LeatherUp.com
Reviews and Complaints

As you explore LeatherUp, you'll encounter a mix of opinions reflecting diverse experiences. Some customers praise the great prices, good quality, and fast shipping, while others express concerns about product quality and customer service. It's evident that LeatherUp caters to a wide range of customers, offering a variety of motorcycle gear and apparel. When considering LeatherUp, it's essential to weigh these different perspectives and make an informed decision based on your specific needs and preferences.

First of all let me say the quality of your products is great the thickness of the leather and the quality is amazing the only thing is that it fit me way too big, I am 5 7 and weight 190 and I wear size Chase 44 it'd be amazing if you guys can change the size chart a little bit I sold the vest to my brother and that's why I bought another size a large hopefully it'll fit the way I like it, if not I will be returning it but other than that it is an awesome vest that's why I'm buying again.

We have boy multiple items from leather up and have been very happy! My ex element harness boots are one of the most comfortable boots I've ever worn, I believe there is gel soles inside the boot My ex element harness boots are one of the most comfortable boots I've ever worn, I believe there is gel soles inside the boot. I do believe the sizing charts don't fit for most people, I believe you must go up at least one size! For that reason I am always afraid to purchase sized products online.

Excellent selection good quality leather goods great prices and customer service is top notch I ordered a vest and when I received it, it wasn't the correct style I received it on a Tuesday and got ahold of customer service the lady working walked me through everything and kept checking in with me via phone calls and emails I had the new vest that Friday I would highly recommended this site to anyone. I wish more companies took the time like this company does to make sure it's customers are happy.

Just placed my order on cyber Monday, it was quick and easy, great selection! Purchased $514.76 worth of stuff before my Cyber Monday 15% discount, and I am really excited to get everything and try it on! Also bought a few gifts for friends I ride with. Your selection is amazing. Also nice to see almost everything was in stock and not sold out like some other places! If all the items are as advertised with no disappointments then all my friends will be sent to you for further business! I'm very excited and looking forward to receiving everything I ordered!

Love this site. Simple to use and found exactly what I wanted. I looked at this jacket over and over again thinking should I? I finally took the plunge and am thrilled that I did. I love, love, love my new jacket and couldn't be any happier! It came fast and packaged well. I had to stare at the box for an hour because I had it shipped to my work before I could open it. When I did get to open it, all the women I work with were loving it. I think one of them even ordered one because they liked mine so much. Thank you very much Leatherup.com for a great experience and a great jacket!

I had several things on my wish list, and was looking at the great sale prices this time, not intending to buy anything yet. The Flash sale was just to good to pass up for another pair of boots. I was totally impressed with the service, one email confirmation that the order was placed, one that it was ready to ship, one that guaranteed delivery and one that guaranteed secure online service and returns if there was any problem with the order. As a return customer, I expected a good experience but somehow in the midst of our current pandemic situation they managed to improve the attention to detail they give to each customer, and my boots arrived before the scheduled delivery day. Just Wow!

First of all, I been looking for Chaps that will fit six feet eight inches of 250 pounds of flesh. These chaps are one third of the cost versus $360.00 as they are at HD. The pair I tried on did fit. But cost more than I am prepared to pay. I hope this XL tall size that I ordered to fit my thighs does. I'm sure they'll probably be too big in the waist but I did what the site suggested which was order to fit my thighs. It's worth a try for the price. This site is easy to use and with so much to chose from is great.

The "AFTER," I received my order. I ordered gloves in 2XL. I ordered chaps 2 sizes larger based off their recommendation, still too small for my thighs. My waist size is Medium tall. Site recommendation, go with thigh size. I did and ordered 2XL tall, too small. I've returned both to exchange for a 3XL in both. Hopefully the larger size in both fit. So my 2 STAR rating is due to the chaps being too small even after ordering based off the site's recommendation.

When jacket arrived it had major discoloration with what appeared to be bleach stains. I notified customer service and they said I needed to send jacket back to receive another one. So, on top of spending my hard earned money to buy the jacket, you now want me to go out my way to return a product that was damaged before it ever got to me? These was nothing offered to compensate for the time and effort it took me to stand in a long line at UPS and return the jacket. I could understand if I ordered the wrong size or if somehow the issue was my fault. This is how I would expect customer service to respond to concerns that were my fault. But if I pay for a product and it arrives damaged, I don't see how further inconveniencing me by making me go out my way to return the product is proper customer service. Not at least without offering something to compensate for the error that was of no fault of the customer. Not a good first impression of your company

To whom it may concern,

Leatherup does not uphold the customer service values of their respective peers and will not be a go-to vendor for my company needs going forward.

There is a level of dishonesty and false advertisement not matched by many in this day and age. There are so very many companies available to provide the same products, at not only a better price but with a more dedicated customer service team!

Please note, the free returns and free exchanges advertised with Leatherup are COMPLETELY FALSE!

If Leatherup took note of proper legal protocol, understood the meaning of free returns/exchanges and addressed their customers with care and concern, they MIGHT have a chance in the competition BUT sadly this is not the case.

I implore those looking for high quality, reasonably priced leather goods to look elsewhere! Buyer Beware - Leatherup does not uphold their advertising and they will not assist you with ordering mishaps in a way that allows their customers to feel appreciated for spending their hard earned money.

Purchased a set of Milwaukee leather saddlebags. I have no issue with leather up whatsoever. Have bought other products from them and everything's been fine, but Milwaukee leather saddlebags are absolute garbage. The d rings broke after the second ride with them installed and the bags bounced off of my tire and burn holes on both bags. The company will do nothing for me and I have corresponded with them over and over and have sent pictures and they will do nothing. Garbage product buyer beware!

From affiant: andre: bey c/o 2356 navajo ct apartment c peersburg, virginia republic near [23803]
To:
Leatherup corporate office & headquarters
955 venice blvd. Los angeles ca 90015

Affidavit of fact

"notice and demand opportunity to cure and defend"

In reference to order # 4895929 manager christle for the record have discriminated against me being disabled I have not received my package and I have audio recordings of her misconduct I will print a ledger of everything word for word by a notory public get it authenticated by secretary of state then a public record apostile number will be assigned and it will be used against this corporation for discriminating against disabled peoples of this republic

She stated due to 45 days have past she would not exchange resend nor reship or refund my package or money which is a scam.

Maxims of law
Notice to principle is notice to agent notice to agent is notice to principle

You have 3 calendar days from this receipt to respond back point for point to said interrogatories via email to this affidavit of fact via mail to email address [protected]@yahoo.com which I am andre: bey or leatherup.com corporation and manager christle from june 15 2017 6:40pm agrees to pay I am andre: bey 13 million dollars in lawful money for the record

1.) do leatherup inc engages in discrimination against disabled citizens?

2.) does leatherup inc think they are not obligated to abide by federal law u. S. C. Statutes?

3.) does leatherup inc teaches there employees manager agents etc. That after 45 days even if a customer is disabled and did not receive there package that there is not solution for disabled?

You have been put on notice nunc pro tunc ab initio carbon copies will be forwarded contact nuber is [protected]

On January 15 I ordered a leather vest online from the c/n company.

On January 17 I was advised that the item had been "shipped". (Order #8091531). A Tracking Number was assigned as well. (R0000002467353). The original carrier was USPS, Consolidator International, and the transit began on the same date, January 17.

On January 20 I was advised the parcel had been transferred to Canada Post. A new tracking number was assigned ([protected])

On January 20, Canada Post recorded receipt of an "shipping label"

On January 25, Canada Post recorded that the item had been received at the Richmond facility. An estimated delivery date was listed as January 27. The record also advised that the Item had been processed and was "travelling to its destination". This suggests that the item had left the Richmond facility and was consistent with the estimated delivery date of January 27.

When the item did not arrive on January 27, I checked again and found that the item was still in Richmond, being "processed" and an estimated delivery date had been revised to January 30.

On January 30, I again checked the tracking number and was advised that the expected delivery date had again been revised to January 31. Ref #R000002467353

I succeeded in contacting a CP Agent "Courtenay" and was advised that my parcel had been downgraded in its priority because it had "arrived late". I now see that preceding its actual delivery into the control of Canada Post, an electronic "shipping label" had been sent on the 20th. I assume that an ETA had been included on the label and that the actual parcel arrived after that time.

So what?! The parcel was in your hands on the 25th and the item was labeled has having been shipped and "travelling to its destination" on the 25th. The following day, it appears that the parcel was still in Richmond and has remained so since then.

What has caused the delay? Do not blame the shipper.

Is it the policy of Canada Post to subject the receiver of an item to inconvenience, sanction, or punishment because a parcel arrived late. The consequence of you downgrading the shipping "priority" as suggested by Courtenay, who by the way was courteous, professional, and polite, throughout our conversation, is to further inconvenience the receiver who is, among the three of us, i.e. shipper, Canada Post, and me, who is completely innocent of any problems created by either LeatherUp or Canada Post.

Why has my parcel been held in Richmond?

Purchased a pair of boots from www.leatherup.com and the ones I received were too big. I contacted customer service and explained what happened. I asked did they have my size in stock and they said yes. They refused to give me a return label so I had to ship the boot back at my own expense. The replacement pair which arrived several weeks later was too small!
I contacted LeatherUp again and their rep said that they did not have my size in stock! Demanded a full refund but they refused. Worst ever!

I have bought a motorcycle jacket from www.leatherup.com and when it finally arrived (shipping took too long) I was very disappointed because it was damaged. I contacted LeatherUp and they asked me to send pictures which I did and then they said that there was nothing wrong with it. The second time I called they said that it was not their responsibility because damage was caused during the shipment.
I really did not care whose fault that was I only wanted my issue to be resolved.
Third time I called they blamed me and told it was my fault and refused to exchange!
These guys are beyond ridiculous! My issue is still unresolved!

Dangerous helmet. Poor customer support.
This is the second Hawk helmet I've owned. Both bought from Leatherup. The first one was recalled by the DOT because it was unsafe. Nice to know after you've been riding around with it on your head.
I noticed after wearing it just a few times that the visor had become crystallized on the interior. Trying to wipe it off only smudged it and made it worse. Three months of Emails and Leatherup sent me a replacement visor that was also defective. It had folds in the plastic right in the field of vision. Also defective.
The interior visor is not a clear tinted plastic. It has a cloudiness to the plastic that when you face the sun grays out! You can hardly see through it! I pointed this out to Leatherup as well. They said that when they get one off of another helmet they'll send me one. Four months of Emails and calls and all I got was a $16 clear visor and a helmet I can't use . With every Email or phone call the rep, Richard, says he has to take it up with "upper management". Really? You need to talk to upper management to get a visor or helmet replaced?!
I asked LU for contact info for Hawk because I contacted them on their web site and never heard from them. I got three emails. [protected]@hhcohelmet.com, [protected]@yahoo.com, [protected]@gmail.com. Yahoo and Gmail.com? Really?! No one responded any of the emails. I also got a phone and fax number for Shri Lanka. Really?! That's their customer support?! I tried faxing them but the fax would never go through. I give up!
In my opinion THIS IS A DANGEROUS HELMET TO WEAR. You need to see clearly out of a helmet and you can't with this one. Customer support is worthless from Leatherup and good luck trying to reach Hawk. If you buy this helmet you're taking your life in your hands. It wouldn't surprise me if they recalled this one too.

Recieved an email for sale items if you used a discount code.

The code would not apply. I could not reach anyone at LeatherUp to assist me for 2 days.

They informed me that the discount code was expired but would take a 5% off for my inconvienence. Clearly a bait and swith operation.

I strongly advise any potential customers to avoid this company.

To cut through, I have NEVER dealt with any online seller who is as horrible as this business. I purchased a helmet based on their affiliation with Amazon. The helmet arrived late. The helmet did not fit the description. I contacted the seller and told them I need a return label, which they did. I shipped it the same day (UPS) and paid for the shipping. I followed my tracking number on UPS website. When it arrived, received, and signed for I sent the seller a reminder to refund me. weeks went by - - - I still never heard from them and still never received my refund. My advice - - - don't come near them.

Not recommended! I bought leather jacket from www.leatherup.ca. I received really small and strange jacket. It didn’t fit and wanted to return it. But their customer services were terrible, because they thought about return for ages. After 4 weeks they finally agreed to change the jacket, but another 5 weeks passed and I haven’t received the jacket back. The worst services and return process, so be aware!

Ordered Leather motorcycle chaps from these thugs. When I went on their site I had to update my profile. I was able to update my billing address and did update my shipping address but for some reason my shipping address defaulted back to an old address that I had not lived at for 3 years. When I called them to tell them that my shipment was going to go to the wrong address they were very rude to me. They did agree that they could see I updated my info and for some reason it defaulted back...but said it was my fault I didn't notice it defaulted back. Yeah, well I'm human. They wanted an outrageous amount of money to change the address to change the address of where my item was going to be shipped to. I told them that I wanted to just cancel my order then and they said I couldn't! So I then said I would call my credit card company and dispute the charges...the manager David Osario at that point said, ok I will cancel and refund your order. I said that is great. He said...but I will then charge you a $45 -$50 cancellation Fee! I said that is outrageous...I don't want to cancel it then, just leave it be. He said NO, I'm cancelling it and I'm charging you the $45-$50 fee because you said you were going to file a dispute with your credit card company! I said you can't do that! He said " I can do anything I want! I told him not to cancel my order and that I would manage to get my package. He said it was too late...he was going to cancel it and charge my card more! WHAT KIND OF THUGS RUN THIS COMPANY? I hung up the phone shaking! I called Fedex and managed to have the package rerouted to a local Fedex holding station near my home. The package was delivered there, Fedex called me to let me know it was in, I was going to go pick it up but withing a few hours I got notification that Leatherup had managed to create another tracking number and had it shipped back to them...but yet I still had paid for this item...and they took it back! These people are Thieves! I called my credit card company and told them everything that was going on...they could not believe it. The charge is now being disputed and they are watching my card to make sure they don't try to charge anything else. Of course they deleted all my account login information from their website so I couldn't go on and post any reviews of them on their website too! The only good thing I can say about this is that I used a good credit card company that is going to back up my purchase and fight this for me and I will get my money back from these crooks.

I ordered a pair of #1503-Xelement Executioner Leather Motorcycle Boots from Leatherup.com. Upon trying on the boots when they came, it was clear that the sizing was way off, and that they were not the 'universally accepted' Size 10, and I could barely even get my foot down into the footbed of the boot! My girlfriend, who wears a women's size 8.5, tried them on and they fit her snugly. Clearly the company's sizing is misrepresented, so I called them at [protected] to let them know what the problem was and to ask how to go about returning them for a refund. I told the Customer Service Rep I spoke to that I would like them to please send me a shipping label to pay for the return shipping, since THEIR sizing was off and it was not that I had ordered wrong. She rudely refused and basically told me that it was not their fault that I ordered the wrong size! I reiterated that I had NOT ordered the wrong size - I have worn size 10 for the past 25 years - and that, in fact, THEIR sizing is misrepresented and is off by a good two sizes! She still refused to hear what I was saying, so I asked to speak to her supervisor.

A supervisor named David came on the line and, after explaining to him what the situation was, began to argue with me, saying that the boots were not incorrectly sized, and that "if I can't even get my foot down into the footbed of the boot, how could I possibly know they aren't the right size"! After rudely interrupting me several times, insisting that it was I who had made the mistake, finally he said he WOULD send a return label -- however, once he received the boots back, he was going to hold them up to another pair of the same boots, and if they were the same size, he was going to charge me for the shipping! I explained to him that that would not necessarily prove that the boots are sized wrong, as all of their boots could be sized similarly! Like the first Customer Service Rep, he too told me that it was not THEIR fault that I had ordered the wrong size! I again exclaimed that I had NOT ordered the wrong size, I had ordered size 10 and received size 10, however THEIR sizing is obviously misrepresented, and there is no way THEIR size 10 would fit a persons size 10 foot! Still, he persisted, quite rudely, that I obviously did not know what size I wore, and that I had ordered the wrong size! I told him that all I was asking for was for them to pay for the return shipping, and wouldn't that be worth keeping a customer? He said "no, it wouldn't"!

All I am asking for is for Leatherup.com to cover the cost of having to ship the boots back to them for a refund, since I did NOT order the wrong size and had no way to know that their sizes were not the universally accepted sizes that the rest of the world knows and uses! It is not my fault that the size 10 boots I purchased were misrepresented and are, in reality, more like size 8.5 women's. Clearly they will never fit my size 10 feet, and when a person orders a size 10 shoe/boot, they should have a reasonable expectation that the size 10 they are ordering will fit their size 10 foot! How else can a person ever order apparel online if they can't expect the sizes to be universally correct?!

Leatherup shows a "sizing table" for their pants on their website without the waist size. I sent them several messages and their answer was always "Give us a call"

When I called the answer was immediately "The numeric size is the same as the waist size" - I asked them why they would not give this information as a response to my emails, it appears that the company does not want to stand behind their information: I even talked to a supervisor, David who cut me off several times and would not explain either why they are having a problem to confirm that the waist size is the same as the numeric size. whenever I asked him what the problem was to confirm such a simple thing like "waist size = numeric size" in an email if they were able to say that over the phone, he turned hostile without answering the question.

What he said over the phone was also kind of contradictory: first he said "the waist size is the same as the numeric size" but then it was "each manufacturer is different, you can not exactly determine the size..."

It appears like this company has big issues with the sizes (I have seen many report of people who said that what they ordered was at least 2 numbers off).

i ordered a pair of mens biker skull boots when i recieved them i tried them on and walked in them just a couple min. they were to big and when i called them they told me i could exchange for a smaller size. i mailed them back, i paid posted, and was told because i tried them on they are now considered used boots and could not take them back.

Purchased leather vest from LeatherUp, in a first try two buttons fell of. I wrote to them to fix it in response they asked me to send them a pictures of damage which i did. After that they just ignored me. Havent heard anything since.Be careful when buying from them or from their affiliates. Log on to their site and check the products pictures and try to avoid them when you buy from anyone else--could be the same people but different name.

Purchased Baron Air Cleaner assembly on 9/06/12 installed unit same day went on 258 mile ride on 2011 H/D Road King afterwords found oil all down side of M/C dripping from air cleaner. Research of problem turns out Harley Davidson has a service bulletin TT411B which states some after market air cleaners will cause this problem. Contacted Baron Custom Accessories and they agree and said they will authorize refund thru LeatherUp.com after they receive the air cleaner. Returned unit and was signed for on 10/03. On 10/30 contacted LeatherUp.com and was told by CS manager it may take 2-3 months to get authorization from the manufacturer and when they do - will not give a refund REGARDLESS OF THE PROBLEM only a STORE CREDIT. Once they GOT YOUR MONEY you will NEVER SEE IT AGAIN. This is a very POOR business practice for a .COM store. RECOMMENDATION is to shop elsewhere on line or at a regular store -you may pay a little more for a product but you will be appreciated for your business and patronage. LEATHERUP.COM is a RIP-OFF web site misleading ads and seller of defective merchandise.

Leatherup.com may have some cool accessories for motorcycles but DO NOT trust them. I made a mistake and ordered a windscreen for the wrong year model, my husband opened the plastic bag and held it up to the bike to see if it would fit, of course it didn't. They claim to have hassle free returns (along with excellent customer service) = all false. If you order from them, MAKE SURE it is the right product and hope that you will not feel the need to interact with customer service. They sent the windscreen back to me, refusing a refund because the plastic bag was opened. How else was my husband supposed to see if it would fit? Every time (2) I contacted customer service, they were extremely rude and hateful besides the fact that they would not listen! I would never deal with them again and would definitely not recommend them to ANYONE!

Although I have never been a customer of LeatherUp.com nor will I ever be, I believe my review of the ethics portray by this merchant is relevant here.

Around the year 2002, I had a business relationship with this merchant. They were supposed to pay me a percentage of every sale I send to their site. Everything was tracked using their in-house tracking system. From day one their tracking system wasn't even working. Knowing this, they continue to make promises and confirm that I have made several sales. They reassured me that they were tracking and will be updating their website interface to show it. As a newbie, I continued to promote LeatherUp.com based on these promises and naive hope. I contacted them a few more times and each time they reassured me that the site will be updated soon and that the sales are still coming in. As time goes on, they stopped replying to my email and I was out thousands of dollars as I spent it on paid advertising to send them tons of targeted traffic. I had no choice but to cut my loss and give up hope that this merchant will ever deliver on their promises. Couple of years afterward I logged back into my account with them to see if they ever updated their system but they never did.

I don't know if it made any difference had they known I barely make $250/wk back then and later was dislocated by hurricane Katrina.

The way this merchant treats its affiliates isn't any different to the way they treat their customers. The bottom-line for them is the money. If they can steal it, they probably will.