LegalWise
Reviews and Complaints

I referred my case to you to for an assisting in April 2017 already but to date (end May 2017) I have not received any help.
As a member of Legalwise I paid my premium for the past 10 Years and have never missed a single premium and feel like I have been robbed all of the premiums paid because they could not help me in the time of need. Pretoria Branch is hopeless.

I have lost the case because I did not get the required representation and/or legal advice I was entitled to. The dealership where a bought the car forced my hand to take the faulty car back and I did not have a choice.
My question to you is “Why was I not assisted.”
I finally sent an email to customer care (Connie), for two weeks she failed to respond to my dissatisfaction.

I feel they are in a business of collecting premiums only!
Harold [protected]

I am sick and tired of this. I have never had or signed any consent or contract with legal wise, I have no idea where they found my account number. I have called them more than 5 times trying to find out what is going on and for them to stop taking my number, but in vain. The last consultant I spoke to promised that if I email my complaint to [protected]@legalwise.co.za I would get assistance on explaining to him that I am tired of being put through the cancellation department that never attends to my call, but still I have not received anything from them. It's been 2months doing the same thing over and over again and I want my money. Please contact me on iviwe.[protected]@gmail.com

I had complain in 201433 against my insurance company(eyewise) for house contents that was not replaced after house breaking.I was noticed to challenge the matter by the the insurance company in 6 months.my case was reported to attoneys in 24hrs but it was attended in 14 months with simple answer "your case is expired in our hand and we can't help u"

My name is Schelton
I have received a email of harassment from a Bareng from the Benoni branch in south Africa. His so called members have owed me 45k for a year now for work I did on there house. I get accused of harassment but now when contacting this guy I get no reply.
Even that I accepted from his members the amount to be paid in full, 1k a month. When I asked for this in writing I now get ignored but I get accused of harassment. I even said that I would accept a settlement of 35k but still get ignored.

I find this company to be very unprofessional and was going to become a member to sort this matter out but I will never ever become a member of there. Please see attached pics of work I did for these people and did a lot more for them as well for free.
But when asking for what is rightfully mine I get accused of harassment. What a joke. I thought the law was suppose to protect what is right and not wrong. But these guys as long as they get there little 70 rand a month they will do anything without even looking at the evidence. To many people doing this in this country and know they can get away with it because either you sign a contract with these people or lawyers fees cost you the same amount nearly as what is owed. And small claims court only takes upto 15k ridiculous really. Accused of harassment but not get ignored. What a joke.

on the 18th September 2014 I lodged a complain at Ghandi squarer legal wise offices at Johannesburg .They never attended to my matter as such.I was complaining about Vodacom which was deducting money from my bank account without my acknowledgement, they claim that I took a laptop in a form of a contract from them for 24 months the deducted the money for 2 months which was March and April.I never received that laptop.I lodged the complain to legal wise to assist me as my name was blacklisted due to the sensitiveness and seriousness of the matter.I was asking for referral letter to private attorney.since they promised to contact me in two weeks time.They never came back tome up until I call them on the 18th October 2014.I went to they office personally and I complain to them why my matter was no attended I was told that the legal adviser who is working with my file is not available and they compile another file.They never came back to me until today.As such I request complain board to assist me in this matter.As matter has caused a domestic dispute between me and my family as they believe I bought laptop for someone else from outside. e.g girl friend.

I have lodge a complaint with legal wise to attend to my complaint with company called Kollekt and its almost 8 months this company debiting amount of 399.00 every month on my salary almost R7000 till to date.
This company is accusing me that I once had a contract cellphone with them in year 2009 and they claim I was employed at Nketoana Municipality address Cnr church and Voortrekker street in Reitz, and the year in mentioned I was not even in reitz I was employed by Free state provincial government in Bloemfontein. I have provide them with proof of my employer and I have signed different documents to prove to my signature.

Legalwise - Show no emphathy towards their customers and have no idea what "Customer Service Excellence" means. Earlier this year i consulted the Florida Roodepoort Branch and referred my matter pertain to a Financial Services provider to Legalwise with my request to arrange an attorney to assist me with my matter in court against the Credit Provider. The consultant was unhelpful and no follow ups/feedback provided . I had to constantly send emails and eventually lodged a complaint with their complaints department and received a call whereby i was informed that a consultant would contact me that never happened. I was than referred to the supervisor for the Legalwise Florida Branch who i consulted for assistance to file a lawsuit and after my consultation i was informed that i would need to consult with them again which was a time wasting effort for me i drafted an email on the 14 October 2014 providing the consultant with all the necessary information and requested the "URGENT NEED" for an attorney who would be able to assist me file a lawsuit for Slander/Libel. I received no response. So we are liable to pay a monthly premium of R106 p/month and have been a client of Legalwise since 1996 and have faithfully honoured my payments, but the service is breath taking. Is there any Legalwise Branch that has staff who are passionate about their jobs?

" Dont talk to me. Talk to my lawyer " What a joke !
If i call for assistance they tell you, you have to phone this nr, and when you phone that nr, they tell you a different story. Where is the lawyer ! How can i talk to a lawyer if they don't even come back to you or put you through immediatly for assistance.
You are very up and about to join Legal Wise but when it comes to service... THE WORST BY FAR ! I have sended emails 2 weeks ago in connection with advice for and about my brothers situation. His policy nr is 1221053, ID nr is [protected] K.L. Jordaan
He asked me to help cause while busy on site it is difficult to take time of to phone and everytime you have to phone a differrent nr or put you through to someone else.
SHOW SOME SERVICE AND CALL HIM BACK IN CONNECTION WITH THE QUESTIONS I HELPED HIM MAIL FROM MY COMPANY - [protected]@gmail.com. OR COME BACK TO ME THROUGH MAILING THE ADVICE WE NEED ! Oh sorry, PLEASE IF YOU DON'T MIND.

Good day, I reported a case of unfair dismissal as my employer retrenched me and did not follow the correct procedure. I was unemployed for more than a year & according to the lawyer who was appointed by Legal wise, my employer had to pay me out for unfair dismissal. No one gets back to me & I've been logging complaints on HelloPeter. My first complaint was raised on 26 Jan 2011 & Lynda Hasert advised that the manager will deal with it. Couple of emails & months later & neither Legalwise nor its appointed lawyers (Nishlan Moodley attorneys) are getting back to me re my case after I've been informed that my case is being dealt with by the sheriff of the court & that I will be hearing from the lawayers. I'm still waiting & its a year later but no one is responding.My legalwise membership no. is [protected] & case no.
Client no LW/W35