LATAM Airlines / LAN Airlines
Reviews and Complaints

I am a Muslim man, my religion prohibits me from eating certain foods. I am only allowed to eat foods that are halal certified.
When booking my ticket I specifically chose the halal meals option hoping to eat something to eat during my travels(which was very long- Johannesburg to Argentina)
The flight attendants never knew what I was talking about when I asked for the meals which I PAID FOR! This is just rediculous!
I was forced to only have coffee and some snacks I had in my hand luggage!

This is unacceptable.

What I want to recompense me for my hardships during my flight to Argentina from Johannesburg is an upgrade in my seat, I want to be moved to first class as this is the least you guys can do for my terrible experience.

Kind regards, an unhappy customer

Good evening,
I have just returned from Santiago on your flight from Santiago at 20.55 the flight was IB 7322 to Madrid on 19/11/2017The aeroplane was very comfortable but the food you offered was terrible. It was over cooked and presented worse than any airline I have been with in 50 years. I was asked if I wanted a drink and I said I would like orange juice and a coffee the attendant said orange juice or coffee. She had a terrible attitude and was polite to the Spanish speaking man but off hand with me.
I cannot believe that we were only offered a drink with our meal and not otherwise. When I went to the galley for some water I was ignored until I said excuse me and then only one person even bothered to look my way. I was grudgingly given half a glass of water.
I think some training in customer care is required and as I trained people in the hospitality industry all my working life I know what I am talking about.
I hope you will have the decency to acknowledge this message, I look forward to getting your response.
Kind regards,
Margaret Lexton.

My flight is from New York (jfk) to Santiago, Chile. But i have connect flight in Lima. When i got out from the airplane after 30mins, i realized that i forgot my duty free bag and inside the bag is 4 boxs of chocolates, it's a gift for my family. I went to Latam counter and talked with the man who set there, he told me to wait 1 hour for new group and they can help me. After 1 hour i went to talk with them again and she was calling someone to check and told me to wait 20mins. When i got my duty free bag, i was very happy and said thank you. But i really wondering why my bag is opened so i check immediately. Someone was eat my chocolates( 1 box of is gone) i told that women who was helping me and she didn't say anything so i want to complain then she give me paper so with the complaint. It was very bad experience with Lima and Latam. She said it was my fault to forgot it but i think you couldn't eat costumers things. I'm very disappointed about Latam. I will think if i would like to flight with Latam again.

I have been trying to use my LATAM km (100, 000km which are expiring tomorrow) for 2 months now. Customer service is absolutely horrendous. I have called the contact center countless times and lodged countless tickets. Each time all I get is an email saying LATAM tried to call me - but I have never had a single missed call! So I call again and give the ticket number - and I get a unhelpful, inconclusive answer. Sometimes it is "yes there is availability but we are not able to book it. Someone will ring you back in the next 5 minutes to do this" (no-one ever does). Sometimes it's "We will check for you and get back to you in the next day" (no-one ever does). The quality of the connection is terrible too I can never hear clearly what the rep is saying, and their English is generally not very good. You don't get this with any other oneworld airline.. wherever they are located.
I don't understand as well why each time you get a different customer service rep - why can't one person be assigned the ticket and actually just help until it is resolved? I thought airline alliances were meant to be helpful? Bottom line is my points are just going to disappear (60, 000 already expiry earlier this year because of this exact same problem) and LATAM does not care in the least even after years of loyalty.

Requset for copensation:-

My self Sarabjit Singh Jabbar and my passport number is N5268607. I traveled with Ethiopian and latam airline from Delhi to Chile on dated 19/10/2017. My prime purpose was to come here to perform in the "seminaro de danzes Indo" and I was representing INDIA in this seminar, i was performing on 21/10/2017, but I am not able to perform in this seminar because my all costumes and the related stuff was in the baggage's that delayed by your airline .
My Baggages Complent no:- SAJJ 26615

Due to this I have to face too much embarrassment and I feel more then insulted and it was like I suppose to die.

And I called many times to your office and they said your baggage's are on the way but I have not received my baggage's on time. i received my one baggage on 25 October 2017, which i received from BLUE EXPRESS OFFICE from LOS ANDES not on that address which i provide to your airline and second baggage i received on 26 October 2017. Its written on the document you gave to me that if you not received your luggage within 24 hours one of your staff will contact and update me, but no one contact me instead i have to call to the airline to get updates .what is this, what kind of service you are providing, even you are not on your commitments, i am amazed how you running this airline or you don`t bothered about your customers.

But the main thing is I am not able to perform in the seminar for the purpose I came here and spent too much money on the ticket with your airline and aslo festival oraganizetion did not pay my seminar fee also, i have spent too much money for baggages i was go to airport one time and also go to Blue Express Office.

I would like to request to the authority please give compensation, I will be very thankful to you and will appreciate your concern. Deatils of my lose given below:-

Air Ticket:- 1726 $ (USD)

My Seminar Fee:- 1700 $ ( USD )

Airport transfer :- 45 $ ( USD )

Blue Express transfer :- 15 $ ( USD )

Miscellaneous expense:- 200 $ ( USD )
Thanks for your time and consideration.
Looking forward to hearing from you real soon.

Kindest Regards,
Sanjh International Folk Academy (SIFA)
Sarabjit Singh Jabbar (Director)
[protected] • [protected]
web : www.sifa.in
Email : [protected]@sifa.in • sifa.[protected]@gmail.com
Visit our Facebook Page

Vergüenza Latam!comprar pasaje por internet i que no le digan, , adviertan a uno que ese pasaje no devuelve el dinero ya que cuando lo compre feliz de ir a Chile i estar con mi familia estaba bien de salud! I ahora en manos de mi especialista no puedo ir por estar ENFERMA i necesitar de estar en reposo en casa, que pena de ver que no les importa nada más que sus negocios! Nunca más viajó con ustedes solo con quantas que son más humanos! Gracias por nada, i a ver a mi abogado!

Yvon A Vaillant, e ticket [protected], damage bag number [protected], my e-mail is [protected]@rogers.com. I will try to send you the report I wrote by e-mail. Two ticket numbers have been opened - 6519716 and [protected]
This is the report I wrote...Hello;

I am getting the run around by airlines about a damage piece of luggage on my trip from Ottawa to Salvador.
Here are the details of my trip:

Ticket number with United: [protected] Confirmation: JDW3XD

I paid for an additional piece of luggage so I have three luggage tags, which are:
[protected], [protected], [protected]. They were checked in Ottawa (YOW). The flights from Ottawa to Sao Paulo were United Airlines UA6343 and UA861. Flight UA861 was delayed leaving Washington for Sao Paulo due to computer issues (important detail). As I suffer from a very bad back from previous injury, I have problems walking long distances and had wheelchair assistance in all the airports.

Arriving in Sao Paulo (late due to the late departure time) I was brought, after clearing the Federal Police, to the luggage carousel to identify my bags by a United Airline employee. I told him I had three (3) suitcases to be picked up, so he secured the services of another United Airlines employee to push the luggage cart through customs process. As soon as bag bearing code [protected] came out on the carousel I noticed that it was damaged and mentioned it to the United Airlines employees and that I wanted and needed to make a claim. However, they said, that because the flight was late arriving and we had go to the correspondence desk of Latam (TAM) to drop the three pieces of luggage and then through two terminals to get to the gate for my flight to Salvador, that I would need to process my claim through the internet with United Baggage services.

I was able to connect with my flight for SSA (Salvador) on time.

When I arrived at my final destination (Feira de Santana, which is more than 120 km from Salvador's airport-not easy for me being handicapped to travel back there to deal with LATAM on site), I took pictures of the damage piece of luggage (included here). The following day I contacted United Airlines baggage claim services. Even though the damage was done by them on flights between Ottawa and Washington, both the clerk I spoke with and her supervisor did not want to handle the claim and insisted that I had to claim from LATAM and that I should have done so at the airport upon arrival. I mentioned to them that this is not what their own employees had informed me to do in SaoPaulo. They still did not want to assist me and said I had to deal with Latam. I did that and was just referred to this e-mail address by Andrès Vasquès, , , , , through an e-mail received today.

The broken piece of luggage was brand new and had a value of $150. CDN dollars + 13 % taxes. I am looking for compensation for this as there is no way it can be repaired as you can see from the pictures attached. I am not sure what understanding you have with United Airlines. I can certify that the damage was caused on their flights between Ottawa and SaoPaulo and not on your flight from SaoPaulo to Salvador (JJ3894). Please advise by e-mail asap.
Yvon, thank you for contacting us again and for the information you gave us. We added your comments to the case under the number 6530803 and we'll contact you as soon as it's possible. Please stay tuned to your contact media. Regards.
I also attached pics of the damaged piece of luggage... I can attach them here as well if you wish. Let me know.
Yvon, thank you for contacting us again. We can inform you that the pictures of the damage are included in your case. We're working on the case and we'll contact you as soon as it's possible. Regards.
Finally somebody is listening. Thank you so much. As I mentioned UNITED was responsible for the damage and not LATAM... I hope you can deal with them. Regards.
Jul 23rd, 4:06pm
Yvon, we're here to assist you. Please remember to stay tuned to your contact media. Regards.
Jul 26th, 10:39am
Any update on this?
Jul 26th, 3:48pm
Hello Yvon. We want to inform you that we are currently working on your case, we recommend you to maintain attentive to your contact media, we will contact you as soon as possible. Regards.
Aug 1st, 8:50pm
I am still waiting... taking a long time for a very simple case... what are the issues if may ask?
Aug 2nd, 3:29pm
Hi, Yvon. We apologize for our delayed response. We're working on your case and your comments have been added to it. We'll contact you as soon as it's possible. Regards.
Aug 2nd, 6:22pm
Just got an e-mail from United... not making sense... they say my luggage was lost... what is going on... I will copy and send it to you.
Dear Yvon Aurele Vaillant,

Thank you for contacting the Baggage Resolution Center. I apologize for our delay in responding. We’re experiencing a higher volume of e-mail than normal and we’re working on responding as quickly as possible.

I regret that your luggage was not at your destination when you arrived. I understand how inconvenient and stressful that must have been. We strive very hard to provide our customers and their belongings with safe and reliable travel and your input allows us the opportunity to review our process for future enhancements.

Please check with your final carrier, Tam Linhas ( Latam) Airlines for any compensation or reimbursement due. The final carrier is responsible for working with the customer on these matters.

This email should not be replied to, as the sending mailbox is not designed to receive emails. If you have any additional questions please contact our Baggage Resolution Service Center at [protected].

Thank you for flying with United Airlines.

Regards,

G. Hart

United Airlines

Baggage Specialist / Baggage Resolution Center

For questions related to this message, please refer to case ID: [protected]
Aug 3rd, 12:53pm
Yvon. Thanks for contacting us. We apologize for answering late. We add your comments to your case, we will contact you when we have more information. Regards.
Aug 5th, 5:51pm
This has been going on for quite a while... what other information do you really need to make a decision?
Aug 6th, 10:19am
Yvon, we understand the inconveniences but we are still working on your case number. Please, wait for our contact. Thank you. Regards.
I am trying to understand what ''more information'' you may need to resolve this. The darn suitcase was broken, I was given wrongful information on reporting, I reported as instructed, I sent pictures. hat else do you need to authorize a replacement?
Aug 6th, 11:45am
We are evaluating all information we have. We will get in touch shortly. Please be patience.
Aug 10th, 11:46am
My patience is running out. How long does it take you to evaluate very clear information?
Aug 10th, 2:21pm
Hi, Yvon. We understand your discomfort and we apologize for our delayed response. Your comments have been added to your case and we'll contact you as soon as it's possible. Regards.
Aug 10th, 7:28pm
Should I use this agency to get results...
https://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm
Aug 10th, 9:13pm
Yvon, we really apology with you about the delay on the response of your case, but we want to let you know that we are doing the most as possible to provide you an answer about your case. Regards.
Aug 15th, 1:00pm
How much longer do I wait before escalating this? This is ridiculous!
Yvon, we are still working on it, please keep tuned to your contact information.
Sat 9:12am
You are certainly working VERY SLOW on this case... are they paying you to work by the hour you spend on a case...? This waiting is getting RIDICULOUS. I wish to escalate this. Do you have an OMBUDSMAN? I am fed up with the lack of consideration and lack of response.😡😡😡😡
Hello Yvon. We understand this situation has taken us more time than normal, however, we want to assure you that we are working on your case with the utmost priority and will get back to you as soon as possible. Regards.
Utmost priority... got to be kidding me... been a month now that the incident occurred! You did not answer my question - do you have an OMBUDSMAN?
Your code of conduct states...Customers
the excellence of the products and services offered by the LATAM Group are based on constant innovation, with the aim of anticipating the needs of its customers and meeting their requests with an immediate and competent response, with an honest, friendly conduct of great collaboration...
so where is the IMMEDIATE and competent response?
Yvon. We understand you, trust that we will contact you as soon as possible. Regards.
Tue 10:07pm
I am so frustrated with LATAM... simply awful customer service!
Wed 4:50am
Yvon, we understand your position, and we are sorry for this situation which is far from our ideal. We'll contact you as soon as possible. Regards.
Wed 7:10am
The logic is quite simple to follow... the piece of luggage was damaged by United, it was seen as damaged by 2 employees, I was given wrong information to claim, the last carrier is responsible, I claimed AS INSTRUCTED to United who directed me to LATAM the last carrier, you have all the information (ticket number, flight number, boarding pass information) and pictures of it all... so send me a refund for the piece of luggage or tell me where to bring in in SALVADOR to get it replaced... what is wrong with you people?
Wed 2:24pm
Yvon, thank you for contacting us again. We're working on your case in order to give you a prompt response and we'll contact you as soon as it's possible. Please stay tuned to your contact media. Regards.
More than a month to follow the logic... HARD TO BELIEVE THAT SOMEONE IS EVEN ADDRESSING THE ISSUE... except repeating that you are working on it!
Wed 5:45pm
Hi, we understand your position, and we are working into your request in order to provide a prompt response. We'll contact you as soon as possible. Regards.
Type a message...

On August 12, 2017 I received an alert that my outbound flight JFK to Lima for August 28, 2017 had been re-programmed and I had to access your website to change the outbound date.

I did access your website and changed the re-programmed outbound flight from JFK to Lima for a later date and confirmed the change. However, two minutes later I received an e-mail showing that you had not only changed my outbound flight but also the date of my return flight which was confirmed for September 26, 2017 from Lima to JFK on LAN 530.

I cannot change my return date and I have spent hours trying to get this resolved with your contact center but every representative that I speak to wants to charge me for the change.

Obviously, at this point, I would prefer that you return my reservation to the original booking dates and I am totally frustrated over the lack of service and customer support from LATAM. All I have been able to get so far is the creation of some cases that have not resolved anything.

My flight was from Peru to Orlando I called many times and the agents told me the price ticket for my puppy less than 6 pounds was gonna be 70$ In cabin I got to the airport they charged me $295 dollars I just paid it but it's no what they told me many times and they can check in my records I hope to have a case number and to solve all this .. thanks for replying my email is [protected]@gmail.com

I took you flight yesterday from Sao Paulo to Miami fell asleep to wake up to bits to acting all over my body I'm going to a dermatologist to see what this is I'm very upset on this I been itching and bites all over my body since I landed this is very discouraging to take a flight and to get home to be itching and biting all over from a airplane

I have more.pictures won't let me upload

Dear LATAM,
We are a family of five adults recently travelling in Peru and using LATAM to fly to various locations.
You cancelled your flight numbered 2096 from Juliarca, Peru, to Lima, Peru, on Wednesday, July 19th, 2017. At this time, your airlines customer service at the counter and at the phone number of 51-[protected] which the attendants at the counter provided would not offer us new tickets or any other help to get to Lima to make our connecting flights.
We were forced to take a bus to Arequipa, Peru, and we were given no other opportunity to get to Lima than to purchase new, very expensive tickets to Lima on LATAM flight number 2148.
Our five original LATAM tickets to Lima from Juliarca were priced at US $228.75 each, or $1, 143.75 total, and our new tickets were priced at $305.16, or 1525.80.
Please refund us the price of the unused Juliarca to Lima tickets for $1, 143.75 as we did not use these tickets because you cancelled the flight. You broke the contract with us, we honored your company by purchasing new tickets to continue our travels.
Thank you,
Trina L Goslin
US Department of State, English Language Fellow
Emerita Professor, University of Nevada, Reno, USA

I purchases 2 tickets online on latam web.AT the end the computer ask for a emergency contact.AFter i paid i print the 2 tickets there was a computer error, the second ticket came with a wrong name.I call the same our and the costumer said i see you just purchase, i will help you 24 hours and will be fix.they never fix.someone call me from latam and said we will not help you because is more them 1 letter.and if you want to buy again for your child will be 4.600 us dollars.i told her give my money back.Gess what.since 4/6/17.i am still waithing for my money.THey are send me wrong emmails .I have to find a good lawyer and sue latam airlines.FOR NIGLIGENCE AND LYING TO COSTUMERS JUST TO GET THEIR MONEY.
Sandra DAsilva

The start of the story, Due flight delay almost 16 H or more I made my complain to latam

My claim basically was for my taxi +hotel room one night that became no show +business lost as I was going for meetings business trip. I made my complain all started correctly until the action part came and that is the part of refund
on 29 November Latam confirm the refund and informed me it will take 25-30 working days, voila no problem. The Time arrived I ask Latam all fine ? in one day replay ..uu sorry we made a mistake with your account number but we made the refund on 4th january! the Person name CRA Carol, i asked again how long i have to wait again, no answer as in the email they mention to me ifff u dont recive in 1 month pls contact us ..Its a joke !... I wrote again and this time I copy CEO Enrique Cueto, NO answer we are now 16th january .. I call Costumer S. first the guy ask me to be on hold he is checking my case .. btw I am not hold I can hear all conversation. Agent just asking or dealing his lunch time and telling me that he is checking my case .. I asked him if his lunch is fine if he can check the case ..i mean no need because i made my summery with the dates, i ask him to contact supervisor as he had no idea what was going on. he transfer me ( i think its CRA ) customer relation or supervisor after talk 40 min ... its just a agent that he took by phone CC details that is not allowed :) Bingo again ... The agent has no authority to check my account or either the escalation and asking my bank / CC details on the phone. I am still not having any answer ...WORST SERVICE that makes the customer just frustrated

no owner ship
no smart or solution oriented
no fast replays, no replay at all

i think in 7 day i will go legal action ... i am done

Reservation ID: QG7V1U (Tickets purchased through Flight Centre Elwood, Melbourne)
Due to illness I and my husband were unable to catch our flight to Lima and the connecting flight to Cusco on Saturday the 12th November Flight 2047. We thought we could pay for the missed flights to Lima and Cusco and resume our journey with your airline.

However when we contacted your sales desk at Buenos Aires airport and our travel agency emergency hotline they both informed us that not only LATAM would not help us continue our journey, LATAM had also cancelled all our remaining flights. We were told we would have to purchase new tickets not only to Lima/ Cusco but the return journey from Cusco/ Lima/ and Lima/ Buenos Aires, as well as the tickets from Santiago to Melbourne as they were all on the same ticket.

And then because you refused to reinstate our flights/ tickets we asked the price to repurchase the tickets to Lima/ Cusco/ Cusco/ Lima/ Buenos Aires and Buenos Aires back to Melbourne the amount you quoted was many times more than our original ticket.

So not only did you refuse to let us resume the flights for which we had paid, you also wanted to take advantage and charge us many more times over for seats that we had originally paid for.

Our travel agent said he would try and communicate with you to show compassion and not cancel our whole journey. He was unsuccessful and we had to buy new tickets.

We are used to dealing with airlines that are helpful and who care about their customer service. We did not experience care or service or help from your airline, and to add to this your airline were opportunistic in wanting to make profit on top of the original ticket purchase that you cancelled.

We would like a refund for the tickets and flights that were cancelled.

Our email address is [protected]@bigpond.net.au

Please acknowledge receipt of this complaint.

To The President of TAM Airlines
Ref: Fidelidade Program

My name is Alberto Gomes.
For the last 25 years I have been living in New York City at the same address written bellow.

I travel on TAM Airlines often to visit my family in Brasil.
Unfortunately, today I booked a flight on TAM to go to Brasil and while the travel agency was working on my ticket, I gave them my TAM Fidelidade card # which is [protected] 5 (and I do have a card with my name and number on it).
The travel agency informed me that TAM has issued a new Fidelidade number and the one I have is no longer good. She said that I needed to contact TAM Airlines and get my new card number. I felt embarassed about the entire situation.
I contacted TAM Airlines tool free number 1.[protected] and spoke with several people who answered the phone, unfortunately, the call was being constantly disconnected. Finally I spoke with someone and requested my new TAM Fidelidade number to be send to me in order for me to redime my miles on my trips to Brasil.

Nonetheless, I was unable to achieve my goal and get my new number. The TAM employee who was on the phone with me, was unable to help me.
This is such an inconvenience, and a lack of responsibility by TAM Airlines. I wish that TAM Airlines would have a little more accountability when it comes to inform its customers about such an important change when it comes to change the TAM Fidelidade card number.
Since TAM Airlines Fidelidade has all the records of people who are enrolled on the Fidelidade program. it would be nice if customers would automatically receive their new TAM Fidelidade Card number without so much hussle. It is just a matter of simple custesy and consideration. Where is the Fidelity toward the passengers who travels back and forth with TAM Airlines?
I am requesting that TAM Airlines send to my address bellow my new TAM Fidelidade card with my name and number on it.
I trully appreciate your attention regarding this matter.
If you have any question please feel free to contact me.
I look forward to hearing from you at your earliest convenience.

Sincerely,

Alberto Gomes
348 West 49th St. Apart. # 5D
New York, NY 10019
[protected]
E-mail: [protected]@aol.com

Today I called Lan for the third time, I was trying to purchase a ticket from Lima to Dallas, I gave them exactly the flight numbers and information. Every time they put me on hold, I was transferred to a different agent while they were "looking for my flight" and I had to give the information every time. the third time I was transferred to a voice system that asked me how was the service? really which service, I still don't have my ticket, when I chose my option no. 1 for bad service, instead of transferring to fix the problem... they hung up!

my parents lost the fly from Santiago to Sydney for medical reason so I was told that they lost the tickets and we were force to buy a new ones which we did, next day my parents went to the airport and they were put in the next day fight to Sydney. I have called to cancel the 2nd tickets and I was told there is not refund and the first tickets were cancelled the return because they missed the flight and it was no record of them taking the flight. NO JUST THAT on the aircraft my mother got pieces of glasses in the food eating small pieces and managing to take a big piece of glass from her mouth.. my parents have made a complaint in the aircraft and we have had no respond.

My complaint is not only about TAM airlines, it is about the tendency to squeeze more space from economy passengers. Yes it is business but I think some basics are required from the airlines-they are taking away as much as possible and giving as little as possible.

They don't have to do this. I connected in New York city on Jet Blue-they have the most legroom in the sky and they stay profitable-they treat their customers with respect. Respect is becoming very scarce in the airline industry.

I had a great trip and liked TAM airlines, but their domestic airbus 319, which I flew between Rio and Belo Horizonte, in late June, 2014, is so limited I had to complain. I don't want anything from them. I just want to add my voice to anyone who is concerned how squeezed the space is. On the 319, TAM has removed seat pockets and put the aircraft information card and airsickness bag flat up against the seat in front of you at the top third of it, and holds those in place with the tray table. The seat pitch felt like 30 inches-I think it is advertised at 32 inches. There was no way that seat had 32 inches of leg room. It was so tight my row mates and I left the armrests up. And TAM shows adds the whole flight trying to get you to buy stuff. When I connected in RIO continuing on to Kennedy airport in NYC my rowmate said he had flown GOL airlines in a new 737 to connect into Rio, and that it was a new plane with plenty of legroom. Anyone out there booking a ticket domestically in Brazil might want to consider this.

I remember when LAN CHILE (the original name) was a luxury airline and nobody knew it existed which was o.k.for us Chileans, they were so picky about hiring their personnel, only the most educated, bilingual, real professionals were hired but all that changed when they fell for the globalism bull = lower wages = more profits for LAN. Now they hire primitives from Peru, Colombia, Cubans and Argies. My last trip from the U.S. to Santiago was a nightmare both ways. First, you have to deal with primitives from Peru at the check-in counter. Those people take forever to check you in and can't help to think they are stealing your identity. The woman who checked me in Evelyn who refused to give me her last name, changed my seat without asking me. Then you have to deal with the crew who can barely speak English, one Argie TOLD ME "you are taking 2 cups, just take 1", they were plastic cups stuck together. The pilot should learn English and in the meantime they should have a script to avoid mumbling something and not finishing the sentences.
Then you have to put up with screaming brats for 13hrs non stop while the flight "attendants" do nothing. There was a couple of Argies with a screaming brat who started screaming at the airport, we complained to the flight "attendants" who just smiled like ###s. I asked one of them if LAN trained them for such a situation and she smiled.
I wonder how they would react if something really serious happened during a flight.The bathrooms stink because of the constant changing of diapers.

There was a flight change that increased our layover from 14 hours to 24 hours and TAM never contacted us to communicate this major change. We learned about this change only a month before our departure date and it was by chance when we checked into our accounts. We emailed TAM and there was no response back from them. We had to alter our departure date and flight times since we had a connection. This is quite unacceptable and overall poor customer service! TAM Airlines is really the worst airline I've ever dealt with.