Menu
For Business Write a review File a complaint
CB Furniture Stores La-Z-Boy Sofa recliners out of Frisco, TX
La-Z-Boy

La-Z-Boy review: Sofa recliners out of Frisco, TX

L
Author of the review
3:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I'm writing to let you know of our awful experience on the purchase of our Lazy Boy sofa and 2 rocker recliners, out of the Frisco TX store.

We ordered our ($14k) Lazy Boy furniture in August, 2022 and it was delivered in January of 2023, 5 months later which is how long they told us it would take.

Then in mid June, both electric recliners broke on each end of the couch. We called to let them know of the problem and they said they would send a technician out in 2 weeks.He came out and said they had put the wrong parts in, it took him a total of 5 minutes. Then the customer service lady called to scheduled the pick up, she said they could pick it up the following week and that it would take it 2 to 3 weeks for them to fix it. I asked if they would be brining a replacement sofa and she said, no because they were only taking the 2 broken pieces. The problem is, we were selling our home and had what looked like a car seat in our home during showings. The bigger problem is when I called the store, the manager Terry wouldn't even call me back. He just sent an e-mail referring me back to customer service. We will never buy any Lazy Boy product. They aren't even as comfortable as they were in the store.

Nov 28, 2023 10:24 am EST
La-Z-Boy customer support contacts
Address

One La-Z-Boy Dr., Monroe, MI, 48162-5138, US

File a complaint Write a review
Hello! We are sorry to hear of your frustration. Please send us an email at socialsupport@la-z-boy.com. We would be happy to investigate your concerns.
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More La-Z-Boy reviews & complaints

La-Z-Boy - poor quality/ mechanisims break 25
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - don't stand behind warranties lazy on customer service and quality 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - awful, awful, awful 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - bad service 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
La-Z-Boy - wrong shiipping order
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. La-Z-Boy Contacts

  2. La-Z-Boy phone numbers
    +1 (800) 375-6890
    +1 (800) 375-6890
    Click up if you have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (800) 375-6890 phone number
    Customer Service
    +1 (855) 802-6636
    +1 (855) 802-6636
    Click up if you have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +1 (855) 802-6636 phone number
    100%
    Confidence score
    Warranty Inquiries
    +44 162 851 3810
    +44 162 851 3810
    Click up if you have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +44 162 851 3810 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number 2 2 users reported that they have UNsuccessfully reached La-Z-Boy by calling +44 162 851 3810 phone number
    United Kingdom
    +67 32 232 381
    +67 32 232 381
    Click up if you have successfully reached La-Z-Boy by calling +67 32 232 381 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +67 32 232 381 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +67 32 232 381 phone number
    100%
    Confidence score
    Brunei
    +855 77 366 168
    +855 77 366 168
    Click up if you have successfully reached La-Z-Boy by calling +855 77 366 168 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +855 77 366 168 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +855 77 366 168 phone number
    100%
    Confidence score
    Cambodia
    +671 649 3831
    +671 649 3831
    Click up if you have successfully reached La-Z-Boy by calling +671 649 3831 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +671 649 3831 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +671 649 3831 phone number
    100%
    Confidence score
    Guam
    +852 23 336 281
    +852 23 336 281
    Click up if you have successfully reached La-Z-Boy by calling +852 23 336 281 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +852 23 336 281 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +852 23 336 281 phone number
    100%
    Confidence score
    Hong Kong
    +91 804 061 7200
    +91 804 061 7200
    Click up if you have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number 2 2 users reported that they have successfully reached La-Z-Boy by calling +91 804 061 7200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +91 804 061 7200 phone number
    33%
    Confidence score
    India
    +62 216 667 5933
    +62 216 667 5933
    Click up if you have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +62 216 667 5933 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +62 216 667 5933 phone number
    100%
    Confidence score
    Indonesia
    +81 453 114 001
    +81 453 114 001
    Click up if you have successfully reached La-Z-Boy by calling +81 453 114 001 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 453 114 001 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 453 114 001 phone number
    100%
    Confidence score
    Japan, Yokohama
    +81 355 305 555
    +81 355 305 555
    Click up if you have successfully reached La-Z-Boy by calling +81 355 305 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 355 305 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 355 305 555 phone number
    100%
    Confidence score
    Japan, Tokyo
    +81 486 226 071
    +81 486 226 071
    Click up if you have successfully reached La-Z-Boy by calling +81 486 226 071 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 486 226 071 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 486 226 071 phone number
    100%
    Confidence score
    Japan, Saitama
    +81 523 835 555
    +81 523 835 555
    Click up if you have successfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +81 523 835 555 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +81 523 835 555 phone number
    Japan, Nagoya
    +60 377 185 200
    +60 377 185 200
    Click up if you have successfully reached La-Z-Boy by calling +60 377 185 200 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 377 185 200 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 377 185 200 phone number
    100%
    Confidence score
    Malaysia, Petaling Jaya
    +60 84 320 288
    +60 84 320 288
    Click up if you have successfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +60 84 320 288 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +60 84 320 288 phone number
    Malaysia, Sarawak
    +95 19 669 545
    +95 19 669 545
    Click up if you have successfully reached La-Z-Boy by calling +95 19 669 545 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +95 19 669 545 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +95 19 669 545 phone number
    100%
    Confidence score
    Myanmar
    +92 213 529 5115
    +92 213 529 5115
    Click up if you have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +92 213 529 5115 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +92 213 529 5115 phone number
    100%
    Confidence score
    Pakistan
    +63 470 920 103
    +63 470 920 103
    Click up if you have successfully reached La-Z-Boy by calling +63 470 920 103 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +63 470 920 103 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +63 470 920 103 phone number
    100%
    Confidence score
    Philippines
    +65 63 119 988
    +65 63 119 988
    Click up if you have successfully reached La-Z-Boy by calling +65 63 119 988 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +65 63 119 988 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +65 63 119 988 phone number
    100%
    Confidence score
    Singapore
    +82 317 182 293
    +82 317 182 293
    Click up if you have successfully reached La-Z-Boy by calling +82 317 182 293 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +82 317 182 293 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +82 317 182 293 phone number
    100%
    Confidence score
    South Korea
    +88 628 791 5512
    +88 628 791 5512
    Click up if you have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +88 628 791 5512 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +88 628 791 5512 phone number
    100%
    Confidence score
    Taiwan
    +66 23 760 940
    +66 23 760 940
    Click up if you have successfully reached La-Z-Boy by calling +66 23 760 940 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +66 23 760 940 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number 0 0 users reported that they have UNsuccessfully reached La-Z-Boy by calling +66 23 760 940 phone number
    100%
    Confidence score
    Thailand
    +84 854 136 661
    +84 854 136 661
    Click up if you have successfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have successfully reached La-Z-Boy by calling +84 854 136 661 phone number Click down if you have unsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number 1 1 users reported that they have UNsuccessfully reached La-Z-Boy by calling +84 854 136 661 phone number
    Vietnam
    More phone numbers
  3. La-Z-Boy emails
  4. La-Z-Boy address
    One La-Z-Boy Dr., Monroe, Michigan, 48162-5138, United States
  5. La-Z-Boy social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 25, 2024
  7. View all La-Z-Boy contacts