Lectric eBikes
Reviews and Complaints

I ordered two bikes and accessories on 7/29/23, but as of 8/12/23 I have not received my bikes.

They sent two bike baskets on 8/2/23, but no bikes. I called their customer service and waited nearly 20 minutes to speak to someone after receiving the bike baskets and expressed my dismay as I was expecting my full order. I was told I would be receiving my bikes the folllowing week. 

The next week, on 8/9/23 I received one of the two bike seats I ordered, but no bikes.

On 8/9/23, I tried to call customer service, but received a recording that they were not taking calls due to internal training. So I emailed them with my concerns and interest in canceling my order.

On 8/10/23 I called Lectric in the morning, again during their regular business hours and the recording said call during regular business hours.

I then called my credit card company to dispute the charge as Lectric has not responded to my concerns or request. Within an hour of my credit card company contacting Lectric I received an email from Lectric stating they were shipping my bikes.

At this point I had serious concerns about Lectric business practices and called them again. I waited for 30 minutes to speak to their customer service and again requested my order be cancelled, since my bikes had not been shipped. I was told "the bikes are in our warehouse and have a label on them, so your order can't be cancelled". There was zero attempt by customer service to meet my request or address my concerns.

However, on 8/10/23 at 5:11 pm I received an email notifying me that the extended warranty I had purchased on the Lectric website had been cancelled.

So as of the time this posting (8/12/23) regarding my awful experience with Lectric I do not have the two bikes or one of the seats I ordered, but they have nearly $3,000 of my money.

It has been the most frustrating and time consuming purchases I have made. I am left hoping and praying the bikes they are sending are better than their deplorable customer service.

The resolution I was requesting was to cancel my order and refund my money. However, the company refused to do so and according to them have shipped the bikes.

I order the ebike on 6/11/23 and was told bike would be shipped later part of June which I was OK with now I get an email middle of July! That is not acceptable as It cost over $1538.00 by the time it will be shipped it will have cost me money.

I tried calling and was on hold for over an hour and was not told anything except to track order through SHOP which is not linked exclusive to Lectric Ebikes which doesn't help at all. The rep on the phone call did not help at all no empathy no concern that I haven't received any additional communication. WHY WHY WHY do I have to wait so long. If you can't keep a promise of delivery by later part of JUNE don't advertise it. I just want to track my order through the company not a place that doesn't give me the information that I am looking for.

Looking into buying one of your foldable e-bikes. Then I have been reading some reviews with customer service and parts issues with customers and damage packages

Really like your product just don't know if I want to deal with a headache of customer service being an issue

What model would be your best model in the 20-in mountain bike That's the model I would be interested in

On 5/25, I ordered a Lectric Step-Through ebike in white. At that time, the website said they would deliver in 6 weeks. On the same day, Lectric charged my credit card. The expected delivery would be on 7/6.On 6/17, I received an email from Lectric that was titled Shipping Update. It explained that my bike would be delayed by 2-3 weeks, now 7/27.On 7/16, I received an email from Lectric asking if I would like to spend $150 more to expedite the shipping of my bike. It explained my bike would ship the week of 7/26-8/1. I emailed customer service to ask two *** my bike supposed to ship on 7/27?2.Would people willing to pay to expedite their bike receive a bike before me?I received an email from *** in customer service, who assured me that yes, my bike would ship out that same week, so there was no need to expedite. He also assured me that expedited bikes would not ship before my bike.(continued in the attached document)

1. The order for the Lectric bike was made on 6/18/22 and arrived 7/3/22.2. The amount for the product was charged without tax.3. The purchase was for a working ebike model XP 2.0 step-thru, which was not the case. The business promised a defect-free new product.4. Despite new parts, a video call, and numerous customer service calls, the bike still malfunctions. Not willing to continue repairs on a product that should have been working from the start.5. The company's attempts to fix the issue have been unsuccessful.6. I replaced the motor controller and throttle, which were faulty.7. I have the order and tracking information.8. All documentation is available as correspondence was through e-mail.

We ordered an bike from the company 4/20. We understood that there would be a delay due to Covid of about 10 weeks. On July 14, we received an email saying that a shipping label had been printed and it was awaiting pickup by FedEx. We were given a tracking number. On the 15th, we checked FedEx's tracking and saw it was still awaiting pick up. We've checked the tracking number daily, all with the same results. The package is awaiting pickup by FedEx. It's been 15 days now with the package awaiting pickup. Calls have been made to the company during that time and there were repeated assurances that the package would be there around the 20th, or would be shipped out the next Fri. or Sat depending on the date of the call. A call was made on the 28th, and an assurance was made that we would get a response concerning the bike. We get plenty of assurances that the bike is going to be shipped but the credibility of the company is non-existent.

I purchased a XP 2.0 Black bike on May 18. The preorder took longer than expected but arrived on July 28. Upon receipt, we followed instructions according to the manual to properly setup the bike. Right off the bat, several issues have occurred and are ongoing: 1) The bike DOES NOT reach its max speed (with peddling) as advertised. I've brought this up a few times to customer service and they have ignored my claim. 2) The bike DOES NOT have the capability to go uphill whatsoever (slightly steep incline) as advertised. 3) The controller panel shorted and burned causing wires to melt and the bike to no longer function. They replaced this part but we fear that this will catch on fire so we have to charge it outside. 4) The reviews on their website seem fake and I'm unable to leave a review. At this point, I would like to send the bike back for a full refund. We are not using it at all and I have spent over $1,000 USD. The company is not accurately advertising this item.

On [protected] a bike and battery (order #***) was ordered from Lectric for a total of $1,269.88 with shipping stated as 2-3 weeks. On 3-1 the battery was delivered. (Without a charger to maintain the heath of the battery per manufacture's recommendation) On 3-16- a second bike was ordered with the same 2-3 week shipping. May 6 inquired where this order is at and that thru online forums it was noticed this company was shipping orders (of the same color model) with oder dates approximately [protected] On 4-09-email from Lectric "The good news is that we can assure you that your black XP will be shipping out next week" On 4-19-email to Lectric "please check on this order" From Lectric a email of apologies On 4-27 both orders canceled with credits of $952.94 and $952.94 shown on American Express On 5/6 Fedex tracking shows received by Lectric on [protected] On [protected] email to Lectric "where's this refund?" Response is now there is a this party involved that they can inquire in 10 days

I bought my bike in April, have been enjoying it, until August 3rd. I was able to ride the bike to work but not back home. I contacted Lectric, they gave me the first ride information. I contacted them again and explained the issue in more detail (as I dont think they actually read the full email), including pictures. Told battery, display, and battery shim need to be replaced. Was told they would get that out as soon as possible. I wait a week and a half. I get just the battery shim and the lcd screen. Contact them again, say I wont get battery until September. Battery arrives on Friday August 19th. Get everything connected, now getting E007 error from the bike and the shimno shift will not shift. I send an email about my frustration with the product, and ask about a return. Lectric emails back saying they can setup a video conference with a tech or I can return the product and pay close to a $300 restocking fee. I take the weekend to think it over. Tell them I will try to fix the bike, give them my schedule. They do not have a time that will work for me. I just want to get this fixed or my money returned for a different bike.

I ordered an XP Lite on August 10, the bike was not back ordered, was not out of stock, it was apparently ready to go. A shipment was made after 6 days, not the bike just some accessories that were ordered with the bike. Why ship them separately, they are useless on their own. No further contact, after two weeks I asked where the bike was and why it hadn't shipped, no reply. Sent an email cancelling the order next day received an email confirming that the order was cancelled on 24th August, it was also mentioned that the problem with late shipment was because the couriers require additional paperwork which takes over a week to prepare. On 26th August received notification that a shipping label had been issued, called Lectric and spoke to their customer services rep, again confirmed order was cancelled. 27th August received an email informing me the bike had been shipped. Spoke to the company and informed them that the shipment would not be accepted and that the package be returned to Lectric. This company takes your money immediately, shipments are delayed even if the product is in stock and the standard answer appears to be the couriers are at fault. My take is that the company is a shambles.

I purchased an Lectric Bike ($949.00) and Right away the money was taken from my account (11/18 ) . It said item was in stock. I made an address change a week after buying bike because Isaw that they do not ship to PO BOXES and they assured me it was given to shipping supervisor. After waiting one month, I called to make sure they had correct address because after perusing your website I found 19 complaints. They assured me that they would update with non post office box address. ( that was two weeks ago) Now they finally give tracking but when I called yesterday its still sitting in warehouse and when I asked why the money was taken out of my account 31 days before you can even attempt to ship it, no credible excuse was given just that is the way it works. She offered a frree accessory but I just want to know that the bike is on the way. She said that Fed ex doesn't have any trucks to come pick up the bikes which I find terribly hard to believe. Next excuse will be that the dog ate my purchase order. I am very disappointed about them taking my money and holding on to the bike so long. I believe I ordered it super early enough to receive it for christmas and they really aren't very business consious people. Thanks for listening to my complaint.

I purchased an ebike on 8/3 from Lectric bikes I was charged $1080.17. I received the ebike on 9/16. The bike would not turn on! I contacted lectric bikes and I was told it needed a new battery. I waited a week and the battery was delivered but the bike still did not work! I was then told I needed to replace the controller. I waited an additional 2 weeks and after receiving the controller I went through a 2 hour process trying to get the wires reconnected! I went through video chat and at the time the tech checked the wiring and said it was all good but the bike still did not work! Now he said I needed to replace the display. I just received the display this week! And attempted to reconnect but this is a difficult task it involves rewiring the entire bike! And from what I see it looks like I was sent the wrong wire now the company wants me to disconnect this box of wiring and send pictures to them going over the same steps I spent hours on before! I can't do this anymore! I spent over 3 hours today! I asked the company to replace the bike or refund me 100% plus shipping for sending me out a defective bike, but I was told that wasn't in their policy. They said that I would have to work with them if I wanted the bike running! Please help me resolve this matter!

This morning, I ordered an E-bike from the company Lectric E-bikes. After clicking the payment button I realized I accidentally ordered a white bike instead of a black one. I immediately sent an e-mail asking that the color be changed to black as it is a gift for my 13 year old who specifically asked for black. The company responded saying that in order to change the color--and remember this was moments after I submitted order, that I would have to cancel my order and completely re-submit. BUT, when I cancelled I would not be refunded my nearly $1100.00 for 3-8 business days. The sale price for the bike ends tomorrow, and I tried explaining to both *** and *** that I do not have another $1100 laying around to cover the new order, since I would not be refunded the original $1100 for 3-8 days. I asked again if they could just simply, on their end, change the color option. *** said they "used" to be able to honor requests like this, but no longer do. when I asked why he could offer me no explanation. So now I have to choose between spending $1100 on a bike that's a color the child its for doesn't want, or lose the whole sale price and effectively have no bike. AND it's worth mentioning that I have bought a bike from them before so I am a loyal customer. Fr $1100 you would think something as simple as changing a color could be accomodated--especially since I literally caught it the second I ordered.

Purchased Lectric 2.0 on June 20th, Order #*** Bike Delivered August 15th August 22nd - 1st Problem -Headlight and Taillight would not turn off, reported to Lectric. August 23rd - *** sends 1st controller on August 23rd, Order #***.August 28th - 1st Controller arrives. Install and the back light stays off, but not the front. I just unplugged it to keep the front light off.March 24th - Error Code E009 reported to *** at Lectric. *** suggests checking wires making sure they are all seated and sends video. Still E009 March 24th Lectric sends 2nd Controller, Order #*** April 1st - 2nd Controller arrives April 6th - Inform *** from Lectric Speedometer not working and throttle cutting out.April 7th - *** tells me to double check single white wire, which I do.April 7th - *** says, I think it would be best to discuss the issue with your bike over the phone so that we can best get on the same page. Are you free at all today for a call?April 8th - Speak with *** on phone and he says hes going to send a new hub motor.April 11th - Informed by Lectric that new hub motor sent with no order number given.April 13th - Motor arrives.April 13th - Unable to get wheel off safely so take to *** to have them install. They charged 65 dollars which Lectric says they will reimburse.April 17 - *** emails me and says, I wanted you to know that I've refunded the $65 back to your card. Let me know if you need anything else! Never received 65 dollar credit.April 17th - Speak to *** and inform him, Ive still got error codes and no throttle. *** sends LCD Display, Display Cable, 3rd Motor Controller, and Motor Cable. Order # *** April 21st - LCD Display, Display Cable, 3rd Motor Controller, and Motor Cable arrive and I install. Turn display on, and ER007 lights up. April 21st - Call Lectric and spend 40 minutes on the phone and and then the call is severed. Call

On 5/25, I ordered a Lectric ebike. The bike arrived damaged, non-functional, and with numerous problems on 6/9. First of all, the bike would not even power on. When we got that resolved, I discovered that the motor makes a terrible noise, that the bike won't shift into 6th or 7th, that the battery is damaged, and that the brakes have issues. We replaced the battery, but the brakes still have issues, there are all sorts of grinding noises, and the bike does not go far. Also, the throttle does not work correctly, and cruise and walk modes still do not work. I did reach out to customer service, and they did eventually respond, after I called and asked why they had not replied. Most interactions take about a week for a reply, and I usually have to start over. There is no taking ownership of issues, no follow-up, and no resolution. The last week, I have been waiting for a reply, but first I received an email telling me that they're upgrading their support/email system, that my email is likely lost, and to re-send, which I did. In reply, I received the same email basically telling me that they couldn't care less about me. The interractions with Lectric customer service tend to be full of blame, condescending, dismissive, rude, and disrespectful.Of course, I'm not happy about this terrible customer service, and said so. In reply, I received an email from Lectric threatening to discontinue the warranty or refuse service.Lectric did provide some instructuons to fix some things, but they were supposed to have sent me a functional bike. Why am I having to do their job?I should further mention that Lectric had claimed on their site that the bike was in stock, shipping in 1-3 days, but when I spoke with them after ordering, this proved to have been lies.At this point, I still have a useless bike. I have put up with their rude people. I have been patient, but, inexcusably, the bike is useless, as it sits.

We ordered two Lectric eBikes from this company for a purchase price of $1998.00. Prior to buying, I called the company SEVERAL times to check on possible discounts for purchasing multiple bikes. I was told there were never any discounts given for purchasing multiple units. I was told that "sometimes" accessories go on sale during Black Friday. I was told this by multiple representatives. I went ahead and purchased the bikes and planned to purchase accessories during the sale on Black Friday.We waited several weeks for the bikes. Within a couple of weeks of receiving the bikes, I received an email stating there was a sale of $100 of each bike with 4 free accessories if you ordered two. Since this was within 30 days of the receipt of our bikes, I called the company to see what they would do. In short, nothing. My wife called and asked about returning the bikes and reordering. We were then told we would be charged more for shipping and restocking than we would get off a new order. We called MANY times and never got an offer of any kind to make it right. Instead, my wife argued via email back and forth with *** (who said he was the only one we talked to which was untrue) and he argued that we "chose not to wait for the deal" and they wouldn't do anything. That again, is a misrepresentation because the "deal" we were told MIGHT happen was a discount on accessories only - not FREE accessories AND a discounted price for the bikes. There were no discounts on accessories as they said - just free accessories for new bikes.The company just sent out an email bragging that they've sold over *** bikes. For a company supposedly doing so well, you would not have thought they would mislead someone and then not provide any good faith gesture to compensate for it. We absolutely would not have bought the bikes when we did if we would have been told the truth about the Black Friday sale but instead *** chose to argue that they don't owe us anything.

Order Purchased: XPremium Black, XPremium Comfort Package, Bike Lock, Mirrors, Phone Mount. Issue: The bike developed a unique issue within the first two weeks of use, spanning from August 29 to September 12, during which it was used only seven times. Detailed information and personal repair attempts were provided to assist customer support. On September 14, a known issue arose, making the bike inoperable. After reporting this, I was informed on September 15 that a replacement part was ordered. After a 14-day wait, I received the shipping confirmation today, following a call to customer service. Customer service has set the expectation that I must install the part myself and then reach out for a resolution to the initial problem. Lectric eBikes' warranty does not clearly state this process, and I was not aware of their implicit policy requiring customers to address multiple issues sequentially. I believe Lectric eBikes should address all product issues promptly under warranty. Despite multiple contacts with customer service and 17 days since the first issue was reported, there has been no resolution. Customer service has indicated they can only follow the undocumented warranty process. I have offered to return the product at my expense, which would be beneficial for both parties.

My complaint is very simple. Lectric ebikes sold me an electric bikes under a false pretext of it being a class 3 electric bike when it really wasn't. Some Lectric employees admitted to the mistake while others were not willing to offer me a refund and completely denied responsibility. Here are the details:The date of the transaction was on September 27th where I paid $1216.88 for a Lectric *** 2.0 bike, cargo package accessory, and tax. Lectric confirmed the order the next day and then informed me on the 29th that the bike was being delivered. I had paid $1216.88 for a bike that promised to deliver speeds of a class 3 ebike which would enable it to reach a top speed of 28mph with pedal assist, as was advertised on their website. It is important to mention that I had previously purchased the original Lectric *** in 2019 and had no issues reaching that speed. Upon receiving the *** 2.0 on October 3rd and taking it for a test ride, it could not match the original s advertised speed. I was only able to reach a top speed of 25mph, barely 26mph. I confronted Lectric through their customer support regarding this to which they explained to me via email that a weaker amperage on the motor controller was not allowing the bike to reach the actual top speed advertised on their website. I asked for a return to which they proceeded to give me multiple excuses as to why the bike was not performing as advertised. They adamantly denied accepting a return. They eventually completely removed the top speed specification from their website to reflect that they are not selling a class 3 ebike; this was done after I had already requested a return. Luckily, I still have a screenshot from when I purchased the bicycle showing their claim of selling a full 28mph class 3 ebike.I am simply requesting a refund for a bike that can be considered intentionally defective, and not performing as advertised. The order number is #*** and the *** tracking number is ***.

Bike stop working. Contacted customer service who send by email an extensive technical checklist to follow to trouble shoot the problem. It was described as simple and friendly when in reality is anything but. Took countless hours to perform, perhaps didn't do it correctly and cuased more trouble. Is the kind of work a trained technician do in a bike shop with the necessary tools, experience or expertise, not what the average customer expects either when maiking a purchase of thousands of dollars in electrical devices or equipment or when a company claim to provide a 100% warranty or to back that product 100%, a little trouble shooting is reasonable as far as "unplug this and plug that" but this checklist goes far beyond that to almost taking apart and checking the entire electrical components, cables, pins, connectors, battery etc etc... they even expect you to have a device to check voltage smh... i mean is really indepth, and at no time so far give you a choice to proceed based on your level of confidence, nowhere in the instructions advise you to stop if you don't feel this is something you can do safely or comfortably.So reluctantly i tried doing that an ended up having sparks and a little fire. Now waiting for further instructions. My main complaint is (as with many others here) the fact that this company expects you to play "electrician/ technician" with your two thousand dollar investment when it should be there with you (as they claim!) for a reasonable short troubleshooting and if unsuccessful to accommodate for a technician to complete the necessary work... as opposed to sending above mentioned email with technicalities and expecting the customer to put up the work. So if you reading this and thinking about investing in this company beware your bike will most likely break within 6 months and under 300 miles and you gonna have to play bike repair technician and hope your thing does not catch fire. Is like adding insult to injury imho. Disappointed? 100%