La-Z-Boy
Reviews and Complaints

My order is:
Sales Ticket Number: [protected]
Date: 2024-11-19

I received 2 sofas, one with color C170033 and the second sofa with color C170053. I never ordered color C170053, it was seller's mistake. We need to replace the sofas with wrong color with new one with color C170033. Now the first sofa with correct color C170033 is making noise when tilting the backrest.

We have La-Z-Boy products that are 25+ years old. Today's La-Z-Boy doesn't hold a candle to those days. They are very helpful while you're in the store, but watch out...product quality is poor, service is so-so. We spent over $8,000 for two recliners. We waited 5+ months for them to arrive.

We returned to the store to remedy quality issues (staples showing, not enough filler, one of the circuit boards quit) several times. We were promised they'd get back to us or someone would reach out to us. After waiting for return calls several times we realized the store is just a dog & pony show. They had our money and that's about all that mattered.

On one visit the sales agent jokingly told us one of the chairs must have "taken a left turn" on the assembly line. On our third and final visit to the store we spoke to the store manager who promised he'd get back to us that afternoon. Still haven't heard from him in over 5 weeks.

Anyone who tells me their looking for a La-Z-Boy product (and sometimes I'll just volunteer my opinion) I tell them our story and how awful they are these days. I just talked someone out of a recliner that was probably going to cost over $4000. He's looking elsewhere now.

The biggest mistake we made was not looking for feedback prior to buying. We trusted the product, but that was a mistake. Makes me think of Boeing. Another great company that has become a has-been company.

I Have never written a review before, but then again I have never been as upset with a store or a store manager before as I am with La-z Boy Hunt Club road.I have been trying for at least 8 months to get a chair repaired for the second time.The first question I asked was is it under warranty, they said yes, so I said this is not costing me, they said no charge.The first time they came out they said it was broken and they would order the part and call me .This never happened , after many calls and weeks passing,they say the part has arrived.They come and oops wrong part.So again we start over and again many weeks and calls go by.No reply so I take a day off work to go to see th manager.In front of several other people he looked me in the eye and assure me that when they return with the part the next time if the chair is not fixed then he would replace it.Finally the parts are here,service comes to repair my chair and guess what when he is fixing the chair he breaks another part.Now my chair is all taken apart in pieces.The tech tells me I better put all the parts in a bag to made sure they do not get lost.Now the chair can not be used at all.He leaves.I leave several messages for the store manager,customer service and any one else I can.No return call.I I finally leave the store manage a message to say I would be in Friday to pick up a refund cheque.No one calls till Friday morning, the manager left me a message to say that Cyrville Road had to issue the cheque and only under the condition that the furniture was sill at my house(and that message is still on my answering machine if anyone wishes to here it)Then every one else starts to call me saying there was no refund coming.And if that is not bad enought then the operations manager has the nerve to tell me if I want the repairs done I will have to pay.I then head into to see the manager at Hunt Club again.He looks me in eye and denied ever telling me that.He says I must have misunderstood him and that the furniture was out of warranty.I explained to him that he had the invoice in his hands right from the start what was the problem, he said he did not notice.I am not sure if they treat all customers like this or just seniors.I have never been so disgusted is a store or a store manager in my life.Eight months later my chair in pieces and I am expected to pay to have them put it back together.Warning people stay out of that store.

Penny W

I bought Love Seat 2/4/24. Salesman Raymond Rodriguez told me I would have it in 6-8 weeks. Well 8 weeks have gone by and no loveseat. I went to the store Sat 3/30/24 to check on it. Raymond told me it would be the end of May at the earliest. Another 8 weeks. I told him that was unacceptable and I requested a refund. He called the Mgr. Alan Yingling, they both told me no refunds, and a restocking charge would be due also. How can there be a restock fee on a Loveseat that has not been built yet. Alan gave me a phone number for Valerie Leija at Lebco Industries the franchise holder. I called her 3/30/24 and today 4/1/24 @ 12:30 pm. All I get is voicemail. I called Alan at the store and he was supposedly busy with a customer, however I do not trust him or Raymond because they have lied to me before. I would like you to issue a refund of $2,711.64 to my credit card. I have purchased a Loveseat from Havertys and it will be delivered 4/3/24 between 8a-12p. Good customer service! I currently have 4 Lazy Boy products in my home. But... Ray and Alan have ran me off.

I bought a new sofa from your Pleasant Hill, Ca store on Memorial Day weekend 2024 and it was delivered late July. The arm of the sofa obviously has a flaw in it. Looks like a piece of some fabric or a piece of a part of the construction under the fabric has come to the surface. I paid $75.00 to have a service rep come out to look at it and to let us know how Lazy Boy can repair this problem. He came out to our house, took pictures and explained what needed to be done. Lazy Boy never followed up with us so I called to only have them tell me that the service rep said, “the sofa was up to Lazy Boy standards! What! I bought a sofa from Lazy Boy because of their reputation of having well constructed furniture. I can’t believe this sofa is up to their standards. I didn’t pay thousands of dollars to have a flaw in the arm which in the future will most likely make its way through the fabric. Unfortunately it is hard to see in a picture but I will submit one anyway.

My wife and I went to the La-Z-Boy gallery in Pleasanton, California, on September 4 of last year to take advantage of your Labor Day sale. It was advertised as a no interest, no down and 30% off. We were enticed by those terms.

After looking at several models, we chose one couch and an armchair that suited our needs. The salesman checked our credit and learned we were eligible for up to $4,000 credit—far more than the $2799 cost of the pieces we selected. The deal we signed up for was that we would pay no money down and pay for the pieces on credit; no interest wold accrue for 2 years if we made at least the minimum payment each month until it was all paid off. It would take about two months to construct our furniture, and we would receive the pieces in October or November. Synchrony Bank confirmed our loan and sent us a La-Z-Boy credit card.

Over the next 2 months we made payments to Synchrony of $500 and $100, each well above the monthly minimum. We learned in October that our furniture was ready, and we arranged for it to be delivered on October 25. But on the 24th we received a call from a woman in the Pleasanton office saying that we had to pay another amount of over $1,000, in cash to the store, in addition to the money paid to Synchrony Bank, before the furniture could be delivered. This additional money entirely eliminated the "sale" and is not what we agreed to.

We feel that this is bait-and-switch, a fraudulent sales tactic not legal in the state of California. We will not submit to it. To protect our good credit rating we will continue paying minimum monthly payments to Synchrony until the matter is resolved, but we will not pay another cent toward the agreement we thought we had made with La-Z-Boy, and we demand a repayment of the money we have so far paid and received nothing for. You can sell the furniture to someone else.

Stephen Goldin

5102 Crestfield Dfive

San Ramon, CA 94582

[protected]

parsina,[protected]@gmail.com

I'm writing to let you know of our awful experience on the purchase of our Lazy Boy sofa and 2 rocker recliners, out of the Frisco TX store.

We ordered our ($14k) Lazy Boy furniture in August, 2022 and it was delivered in January of 2023, 5 months later which is how long they told us it would take.

Then in mid June, both electric recliners broke on each end of the couch. We called to let them know of the problem and they said they would send a technician out in 2 weeks.He came out and said they had put the wrong parts in, it took him a total of 5 minutes. Then the customer service lady called to scheduled the pick up, she said they could pick it up the following week and that it would take it 2 to 3 weeks for them to fix it. I asked if they would be brining a replacement sofa and she said, no because they were only taking the 2 broken pieces. The problem is, we were selling our home and had what looked like a car seat in our home during showings. The bigger problem is when I called the store, the manager Terry wouldn't even call me back. He just sent an e-mail referring me back to customer service. We will never buy any Lazy Boy product. They aren't even as comfortable as they were in the store.

Bought recliner from Memphis showroom arrived late, and delivery setup were a mess. The chair was not properly assembled, causing one side to not hold any weight, squeaking and metal snapping noises. A repair man came out a month after filly complaint looked at the chair and left, came back weeks later and added filling to the chair back. Chair is still not properly assembled still pops and snaps the quality is very questionable, not a solid feel at AL. This is the worst piece of furniture I have ever purchased, it is obviously overpriced and made poorly with the minimum material quality and poor workmanship. The frame is too lightweight and badly assembled to provide the base support for the chair, spent almost 2k on the chair that is of minimal use or comfort. What a waste. Would never recommend this company to anyone. The customer service has been very poor and unresponsive, apparently to push the problem past any warranty. What remedy is available other than throwing it away and replacing it with a cheap discount furniture chair that ironically made better and of better quality than the overpriced chair from la z boy.

I purchased the chair in Peoria, Ill. March 2, 2018. It is a rocker/glider/recliner. I have been trying to get new parts since July 2023. A part on the chair broke. It is a bolt along with a part that has bearings in it. The bearings are totally destroyed. I have been making calls, text messages through Comfort Care. I get nowhere. I have gone through the Peoria store where I bought the chair. Again, I get nowhere. I have called the service department in Springfield, Illinois. I have sent pictures of the tags on the chair. I have sent pictures of the parts I need. I have paid $20.00 for shipping and handling for what they sent me. But they are the wrong parts. I called and told them so, but they augured with me that they were the correct parts. They looked nothing like the parts picture I sent. Now I cannot get anyone to help me. The Springfield service department will not answer my calls or texts. Comfort Care, of whom I have also called many times says that my zip code is not in their area. I am still trying to get the parts I need. No one will help. I call Springfield Il. every day

The massive padding failure after 15 months on our $1500 LAZYBOY rocker recliner rendered the chair unusable without restoration. The warranty does not cover padding and LAZYBOY wants more than $600 to restore, so we have no alternative than to take the back to a local reupholstering shop. Do not expect the same product quality or service that LAZYBOY was known for years ago.

I bought a recliner and many warranties in early June 2023. It was finally delivered in mid-September and it looked lop-sided and felt like sitting in a hole. I called the sales rep where I bought it and sent a picture- she contacted the furniture repair people they use and again waited 2 weeks for them to walk in, take one look and said the whole core was broken and obviously had been delivered that way! He said he would order the chair core and put it in when it came. It is now mid-October and nothing- I am disgusted after paying over $1500 and don't even want the recliner anymore. What can I do about this?

Bought what we thought was a good quality leather couch from Lazy boy, after 4 years just noticed that the leather is peeling like what a pleather couch would do. Tried to submit a warranty claim to be denied for normal wear and tear. We paid $4,000 for the couch and did not expect this to happen. If it is leather it is the bonded leather and it is super thin. This couch is a piece of crap. I will NEVER purchase anything from Lazy Boy EVER AGAIN! We shopped around for a couch and thought we were getting a good quality couch; guess we should have saved the money and went with a throw away couch like this one seems to be. Very Dissatisfied with the leather quality. We are not overweight and we are not hard on our furniture. It gets sat on for maybe max 2 hours in the evenings.

Bought a recliner chair, took over 9 months to get and no updates.

Told it was leather... it is not, it is bonded leather which is a manufactured product made from ground up leather scraps an glue. It scratches easily and is not repairable, junk.

Would not have bought it if they were honest about it.

Over priced and they only care when you buying, after that it's crickets.

For this much money I thought we would be kept up to date on seemingly endless changes in delivery dates. Nope, couldn't care less.

Never again Lax-y-boy for anything..

I am writing to address my growing concern and frustration regarding my recent rug order, Order ID #sph000954235 on March 11, 2023

I placed this order with high hopes, but unfortunately, my experience has been far from satisfactory. The primary issues I've encountered are:

Delays: The rug order has experienced significant delays beyond the originally promised delivery date, and there has been no communication or updates provided regarding the status of my order.

Unprofessional Behavior: My attempts to reach out for status updates via phone calls have gone unanswered and unreturned, which I consider unprofessional and unacceptable customer service.

Due to these ongoing issues and a lack of buyer confidence in your company's ability to fulfill my order satisfactorily, I have no choice but to request the immediate cancellation of my order.

Susan Kaczorek

[protected]

I have been buying Lazy Boy chairs for over 50 years and I love them. However, as old as I was I never knew what bonded leather was until I bought a bonded leather chair, and within a few years the leather started separating on the arms of the chair. I kept patching it with vinyl patches and eventually covered the patches with chair arm covers, until I finally threw it out.

About two years ago my buddy was moving and he gave me a Lazy Boy chair, this chair also had bonded leather which I knew at the time, but since he gave it to me, I took it. It too started separating on the arms and once again I bought some vinyl patches. Since I am 81 I just hope it last until I die. The structure and comfort of the chair are great it is the cheap paper leather that you put on it that is garbage, and you should be ashamed of yourself for producing such garbage. It was my own ignorance that I did not know what bonded leather was, as I started asking other people if they knew what bonded leather was, most people did not know.

I moved here in 2020 and purchased in couch, love seat and recliner a display model during their July promotion. Nearly $5,000.00 also a bedroom set. From Downey furniture to Dallas, Oregon. Right away

Bought a couch about 3 years ago. We haven't used it much in that time. Recently we've completely renovated our living room and it was time to put our couch where we wanted it to go.

We took the blankets off that we had covered it with, (to preserve it's "newness" and protect it) and found that there were several spots where the faux leather had "cracked" and spiderwebbed out, leaving black patches and lines in the cushions.

In the past few weeks, I have tried calling their customer services several times, only to listen to their "hold" music for 30 minutes at a time. As I'm writing this I've been on hold for 23 minutes again. This is ridiculous.

I remember my dad having a Laz-y boy recliner when I was little and I thought I remembered it being high quality. He loved that recliner. Obviously I was wrong, due to my own experience and the other reviews I've read here. Very poor quality, will definitely be looking at other brands next time we make a furniture purchase.

We ordered a chair at our Monroeville PA La-Z-Boy. It was to be delivered yesterday July 8th between 1:15 and 4:15. I received a voice mail and email for delivery confirmation. At 5:15 I called the Monroeville store to find out why my chair was not delivered. The woman that I spoke with (who was very nice), said she just received a call from the the person who's delivery was prior to mine. As the "tracking" was not working on the truck-she pulled up the manifest. She also stated that she sent them an email (not sure why drivers don't have cell phones or at least a radio in the truck) but she received no reply. She said that they are two deliveries prior to ours and it shouldn't be that much longer. The store was closing in 45 minutes and if they didn't show up to call them back after 11:00 (Sunday).

I never received a phone call or email from the delivery team. That is totally unacceptable. I wasted basically an entire Saturday waiting for them.

We have ordered furniture multiple times from your company in the past with no issues. I can honestly say that I am not sure if we would order anything in the future, which goes for anyone I know and my children who one of them just bought their first home.

Called Sunday spoke with one person and I told him is there a manager that I can speak with as I don't want to yell at you. Manager called me back, I was then told that a truck had broke down on Thursday (but I still received confirmation). He wasn't sure why I didn't receive a phone call to reschedule deliver. We bought the chair off the floor as they were having a remodel sale. My chair in Monroeville (20 minutes to my house) was sent to the warehouse in Ohio-I was told to be checked over that all the parts are there..(they do this with all the furniture) REALLY. They could not reschedule delivery as it was still on the truck. He called me this past Monday and deliver was set up for another week out. July 18th.

At the very least I should be reimbursed the $99 delivery fee. For wasting my day off (and it was a beautiful day in Pittsburgh) waiting for a delivery.

Seriously not even a phone call. Not a great way to run a business.

Purchased just over 2 years ago. My husband needs to sleep sitting up for health reasons. When we purchased it we were told about an Extended Warranty for it. We asked what the warranty covers & we were told parts & service on the mechanical side. Reluctantly we said okay. About 1 month left with the warranty the chair stopped working in a couple of places so we called & a rep. came out within 2 weeks. He said it needed a new motor. So he ordered it. 2 months later we started asking where it was, then the excuses & lies started coming out. After many phone calls & emails we get told it was not covered under warranty & if we needed the part we would have to Pay for it. Again Very upset we did. $200. & 3 months later we were still waiting on the part & we received more excuses & lies. We were moving to another city & wanted this done with. So 7 months later we finally get the part. My husband plugged it in &. Bam more parts Blow up & all over the place! SO VERY UPSET WITH LA-Z-BOY & THEIR CUSTOMER SERVICE!