etude House
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House: A Top-Notch Cosmetics Company with a Commitment to Customer Satisfaction

Etude House got a lot of beauty products that you can choose from. They got makeup, skin care products, and fragrances. Their products are top-notch, and they use quality ingredients and advanced manufacturing techniques. You can tell that they put a lot of effort into making their products.

People love Etude House, and it's not hard to see why. They got some creative and innovative marketing that catches your attention. They also collaborate with celebrities, which is pretty cool. But what really sets them apart is their commitment to customer satisfaction. They really care about their customers and want them to be happy with their products.

Overall, Etude House is a high-quality cosmetics company that people really like. They got some great products, and they really care about their customers. If you're looking for some new beauty products, you should definitely check them out.

Read full review of Etude House
Hide full review
ComplaintsBoard
V
Verified customer This review was posted by a verified customer. Learn more

Etude House Etude House Review: Frustrating Order Cancellation Loop & Poor Customer Service

I recently had an experience with Etude House and I must say, it was not a pleasant one. I placed a total of 7 orders on their website, but unfortunately, I kept encountering a processing to order cancel loop. It was quite frustrating, to say the least.

My first order was for the Etude Hershey Limited full set on February 3rd. I made the payment and the order was in processing status. However, after several days, on February 12th, I discovered that the order had been cancelled without any notification or email from Etude House. I was quite surprised and confused, so I decided to reach out to them via email.

Their response was that my payment had failed and I needed to provide proof of the credit card transaction record. I did as they requested and my order was put back on processing status. However, after several days, the order was cancelled again without any notification. I checked my inbox and junk mail, but there was no email from Etude House. I had to write to them again and they replied that the full set limited was out of stock. They had to cancel the order and refund me. I had to reorder items with ready stocks, but the same thing happened again. It was a loop, and that's why I had so many cancelled and closed orders.

I believe that if an item is out of stock, customers should not be able to place an order for it. Etude House should put how much stock they have, so customers can't place an order once the items are out of stock. It's quite frustrating to have to wait for over a month to see whether they really refunded me. I felt like I was being scammed.

My latest order had a complete order status, but after a few days, it became processing, then processing1 again. I believe they will cancel my order without notice again, and I'm sure they will say it's because it's out of stock. I'm not confident that I'll ever get my order, and I'm still waiting for the refund on the cancelled order.

Overall, this was my worst online shopping experience ever. I hope Etude House can improve their website and customer service to avoid such issues in the future.

Read full review of Etude House
Hide full review

Etude House Complaints 1

ComplaintsBoard
H
10:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Etude House Etude House Review: Quality Products and User-Friendly Website

But overall, the coverage was pretty good and lasted throughout the day. I also really like the packaging, it's cute and girly.

I decided to check out their website, etudehouse.com, and was pleasantly surprised by the variety of products they offer. From skincare to makeup, they have it all. I ended up purchasing their Moistfull Collagen Cream and it has been a game changer for my dry skin. It's super hydrating and has helped with my fine lines.

Their website is easy to navigate and they offer free shipping on orders over $50, which is a great deal. I also appreciate that they have a rewards program where you can earn points for purchases and redeem them for discounts.

One thing to note is that some of their products can be a bit pricey, but I think it's worth it for the quality. Plus, they often have sales and promotions so keep an eye out for those.

Overall, I'm really happy with my experience with Etude House. Their products are high quality and their website is user-friendly. I would definitely recommend giving them a try.

Read full review of Etude House
Hide full review

Is Etude House Legit?

Etude House earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Etude House to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Etude House is known for their high standards and safety. If you're thinking about dealing with Etude House, it's wise to check how they handle complaints.

Etude House has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Etude House's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Etudehouse.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Etudehouse.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Etude House as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Etude House have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Etude House and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Etudehouse.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Etude House

Screenshot Etude House
Etude House is a popular South Korean beauty brand that has gained a massive following worldwide. The brand was founded in 1985 and has since then become a household name in the beauty industry. Etude House is known for its playful and whimsical approach to beauty, with a focus on creating products that are both fun and effective.

One of the things that set Etude House apart from other beauty brands is its commitment to using high-quality ingredients in its products. The brand uses a combination of natural and synthetic ingredients to create products that are gentle on the skin while still delivering impressive results. Etude House products are also cruelty-free, which means that they are not tested on animals.

Etude House offers a wide range of products, including skincare, makeup, and fragrance. Its skincare line includes cleansers, toners, moisturizers, and masks, all of which are designed to address specific skin concerns. The brand's makeup line includes everything from foundation and concealer to eyeshadow and lipstick, with a focus on creating products that are easy to use and long-lasting.

In addition to its products, Etude House is also known for its playful and colorful packaging. The brand's products are often adorned with cute and whimsical designs, making them a favorite among beauty enthusiasts who appreciate a touch of fun in their beauty routine.

Overall, Etude House is a brand that is beloved by many for its commitment to quality, effectiveness, and playfulness. Whether you're looking for a new skincare routine or a fun new lipstick shade, Etude House is definitely worth checking out.

Overview of Etude House complaint handling

Etude House reviews first appeared on Complaints Board on Jun 16, 2023. The latest review Excellent Customer Service and Quality Products at Etude House was posted on Jun 16, 2023. Etude House has an average consumer rating of 1 stars from 10 reviews. Etude House has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.8
10 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Etude House Contacts

  2. Etude House social media
  3. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  4. View all Etude House contacts
Etude House Category
Etude House is ranked 53 among 152 companies in the Make-Up and Cosmetics category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.