I have been going to this store for years. Spent quite a bit of money there- sent my daughter, and am HORRIFIED at the HORRIBLE customer service! The front desk is all about sales- I get it, BUT...I had requested a service that I was later (in the room, by the actual technician) told that I was not a candidate for. She took photos of my skin, sent it to her corporate office, who also then said I was not a candidate for...BUT...they charged me already for it- through PatientFi, which the front desk girl suggested since my bill in total was over $4,000.00- a LOT of money! I had a very bad reaction to the Potenza treatment that I received, and my physician told me not to continue with the treatments...when I called PatientFi to cancel the "loan" I was told that Laseraway was already paid, and I needed to contact them. Laseraway flat out REFUSES to return my money. Charging me for services not received, that I am not a candidate for...and then saying "use the money on other services"-THAT IS EXTORTION! After spending soooooooo much money there- to be treated like that...DO NOT WASTE YOUR MONEY! I am intending to file a claim with small claims, and see if there are any attorneys interested in starting a class action. I'm pretty sure I am not the only one they have done this to! I told the mgr. that I was told by my physician to discontinue the treatments...she could care less! It is ALL about the money at this place. BEWARE! But wait...they want me to come back...AND...I received 2 sales calls even after all this... I should have checked with BBB- 395 complaints in the past 3 years...that's a lot!
Claimed loss: $5098.45
Desired outcome: refund
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