Lending Group Auto
Reviews and Complaints

I bought a car about 7 months ago and still haven't got the title and registration. Now my car's tags are expired and I can't drive it, which is causing me a lot of trouble. I've called them a bunch of times to sort this out, but they haven't done anything about it.

We bought a car for $7300 on March 21, 2022. In just 44 days, the check engine light came on, and the air conditioner needs some serious fixing. We reached out to the dealership, but they said it ain't their problem, even though we just got the car not even 2 months ago. We had to pay $150 to get the *** charged so it could work for now. The dealership better give us our money back for that, and also cover any repairs needed to fix the check engine light and fully repair the ***. We still haven't gotten a quote for the check engine light, so we don't know what's wrong or how much it'll cost.

I bought a used truck from Lending Group Auto and the seller assured me that it was in good working condition, despite having high mileage. They even sold me an extended warranty, promising that any major issues like engine or transmission problems would be covered with just a $100 deductible. I thought it was the best warranty available.

However, after a couple of months, I took the truck to a shop and discovered that there were multiple problems. The engine was acting up, there was an issue with the transmission, and the shocks needed to be replaced. The cost to fix all these issues is going to be quite high, on top of the $846.00 I already paid for a water pump replacement, oil change, and fixing some engine leaks.

I really need either a new working truck, assistance with paying for the necessary repairs, or a full refund of the amount I've already paid.

I bought my 1st car from Lending Group Auto to commute to work. I got an extended warranty for $1200, but the owner canceled it. He contacted me to come in and redo the contract because he fired all his employees for cutting corners. The new contract removed the extended warranty. I asked for a few days to think, but the owner said I couldn't take the car if I didn't sign the new contract. Feeling pressured, I signed it. A few weeks later, my car started overheating. I had to replace the pump, thermostat, and radiator. Now they say the head gasket is gone and the engine needs replacing. I've had the car for 5 months, and the problems started just a month after buying it. Please help me find a reliable vehicle for work. Thank you, ***.

I bought a 2010 Acura TSX from Lending Group Auto on May 22. They sold me an extended warranty for $2,000, which they added to my loan with an interest rate of 3.89%. But guess what? The dealership took my money and never paid for the warranty! I didn't find out until January 28. I called the warranty company (AUL) and they told me twice that the plan I bought doesn't exist. Lending Group Auto just kept the money and didn't do anything. They're committing fraud and being negligent. I talked to *** at the dealership, but he wasn't helpful at all. He put me on hold for a really long time and never called me back. I even sent them an email explaining the problem, but they didn't respond. When they delivered my car, they didn't give me any tags, which is illegal. I couldn't even drive the car right away. It was a big hassle to get them to finally give me the tags. Dealing with these people is not easy. They have sketchy business practices that should be looked into by the authorities.

On Feb 19, 2022, I bought a pre-owned Titan 4x4 from Lending Group Auto. It had around 50,000 miles on it, which is pretty low for a used truck. The truck looked nice and clean. However, on my way home, the headlights suddenly went out, and I had to drive without lights. It was a bit of a hassle, but I managed to replace the plug the next day. After that, I had to replace the main window switch in the driver's door, but it wasn't a big deal. Then, I had to replace the washer nozzle. I guess these things happen with used vehicles, so I wasn't too bothered. Garrett, the person I dealt with at Lending Group Auto, said he would take care of these issues, but I had already fixed them myself, so no big deal. The only thing that bothered me was that the interior lights didn't turn on when I opened the door. To fix this, I had to replace the entire upper console for the switch that controls them. It was a bit annoying, but I decided to deal with it. About three weeks ago, while driving home from work, the radiator suddenly sprung a leak. It turned out that the bottom tank had a leak. I had to replace it with a new one from a local parts store. While replacing the radiator, I noticed that the front drive shafts for the 4-wheel drive were missing. I called Lending Group Auto and spoke with Garrett and his dad. They said they sold the truck as a 4x4, but it wasn't, and they asked me to call back on Monday so they could make it right. I've been calling and calling, trying to reach Garrett, but he's always on the other line and promises to call me back. Well, it's now April 16, 2022, and I'm still waiting for that call back. I was okay with replacing the other things myself, but having to make it a 4x4 on my own is frustrating. I'm really upset that once they made the sale, they don't seem to care about the customer anymore. It feels like they see us as just another sale and just take our hard-earned money without any follow-up support. I regret buying this truck from Lending Group Auto. It has 50,000 miles on it, and I feel like I've been scammed.

I swapped my 2017 van for a large SUV on 4/12/2022. I had negative equity in the van, so I paid $4600 to cover that and the down payment for the SUV. During the test drive and inspection, I found bald tires and worn rear brake pads. The deal included new brakes if needed, Michelin tires, and rear A/C repair. The vehicle seemed well-maintained, with a clean engine and no oil leaks. They lent me a car while repairing the SUV. On 4/14/2022, I collected the SUV. They claimed the brakes were nearly new but had installed budget tires, not as agreed. The next day, I discovered oil leaks. A third-party mechanic identified incorrect front brake pads, serviceable rear brakes, and four major leaks, costing over $7k to fix. After contacting the dealership, I dealt with 'Baja,' the operations manager, who suggested a shared repair cost, which I refused. They wouldn't accept a return. On 5/2/2022, I sought another repair quote, but en route, the SUV's brakes failed.